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Call Center Associate

JOB DESCRIPTION

 

Title:                           Call Center Associate

 

Job Summary:           This position is as important as any other function in the healthcare delivery system.  Receiving calls from patients and help them with their appointment needs. Calling patients to make appointments and promote Omni Family Health services by consulting, gathering information, and evaluating patient needs over the phone.  Support mission, goal achievement, organizational quality, and the patient-centered medical home philosophy we operate by incorporate core organizational values of quality, respect, integrity, partnership, and compassion in all activities and decisions.

 

Job Duties:

 

  1. Greets patients as they contact the center, provide quality & excellent customer service to every call.
  2. Schedule appointments, remind patients of their appointment, and update patient demographics, per established policies and procedures.
  3. Promptly Answer all incoming calls and route them to the appropriate staff as needed.
  4. Register all patients per registration protocols over the phone.
  5. Call patients for follow up per policies and procedures.
  6. Call and schedule new patients on their first visit based on the member list and procedure established.
  7. Calling patients to make appointments for services offered.
  8. Promote OFH services by consulting, gathering information, and evaluating patient needs.
  9. Work closely with other departments on appointment scheduling and services offered to ensure smooth patient flow and ct down waiting time.
  10. Respond to patients’ inquiries, requests, dispute over the phone, and route it to the appropriate department or staff.
  11. Explain the services available, payment categories and billing procedures.
  12. Attend all mandatory programs training such as Medi-Cal, CHDP, BCCP, FPACT, and so on as required.
  13. Perform & Assign Tasks within the Electronic Health Record system.
  14. Initiate Medication Refill Requests
  15. Perform all other tasks related to Call Center Department areas of responsibilities.
  16. Follow Call Center Associate Policies and Procedures

 

Job Requirements:

 

  1. Ability to work under pressure, provide verbal communication, and proper telephone etiquette.
  2. Ability and willingness to treat all patients with the utmost kindness and consideration in the most trying situations.
  3. Friendly personality with the desire to work with the public.
  4. Ability to handle multi-functions.
  5. Understanding of community based organizations.
  6. Communicate patients’ problems to the appropriate staff.
  7. Knowledge of bookkeeping and office functions.
  8. Promotes and believes in OFH’s mission statement.
  9. Ability to relate to the public regardless of ethnic, religious and economic status.

 

Additional Duties:

 

  1. HIPAA compliance – responsible for maintaining abreast of and in compliance with all H.I.P.A.A. regulations and requirements. Treats all member information confidential.
  2. Compliance – Ensure compliance with all local, state and federal regulations.
  3. QA/QI – Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
  4. IT – Required to learn and use the EHR/EOHR (Medical Practice Electronic System) and its components. As required by the job functions and highlighted in the Policies and Procedures.
  5. All employees will participate in Patient Centered Health Home Model at Omni Family Health.

 

Qualification, Education, and Experience:

 

EDUCATION:

  • High school graduate or GED required.

 

EXPERIENCE:

  • A minimum of one-year experience in the medical field answering phones, setting appointments and handling patients’ questions and/or complaints is desirable.

 

CERTIFICATION/LICENSE:

  • Medical Assistant certificate desirable.

 

SKILLS:

  1. Ability to relate to patients through familiarity with medical terminology and triage procedure.
  2. Must believe in health care with dignity for all.
  3. Demonstrated ability to build and maintain good customer rapport.
  4. Ability to speak, read and write in Spanish is desirable.
  5. Electronic Health Record knowledge is desirable.

 

 

Responsible To:  Call Center Supervisor/Business Management Associate

 

Classification:  Full or Part Time Positions, Non-exempt

Dental Office Manager

JOB DESCRIPTION

 

Location:    TBD

Job Summary:   Under the general direction of the Dental Health Services Administrator, , in accordance with established protocols, the person in this position shall be responsible for supervising and training front office and back office staff according to their job duties. In addition, and as recommended by the Dental Health Services Administrator, may perform other related work to include, but not limited to, dental FOC duties, clinical DA duties, making appointments, answering the phone, ordering supplies and doing the dental billing.

Job Duties:

  1. Front Office Supervision:
  • Responsible for the training of the Front office staff and orientation of the new hires  including training for EDR/Dentrix/QS1 and other job related procedures.
  • Responsible for conducting performance evaluations on allof the dental front office staff.
  • Observe front office efficiency:
  1. Make sure the patients are processed within reasonable time.
  2. Review and make certain that registration is completed properly and in accordance to  established protocols.
  3. Review and make certain that cash register is balanced – receipts are issued properly for each day.
  4. Review all route slips throughout the day and make certain they are completely accurate in their entirety, including all necessary attached documents.
  5. Make sure that route slips are turned into billing department within 24 hours of date of service.
  6. Answer some of the dental front office call – as needed
  7. Observe dental records:
    • Make sure the charts are filed properly.
    • Review pending items.
    • Review to make sure that all subpoenas are answered within allowed time.
    • Communicate any chart issues with the dental providers

 

8.   Observe phone etiquette and voice mails:

  • Make sure the calls are answered within 4 rings
  • Make sure that voice mails are checked at least every other hour.

2.   Back office supervision:

  • Responsible for the training of dental assistants and the orientation of new hires at the back.
  • Responsible for conducting performance evaluations on all of the dental assistants.
  • Observe back office efficiency:
  1.  Greets patients in waiting area and escorts patients to the operatory.
  2. Assist the dentist in the administration of treatment at the chair side as required or directed by the dentist.
  3. Promote an atmosphere supportive of good dental and general health by demonstrating good oral hygiene, question patients to ascertain home care status, instruct patients in techniques of flossing and brushing in accordance with protocol.
  4. Maintain a sterile and neat working environment according to current infection control procedures.
  5. Review the health history, make chart entries under the direction of the operator and assure completion of forms and signatures.
  6. Assume the responsibility associated with any expanded duties that may be delegated by the dentist.
  7. Familiarize the patient with the aspects of their dental visit and provide support and compassion to that patient when it is needed.
  8. Stock operatories and maintain clinical supply inventory. Review daily schedule to set up appropriate trays and instruments.
  9. Serve as supply liaison, communicate with purchasing department and vendors to assure  prompt receipt of all orders.

3.   May perform dental assistant job description according to the table of permitted  duties.

4.   Observe staff customer service, handle patient complaints, address and resolve employee problems, as well as patients.

5.   Oversee all logs initiated within the Dental Department and delegate assistants to maintain various logs at each site.

6.   Assist in overseeing the sterilization, infection control practices, and OSHA compliance within the dental department.

7.   Make sure that QI reports are done on a monthly basis and all CCPs are resolved as established by QI protocol.

8.    Assess and create goal for improvement for the site operation.

9.   Review and report building physical condition and equipment condition periodically and as needed, and provide any suggestions or proposal accordingly.

10.  Cash box reconciliation and other related duties.

11.  Serve as liaison for all community events within Omni service area as well as areas of the Dental Department. Coordinates with the health education department and assign dental assistants to attend these events.

12.  Collaborate the annual dental inventory with the Fiscal Department.

13.  Aware of Safety and OSHA practices, participate in Infection control committee.

14.  Review and make certain that referrals are completed in a timely manner, and logged according to established protocols, policies and procedures.

15.  Any other duties or responsibilities the chief dental officer or the dental district administrator may assign when the need arises.

16.  Promote and believe in community clinics health mission.

17.  Ability to relate to the public regardless of ethnic, religion and economic status.

Administrative Duties:

  1. Assist the district administrator and CDO with various administrative duties including preparing the monthly schedules, EZ Labor and related forms/requests, etc.
  2. Attend internal and external meetings on behalf of the dental department as assigned by the Chief Dental Officer.
  3. Responsible for supervision and training of dental staff as needed and orientation for new hires.
  4. Work closely with the Quality control team, Review QI reports and perform Registration Audits and QI check, and forward QI results to the Chief Dental Officer.
  5. Work closely with Human Resources department and all other departments as deemed necessary per the Chief Dental Officer.
  6. Communicate site operation and submit monthly report to the district administrator.
  7. Communicate/follow up on all route slips corrections/completions with Billing.
  8. Handle patients’ complaints and employee conflicts in timely and efficient manner.
  9. Revise dental supply orders monthly for all sites and communicate with purchasing department as needed.

Job Requirement:

  1. Demonstrate knowledge of dental health education subjects.
  2. Ability to complete forms in an orderly and accurate fashion, computer literate, familiar with Microsoft Word, Excel, Power point, etc.
  3. Able to use sound judgment. Possess a calm disposition and the ability to work easily with people.
  4. Ability to work with clinical staff and handle pressure from more than one provider.
  5. Ability to relate to the public in all areas (racial, ethnic, and economic).
  6. Willing to work evenings and/or weekends; willing to travel to various Dental sites to train and mentor staff as recommended by the Chief Dental Officer.
  7. Willingness to participate in community events such as health fairs, etc.
  8. Have the ability to communicate fluently in both English and Spanish.

Additional Duties:

  1. HIPAA compliance – Responsible for maintaining abreast of and in compliance with all H.I.P.A.A. regulations and requirements. Treats all member information confidential.
  2. Compliance – Ensure compliance with all local, state and federal regulations.
  3. QA/QI – Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
  4. IT – Required to learn and use the Electronic Health Record and Practice Electronic System and its components. As required by the job functions and highlighted in the Policies and Procedures. These components include NextGen, PMS, QSI and other electronic features, as they are developed and implemented, as applicable to work environment.
  5. All employees will participate in Patient Centered Health Home Model at Omni Family Health.

Qualifications, Education, and Experience:

  1. High school graduate (or GED)
  2. Certification as a Dental Assistant (RDA preferred).
  3. Three years’ experience as a dental assistant and/or dental FOC.
  4. At least one (1) year management experience at a dental office setting; Must have leadership abilities and demonstrate management skills.
  5. Familiar with dental insurance codes, processing claims, dental software (Dentrix, NextGen or similar software), and other dental front office work.
  6. Proof of completing radiation safety course.
  7. Certificate for coronal polishing.

Responsible To:         Dental Health Services Administrator

Classification:            Full time, Exempt position.

Director of Billing

 

 JOB DESCRIPTION

Location:   Fiscal – Bakersfield Corporate                    

Job Summary:    This position manages and oversees the Billing Department. The Director of Billing is responsible for maximizing the productivity and minimizing the errors of the Billing Department using structured auditing and reporting methodologies combined with follow-up training of staff. The Director of Billing will assume a strategic and practical role in the billing department to include day-to-day responsibility for billing processing and strategy, planning, management and analysis, and policy development and ensuring that processes are in accordance with Omni Family Health (OFH) policies and procedures and funding and regulatory agencies rules and regulations.  This position reports to the Chief Financial Officer/Controller

 Job Duties:                

  1. Responsible for all aspects and management of the OFH revenue cycle. Oversees the timely and accurate billing of OFH services to payer sources to ensure maximum revenue capture.
  2. Establishes internal controls to ensure that area meets performance goals to include, cash, A/R days, production by area, and denial reduction.
  3. Responsible for monitoring daily cash flow.
  4. Oversees and manages claim aging to ensure that corrected claims are then reprocessed to ensure maximum revenue reimbursement.
  5. Will make adjustment and reports for claims that have aged out and not collected will provide comprehensive report on written off claims to the CFO/Controller and Executive Leadership Team.
  6. Responsible for productivity of billing staff. Daily review/maintain the accuracy of all posting of route slips for the billing process/statements.
  7. Maintain accurate records as required for each program such as Family PACT program, to include all required financial statistical data, which may not be produced electronically.
  8. Review and verify medical coverages of payer sources and other agencies.
  9. Will work with the CFO and Controller to determine if payer source application is appropriate given reimbursement rate versus health center costs. Works on ensuring capitation rates are reasonable for organization.
  10. Responsible for monitoring changes in the healthcare industry affecting the billing and collection efforts of the health center.
  11. Work with Information Technology and operational leadership to identify E.H.R. related workflow issues that can decrease the effectiveness of the revenue cycle process. Make recommendations to help implement solutions.
  12. Perform the analysis and review of payments received including EFT to ensure appropriate payments are received and adjustments are made accordingly.
  13. Acts as a resource to billing staff for problem solving difficult accounts; information system issues; monitors training and provides general guidance regarding workflow processes. Ensures that problem solving occurs at the lowest level possible with positive outcomes.
  14. Responsible for ensuring the continued development, supervision and management of all billing personnel.
  15. Ensures that billing personnel are trained and are updated to all changes in billing regulations and processing and that they do their jobs effectively and efficiently.
  16. Works closely with other areas of health center departments (e.g., Operations, Medical, etc.) to ensure that personnel are adequately trained on revenue cycle expectations.
  17. Works closely with Human Resources’ Credentialing area to ensure communication and work process mesh and that both areas support the work of the other.
  18. Completes scheduled performance evaluations and education requirements of assigned patient financial Services staff.
  19. Supervise maintenance set of posting (charges, receipts, adjustments, payor codes, statistical information, procedures, and diagnosis) for proper billing and reports.
  20. Provides regular reports to the CFO/Controller and Executive Leadership Team.
  21. Responsible for the overall service provided by the team when answering patient’s questions regarding services, statements, etc.
  22. Review the closing of the month and run all reports needed and as required by regulations and funding agencies. Not to exceed the 10th of every month.
  23. Other related duties as required by the CFO/Controller.

