Staff Positions

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Director of Communications

Location:

Bakersfield (Corporate Office)

Job Summary:              The Director of Communications must have excellent organizational abilities, be comfortable working in a deadline driven time sensitive work environment and capable of managing multiple projects with overlapping and/or conflicting deadlines. This position is responsible for planning, development and implementation of all of the organization’s marketing strategies, marketing communications, and public relations activities, both external and internal. This position will oversee the development and implementation of support materials and manage the print/production vendors, photographers and other third-party vendors. This includes developing timelines and oversight of the execution and production of all copy, photography, graphic design, website development, digital assets and public relations assets as needed by the organization. In addition to interfacing effectively with all department heads and creative partners, also direct the efforts of the marketing, communications and public relations staff.

 Job Duties:

  1. Manage the organization’s brand and reputation
  2. Oversee the production of all creative/editorial concepts that are used in all marketing communication mediums including print, video, event branding, online marketing, website, and social media
  3. Create and launch press releases and marketing campaigns
  4. Develop branding initiatives, internal communications and external media relations
  5. Develop creative timelines for all marketing communication needs, and timetable and track development of all creative projects
  6. Manage media relations and maximize media opportunities
  7. Works collaboratively with staff to edit and post online content, including blog posts, as requested. Supports blogging activities, posting activities such as Facebook, LinkedIn, Twitter, YouTube and other interactive social media tools and platforms
  8. Inform respective functional groups of project status at key points in the creative development and notify them of any revisions to project timelines if dates are in jeopardy
  9. Manage and monitor marketing budget and provide budgetary status to supervisor
  10. Monitor and maintain quality standards for all creative/marketing output
  11. Determine communications strategy and execute programs to deliver communications objectives throughout the organization
  12. Assist with informal and formal market research and analyze data and results, as needed
  13. Communicate with and manage the print/production vendors, photographers and other third-party vendors for marketing communications projects, programs, etc.
  14. Experience using digital camera and software, video equipment and audio recording equipment. As needed, takes photographs and shoots video footage. 
  15. Maintain branding standardization throughout organization
  16. Develop an annual marketing plan and budget adequate to continue to provide products and services necessary to develop internal and external marketing services
  17. Provide timely reports on Resource Development and Communications to the senior leadership team
  18. Plan and supervise the implementation of special events and smaller local market events

 Additional Duties:

  1. HIPAA compliance - Responsible for maintaining abreast of and in compliance with all HIPAA regulations and requirements. Treats all member information confidential.
  2. Compliance - Ensure compliance with all local, state and federal regulations.
  3. QA/QI - Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
  4. IT - Required to learn and use the Electronic Health Record and Practice Electronic System and its components. As required by the job functions and highlighted in the Policies and Procedures. These components include NextGen, PMS, QSI and other electronic features, as they are developed and implemented, as applicable to work environment.
  5. All employees will participate in Patient Centered Health Home Model at Omni Family Health.

 Experience, Qualifications and Education

Education:

Bachelor's degree in marketing, communications, or related discipline required. Advanced degree and/or post-graduate training in marketing or Communications preferred

Experience:

Five (5) years of communications experience, ideally in an “in-house” leadership role within a complex (number and variety of constituents) nonprofit entity, and covering areas such as website content, internal newsletters and employee communications, and external marketing and advertising.

