– May 11, 2016 – Omni Family Health announced the expansion of service hours at its two northwest health centers in Buttonwillow and Lost Hills. The new hours will increase the length of time the centers stay open in the evening, as well as adding one day of weekend service each month.
Buttonwillow Health Center
227 E. Front Street, Buttonwillow, CA 93206
*Buttonwillow Health Center will be open on the first Saturday of each month
Lost Hills Health Center
||9 am – 6 pm
||8 am – 7 pm
||8 am – 7 pm
||8 am – 12 noon
21138 Paso Robles Hwy, Lost Hills, CA 93249
*Lost Hills Health Center will be open on the second Saturday of each month
||8 am – 7 pm
||8 am – 7 pm
||8 am – 7 pm
||8 am – 12 noon
“For nearly forty years, Omni Family Health has serviced the healthcare needs of Kern County residents,” said Omni Chief Operations Officer Diego Martinez, MBA, CHCQM, CHC. “Our first health center opened in Buttonwillow because there was a great need. Just as we did in 1978, we are again responding to the needs of the people. Our patients have requested later weekday hours for the working adults and weekend availability to accommodate families. These newly expanded service hours is our way of letting the community know that their voices have been heard and we will continue to adapt to their needs as best we can.”
The person in this position is part of the team concept in the Center’s health delivery system, which is devoted to the delivery of primary care in an ambulatory setting with emphases on prevention and health maintenance. The Senior MA will oversee the day to day operation of the Front Office and Back Office Staff, ensuring that staff continues performing their duties and carrying on the necessary functions required in accordance with established policies and procedures.
- Observe front office efficiency
- Make sure that patients are processed within reasonable time
- Review and make certain that registration is completed properly and in accordance to established protocols.
- Review and make certain that co-pay/ balance/ deposits/ share of costs are collected from each patient.
- Review and make certain that cash register is balanced – receipts are issued properly for each day.
- Review all route slips throughout day and make certain they are completed accurately and in their entirety, including all necessary attached documents.
- Make sure that route slips are turned into billing within 24 hours of date of service.
- Answer some of the front office call - random
- Observe back office efficiency
- Make sure that patients are called back within reasonable time
- Review and make certain that documentation (in the charts) are completed accurately and entirely and all necessary documents are attached
- Review all patient charts on a daily basis for completion and all necessary forms are completed and placed in the charts.
- Make sure that patients are told of their waiting status (when they are in the exam room)
- Observe staff customer service, handle patient complaints, address and resolve employee problems as well as patients.
- Make sure that QI reports are done on a monthly basis and all CCPs are resolved as established by QI protocol.
- Assess and create goal for improvement for the site operation.
- Review building physical condition and equipment condition, and provide any suggestions or proposal accordingly.
- Review ancillary services and specialty services:
- Make sure that they are available and provided on consistent basis (schedule for pharmacy, lab, x-ray, nutrition, education)
- Make sure that specialty providers have adequate personnel assistance (chiros, psych, optometry, acupuncture).
- Observe medical record
- Make sure that charts are filed properly
- Review pending items
- Review to make sure that all subpoenas are answered within allowed time
- Communicate any chart issues (providers) with the associate director/ director of nursing
- Observe phone etiquette and voice mails
- To make sure that calls are answers within 4 rings
- To make sure that voice mails are checked at least every other hour.
- Review patient schedule per provider – communicate to provider
- Make sure that each providers aware of their patient schedule for the day
- Distribution of staff
- Discuss with provider about triage
- Review walk in status- and communicate to providers whether or not triage is needed to avoid back log.
- Act as Liaison officer between staff and administration regarding staff development and satisfaction.
- Coordinates involvement of the medical assistants in all NHSI activities (e.g. Health Fair, Outreach programs, and company functions).
- Aware of safety and OSHA practices.
- Help staff prepare patients for examination, Note brief history or the reason for visit in the patient’s chart, Take and record height, weight, and blood pressure, pulse rate, respiration, temperature, Assist the clinical staff in completing examination and procedures as instructed, Take health history for prenatal and family planning patients, completely fill out lab slips and other forms, when necessary, Administer medications and injections as ordered, Follow universal precautions to protect self and patients, Collect, assess, and report data for Quality Improvement reports.
- Review and make certain that referrals are completed in a timely manner, and logged according to established protocols, policies and procedures.
- Make certain MA stock room is supplied as necessary.
- Any other duties or responsibilities the clinical staff may assign from time to time and when the need arises.
- Train new medical assistant staff and extern students about NHSI policies, procedures, and protocols.
- Order and submit all necessary supplies with purchasing department according to established protocols and procedures. Supplies order – make sure that they are done within time
- Prepare monthly staff meeting agenda and minutes
- Review QI reports and perform QIP 9 check
- Directly responsible for all front office, medical record, medical assistant personnel.
- Communicate with Call Center personnel any provider scheduling conflicts or improvements.
- Communicate site operation and QI results with Regional Clinical Coordinator/ Associate Medical Director
- Communicate any and all route slips corrections/completion or problems with Billing department.
- Submit Monthly report to Operations Management Associate.
- Ability to work under pressure.
- Ability and willingness to treat all patients with the utmost kindness and consideration in the most trying situations.
- Friendly personality with the desire to work with the public.
- Ability to handle multi-functions.
- Understanding of community based organizations.
- Promotes and believes in NHSI mission statement “Health for All”.
- Ability to relate to the public regardless of ethnic, religious and economic status.
- Must be willing to work at any National Health Service, Inc., location, other that the assigned site and be agreeable to work weekends, if so needed.
- Must obtain a Valid California Drivers License at all times plus proof of insurance, to allow you to be placed in all National Health Services clinics if needed.
- Commitment to the concepts of preventive health care program and team approach to health care delivery.
Qualifications, Education, and Experience:
- HIPAA compliance - Responsible for maintaining abreast of and in compliance with all H.I.P.A.A. regulations and requirements. Treats all member information confidential.
- Compliance - Ensure compliance with all local, state and federal regulations.
- QA/QI - Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
- IT - Required to learn and use the EHR/EOHR (Medical Practice Electronic System) and its components. As required by the job functions and highlighted in the Policies and Procedures. These components include NextGen, Healthport, PMS, QSI and other electronic features, as they are developed and implemented, as applicable to work environment.
- Must have High school diploma or equivalent and have successfully completed and graduated from a medical assistant program with a minimum of five years of experience as MA.
- Must have a Venipuncture Certificate or equivalent.
- Bilingual in English/Spanish may be required.
- Must have leadership abilities and demonstrate management skills.
- Must have a current CPR Certificate
All employees will participate in Patient Centered Health Home Model at Omni Family Health.
Operations Management Associate
Full Time Position, Exempt