Additional Duties:

  1. HIPAA compliance – Responsible for maintaining abreast of and in compliance with all HIPAA regulations and requirements. Treats all member information confidential.
  2. Compliance – Ensure compliance with all local, state and federal regulations.
  3. QA/QI – Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
  4. IT – Required learning and using the Electronic Health Record and Practice Electronic System and its components. As required by the job functions and highlighted in the Policies and Procedures. These components include NextGen, PMS, QSI and other electronic features, as they are developed and implemented, as applicable to work environment.
  5. All employees will participate in Patient Centered Health Home Model at Omni Family Health.

Skills:

  1. Must be a self-starter and able to work under pressure and handle multi-functions.
  2. Analytical with ability to determine critical areas to address as well developing appropriate approach to solution.
  3. Effective communicator
  4. Ability to establish and maintain effective working relationships across the health center.
  5. Excellent customer service and public relations skills.
  6. Knowledge of CPT/ CDT and ICD9 codes and HCPS coding.
  7. Knowledge of all programs offered and payer codes available in OFH.
  8. Knowledge of sliding fee schedules.
  1. Ability to relate to the public regardless of ethnic, religious and economic status.

Qualifications, Education, and Experience:

  1. Bachelor’s degree in business or health management, or related field preferred. Experience can be substituted for education.
  2. 5 – 8 years billing experience with minimum of 5 years overall billing leadership experience. Experience working in a federally qualified health center environment preferred.
  3. Certification in at least one of the following: Certified Coding Associate (CCA), Certified Coding Specialist (CCS), Certified Coding Specialist – Physician-based (CCS-P) or Certified Professional Biller (CPB) and/or Certified Medical Reimbursement Specialist (CMRS) credentials.
  4. Experience with working in an integrated health care system required; NextGen preferred.
  5. Must have experience and be A/R oriented, daily and monthly closings, and understand
  6. Demonstrated knowledge of all insurance companies, HMO’s, PPO’s, Medicare, Worker’s Comp, third party payers. 

Responsible To:         Chief Financial Officer/Controller

Classification:            Full Time Position, Exempt

Senior Information System Trainer

JOB DESCRIPTION

Location: Fresno

Job Summary:           Under the direction of the Business Systems Director, the Information Systems Trainer works closely with providers and support staff to assess their workflows, assists them in improving their knowledge of various EMR modules, tools, templates, preferences, functionality, clinical documentation, proficiency and efficiency. The Information Systems Trainer has responsibility for developing, implementing, monitoring and updating company’s training program to ensure providers and support staff have the skills and education needed to provide measurable quality care to our patients. In addition, the Information Systems Trainer serves as an active participant on EHR-related committees; recommending, developing, implementing and evaluating enhancements and upgrades.

Job Duties:

Level I

  1. Maintain current working knowledge of the various clinical applications (EDR, EHR, Population Health)
  2. Assess and identify training delivery needs
  3. Analyze and document the requirements of health center facilities and clinical workflows as they pertain to the implementation of Clinical Applications (EPM, EMR, EDR, and Population Health).
  4. Identify and measure training outcomes to inform instructional decisions that lead to user competency. Assess the technical skills gaps between a user’s current skills and desired skill to plan instruction.
  5. Update training materials for various disciplines, ensuring adherence to current policies and procedures
  6. Provide training to all staff who use the EMR as needed (new employees and ongoing)
  7. Work closely with the clinical team to assure continuous training
  8. Assist with ongoing development, implementation and customization of the EMR
  9. Create and edit EMR templates in collaboration with Clinical leadership
  10. Working with Application Support team to provide customer service and troubleshooting application software issues
  11. Participate in testing new functionality and/or software upgrades
  12. Provide Go Live support
  13. Serve as liaison among service lines and HIS staff concerning processes related to the EHR. Serve on the EHR team and work groups as determined by management
  14. Various other work-related duties as assigned by supervisor. These duties and responsibilities may be added, deleted, or changed at any time at the discretion of management, formally or informally either verbally or in writing.

Level II

  1. All duties from Level I.
  2. Develop and implement a strategy for ongoing Health Information Technology trainings with the goal of full implementation efficiency by health center staff.
  3. Building, testing and maintaining the training environment.
  4. Create and maintain training materials for various disciplines, ensuring adherence to current policies and procedures and any updates.
  5. Act as the subject matter expert and a lead to ensure training quality and consistency
  6. Coordinate the development of training schedules, agendas and training materials.

Additional

 Duties: 

  1. HIPAA compliance – responsible for maintaining abreast of and in compliance with all HIPAA regulations and requirements. Treats all member information confidential.
  2. Compliance – Ensure compliance with all local, state and federal regulations.
  3. QA/QI – Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
  4. IT – Required to learn and use the Electronic Health Record and Practice Electronic System and its components. As required by the job functions and highlighted in the Policies and Procedures. These components include NextGen, PMS, QSI and other electronic features, as they are developed and implemented as applicable to the work environment.
  5. All employees will participate in Patient Centered Health Home Model at Omni Family Health. 

Qualifications:             

Level I

  1. Bachelor’s Degree in healthcare IT, computer science or information systems or equivalent experience required. Two years of progressive IT or adult teaching/education experience including 1 year of healthcare IT experience
  2. Excellent written and verbal communication and strong interpersonal skills required
  3. Minimum 3 years of experience with EMR platform training preferred
  4. Experience using NextGen Ambulatory preferred
  5. Strong understanding and experience with clinical workflows
  6. Detail oriented, fast-paced, adaptable to rapidly changing situations Strong understanding of customer relations.
  7. Highly organized and task driven
  8. Working experience with a Federally Qualified Health Center preferred
  9. Must have a valid driver’s license
  10. Promotes and believes in OFH mission statement

Level II

  1. All qualification from Level
  2. NextGen Certified Professional certification preferred
  3. Customer service driven & analytical problem solving skills with the ability to quickly identify and resolve complex technical user issues
  4. Prior experience assessing, developing, implementing and evaluating training needs
  5. Strong understanding of CMS Meaningful Use, HRSA UDS Reporting, PCMH and PQRS reporting preferred
  6. Must have demonstrated leadership skills with the ability to lead others on how to use information systems applications.
  7. Three years of progressive IT or adult teaching/education experience including 1 year of healthcare IT experience required. Demonstrable knowledge of adult learning theory.
  8. Must be organized and have the ability to work independently

Responsible to:     Business Systems Director

Classification:       Full or Part Time Position, Non-exempt

Payroll Specialist

JOB DESCRIPTION

 Location:  Corporate  Bakersfield                    

Job Summary:  Under the direction of the Controller performs payroll, as well as secretarial and other related duties such as typing, filing, and answering the telephone; follow-up on correspondence as directed, may be assigned specific accounting functions as seen fit by the Controller and CFO.  Other related clerical tasks as required or directed by the immediate supervisor. Will assist in supervising all document management related to the Payroll department.

Job Duties:

Payroll Processing 

  1. Ensure the completion of all EZ-Labor timecards in accordance with the personnel policies and procedures.
  2. Establish and maintain updates payroll files.
  3. Prepare time study as required by management or least twice per year to reflect actual working time of each employee/department (i.e. total time taken off, etc…)
  4. Responsible for payroll submission.
  5. Responsible for submitting worksite EDD quarterly report.
  6. Responsible for updating ADP system TOWP Family Leave and provide bi-weekly report with TOWP balance.
  7. Responsible for setting up deduction for garnishment, benefit deduction
  8. Payroll Specialist will oversee all filing of payroll related documents to ensure they are kept in an orderly manner and are locked in a secure place.
  9. Manage workflow to ensure all payroll transactions are processed accurately and timely.
  10. Process accurate and timely year-end reporting when necessary. (i.e. W-2, W-2c, etc.)
  11. Responsible for Transferring Retirement to Nationwide
  12. Responsible for entering all new benefits/enrollment.
  13. Responsible for filing the 941 Quarterly Report
  14. Process employee data/New Hires
  15. Process manual checks/final checks
  16. Process employee verification of employment request
  17. Conducts training sessions for new hire supervisors
  18. Mail/distribute checks to employees
  19. Assist employees in registering for or resetting access to online pay stubs portal.

In-Service Training 

  1. Assist with in-service training preparation in payroll.
  2. Assist with assigning and changing EZLabor log in passwords to all management staff.

General 

  1. Performs clerical functions, type letters, proposals and memos, posts and distributes correspondence.
  2. Responsible for maintaining a complete filing system whereby all financial and operation reports are controlled and filed properly for future use by the department personnel.
  3. Answer the phone, give information when directed to do so, refer calls to the correct personnel.
  4. Operates a variety of duplicating or photocopy equipment, collate and assemble duplicated
  5. materials and assure that this equipment is in good working condition, by scheduling for periodic maintenance and cleaning.
  6. Assist in personnel cost breakdown worksheet for each department and site.
  7. Produce statistical reports per policy and/or as directed by the Controller and CFO.
  8. Other related duties.

Additional Duties:

  1. HIPAA compliance – Responsible for maintaining abreast of and in compliance with all HIPAA regulations and requirements. Treats all member information confidential.
  2. Compliance – Ensure compliance with all local, state and federal regulations.
  3. QA/QI – Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
  4. IT – Required to learn and use the Electronic Health Record and Practice Electronic System and its components. As required by the job functions and highlighted in the Policies and Procedures. These components include NextGen, PMS, QSI and other electronic features, as they are developed and implemented, as applicable to work environment.
  5. All employees will participate in Patient Centered Health Home Model at Omni Family Health.

Qualifications, Education and Experience: 

  1. High school diploma required. Associates Degree preferred but not required. Experience can be substituted for education.
  2. Three to five years of experience in payroll preparation and processes in a similar set up. Bookkeeping and PC experience is preferred.
  3. Knowledge of office procedures and basic filing systems.
  4. Ability to type accurately at a speed of at least 45 WPM.
  5. Must have good communication skills.
  6. Must have obtained the ADP Professional Certification for ADP Pay eXpert/WFN
  7. Organizational skills including the ability to multi-task, set priorities, and follow-up in a timely manner.
  8. Understand proper taxation of employer paid benefits.
  9. Ability to operate and keep up office machines in good working condition.
  10. Must be able to multitask, take responsibility and function under pressure.
  11. Public relation skills with the public and staff are very important.
  12. Promotes and believes in Omni Family Health mission statement “Health for All”.
  13. Ability to relate to the public regardless of ethnic, religious and economic status.

Responsible to:          Controller, CFO 

Classification:            Full or Part Time Position, Non – Exempt

Medical Records Supervisor

 JOB DESCRIPTION

 Title:   

  • Shafter           

 Job Summary:     Under the direction of the Compliance and Business Services Manager and in accordance with OFH policies and procedures, the person in this position will primarily be responsible for the supervision of the Medical Records Department. Overall duties include supervision of medical records staff, day-to-day operations, training, quality assurance, privacy issues and overall maintenance and integrity of patient records. This position serves as the liaison between the Medical Records Department and Omni Family Health health centers.

Job Duties:

  1. Assures that all Medical Records staff is trained correctly and implementing Omni policy and procedure
  2. Hires, trains and on-boards new staff
  3. Maintains staffing levels to ensure that all eFAX documents are managed within 24 hours and all interdepartmental mailings are managed within 48 hours of receipt.
  4. Assists with writing, maintaining and implementation of medical records standard operating procedures as approved by Omni
  5. Works in conjunction with supervisor to manage a centralized records approach with some aspects being decentralized at the centers
  6. Manages the schedule to provide coverage for all hours of operation
  7. Maintains the chart tracking system, filing patient documents and records in the designated locations. Carrying out preliminary phases of planned record retirement
  8. May serve as backup at times when staffing levels are low and business needs are not being met. Should be capable of performing all functions within the Medical Records Department
  9. Performs quality control measures or audits to maintain the privacy and integrity of Omni records. Manage medical records issues and follow-up on requests that are not fulfilled in a timely fashion.  Troubleshoot problem areas
  10. Ensures the payroll process is done in a bi-weekly basis
  11. Leads training development and maintains certification status, if applicable
  12. Coordinates resolution of technical phone and computer problems with IT department and outside vendor
  13. Works within a team atmosphere to complete some tasks
  14. Promotes public relations through prompt and courteous service
  15. Maintains respect for privacy with adhering to confidentiality in all phases of work. Performs all other duties as assigned
  16. Research appropriate responses to various issues and follow state and federal laws in regards to medical records management and HIPAA
  17. Maintains relationship with vendors for services
  18. Attends management meetings or other meetings as required.
  19. Maintains a safe work environment and actively enforce Omni’s safety procedures, ensures the staff workstations are ergonomically correct and staff follows requirements for safety practices.
  20. Ensures that all health information management practices meet JCAHO and state standards
  21. Supervise Medical Records staff. Provide regular meetings, team building, training, and annual evaluation along with other personnel functions
  22. Other duties as assigned by supervisor. Duties and responsibilities may be added, deleted, or changed at any time at the discretion of management, formally or informally either verbally or in writing

Key Competencies:

  1. Ability to work under pressure and be able to project manage.
  2. Friendly attitude with the desire to work with the public.
  3. Ability to multi-task and handle multiple functions.
  4. Understanding of community based organizations.
  5. Knowledge of bookkeeping and office functions.
  6. Promote and believe in OFH mission statement.
  7. Ability to relate to the public regardless of ethnic, religious and economic status.
  8. Must be willing to work at any Omni Family Health, location, other that the assigned site and be agreeable to work weekends, if so needed.
  9. Must obtain a Valid California Driver’s License at all times plus proof of insurance, to allow you to be placed in all Omni Family Health clinics if needed. 

