Practice Development Coordinator

Title:                       Practice Development Coordinator

Job Summary:       The Practice Development Coordinator works under the Director of Practice Development and will assist with the implementation of the company’s Mergers and Acquisitions processes and will ensure all related tasks are initiated and finalized in an efficient and timely manner for each provider/group.  The Practice Development Coordinator will be the primary point of contact during and after a successful on-boarding of a Merger and Acquisition providers.

Job Duties:

  1. Meet with a potential merger provider lead in a timely manner at their convenience at a place of their choosing to further discuss their plans, timeline and situation.
  2. Provide detailed information about the organization (history, services offered, health center locations, etc.) and explain the merger process should the provider decide to become part of Omni Family Health.
  3. Track and follow up on M&A leads and conduct provider visits as needed and as assigned.
  4. Provide examples of the different merger models and answer any questions they may have.
  5. Provide timely summary of provider practice status changes and share with key staff.
  6. Track progress and maintain accurate files of all providers going through the merger and acquisition process.
  7. Keep Director of Practice Development aware of any provider concerns and problems of an extremely sensitive and highly confidential nature, and of any challenges or issues in the merger and acquisition.
  8. Prepares and delivers confidential Omni Agreements, and obtain provider signature, including but not limited to:
  1. Business Associate Agreement
  2. Mutual Non-Disclosure Agreement
  3. Medical Service Agreement
  4. Medical Practice Transition Agreement
  5. Asset Purchase Agreements and,
  6. Any other agreement required to complete the merger and acquisition.
  1. Distribute executed agreements internally and externally in accordance with company’s Policies and Procedures.
  2. Must be able to work collaboratively with multiple internal departments as well as external organizations to achieve goals, solve problems and meet established organizations objectives.
  3. Ability to maintain knowledge of and conform to company policies and procedures.
  4. Provide excellent customer services skills, including consistently displaying awareness and sensitivity to the needs of internal and/or external clients
  5. Maintain adequate and productive scheduling by contacting providers and/or their office personnel to schedule on-site visits.
  6. Perform other work related duties as directed by the DPD. This additional duties may be given either verbally or in writing.
  7. Must be able to travel to locations both in and out of town that may require overnight stays on occasion; minimum of (2) to three (3) days per month. Must have access to a personal automobile.  Must have a valid driver’s license with an acceptable driving record.

Additional Duties:

  1. HIPAA compliance – responsible for maintaining abreast of and in compliance with all HIPAA regulations and requirements. Treat all patient information as confidential.
  2. Compliance – Ensure compliance with all local, state and federal regulations.
  3. QI – Participate in QI activities and contribute towards the overall performance improvement of the organization.

Qualifications: Education, Skills and Experience

Education:

Minimum high school diploma or equivalent required. Associates degree from an accredited college or university preferably in healthcare administration or other related field preferred.

Experience:

Minimum of three (3) years of provider relations and/or customer service experience working with a medical/provider group, IPA or health plan in a managed care environment required.  Project management and provider contract negotiations preferred.

License/Certification

Valid CA Driver’s License

Skills/Competencies:

  1. Must be highly proficient in Microsoft Word, Outlook, Excel and PowerPoint.
  2. Must be able to demonstrate relationship management, instill credibility and trust, and influence through collaboration.
  3. Excellent communication skills; able to read, write, create professional documents using proper grammar, punctuation, appropriate reading level and speak articulately, using established channels of communication and reporting relationships within the organization.
  4. Ability to communicate effectively with all levels of internal/external staff, management, member’s physicians/physician office staff, vendors, etc.
  5. Must be attentive to detail, accurate, thorough, and persistent in following through to completion of all activities, demonstrating initiative for completing work assignments.
  6. Ability to handle various situations in a professional manner, demonstrating excellent customer service at all times and ability to adapt to change.
  7. Ability to effectively provide feedback to team members through written and verbal communication.
  8. Work independently, keep workload organized/prioritized and demonstrate effective follow-up and problem solving skills.
  9. Ability to read and comprehend documents of a moderately complicated nature.
  10. High degree of professionalism and knowledge of business operations.
  11. Thorough knowledge of generally accepted professional office procedures and processes.
  12. Ability to use the following general office equipment correctly and safely: desktop computer for data entry and typing, printer/copy machine, scanner, facsimile machine, and telephone equipment.
  13. Ability to be reliable in attendance and timeliness to work schedules.
  14. Ability to adhere to dress code, good grooming, and personal hygiene habits.
  15. Extensive conceptual and practical knowledge of HMO/PPO, FFS, capitated and specialty contracting.
  16. Maintain adequate and productive scheduling by contacting providers and/or their office personnel to schedule on-site visits.
  17. Support the mission, vision and strategic goals of OFH and the department.
  18. Attend and participate in required meetings and developmental (training) activities.
  19. Maintain all certifications or licensing required by the job.
  20. Adhere to all OFH policies and procedures as well as departmental policies and procedures.
  21. Maintain strict confidentiality at all times. Perform duties in a manner that ensures compliance with all current laws and regulations (HIPAA, etc.).
  22. Perform all work in a safe manner and within established safety guidelines.

 Responsible To:  Director of Practice Development

Classification:      Full Time Position, non-exempt