Additional Duties: 

  1. HIPAA compliance – Responsible for maintaining abreast of and in compliance with all HIPAA regulations and requirements. Treats all member information confidential.
  2. Compliance – Ensure compliance with all local, state and federal regulations.
  3. QA/QI – Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
  4. IT – Required learning and using the Electronic Health Record and Practice Electronic System and its components. As required by the job functions and highlighted in the Policies and Procedures. These components include NextGen, PMS, QSI and other electronic features, as they are developed and implemented, as applicable to work environment.
  5. All employees will participate in Patient Centered Health Home Model at Omni Family Health.

Qualifications, Education, and Experience:

  1. Education: Minimum Associate’s Degree in Business, Information Technology or related field; Bachelor’s Degree preferred.
  2. Experience: Three (3) years of experience working with medical records or a similar setting. Should have minimum of two (2) years supervisory experience.
  3. Certification in medical records through American Health Information Management Association (AHIMA) is preferred, such as Registered Health Information Technician/Administrator (RHIT/RHIA).
  4. Must believe in health care with dignity for all.
  5. Must be proficient at public speaking and presenting.
  6. Must be proficient with Microsoft Word, Excel, Power Point, etc.
  7. Ability to speak read and write in English and Spanish is desirable.

Responsible To:         Compliance and Business Services Manager 

Classification:             Full time, Exempt position

Pharmacy Technician (Part Time)

JOB DESCRIPTION  

Title:      

  • Wasco Floater        

Job Summary:   The Pharmacy Technician will assist the pharmacist in inventory control of pharmacy stock, do routine clerical duties, (i.e. type memos etc.), bookkeeping duties as required, and other duties relating to the pharmacy.

Job Duties: 

  1. Check outdates monthly at site he/she is assigned.
  2. In pharmacy
  3. Injectable cabinet
  4. Biological in refrigerator
  5. Emergency pharmacy lock up
  6. Check inventory.
  7. All injectables
  8. Refrigerator items
  9. Mark in and stock incoming merchandise.
  10. File daily RXs.
  11. File incoming mail.
  12. Facts and Comparison Monthly
  13. Medical information as needed
  14. Type labels for replacement RX twice weekly.
  15. Type inter-clinic memos.
  16. File and check medical and PCS RXS.
  17. Inventory pharmacy yearly or as requested.
  18. File memos.
  19. Housekeeping in all pharmacy areas.
  20. Run pharmacy errands as required.
  21. Input patient information into the computer and generate labels.
  22. Phone refill requests as authorized to outside pharmacies.
  23. Take refill requests over the phone.
  24. Daily ordering of merchandise as needed.
  25. Maintain totals of all merchandise ordered through pharmacy that are non prescription items.
  26. Maintain record of all supplies ordered by pharmacy.
  27. Replace items in night lock up.
  28. Check daily immunization at site and maintain adequate stock and ascertain that all have been recorded as given.
  29. Promote and believe in OFH mission statement.
  30. Ability to relate to the public regardless of ethnic, religion and economic status.

Additional Functions and Responsibilities:

  1. HIPAA compliance – Responsible for maintaining abreast of and in compliance with all HIPAA regulations and requirements. Treats all member information confidential.
  2. Compliance – Ensure compliance with all local, state and federal regulations.
  3. QA/QI – Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
  4. IT – Required to learn and use the Electronic Health Record and Practice Electronic System and its components. As required by the job functions and highlighted in the Policies and Procedures. These components include NextGen, PMS, QSI and other electronic features, as they are developed and implemented, as applicable to work environment.
  5. All employees will participate in Patient Centered Health Home Model at Omni Family Health. 

Qualifications, Education, and Experience 

  1. Pharmacy Technician License
  2. Graduate from high school or equivalent.
  3. Basic typing skills.
  4. Medical terminology background (not required)

Responsible To:   Staff Pharmacist/Chief Pharmacist/Chief Clinical Services Officer

Classification:       Part Time Position, Non-exempt

Medical Records Supervisor

JOB DESCRIPTION

Location:    Shafter        

Job Summary:     Under the direction of the Compliance and Business Services Manager and in accordance with OFH policies and procedures, the person in this position will primarily be responsible for the supervision of the Medical Records Department. Overall duties include supervision of medical records staff, day-to-day operations, training, quality assurance, privacy issues and overall maintenance and integrity of patient records. This position serves as the liaison between the Medical Records Department and Omni Family Health centers.

Job Duties:

  1. Assures that all Medical Records staff is trained correctly and implementing Omni policy and procedure
  2. Hires, trains and on-boards new staff
  3. Maintains staffing levels to ensure that all eFAX documents are managed within 24 hours and all interdepartmental mailings are managed within 48 hours of receipt.
  4. Assists with writing, maintaining and implementation medical records standard operating procedures as approved by Omni
  5. Works in conjunction with supervisor to manage a centralized records approach with some aspects being decentralized at the centers
  6. Manages the schedule to provide coverage for all hours of operation
  7. Maintains the chart tracking system, filing patient documents and records in the designated locations. Carrying out preliminary phases of planned record retirement
  8. May serve as backup at times when staffing levels are low and business needs are not being met. Should be capable of performing all functions within the Medical Records Department
  9. Performs quality control measures or audits to maintain the privacy and integrity of Omni records. Manage medical records issues and follow-up on requests that are not fulfilled in a timely fashion.  Troubleshoot problem areas
  10. Ensures the payroll process is done in a bi-weekly basis
  11. Leads training development and maintains certification status as part of the career ladders program
  12. Coordinates resolution of technical phone and computer problems with IT department and outside vendor
  13. Works within a team atmosphere to complete some tasks
  14. Promotes public relations through prompt and courteous service
  15. Maintains respect for privacy with adhering to confidentiality in all phases of work. Performs all other duties as assigned
  16. Research appropriate responses to various issues and follow state and federal laws in regards to medical records management and HIPAA
  17. Maintains relationship with vendors for services
  18. Attends Center Management Team meetings or other meetings as required
  19. Maintains a safe work environment and actively enforce Omni’s safety procedures, ensures the staff workstations are ergonomically correct and staff follows requirements for safety practices
  20. Supervise Medical Records staff. Provide regular meetings, team building, training, and annual evaluation along with other personnel functions
  21. Other duties as assigned by supervisor. Duties and responsibilities may be added, deleted, or changed at any time at the discretion of management, formally or informally either verbally or in writing.

Key Competencies:

  1. Ability to work under pressure.
  2. Must be able to project manage.
  3. Friendly attitude with the desire to work with the public.
  4. Ability to multi-task and handle multiple functions.
  5. Understanding of community based organizations.
  6. Knowledge of bookkeeping and office functions.
  7. Promote and believe in OFH mission statement.
  8. Ability to relate to the public regardless of ethnic, religious and economic status.
  9. Must be willing to work at any Omni Family Health, location, other that the assigned site and be agreeable to work weekends, if so needed.
  10. Must obtain a Valid California Driver’s License at all times plus proof of insurance, to allow you to be placed in all Omni Family Health clinics if needed. 

Additional Duties: 

  1. HIPAA compliance – Responsible for maintaining abreast of and in compliance with all HIPAA regulations and requirements. Treats all member information confidential.
  2. Compliance – Ensure compliance with all local, state and federal regulations.
  3. QA/QI – Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
  4. IT – Required learning and using the Electronic Health Record and Practice Electronic System and its components. As required by the job functions and highlighted in the Policies and Procedures. These components include NextGen, PMS, QSI and other electronic features, as they are developed and implemented, as applicable to work environment.
  5. All employees will participate in Patient Centered Health Home Model at Omni Family Health. 

Qualifications, Education, and Experience:

  1. Minimum of Bachelor’s Degree in Business or related field or high school graduate/GED with a minimum of two (2) years of experience working with medical records or a similar setting can be substituted for educational requirement.
  2. Certification in medical records is preferred; obtaining certification will be encouraged
  3. Must believe in health care with dignity for all.
  4. Must be proficient at public speaking and presenting.
  5. Must be proficient with Microsoft Word, Excel, Power Point, etc.
  6. Ability to speak read and write in English and Spanish is desirable.

Responsible To:         Compliance and Business Services Manager

 Classification:            Full time, Exempt position.

 JOB DESCRIPTION 

 

Job Summary:  The Health Home Program (HHP) Program Manager position provides administrative management and supervision to the Medical Division of Omni Family Health in regards to the HHP grant. As a recipient of the Kern Health Systems (KHS) HHP grant, Omni Family Health (OFH) is required to provide health care services to a defined patient population and to achieve specific health outcomes.

Job Duties:  

  1. The HHP Manager serves as a key member and leader of the HHP Team and is responsible for the implementation and development of program.
  2. The HHP Manager works collaboratively with the health care team members, patients, families and caregivers to ensure safe, appropriate, comprehensive planning and delivery of care.
  3. The HHP Manager is responsible for management of operations of the care team.
  4. The HHP Manager has responsibility for development of quality measures and reporting them to the CB-CME and the Managed Media-Cal plan.
  5. This position supports the overall development and implementation of policies and procedures for the program.
  6. The HHP Manager assists in marketing the program to stakeholders and services as an ambassador for Patient Centered Care.
  7. The HHP Manager works with staff members, community agencies and consultants to resolve the needs and problems of the member through the development of health home programs.
  8. Works to establish and maintain interpersonal relationships with both internal and external staff and other agencies.
  9. Serves as a team leader in ensuring communication among all IDT members.
  10. Has the ability to demonstrate knowledge and skills to facilitate programming appropriate to the needs of the patient populations.
  11. The HHP Manager has demonstrated commitment to the program vision and patient centered care from a motivational interviewing, trauma informed and culturally sensitive perspective.
  12. Understands the importance of IT and data deliverables, and works collaboratively with the MCP to ensure necessary data is received/sent.
  13. Exhibits knowledge and skill in the use of computer software applications for drafting documents, data management, and tracking.
  14. Possesses excellent written and verbal communication with contract providers and internal staff to promote effective and timely coordination of care and dissemination of policies and procedures.
  15. Performs day-to-day administrative tasks such as maintaining information files and processing paperwork related to clinical and programming needs.

Additional Duties:

  1. HIPAA compliance – Responsible for maintaining abreast of and in compliance with all HIPAA regulations and requirements. Treats all member information confidential.
  2. Compliance – Ensure compliance with all local, state and federal regulations.
  3. QA/QI – Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
  4. IT – Required to learn and use the Electronic Health Record and Practice Electronic System and its components. As required by the job functions and highlighted in the Policies and Procedures. These components include NextGen, PMS, QSI and other electronic features, as they are developed and implemented, as applicable to work environment.
  5. All employees will participate in Patient Centered Health Home Model at Omni Family Health.

Qualifications, Experience, and Education: 

  1. BA/BS degree in Healthcare, Business Management or related field from an accredited college/university required.
  2. Five years of progressive supervision and management in service delivery. Previous patient centered medical home and NCQA knowledge a plus.
  3. Valid California Driver’s license and have own transportation.
  4. Bilingual in English/Spanish preferred but not required

Responsible to: Chief Clinical Services Officer

Classification: Exempt position, full-time

 

Senior Network Administrator

Job Summary: Under direction from the Director of Technology (or IT Manager), Responsible for designing, organizing, modifying, installing, and supporting Omni’s network hardware and systems. Designs and installs LANs, WANs, Internet and intranet systems, and network segments; can also assist in administering computer systems and servers as required.

Job Duties:

Primary responsibilities include, but are not limited to:

  1. Design and deploy networks WANs, LANs, VLANs and WLANs, including servers, routers, hubs, switches, UPSs and other hardware.
  2. Install and support LANs, WANs, network segments, Internet, and intranet systems.
  3. Install and maintain network hardware, software, and information security systems.
  4. Analyze and isolate network issues.
  5. Monitor and scans networks to ensure information security and availability to specific users.
  6. Evaluate and modify system’s performance.
  7. Identify user network needs.
  8. Determine network and system requirements.
  9. Document network through diagrams and other methods.
  10. Maintain integrity of the network, server deployment, and security.
  11. Ensure network connectivity throughout Omni’s LAN/WAN infrastructure is on par with technical considerations and application requirements.
  12. Perform network address assignment.
  13. Assign routing protocols and routing table configuration.
  14. Assign configuration of authentication and authorization of directory services.
  15. Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers.
  16. Maintain network servers such as file servers, VPN gateways, and intrusion detection systems.
  17. Administer software deployment, security updates and patches.
  18. Researches new technologies and prepares written proposals with sound justifications and options.
  19. Oversees the Data Centers and Data Closets for correct installation, cable management, documentation, maintenance, and organization of mounted/installed equipment.
  20. Supervises and assigns work to junior network administrators.
  21. May provide after-hours support as needed.
  22. Performs other job-related work as required.

Qualifications:

  1. Education: A high school diploma or the equivalent is required; Bachelor’s degree in Computer Science or Networking or a Vocational Network training certificate are preferred but not required.
  2. Experience: Minimum 5 years’ full-time experience in Network Administration, preferably in a healthcare setting. Experience working with Linux and Windows servers and network monitoring tools such as software-defined networking. General patch cable termination capabilities Cat5e, Cat6, Analog lines.
  3. Strong knowledge of networking, including: TCP/IP, VLANs, Ethernet, Switching, Routing and routing protocols MPLS, BGP, 802.1Q, DHCP and DNS.
  4. Ability to:Troubleshoot telecommunication network equipment and telephone, private branch exchanges (PBX), and voice messaging systems.   Supervise, plan, and direct the work of subordinate staff if assigned.
  5. Skills:  Demonstrates the ability and experience in planning, organizing, and documenting network and systems design and configuration. Communicates effectively both orally and in writing. Can establish and maintain cooperative and effective working relationships with others. Proficiency with Microsoft Office suite.
  6. Willingness and ability to learn new skills and apply them as needed.
  7. Excellent written and oral communication skills.
  8. Must have California Driver license (or be able to attain in first 30 days).
  9. Must be able to travel between clinics and corporate office as required.
  10. Promotes and believes in the OFH mission statement.

Responsible to: IT Manager (or Director of Technology)

Classification: Full Time Position

 

Human Resources Assistant/Receptionist

SUMMARY:

The Human Resources Assistant is the first contact for staff and possible candidates for employment.  They are responsible for internal clerical and reception duties for the Human Resources Department.  Under the direct supervision of the Director of Human Resources, this position all provides assistant support for the Chief Human Resources Officer.  This full-time non-exempt position is responsible for the general oversight of HR office functions (i.e., filing, directing incoming phone calls, mail, and directing OFH personnel and potential candidates to appropriate HR staff.

It is the function of the HR unit to operate as internal customer service support for staff, assisting in department’s focus by providing clear and accurate information to both staff and the general public interested in employment, compensation, training, career development, and general personnel information with the Omni Family Health (OFH).

DUTIES and RESPONSIBILITES

1. Performance Area #1: Human Resources Department Support – Focus on Human Resources Unit operations.

  1. Assists unit in meeting operational tasks by carrying out various human resources programs and procedures for all company employees.
  2. Supports team by creating and maintaining personnel/confidential/credentialing files on new, existing and departed staff.
  3. Ensures that HR department requests are forwarded to appropriate personnel.
  4. Collects department mail and distributes to appropriate staff.
  5. Provides information by maintaining Human Resource Information System (HRIS) records and compiles reports from database as needed.
  6. Coordinates exit interview process by generating exit letters, pulling information and assisting HR Generalists in preparation for exit interview; May conduct exit interviews when HR personnel is unavailable.
  7. Supports the recordkeeping process by assisting in generating documents that indicate personnel changes.
  8. Supports the HR Department management of the unit by tracking specific information regarding recruitment, staff utilization, and evaluations for HR Coordinator and assists with regular reports.
  9. Supports the department by developing inventory system of HR office supplies.
  10. Works with Director of Human Resources in the development of centralized office supply ordering, and cost tracking.
  11. Maintains operations of equipment and supplies by following directions on use of equipment, and calling for repairs when necessary. The position is responsible for the replenishing of forms and materials necessary for Human Resources smooth operation.
  12. Revises Human Resources documents (i.e., job descriptions, procedural documents, etc.) by entering/retyping edited information.
  13. Prepares work to be accomplished by gathering and sorting documents to be filed and/or archived in accordance with established OFH policies and procedures for record retention.
  14. Maintains Job Description to ensure current materials are on file.
  15. Works with HR Department personnel to organize share drive. Ensuring that most recent documents/forms are available and old electronic versions are archived.
  16. Provides accurate health and benefit information and Human Resources forms by answering questions and requests for information, referring to HR personnel and providing broker contact information when appropriate.
  17. Works to support CHRO and DHR with training preparation along with PowerPoint assistance.
  18. Answers outside requests (via phone and fax) for staff employment information by following established OFH procedure on information requests.
  19. Forwards monthly health, vision plan invoices to appropriate staff to approval to pay.

2. Performance Area #2: Chief Human Resources Support – Provides administrative and clerical support to CHRO.

  1. Supports the Chief Human Resources Officer with requests for time. Function as the gatekeeper for CHRO’s schedule?
  2. Assists the CHRO in providing organization of office documents, creates files, organizes binder information.
  3. Provides CHRO support by typing notes, memos, and any correspondence needed.
  4. Supports CHRO by scheduling meetings and meeting locations in accordance with direction.

3. Performance Area #3: Individual Performance – The following are areas in which the person within the position is expected to pattern behaviors.

  1. Maintains employee confidence and protects operations by keeping personnel data and all related materials confidential.
  2. Effectively communicates to Director of Human Resources current workload requests and related Human Resources issues as they arise.
  3. Consistently works and greets staff using pleasant demeanor and manner.
  4. Consistently communicates with all staff in a pleasant tone either verbally or when using written communication.
  5. Remains focused on the goals during periods of conflicting priorities. Speaks their mind and questions the CHRO and DHR for clarification in determining work priorities.
  6. Ensures that they quickly report issues that may be outside of compliance with Federal, State and Local legal requirements with regard to Human Resources processes by following established Human Resources policies as set by OFH Board of Directors and procedures as set by management staff.
  7. Various other work-related duties as assigned by supervisor. These duties and responsibilities may be added, deleted, or changed at any time at the discretion of management, formally or informally either verbally or in writing.
  8. Contributes to the team effort by effectively communicating needs to other members of the administrative/fiscal support staff with whom this position closely works
  9. As a team member of OFH, respects and protects information regarding patients and other team members and abide by the rules of the OFH Confidentiality Statement Protocol.

 4. Performance Area #4: Focus on Corporate Expectations/Standards – general expectations for all Omni personnel.

  1. Attends and actively participates in all meetings (e.g., management team meetings, department meetings, program meetings, case management meetings, employee staff meetings) and other activities as required or assigned.
  2. Works flexible or extended hours where necessary.
  3. Demonstrates awareness of, and compliance with, organizational mission and objective of Omni Family Health to provide health care access and support services for all members of the community.
  4. Complies with Federal, State and Local legal requirements by following developed OFH Human Resources and corporate policies and procedures.
  5. HIPAA compliance – Responsible for maintaining abreast of and in compliance with all HIPAA regulations and requirements. Treats all member information confidential.
  6. Compliance – Ensure compliance with all local, state and federal regulations.
  7. QA/QI – Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
  8. IT –May be required to learn and use the Electronic Health Record and Practice Electronic System and its components. As required by the job functions and highlighted in the Policies and Procedures. These components include Next Gen, PMS, QSI and other electronic features, as they are developed and implemented, as applicable to work environment.
  9. All employees will participate in Patient Centered Health Home Model at Omni Family Health.

Minimum Requirements:

Educational Requirements:                           

  • High School Diploma or GED minimum. An additional two (2) years extended education with focus on general office functions.
  • Certificate or Degree in HR or office administration preferred

Experience:                

  • Two (2) years prior office experience minimum. Two (2) plus years in Human Resource or Administrative office setting preferable.                     

Skills

Minimal:

  • Strong Customer Service Skills (preferably within a service industry).
  • Modern office practices and procedures (including email).
  • Demonstrated Proficiency with MS Office (Word, Excel, PowerPoint, Visio)
  • General computer skills with demonstrated proficiency.
  • Basic filing skills
  • Good analytical skills
  • Strong communication skills
  • Strong Problem-solving/Analytical Skills

Responsible to:            Chief Human Resources Officer & Director of Human Resources

Classification:             Full-time; Non-exempt

Executive Assistant to the CEO

 JOB DESCRIPTION

 Location:  Administration – Bakersfield

Job Summary:     Under the supervision and direction of the Chief Executive Officer, has charge of the Executive office; answers and refers inquiries and gives our approved information or as directed by the Chief Executive Officer to the public. Handles all corporate and executive office mail and correspondence.  May supervise all or part of the administrative assistants at Omni Family Health (OFH) sites, follows up on all outstanding matters, maintains administrative and board files, and performs other related work.

Job Duties:

  • Assist CEO in planning and coordinating daily calendar; Schedule meetings and appointments and make travel and other logistical arrangements as directed.
  • Work closely and effectively with CEO to ensure he/she is well informed of upcoming commitments and responsibilities, following up appropriately.
  • Assist and work closely with all corporate branches, divisions and/or departments in accordance with OFH’s policies and procedures and as directed by the Chief Executive Officer.
  • Provide a bridge for smooth and productive communication between the CEO and internal departments, demonstrating leadership to maintain credibility, trust and support with executive management and staff.
  • Attend administrative, board and committee meetings, take notes and prepare meeting agendas and prepare minutes as directed; Organize appropriate follow-ups from all meetings and track timely completion of tasks as necessary.
  • Conserve CEO’s time by reading, researching and routing correspondence and answering inquiries appropriately.
  • Prioritize simultaneous or conflicting needs; handle matters expeditiously, proactively and follow-through on projects to successful completion, often with deadline pressures.
  • Responsible for drafting all internal memorandums and correspondence on behalf of the President and CEO and the Chairman of the Board; Assemble the budget proposal, grant proposal, contract proposals, and likewise under the direction of the Chief Executive Officer, and Branch Directors, proofreading and correcting as necessary.
  • May plan or assist in the planning of internal and external events including Senior Management Team meetings, trips and annual leadership meetings.
  • Track vacation schedules of corporate employees for the purpose of use by the Chief Executive Officer.
  • Create and maintain CEO reports and presentations as directed.
  • Maintain accurate files and records for easy follow up.
  • Responsible for all administrative and executive ordering of supplies and keeps up inventory of supplies.
  • In charge of administration staff and administrative assistants at all sites, “selecting and evaluation” in conjunction with department Directors, Chiefs or his/her appointees.
  • Other duties and/or responsibilities as the Chief Executive Officer may assign from time to time.

Job Requirements:

  • Ability to work under pressure and handle multi-functions in proficient and efficient manner.
  • Must possess exceptional communication skills, knowledge of community needs, and willing to participate in some community activities when required.
  • Must be familiar with the health care delivery system practices through education, training or experience. Must understand patient demands and hold effective communication skills with the public.
  • Must update him/herself with funding sources requirements, data collection, and have the ability to explain the services under different programs to the patients/ public/ agencies and the ability to train others on the same.
  • Able to function independently and create his/her own initiative to progress and succeed.
  • Must be alert and respect confidentiality of information of all types “General personnel, and/or patient related information.”
  • Promotes and believes in OFH mission statement.
  • Ability to relate to the public regardless of race, ethnicity, religion, age, sex, disability or economic status.
  • HIPAA compliance – Responsible for staying abreast of and in compliance with all HIPAA regulations and requirements. Treats all member information confidential.
  • Compliance – Ensure compliance with all local, state and federal regulations.
  • QA/QI – Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
  • IT – Required to learn and use the Electronic Health Record and Practice Electronic System and its components. As required by the job functions and highlighted in the Policies and Procedures. These components include NextGen, PMS, QSI and other electronic features, as they are developed and implemented, as applicable to work environment.

 Qualifications, Education and Experience:

  • Bachelor’s Degree or higher preferred.
  • Project management training preferred.
  • Minimum of 3-5 year’s administrative experience, with experience assisting C-level executives desired.
  • Superior communication (both oral and written), multi-tasking and organizational skills required.
  • Excellent skills in Microsoft Word, Outlook, Excel and PowerPoint required.
  • Demonstrated proactive approaches to problem-solving, with strong decision making capability.
  • Emotional maturity.
  • Highly resourceful team player, with the ability to also be extremely effective independently.
  • Proven ability to handle confidential information with discretion.
  • Forward thinker, who actively seeks opportunities and proposes solutions.

Responsible To:         Chief Executive Officer

Classification:            Full or Part Time Position, Exempt

Chief of Staff to the Chief Executive Officer (COS)

JOB DESCRIPTION

 Location:   Corporate Administration Bakersfield

 Job Summary:      The Chief of Staff to the Chief Executive Officer of Omni Family Health is responsible for planning and directing the administrative, clinical, operational and financial initiatives of the organization and provides strategic advice to the Chief Executive Officer and/or the Executive Management Team to improve the daily management of the organization. The primary responsibility of the COS is to ensure the priorities of the CEO are executed upon, and will work with team members across the organization to ensure this objective is completed. This role requires significant independence, analytical skills, strong relationship building abilities, ample people and project management experience, flexibility and discretion. The COS is the Chief Executive Officer’s primary advisor and partner on internal and external affairs.

Job Duties:

  1. Serve as critical thought-partner to the CEO and to the Executive Management Team, while providing sound counsel and maintaining complete confidentiality.
  2. Collaborate with CEO in reviewing progress toward meeting organizational goals and objectives.
  3. Drive implementation of current strategic plan, including development of benchmarks, analysis of progress toward objectives, leadership of staff in goal setting and monitoring, and presentation of plan to the board and other stakeholders.
  4. Conduct research, analyze and interpret information, problems and proposals to ensure objective and complete information is provided to the CEO for decision making.
  5. Provide a bridge for smooth and productive communication between the CEO and internal departments, demonstrating leadership to maintain credibility, trust and support with executive management and staff.
  6. Create and operate a reporting system that allows for a timely flow of necessary data into the office of the CEO from all relevant departments and direct reports.
  7. Provide project leadership; prioritize simultaneous or conflicting needs; handle matters expeditiously, proactively and follow-through on projects to successful completion, often with deadline pressures.
  8. Hold executive leadership accountable for the development of annual operating plans and budgets, as well as adherence to same, and ensure these plans and budgets are consistent with the mission and strategic plans of the organization.
  9. Serve as a first alert system – an extra set of eyes and ears – keeping the CEO aware of unanticipated problems to be addressed or opportunities to be considered.
  10. Lead development, planning, implementation, and analysis of special projects or initiatives that may arise.

Job Requirements:

  1. Work closely with the Executive Assistant to the CEO to ensure the appropriate management of the CEO’s calendar so that all priorities are met and proactively planned.
  2. Handle complex situations and multiple responsibilities simultaneously, mixing long-term projects with the urgency of immediate demands.
  3. Must possess exceptional communication skills, knowledge of community needs, and willing to participate in some community activities when required.
  4. Accountable for implementing decisions made by the CEO.
  5. Draft communications on behalf of the CEO including internal and external communications and scheduled updates to the Board of Directors.
  6. Able to function independently and create his/her own initiative to progress and succeed.
  7. Must be alert and respect confidentiality of information of all types “General personnel, and/or patient related information.”
  8. Promotes and believes in OFH mission statement.
  9. Compliance – Ensure compliance with all local, state and federal regulations.
  10. QA/QI – Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.

Professional, Technical Knowledge, Key Skills and Characteristics:

  1. Provides operational and project management leadership across the organization.
  2. Knowledge of the practices of medicine, dentistry and mental health sufficient to understand their roles within the organization and the health care industry at large.
  3. Knowledge of accounting and financial analysis practices sufficient to understand financial reports and the impact of financial performance on the organization’s operations.
  4. Proficient computer skills including the ability to prepare correspondence and reports in the use of Microsoft Office applications; Word, Outlook and PowerPoint and summarize and report data in Excel spreadsheets.
  5. Represents the organization in a professional and effective manner to the community.
  6. Relates and interacts with staff at all levels of the organization.
  7. Demonstrates excellent analytical, quantitative and financial skills.
  8. Evaluates and effectively addresses highly complex issues and problems.
  9. Demonstrates superior leadership and management skills.
  10. Understands concepts of quality assurance and improvement systems and documentation.
  11. Identifies best practices in other community health centers to consider for incorporation in OFH operations.
  12. Unquestionable personal code of ethics, integrity, diversity and trust.
  13. Ability to give and receive constructive criticism and hold individuals accountable by coaching and providing performance feedback.
  14. Must possess authority and confidence to make decisions.
  15. Passionate about supporting CEO in execution of priorities and projects but be content remaining largely outside of the spotlight.
  16. Handle sensitive and confidential information with tact, diplomacy, discretion and judgement.
  17. A reputation for responsiveness, thoroughness and accuracy.

Additional Duties and Responsibilities

  1. HIPAA compliance – Responsible for maintaining abreast of and in compliance with all HIPAA regulations and requirements. Treat all member information confidential.
  2. Compliance – Ensure compliance with all local, state and federal regulations.
  3. Quality Assurance/Quality Improvement- Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
  4. IT – Required learning and using the Electronic Health Record and Electronic Practice Management System (EHR/EPM) and its components. As required by the job functions and highlighted in the Policies and Procedures. These components include NextGen, Schedule Anywhere and other electronic features, as they are developed and implemented, as applicable to work environment. Also will need to work closely with IT in the development of dashboards and reports to support medical and nursing functions in the day-to-day operations and strategizing.
  5. All employees will participate in Patient Centered Health Home Model at Omni Family Health.

Qualifications, Education, and Experience:

  1. Master’s degree or equivalent from an accredited college or university; Law or medical degree, including mid-level or nursing certification preferred.
  2. Authoritative knowledge of the principles of practice and techniques in Federally Qualified Health Centers (FQHCs) is highly desirable.
  3. 7-10 years related professional experience, or equivalent combination of education and experience in a management/strategic role.
  4. Strong project management skills and ability to lead multiple projects forward effectively.

Responsible to:     Chief Executive Officer

Classification:       Full Time Position, Exempt

Registered Dental Assistant (RDA)

JOB DESCRIPTION

 Location:

  • White Lane (Two)

Job Summary:   The Registered Dental Assistant performs duties such as: prepare the patient for the treatment, assist the dentist in performing their treatment to the patient in restorative dentistry or oral surgery, prepare materials and equipment for treatment and have them ready for the dentist’s use, take x-rays and assist the dentist in laboratory work.  May perform other related work to include, but not limited to, making appointments, answer the phone, ordering supplies and doing the dental billing.

Job Duties: 

  1. Greets patients in waiting area and escorts patients to the operatory.
  2. Assist the dentist in the administration of treatment at the chair side as required or directed by the dentist.
  3. Promote an atmosphere supportive of good dental and general health by demonstrating good oral hygiene, questioning patients to ascertain home care status, instructing patients in techniques of flossing and brushing in accordance with protocol.
  4. Maintain a sterile and neat working environment according to current infection control procedures.
  5. Review the health history, make chart entries under the direction of the operator and assure completion of forms and signatures.
  6. Assume the responsibility associated with any expanded duties that may be delegated by the dentist.
  7. Familiarize the patient with the aspects of their dental visit and provide support and compassion to that patient when it is needed.
  8. Stock operatories and maintain clinical supply inventory.
  9. Review daily schedule to set up appropriate trays and instruments.
  10. Assist in front office procedures if time allows or need is determined by the Chief Dental Officer or Dentist.
  11. Supervise preventive maintenance of dental equipment.
  12. Serve as supply liaison. Communicates with purchasing department and vendors to assure prompt receipt of all orders.
  13. May perform the following procedures:
    • Obtain endodontic cultures.
    • Dry canals, previously opened by the supervising dentist, with absorbent points.
    • Test pulp vitality.
    • Place bases and liners on sound dentin.
    • Remove excess cement from supragingival surfaces of teeth with hand instrument or floss.
    • Size stainless steel crowns, temporary crowns and bands.
    • Temporary cementation and removal of temporary crowns and removal of orthodontic bands.
    • Placement of orthodontic separators.
    • Placement and ligation of arch wires.
    • lacement of post-extraction and periodontal dressings.
    • Take bite registrations for diagnostic models for case study only.
    • Coronal polishing.

Job Requirements:

  1. Friendly personality with the desire to work with the public.
  2. Ability and willingness to treat all patients with the utmost kindness and consideration in the most trying situations.
  3. Ability to handle multi-functions and complete tasks in orderly and accurate fashion
  4. Understanding of community based organizations and willing to participate in community events such as health fairs, etc.
  5. Promotes and believes in OFH mission statement.
  6. Ability to relate to the public regardless of ethnic, religious and economic status.
  7. Must be willing to work at any Omni Family Health location, other that the assigned site and be agreeable to work weekends, if so needed.
  8. Must obtain a Valid California Drivers License at all times plus proof of insurance, to allow you to be placed in all Omni Family Health clinics if needed.
  9. Able to use sound judgment. Possess a calm disposition and the ability to work easily with people. 

Other Duties

  1. HIPAA compliance – responsible for maintaining abreast of and in compliance with all HIPAA regulations and requirements. Treats all member information confidential.
  2. Compliance – Ensure compliance with all local, state and federal regulations.
  3. QA/QI – Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
  4. IT – Required learning and using the Electronic Health Record and Practice Electronic System and its components. As required by the job functions and highlighted in the Policies and Procedures.
  5. All employees will participate in Patient Centered Health Home Model at Omni Family Health. 

Qualifications, Education, and Experience:

  1. High school graduate (or GED).
  2. Proof of completing radiation safety course.
  3. One-year experience as a dental assistant.
  4. Certification as a Registered Dental Assistant required.
  5. Certificates for coronal polishing and sealants required.
  6. Demonstrate knowledge of dental health education subjects.
  7. Have the ability to communicate in English and Spanish.

Responsible To:         Staff Dentist, and Chief Dental Officer 

Classification:            Full or Part Time Position, Non-exempt

Health Center Nurse (HCN)

JOB DESCRIPTION

Location: 

  • Taft/Buttonwillow

Job Summary:    Under the general administrative direction of the District Nurse Administrator, this position serves as the Health Center Nurse and supervisor of medical assistants. The HCN leads, directs and supports the clinical/nursing operations at the Health Centers. The HCN is directly responsible for the medical assistants, within the health centers. The HCN will work closely with the providers and other Health Center leaders to assure direct patient care is provided to all medical customers. The HCN is directly involved in the coordination and implementation of clinical, ancillary, and business services within the health center in a way that meets or exceeds standards while providing excellent patient experience across all services.

Job Duties: 

Principal Duties and Responsibilities:

  1. Responsible for the daily management and staffing of medical assistants to provider ratios.
  2. Monitor and evaluate staff performance.
  3. Physically present in clinic and act as leader in charge for back office and clinical services.
  4. Participate in clinical activities to assess and model competencies.
  5. Promote efficiency between clinics by ensuring staff are performing daily huddles to plan for patient care.
  6. Organize and prioritize clinical responsibilities of medical assistants.
  7. Recognize leadership potential in staff and encourage growth.
  8. Facilitate compliance with required educational offerings.
  9. Hold staff accountable for strategic goals and project outcomes.
  10. Gather data to support change.
  11. Set expectations for policy and procedure adherence.
  12. Create a culture of safety within back office/clinical staff.
  13. Responsible for setting expectations for clinical Environment of Care.
  14. Report day to day activities, volume and staffing benchmarks and any clinical concerns.
  15. Serve as a local clinic leader in the absence of others.
  16. Ensure medical assistants work at top of scope and practice within limits of their credentials.
  17. Manage transitional change. Monitor institutional clinical Safety concerns and analyze for trends and targeted interventions.
  18. Accountable for medical assistant competencies.
  19. Is the expert in practice issues for designated health centers.
  20. Provide education for specialty areas; such as Classes for Asthma, Diabetes, Wellness, and so forth.
  21. Analyze weaknesses and areas of growth to create effective teams.
  22. Oversee The Joint Commission visit preparedness at Health Center.
  23. Conduct audits to ensure culture of readiness at Health Center.
  24. Represent department at institutional regulatory meetings.
  25. Implement programs that develop service excellence skills.
  26. Serve as a general resource for clinical EHR functionality and workflows.
  27. Monitor and audit adherence to clinical protocol workflows.
  28. Involved in the adequate training and development of medical assistants.
  29. Work closely with providers to enhance staff EHR functional skills.
  30. Display willingness to manage all patient needs within the clinic environment wherever possible.
  31. Maximize provider efficiency through execution of policy and protocols for medical assistant staff.
  32. Implement novel approaches to care.
  33. Conservatively manage clinical operations to stay on budget.
  34. Establish relationships with other leaders in clinic to leverage collective knowledge and capital.
  35. Collaborate with other health care providers, Chiefs of Medical Affairs, Director of Nursing, District Nurse Administrators, and Medical Director regarding clinic and patient needs.
  36. Collaborate in the organization’s continuous Performance Improvement Program (PIP).
  37. Collaborate with all clinical staff to achieve clinical quality indicators.

 Other Responsibilities:

  1. Participate in Patient Centered Health Home team meetings and quality improvement initiatives.
  2. Provide health and disease patient education, including leading group office visits.
  3. Support patient self-management of disease and behavior modification interventions.
  4. Ensure coordination of continuity of patient care with external health organizations and facilities, including the process hospital admission and discharge and referrals from primary care provider to specialty care provider.
  5. Ensure coordination of continuity of patient care with patients and families following hospital admission, discharge, and ER visits.
  6. Ensure managing of high risk patient care; including management of patients with multiple co-morbidities or high risk for readmission to a hospital setting, including a registry.
  7. Ensure patient medication management based upon standing orders and protocols.
  8. Participate in community functions as appropriate.
  9. Assume other responsibilities as required.

Other Duties

  1. HIPAA compliance – responsible for maintaining abreast of and in compliance with all HIPAA regulations and requirements. Treats all member information as confidential.
  2. Compliance – Ensure compliance with all local, state and federal regulations.
  3. QA/QI – Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
  4. IT – Required to learn and use the Electronic Health Record and Practice Electronic System and its components. As required by the job functions and highlighted in the Policies and Procedures.
  5. All employees will participate in Patient Centered Health Home Model at Omni Family Health.

Qualifications, Education, and Experience: 

  1. Licensed Registered Nurse from an accredited Nursing Program.
  2. Licensed Vocational Nurse will be considered if they meet the qualifications and experience as outlined on this job description.
  3. 1 year of management or supervisory experience in a clinical environment preferred.
  4. Minimum 2 years’ experience in outpatient operations experience as a nurse preferred.
  5. Experience in a federally qualified health center or rural (FQHC) health center (clinical) setting preferred.
  6. Proficient computer skills, including Microsoft Office (specifically Work and Excel)
  7. Highly organized and well-developed oral and written communication skills.
  8. Knowledgeable through practical experience and/or training in the areas of:
  • Clinical Practices
  • Community Health
  • Joint Commission
  • Managed Care
  • Maternal and Child Health
  • Primary Care Medical Home
  • Preventative Care Guidelines
  • Pediatrics
  • Public Health
  1. Self-disciplined, energetic, passionate, and innovative.
  2. A team player that can follow a system and protocol to achieve a common goal.
  3. Must be sensitive to the needs of the patients in a community health care setting, in the areas of health and social services as one component.
  4. Demonstrate sound judgment, decision-making, and problem solving skills.
  5. Able to maintain confidentiality with all aspects of information in accordance with practice, State and Federal regulations.
  6. Bilingual in English and Spanish preferred, but not required.
  7. Must have current CPR card.
  8. Must be willing to work at any Omni Family Health locations and be amenable to work weekends, if so needed.
  9. Must maintain a Valid California Driver’s License at all times plus proof of insurance, to facilitate travel to all Omni Family Health sites.
  10. Must provide a safe, operational vehicle for transportation.
  11. Promote and believe in Omni Family Health mission statement.
  12. Ability to relate to the public regardless of ethnic, religious and economic status.

Competencies Required: 

  • Planning/Organizing
  • Managing People
  • Multitasking
  • Problem solving
  • Leadership
  • Teamwork
  • Professionalism
  • Change Management
  • Developing Others
  • Customer Service
  • Collaboration
  • Interpersonal skills

Responsible To: District Nurse Administrator

Classification:   Full Time Position, Exempt

Patient Outreach and Enrollment Specialist (Bilingual: English - Punjabi)

 JOB DESCRIPTION         

Location:

  • Rosedale

Job Summary:     This position is responsible for screening and patient eligibility for multi- programs offered at OFH such as Patient Protection, Affordable Care Act (ACA), Immigration Reform (IR), 3rd Party Payors, Family PACT, Every women counts, Sliding scale etc. The Patient Outreach and Enrollment Specialist are responsible for qualifying patients for financial coverage of services rendered. Patient Outreach and Enrollment Specialist (POES) services may include, but are not limited to, providing individuals and families with education about and assistance with the application process, case manage to ensure successful initial enrollments and annual renewal assistance. POES identify and develop relationships with strategic community partners (schools, service clubs, business, faith community, county staff, and other government agencies) and act as community liaison for OFH Outreach and Medi-Cal Retention programs. Represents OFH in the community and makes presentations at partner organizations and public forums regarding OFH outreach and enrollment initiatives. POES also establish and maintain relationships with County Departments of Social Services to facilitate applications and information sharing. The goal is to increase the number of individuals and families in California who are insured and have access to a Quality Health Plan.. Many patients are Spanish speakers and fluency in Spanish as well as familiarity with the regional Hispanic culture is required.

In addition, the ideal candidate must support mission and goal achievement, organizational quality and the patient-centered medical home philosophy we operate by. Incorporate core organizational values of quality, respect, integrity, partnership, and compassion in all activities and decisions. Perform community outreach and marketing to increase Omni Family Health (OFH) effectiveness in responding to the healthcare access needs of persons living in Kern County. Increase the number of area residents, especially those who qualify for the guidelines set by the Patient Protection and Affordable Care Act, who have access to primary and preventive health care services by identifying those eligible for publicly-sponsored insurance programs and other social services and assisting persons identified to navigate the enrollment process to secure needed services. Ensure that newly enrolled members of publicly-funded insurance programs understand how their insurance plan works and have a functional relationship with an appropriate primary care provider. Protect the dignity, privacy, and confidentiality of patients and their families, as well as co-workers and others.

Job Duties:

Patient Outreach and Enrollment Specialist (POES) Tasks and Responsibilities (~75% of workload):

General Tasks

  1. Possess excellent communication skills to relate with diverse populations, and community organizations.
  2. Assist patients to accurately complete application(s) and successfully enroll/re-enroll into government sponsored health insurance programs or 3rd Party Payors, Family PACT, Sliding scale, Every Women countsetc.
  3. Demonstrated ability to manage databases and spreadsheets
  4. Demonstrated ability to work effectively with government and community partners
  5. Experienced in the use of protected health information (PHI) to comply with HIPAA rules
  6. Skilled in the use of personal computers and related software applications (MS Word, Excel, Access Database, and NextGen)
  7. Provide follow up on all pending applications to ensure enrollment process is complete.
  8. Provide Insurance and Medi-Cal financial counseling.
  9. Follow-up on Medi-Cal enrollment.
  10. Follow-up on Post-Enrollment management.
  11. Outreach to raise awareness of the availability of Quality Health Plans.
  12. Outreach to raise awareness of the availability and necessity of a Primary Care Provider.
  13. Provides information in a manner that is culturally and linguistically appropriate for consumers.
  14. Provide complete, fair and impartial information.
  15. Perform other duties as assigned.

Administrative Reporting:

  1. Collect and summarize process data from all HCN tasks.
  2. Assist in the collections of outcome data.
  3. Maintain and regularly update project database.

Communication:

  1. Meet monthly face to face with the Patient Outreach and Enrollment Specialist (POES) Supervisor to report and review program progress.
  2. Maintain weekly communication with Patient Outreach and Enrollment Specialist (POES) Supervisor staff at OFH.
  3. Contact key personnel at Health Centers and other service/health-related organizations with access to target population to identify status or services and coordinate patient care.
  4. Possess strong interpersonal communication skills; is outgoing, very sensitive and aware of needs of public health clients who experience serious health problems and who have limited resources to address those health needs.

Training Requirements:

  1. Receives initial and ongoing program training.
  2. Receives regular technical support.
  3. Conduct trainings related to Outreach Program activities.

Planning and Program Development:

  1. Assists in conducting assessments of the community to identify availability of competing services, programs and organizations and institutions.
  2. Promotes the program in the community. Makes contact with all relevant healthcare facilities that might also provide diagnostic, treatment or social services to patients.
  3. Participate in planning discussions and meetings. Assist in developing tactical plans to support outreach and patient or payment goals.
  4. Prepare and submits daily/weekly productivity reports.

Project Implementation:

  1. Manage all aspects of the Patient Outreach and Enrollment Specialist (POES) Supervisor activities within the Health Center and in the community.
  2. Regularly update the project database and report to Patient Outreach and Enrollment Specialist (POES) Supervisor program coordinating staff.

Data Analysis:

  1. Provide database reports according to instructions from Patient Outreach and Enrollment Specialist (POES) Supervisor.
  2. Promote the program and materials as directed by the Patient Outreach and Enrollment Specialist (POES) Supervisor.
  3. Develop and maintain a database of healthcare and other enabling services available with data collection on availability and eligibility requirements for patient and client information.

Outreach Coordinator Task and Responsibilities (~25% of workload)

  1. Serve as a central resource for community questions and referrals for both consumers and providers, building relationships with community resources, public health, schools, churches, and other social service organizations to identify, refer and develop resources that remove consumer barriers to accessing needed health and social services;
  2. Identify individuals who qualify for Omni Family Health programs through direct outreach activities and through reports/referrals from community partners, churches, schools, internal data, and others;
  3. Connect with individuals to inform them about OFH services and related community resources and assist identified persons in accessing needed care that facilitates individual and family health, care coordination, continuity of care, and case management;
  4. Assist eligible clients to apply for publically sponsored health care insurance plans, providing necessary follow-up, tracking and data collection to assure continuous enrollment;
  5. Develop and maintain a tracking and follow-up system for Medi-Cal and other social service applications to ensure that all aspects of the process, from application through post-enrollment, have been completed and that the client is able to receive appropriate services;
  6. Maintain statistics/data on contacts; identify needs, problems and service gaps. Track and tabulate contacts, application submission and post-enrollment follow-up;
  7. Initiate post-enrollment support activities with Medi-Cal eligible clients, completing and recording the information required for monthly OFH reports;
  8. Attend appropriate community or networking meetings to facilitate outreach and gathering of information to increase consumer access to a permanent medical home;
  9. Work with local schools, churches, community partners, and key employers to train, coordinate and problem-solve so they can make appropriate referrals to OFH or appropriately support enrollment in or use of services through the Medi-Cal program;
  10. Develop with Marketing Partner, Supervisor, and Health Center Site Manager educational flyers/handouts to distribute through local community-based groups;
  11. Participate in community coalitions and related committees convened to maximize enrollment and education;
  12. Support and contribute to effective safety and risk management efforts by adhering to established policies and procedures, maintaining a safe environment, promoting accident prevention, and identifying and reporting potential liabilities; and
  13. Other related duties as assigned that support organizational goals and objectives and patient centered care.

Essential Functions

  1. Bilingual required (English/Spanish or English/Punjabi)
  2. CAA Certification – preferred
  3. Periodic state travel; travel between Health Center sites
  4. Occasional evening or weekend work

Skills and Abilities

  1. Skill in exercising initiative, judgment, problem solving and decision-making
  2. Skill in the development and maintenance of effective relationship with medical and administrative staff, patients and the public
  3. Skill in gathering and analyzing objective and subjective data on personnel matters;
  4. Skill in conflict resolution
  5. Skill in identifying problems, recommend solutions, organize and analyze information
  6. Skill in organizing work, delegating and achieving goals and objectives
  7. Skill in operating a variety of office equipment and computer programs
  8. Skill to work under pressure, set priorities among multiple requests
  9. Skill to communicate and present information effectively
  10. Advance personal knowledge base by pursing continuing education to enhance professional development
  11. Non-judgmental attitude
  12. Ability to work independently and as part of a team
  13. Ability to plan, organize and integrate priorities and deadlines
  14. Ability to work at a rapid pace, being involved in several duties at one time
  15. Ability to set priorities and avoid crises management
  16. Ability to remain calm and poised in urgent situations
  17. Ability to communicate effectively in writing and verbally
  18. Excellent time management skills and flexibility
  19. Ability to report to work as scheduled
  20. Demonstrated skills/knowledge of Microsoft Office suite
  21. Ability to maintain confidentiality
  22. Language Skills: Bilingual (verbal & written) in English and Spanish. Any third language a plus (relative to community need – e.g. Tagalog, Vietnamese)
  23. Excellent customer service skills – ability to understand and exceed customer expectations while demonstrating the highest standards of care, respect, and confidentiality
  24. Basic computer skills
  25. Ability to relateeffectively with people of different cultural backgrounds

Knowledge:

  1. Demonstrates positive interactions with the public, patients and children.
  2. Have positive interpersonal relations in dealing with fellow employees, and supervisors, so that productivity and positive employee relations are maximized.
  3. To assist clients in applying for appropriate health care coverage plans, providing necessary follow-up, tracking and data collection.
  4. Fluent in Spanish and English (able to read, write and speak in both English and Spanish). Familiar with the regional Hispanic culture.

Other Job Duties:

  1. I.P.A.A. compliance – Responsible for enforcing compliance with all H.I.P.A.A. regulations and requirements. Treats all member information confidential.
  2. Compliance – Ensure compliance with all local, state and federal regulations.
  3. QA/QI – Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
  4. IT – Required to learn and use the EHR/EOHR (Medical Practice Electronic System) and its components as required by the job functions and highlighted in the Policies and
  5. All employees will participate in Patient Centered Health Home Model at Omni Family Health.

Qualifications, Education, and Experience:

  1. High school diploma.
  2. BA/BS in social services or health education, public health or other health related field preferred.
  3. 1-3 years of experience in program development or other related field desired.
  4. Certified Application Assistance certification can substitute for 1 year of experience.
  5. Minimum two years working in a Primary Care Health Center, Healthcare related field, community or school based social service position. Work as a community health outreach worker and OHP enrollment specialist highly desirable.
  6. Personal commitment to the organization’s mission, vision and core values
  7. Personal commitment to the ACA, IR, and Patient-Center Medical Home philosophy
  8. Keyboarding at a minimum of 45 wpm
  9. Ability to pass a pre-employment drug screen and background test, Tb clearance
  10. Dependable motorized transportation, valid driver’s license and proof of auto insurance
  11. Knowledge of eligibility requirements and application process of all government sponsored health insurance programs
  12. Demonstrated organizational, work management, and group process skills, ability to take initiative to identify and propose new tasks and procedures
  13. Ability to establish and maintain working relationships with a diverse group of staff, public and professionals
  14. Ability to manage time and prioritize tasks
  15. Ability to proofread and edit for accuracy, punctuation, grammar, spelling, and clarity
  16. Demonstrated knowledge and competence in the use of software applications: word processing, spreadsheet, presentation, email applications (Microsoft Office preferred)
  17. Communication skills and the ability to work independently and collaboratively as needed
  18. Ability to travel to work outreach and enrollment sites as required– must have reliable transportation
  19. Current working experience in a Community Health Center setting
  20. Must be able to maintain a good attendance record
  21. Knowledge of Kern County health care system preferred

Responsible To: Healthcare Navigator and Outreach Supervisor

Classification:    Full Time Position, Non-Exempt
                      

 

Provider Recruitment & Employee Development Specialist

JOB DESCRIPTION

Location: Corporate – Administration Bakersfield

Job Summary:      Under the direct supervision of the Human Resources Director and in accordance with Omni Family Health (OFH) Policies and Procedures, this position is responsible for facilitating the Provider recruitment process during the pre/post interview hiring and on-boarding process. Acts as a liaison between the site, and the provider during the interview process and educating candidates on OFH services, processes, the organization and the community. Provide or coordinate staff training and development and organizes social functions and other employee benefits and recognition awards for the company as requested.

Job Duties/Responsibilities:

  1. Act as the primary liaison and provide consultation/education during the pre-interview process to answer questions, provide facility and community information, and facilitate contact between candidates and provider leaders. Provide consistent communication on the candidate, itinerary development, market conditions and recruitment plans. Identify and monitor issues to be proactive in determining a plan and provide the site feedback on problem solving tactics. Ensure the process is efficient and effective, and the interview is comprehensive.
  2. Identify the physician’s family needs, researche as needed, provide community tours and educate the family accordingly.
  3. Develop, coordinate, and schedule site visits, itineraries and interviews for candidates. In conjunction with operational and medical chiefs, ensure cultural and skill fit in the assessment of provider candidates.
  4. Accompany the candidate on the interview, provide feedback post-visit, obtain feedback from the executive team and the candidates to assess and evaluate the effectiveness of the visit.
  5. Work with medical chiefs to develop and maintain written practice descriptions to capture/summarize each provider practice opportunity, information on the current practicing providers, and on the community in which the practice is based. Brand and sell OFH as an organization as well as the services and programs provided across the system. Display the organization’s best of practice processes/services to ensure a comprehensive and consistent presentation of the organization to our candidates.
  6. Monitor credentialing, privileging and licensing with Chief Human Resources Officer and Credentialing Manager to ensure that the process moves effectively and timely after an offer is made/accepted. Monitor for potential gaps that slow down the process and facilitate solutions ensuring appropriate information is provided.
  7. Facilitate and coordinate the on-boarding process with leadership, the providers, and HR Provider recruitment team to ensure a successful transition. Assist HR, site and provider leadership in coordinating the site orientation process and elicit feedback on process. Follow the provider post hire to ensure a smooth transition, answer all questions, resolve issues, address family and provider needs, facilitate any additional communications, and solicit feedback on the practice as well as opportunities for improvement.
  8. Responsible for coordinating VISA documentation for immigration compliance and OFH updates.
  9. May participate in the development of provider requirement marketing and collateral materials.
  10. Responsible for sending out welcome packages and letters to new OFH Providers.
  11. Perform clerical functions such as creating letters and memos, create and maintain spreadsheets and distributes correspondence to staff and business partners.
  12. Provide or coordinate staff training and development with HR Director direction.
  13. Organize social functions for the company (i.e. Employee Appreciation ) as requested.
  14. Organize other employee benefits and recognition awards.
  15. Help to document activities prior to and during the events for internal and external communications.
  16. Assist with negotiations for location contracts and book event space, arrange food and beverage, order supplies, equipment and signage, and ensure appropriate décor to meet quality and Brand expectations.
  17. Conduct research, make site visits, and find resources to help executive staff make decisions about event possibilities.
  18. Serve as liaison with vendors on event-related matters.
  19. Promote and believe in Omni Family Health mission statement.
  20. Perform other related duties as directed by supervisor.
  21. Occasional Evenings and Weekends may be required.
  22. Travel required 0-25%

Additional Duties:

  1. HIPAA compliance – Responsible for maintaining abreast of and in compliance with all HIPAA regulations and requirements. Treat all member information confidential.
  2. Compliance – Ensure compliance with all local, state and federal regulations.
  3. QA/QI – Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
  4. IT – Required to learn and use the EHR/EOHR (Medical Practice Electronic System) and its components. As required by the job functions and highlighted in the Policies and Procedures. These components include NextGen, PMS, QSI and other electronic features, as they are developed and implemented, as applicable to work environment.
  5. All employees will participate in Patient Centered Health Home Model at Omni Family Health.

Qualifications: Education, Skills and Experience

  1. Bachelor’s degree in human resources or other related field is preferred (appropriate experience can be substituted for education). Four or more years experience in human resources, marketing, public relations or communications that include experience in developing relationships with providers. Experience working with providers or high-level professionals preferred.
  2. Three to five years (3-5) experience in Provider recruitment or related provider relations activities preferred.
  3. Knowledge of healthcare recruiting preferred.
  4. Knowledge and experience in creating effective relationships with providers.
  5. Skills in evaluating, addressing, and providing resolutions to complex issues and challenges.
  6. Manage sensitive and confidential material.
  7. Skills in recognizing potentially problematic issues, understanding the ramifications and problem solving for effective resolution.
  8. Knowledge of geographic area served to provide guidance to providers and their families on the community and surrounding areas.
  9. Advanced knowledge of state and federal employment laws impacting the recruitment function, human resources and the overall implications to the organization.
  10. Excellent interpersonal, verbal and written communication skills to effectively interact leadership, providers and various departments to provide consulting and guidance, identify needs and gaps, provide problem resolution, elicit feedback and coordinate processes.
  11. Ability to demonstrate excellent negotiation and effective organizational skills and priority-setting.
  12. Skills and experience leading and/or coordinating projects including timeline development, implementation and evaluation.
  13. Skills in serving as a resource and providing guidance to others.
  14. Proficient in the Microsoft Office or similar products. Knowledge of office procedures, word processing and computer software is required.
  15. Excellent customer service, phone and interpersonal skills.
  16. Ability to work independently in a fast-paced, multi-task environment with attention to detail and the ability to audit one’s own work. Ability to meet deadlines and possess time management skills with minimal supervision.

Responsible To:         Human Resources Director

Classification:            Full Time Position, Exempt

Credentialing Assistant

 JOB DESCRIPTION

Location:      Corporate – Bakersfield

Job Summary:    Under the direction of the Credentialing Supervisor and in accordance with Omni Family Health (OFH) Policies and Procedures, this position is a key part of the team responsible for the initial and ongoing credentialing process of all new and established medical and dental providers including obtaining privileges at all appropriate hospitals and health plans. Tracks all re-credentialing, prepares and submits required forms, gathers needed documentation and information. Maintains current knowledge of eligibility and enrollment requirements and communicates changes to Credentialing Supervisor and affected staff. This position may provide support to the overall human resources team in various duties and/or projects.

Job Duties/Responsibilities: 

  1. Supports the overall goals and objectives of OFH, by ensuring the existing and new providers are both privileged to see OFH patients and payer credentialed to the different plans and insurances taken by OFH.  This is done with the timely submission and updating credentialing applications and licenses to all necessary agencies for providers prior to their start date.  This position may be asked to submit application/documentation for hospital privileges to necessary agencies such that providers may see patients at OFH facilities.
  2. Responsible in ensuring OFH provider participation in programs meets with expected guidelines when processing applications as regulated under contract, federal and/or state law or any other agencies.
  3. Supports the team by assist with reviewing credentials of providers to ensure that all documentation has been obtained, reviewed and verified and meets with OFH’s policy and procedures for credentialing and general standards as set by JCAHO and National Association of Medical Staff Services (NAMSS).
  4. Supports the ease of communication and team support by consistently maintain credentialing files for Dental, Medical physicians, mid-level providers, and updating as necessary or required.
  5. May be required to attend management/staff meetings and committee meetings, take notes and prepare meeting minutes as per OFH policies or as directed.
  6. May be requested to assist the Credentialing Supervisor in scheduling and/or arranging for meetings and appointments affecting the work of the area.  Supports the easy facilitation of meetings by ensuring that files to be reviewed or presented are accurate and organized for easy review.
  7. Supports the work of the OFH by responding to information requests in a timely manner.  Additionally, this position may be directed by the Credentialing Supervisor and/or HR management personnel to handle requests for copies of credentialing records or other data requests from other departments and/or areas.
  8. Assists the OFH team by researching questions, making calls and answering requests for information appropriate to information and areas within the functions of credentialing.  Expected to respond to correspondence and distributes to information to appropriate individuals.
  9. Supports the work of the area and department by monitoring and conducting regular follow up on outstanding credentialing applications.  Assists the Credentialing Supervisor by communicating the status of each application assigned as well as assure proper completion and accurate of credentialing reports and/or logs.
  10. Responsible for supporting the Credentialing Supervisor by assisting with the preparation of corporate applications to various programs, such as Medicare, CHDP, VFC, EWC, Family Pact, CPSP, Medi-Cal, Kern Health, IMG, BFMC, etc.
  11. Within the purview of the work assigned, this position is responsible for requesting malpractice insurance policies, updating any internal tracking system.
  12. Responsible for management of provider credentials to ensure that current and active documents are on file.  Is responsible for communicating with providers regarding missing or soon to expire credentials and requesting documents.
  13. Expected to perform clerical functions such as creating letters and memos, create and maintain spreadsheets and distributes correspondence to staff and business partners.

Additional Duties:

  1. HIPAA compliance – Responsible for maintaining abreast of and in compliance with all regulations and requirements as defined under the Health Insurance Portability and Accountability Act (HIPAA). Is expected to treat all OFH team member’s information as sensitive and confidential.
  2. Compliance – Expected to ensure compliance with all local, state and federal regulations.
  3. All employees will participate in Patient Centered Health Home Model at Omni Family Health
  4. QA/QI – Required to participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
  5. Promotes Omni Family Health mission statement, ethics and values through communication, action, and behavior. Expected to demonstrate awareness of, and compliance with, organizational objectives of OFH in providing quality health care access services for all members of the community.
  6. Performs other work-related duties as assigned by supervisor; duties and responsibilities may be added, deleted, or changed at any time at the discretion of management, formally or informally either verbally or in writing.

Qualifications: Education, Skills and Experience

  • EDUCATION: Minimum high school diploma or equivalent; AA/AS degree or Credentialing Specialist (CPCS) certification preferred.
  • EXPERIENCE: Minimum of 2 years’ experience working within the credentialing area of a hospital/health center medical support department or two (2) years of experience as a biller in a healthcare setting (similar position may also be considered as substitute for credentialing experience depending on the level of experience).
  • Proficient with computers systems, networks and software applications (MS Word, Excel) as word processors and spreadsheets required.  Ability to learn and adapt to technology innovations newly introduced to the work environment.
  • Knowledge of office procedures and familiarity with using general office equipment (e.g., copiers, scanners, fax, etc.)
  • Be committed to providing superior customer attention and service at all times at every point of human contact. Ability to anticipate the needs of the customer and deliver on expectations consistently.
  • Ability to communicate effectively in conveying information and/or ideas across all modes of communication (e.g., email, letter writing, telephone conversations, etc.) to internal and external customers.
  • Ability to organize and approach work independently to meet deadlines and possess time management skills.
  • Ability to work quickly and accurately and balance work load against shifting priorities and do so while maintaining a positive outlook and approach.

Responsible To:         Credentialing Supervisor

Classification:            Full Time Position, Non-Exempt

Accountant I

JOB DESCRIPTION

LOCATION: Fiscal -Bakersfield

Job Summary:     Under the direction of the CONTROLLER, the person handling this position shall assist in the operation of the accounting functions of OFH.  Responsible for all banking activities, maintaining accurately and updating Fixed Assets List, inventory, and lease equipment schedules. Assist the CONTROLLER in preparing and documenting grant/contract invoices, rental invoices, financial reports and monthly journal entries in accordance with established policies and procedures, and Federal and State agencies requirements.

Job Duties:

  1. Responsible to make sure that an accurate complete inventory list, fixed asset list and database for each facility and each department are done on a quarterly basis
  2. Responsible for making sure that all storage is organized and any analysis and recommendations for the storage in each facility are done as necessary
  3. Maintain new asset list and all equipment movements within or between locations in accordance with established procedures.
  4. Prepares bid packages and other price checks for all vendors annually and as necessary to obtain the best possible pricing.
  5. Coordinate all accounting and cost accounting functions to assure proper coding and documenting in accordance with the budget and accounting system.
  6. Review purchasing requisitions and purchase orders in accordance with the corporate policies and procedures as well as budget.
  7. Responsible for reviewing all AP statements and assures that we pay all the AP’s on time.
  8. Responsible for completion of proper documentation for all equipment purchased and gathered prior to payment in accordance with financial protocols.
  9. Keeps accurate and updated files for all payables and disbursements as per policies and procedures established or as directed by the FMA.
  10. Review all documentation required and coding for cash disbursement in accordance with financial procedures.
  11. Post keys in all monthly journal entries as directed by FMA.
  12. Responsible for all reconciliation of bank BS accounts and VISA transactions and assists with assigning and changing VISA login password in LUCY GATEWAY SYSTEM.
  13. Assists in closing the financial book as required by the FMA on a monthly, quarterly and yearly basis.
  14. Assist the FMA in preparing all monthly rental invoices, monthly and quarterly contracts/grant invoices, and maintains accurate grant budget balances.
  15. Other related duties as required by FMA.

Additional Duties:

  1. HIPAA compliance – Responsible for maintaining abreast of and in compliance with all H.I.P.A.A. regulations and requirements. Treats all member information confidential.
  2. Compliance – Ensure compliance with all local, state and federal regulations.
  3. QA/QI – Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
  4. IT – Required to learn and use the EHR/EOHR (Medical Practice Electronic System) and its components. As required by the job functions and highlighted in the Policies and Procedures. These components include NextGen, Healthport, PMS, QSI and other electronic features, as they are developed and implemented, as applicable to work environment.
  5. All employees will participate in Patient Centered Health Home Model at Omni Family Health.

Qualifications, Education, and Experience:

  1. Graduate from 4 year College with major in Accounting or Business Administration with at least two years experience in similar accounting position.
  2. Must be a self starter, able to coordinate the accounting and cost accounting functions to produce operation and financial reports.
  3. Ability to use independent judgment, and maintain a professional and effective working relationship with all personnel, Bank, Outside Auditors, Local, State and Federal Agencies.
  4. Knowledge of keeping and reviewing financial or statistical records.
  5. Knowledge of the methods, practices and terminology used in financial and statistical record keeping.
  6. Knowledge of office practices, systems and procedures.
  7. Ability to operate office machines and computerized accounting system. Knowledge of advanced computers is a must.
  8. Promotes and believes in OFH mission.
  9. Ability to relate to the public regardless of ethnic, religious and economic status.

Responsible To:         Controller

Classification:            Full Time Position, Non-Exempt

 

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Billing Clerk I

JOB DESCRIPTION

LOCATION:

  •  Corporate Bakersfield

Job Summary: The person handling this position is responsible for correcting, completing, and processing claims of all payer codes. He or She is also required to generate reports from computer in accordance with established procedures.

Job Duties:

  1. Daily key punching into computer when needed to assure accuracy of billing for all services rendered in patients account.
  2. Ensure completion of documentation and coding on the Route Slip and EMR when needed on charges entered in patient’s accounts for a correct and complete billing claim.
  3. Monthly input of all ancillary services to include Health Education Services encounters into the computer to assure accuracy of services rendered.
  4. Daily review of all postings before claim submission.
  5. Daily closing and balancing of day posted.
  6. Enter cash receipts if needed and assure correct allocations, distribution in accordance with the established protocol.
  7. Perform monthly, closing, and balancing no later than the 10th of every month.
  8. Review monthly reports printed. Make arithmetic calculations and check various statistical and accounting tables and reports as required.
  9. Responsible for sending the electronic claims for Medi-Cal, Medicare, and EAPC on weekly basis.
  10. Responsible for sending claims to all private insurance, third party, workers’ comp., hospital billing, CHDP, CHDP-TP, KFHC, Family Planning Program on weekly or monthly basis as directed by the Billing Manager.
  11. Maintain billing file/records by batch in accordance with the established protocol.
  12. All other assignments as directed by the Billing Manager.

Job Requirements:

  1. Ability to work under pressure.
  2. Ability to handle multi-functions.
  3. Understanding of community based organizations.
  4. Ability to communicate with the medical/dental staff and Office Managers.
  5. Some knowledge of bookkeeping and office functions.
  6. Some knowledge of CPT and ICD9 codes.
  7. Ability to work proficiently and efficiently on a timely manner.
  8. Knowledge of all payer codes.
  9. Knowledge of all programs offered by OFH.
  10. Promotes and believes in OFH mission statement.
  11. Ability to relate to the public regardless of ethnic, religion and economic status.

Additional Functions and Responsibilities:

  1. HIPAA compliance – Responsible for maintaining abreast of and in compliance with all HIPAA regulations and requirements. Treats all member information confidential.
  2. Compliance – Ensure compliance with all local, state and federal regulations.
  3. QA/QI – Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
  4. IT – Required to learn and use the EHR/EOHR (Medical Practice Electronic System) and its components. As required by the job functions and highlighted in the Policies and Procedures. These components include NextGen, PMS, QSI and other electronic features, as they are developed and implemented, as applicable to work environment.
  5. All employees will participate in Patient Centered Health Home Model at Omni Family Health.

Qualifications, Education, and Experience:

  1. High school graduate/GED with one year of experience handling billing and accounts receivables in a similar setting or related field.
  2. Formal training from a vocational school in lieu of the above.
  3. Some training or background in ICD-A / CPT codes.
  4. Some ability to understand and practice bookkeeping and accounting terminology.
  5. Knowledge of medical/dental terminology and billing practices.
  6. Ability to operate computers and other office machines.
  7. Must be able to take responsibility and work under pressure.

Responsible To:         Billing Manager

Classification:            Full or Part Time Position, Non-exempt

 

Accounts Payable Clerk

JOB DESCRIPTION

LOCATION: Fiscal  – Bakersfield

Job Summary:     Handles accounts payables and the like in accordance with corporate policies and procedures established in each specific area of disbursements. Under the direction of Fiscal Management Associate, performs the above functions and any other duties or responsibilities which may be assigned.

Job Duties:    

  1. Keep accurate and updated files for all payables and disbursements as per policies and procedures established or as directed by the immediate supervisor.
  2. Prepares cash payment requisitions to reflect payments by fund source, department, sub-department, and location “branch”.
  3. Keys in all transactions related to the accounts payable journal and keep same up to date at all times as directed by the Accounting Manager and per established policies and procedures.
  4. Makes sure all invoices are received and paid on time. In addition, stamp “paid” on the invoices that have been paid.
  5. Prepares all documentation required for cash disbursement in accordance with financial procedures.
  6. Responsible for collecting packing slips and make comparison of items received.
  7. Other duties as directed by the immediate supervisor, Fiscal Management Associate.

Additional Duties:

  1.  HIPAA compliance – Responsible for maintaining abreast of and in compliance with all HIPAA regulations and requirements. Treats all member information confidential.
  2. Compliance – Ensure compliance with all local, state and federal regulations.
  3. QA/QI – Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
  4. IT – Required to learn and use the EHR/EOHR (Medical Practice Electronic System) and its components. As required by the job functions and highlighted in the Policies and Procedures. These components include NextGen, Healthport, PMS, QSI and other electronic features, as they are developed and implemented, as applicable to work environment.
  5. All employees will participate in Patient Centered Health Home Model at Omni Family Health.

Qualifications, Education, and Experience:

  1. Must have a high school diploma and a minimum of three years of specialized training in bookkeeping methods or other related field.
  2. Two years of college and training in bookkeeping or accounting work.
  3. Three to five years of experience in similar work.
  4. Knowledge of the methods, practices and terminology used in financial and statistical record keeping.
  5. Knowledge of office practices, systems, and procedures.
  6. Ability to operate office machines and computerized accounting system. Knowledge of advanced computers is a must.
  7. Promotes and believes in Omni Family Health mission statement.
  8. Ability to relate to the public regardless of ethnic, religious and economic status.

 Responsible To:        Fiscal Management Associate

Classification:            Full or Part Time Position, Non-exempt

 

 

Medical Assistant I

JOB DESCRIPTION

LOCATION:

  • Various Locations

Job Summary: The person in this position is part of the team concept in the Center’s health delivery system, which is devoted to the delivery of primary care in an ambulatory setting with emphases on prevention and health maintenance. Assist the RN, LVN, and the clinical staff in performing their duties and carrying on the necessary functions required in accordance with established policies and procedures.

Job Duties:

  1. Prepare patient for examination.
  2. Note brief history or the reason for visit in the patient’s chart.
  3. Take and record height, weight, and blood pressure, pulse rate, respiration, and temperature.
  4. Assist the clinical staff in completing examination and procedures as instructed.
  5. Take health history for all patients.
  6. Completely fill out lab slips and other forms, when necessary.
  7. Administer medications and injections per written provider orders.
  8. Follow universal precautions to protect self and patients.
  9. Assist the medical staff in patient education and family planning counseling. Stock exam rooms with supplies.
  10. Complete MA Performance Criteria training sheet.
  11. Perform CLIA Waived Testing
  12. Translate for the clinical staff when necessary.
  13. Under the direction of the nurse or provider in charge, takes responsibility of medical supplies and cleaning of the medical instruments and equipment.
  14. Provide HIV/Antibody counseling in accordance with established protocols and in compliance with State and Federal requirements.
  15. Obtain laboratory samples and complete paper work per written orders by the provider.
  16. Any other duties or responsibilities the clinical staff may assign from time to time and when the need arises.

Job Requirements:

  1. Ability to work under pressure.
  2. Ability and willingness to treat all patients with the utmost kindness and consideration in the most trying situations.
  3. Friendly personality with the desire to work with the public.
  4. Ability to handle multi-functions.
  5. Understanding of community based organizations.
  6. Promotes and believes in OFH mission statement.
  7. Ability to relate to the public regardless of ethnic, religious and economic status.
  8. Must be willing to work at any Omni Family Health, location, other that the assigned site and be agreeable to work weekends, if so needed.
  9. Must obtain a Valid California Drivers License at all times plus proof of insurance, to allow you to be placed in all Omni Family Health clinics if needed.
  10. Commitment to the concepts of preventive health care program and team approach to health care delivery.

Additional Duties:

  1. HIPAA compliance – Responsible for maintaining abreast of and in compliance with all HIPAA regulations and requirements. Treats all member information confidential.
  2. Compliance – Ensure compliance with all local, state and federal regulations.
  3. QA/QI – Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
  4. IT – Required to learn and use the Electronic Health Record and Practice Electronic System and its components. As required by the job functions and highlighted in the Policies and Procedures. These components include NextGen, PMS, QSI and other electronic features, as they are developed and implemented, as applicable to work environment.
  5. All employees will participate in Patient Centered Health Home Model at Omni Family Health.

Qualifications, Education, and Experience:

  1. Must have High school diploma or equivalent and have successfully completed and graduated from a medical assistant program.
  2. Must have a Venipuncture Certificate or equivalent
  3. Bilingual in English/Spanish may be required
  4. Prior experience as medical assistant is helpful

Responsible To:         District Nurse Administrator (DNA) and Health Center Nurse (HCN)

Classification:            Full or Part Time Position, Non-exempt

 

Front Office Clerk

TehaJOB DESCRIPTION

Location:

  • Delano

Job Summary:   This position is one of the most important functions in the health care delivery system and the first point where contact is made personally or by telephone. The person will receive the patient and direct them to the services needed. Making appointments and making preliminary assessment category of payment for patients are essential before a provider can see them.

Job Duties:

  1. Welcome patients as they contact the center personally or by telephone, and explain the services available, payment categories, and billing procedures.
  2. Schedule appointments; direct walk-in patients and emergencies as per established policies and procedures.
  3. Answer all incoming calls and route them to the appropriate staff.
  4. Register all patients per registration protocols and collection all documentation and billing information per billing protocol. Ensure proper documentation and data collection/ documentation.
  5. Assure that all services provided have been checked out properly for each patient.
  6. Review and verifies patient coverage of insurance or other agencies and computes the charges to be paid by the patient.
  7. Collect deposits or co-pays/deductibles prior to the patient being seen by the provider per established policies and procedures. Inform patient of their outstanding balance, collect said balance, and issue cash receipt when monies are collected.
  8. Balance cash register in accordance with the cash handling policy.
  9. Work closely with Medical, Dental and Nursing staff to assure smooth patient flow and cut down on waiting time.
  10. Work closely with the health promotion personnel and refer them to patients who did not keep their appointment for follow-up.
  11. Under supervision, work with various agencies such as “Kern County Welfare Department” in scheduling patients who needed assistance.
  12. Call and remind patient of his/her appointment.
  13. Follow up on “no show” patients on a daily basis.
  14. Communicate patient’s problem/complaint to his/her designee.
  15. Other related duty as the job requires.

Job Requirements:

  1. Ability to work under pressure.
  2. Ability and willingness to treat all patients with the utmost kindness and consideration in the most trying situations.
  3. Friendly personality with the desire to work with the public.
  4. Ability to handle multi-functions.
  5. Understanding of community based organizations.
  6. Knowledge of bookkeeping and office functions.
  7. Promotes and believes in OFH mission statement.
  8. Ability to relate to the public regardless of ethnic, religious and economic status.
  9. Must be willing to work at any Omni Family Health location, other that the assigned site and be agreeable to work weekends, if so needed
  10. Must obtain a Valid California Drivers License at all times plus proof of insurance, to allow you to be placed in all Omni Family Health clinics if needed.

Additional Duties:

  1. HIPAA compliance – responsible for maintaining abreast of and in compliance with all HIPAA regulations and requirements. Treats all member information confidential.
  2. Compliance – Ensure compliance with all local, state and federal regulations.
  3. QA/QI – Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
  4. IT – Required to learn and use the Electronic Health Record and Practice Electronic System) and its components. As required by the job functions and highlighted in the Policies and Procedures. These components include NextGen, PMS, QSI and other electronic features, as they are developed and implemented as applicable to the work environment.
  5. All employees will participate in Patient Centered Health Home Model at Omni Family Health.

Qualification, Education, and Experience:

  1. High school graduate/GED with one year of medical or dental experience in similar setting.
  2. Formal training from a vocational school in lieu of the above.
  3. Ability to relate to patients, through familiarity with medical terminology and triage procedure.
  4. Must believe in health care with dignity for all.
  5. Ability to speak read and write in English and Spanish is desirable.

Responsible To:          Health Center Manager, Operations Management Associate

Classification:            Full or Part Time Position, Non-exempt

 

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