Skills

  • The ability to take knowledge and transform it into exciting and useful messages, and disseminate it to the right audiences through the best distribution channels is critical.
  • Excellent written and verbal communication skills, with specific attention paid to writing, proofreading and editing marketing communications materials
  • Fluent in current graphic design practices, web production software and other applications, such as Adobe Photoshop, Adobe Illustrator, Flash and PowerPoint
  • Knowledge of WordPress and related blogging tools
  • Exceptional project management and organizational skills and the ability to manage multiple projects, prioritize, and meet tight deadlines in a fast-paced environment for projects with varying scopes
  • Proactive, solution-oriented, and articulate
  • Strong attention to detail and impeccable follow-through
  • Strong teamwork, communication, and interpersonal skills
  • Adaptable in the face of rapidly changing priorities
  • Must interact with project managers, designers, writers and business leaders comfortably and confidently
  • Possess general knowledge of printing, retouching, photography, and packaging processes
  • Have the ability to negotiate within a context of political sensitivity and competing interests
  • Maturity and sound judgment
  • Ability to make decisions and justify recommendations.
  • Organized, strategic approach to creating and managing marketing deliverables
  • Must have keen insights into market behavior, health care issues and the community served by the organization.
  • Experience contracting for and managing services provided by external consultants and experts
  • Strategic thinking: ability to set priorities, balance short-term and long-term objectives, and organize contacts to lay the basis for long-term relationship
  • Ability to work independently as well as collegiality.
  • Exceptional time-management, with the ability to manage and meet tight deadlines.

Case Manager - Immune Support Program

Job Title: Immune Support Program Case Manager

Job Summary: The Case Manager is responsible for assisting people with HIV/AIDS access for the continuum of HIV care services. In addition, the Case Manager will be responsible for providing direct services, and coordinating services for clients who are HIV+ and conducting a comprehensive uniform assessment in the following areas: health status, medical care and provider, activities of daily living and mental health status. Furthermore, the Case Manager will be responsible for maintaining comprehensive files for each client and developing a care plan based on client needs. Will represent Omni in the community, interacting and networking with community service agencies that provide services to HIV positive individuals and their families. Cultivates and maintains communication and networking with multi-ethnic organizations in the HIV/AIDS community. This position reports to the Immune Support Program Manager.

Job Duties:

  1. Functions as part of a team in the provision of patient care and performance of daily activities.
  2. Develop excellence in case management services, which will enrich and enhance the quality of life, dignity and respect of people infected and/or affected by HIV/AIDS.
  3. Conduct a comprehensive assessment and administer an acuity scale to determine the medical, psychosocial, and social service needs of HIV+ clients. Face to face and phone contact with clients completed at minimum of once every 30 days.
  4. Ensure clients are enrolled in medical care and receive appropriate referrals to needed services as established in case plan. Services include, but are not limited to: medication assistance, housing, mental health counseling, substance abuse counseling, legal services, etc.
  5. Advocate for clients and assist them in the procurement of benefits and services. Provide necessary information, referrals for established care plans and advocate for client needs.
  6. Responsible for entering all required client related data into Next Gen within two business days of completing the service.
  7. Timely professional maintenance of records and documentation, including progress notes, treatment plans and ongoing evaluation of client progress, consistent with agency expectations and ethical standards.
  8. Assists the Immune Support Program Manager in monitoring the quality assurance and evaluation process ensuring contract compliance and outcome and process objectives for clients and their families are met.
  9. Assists in the preparation of monthly narrative and statistical reports covering progress toward meeting outcome and process objectives established in the case management contract.
  10. Follow all confidentiality and HIPPA guidelines and protocols.
  11. Performs other duties as assigned or required.
  12. Provide AIDS Drug Assistance Program (ADAP) and Ryan White enrollment to own caseload and ensure all eligible clients complete the ADAP enrollment process.
  13. Increase relationships and communication with other Omni Family Health programs and locations. Represent Omni Family Health to other organizations and community groups. Network with other AIDS service providers.
  14. Provide Spanish language interpretation as required to assist clients in meeting case plan.
  15. Support and participate in activities and group events organized by Omni Outreach Department.
  16. Participate in all multi-disciplinary team meetings, staff meetings, and selective staff development trainings, as directed.
  17. Maintain a flexible schedule to allow for some weekend work as well as emergency coverage of shifts to meet the needs/demands of clients and related activities and events.
  18. Coordinate and post weekly schedules, advising Program Manager with any changes or time-off requests.

 

Additional Duties:

 

  1. HIPAA compliance - Responsible for maintaining abreast of and in compliance with all HIPAA regulations and requirements. Treats all member information confidential.
  2. Compliance - Ensure compliance with all local, state and federal regulations.
  3. QA/QI - Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
  4. IT - Required to learn and to use the Electronic Health Record and Practice Electronic System and its components. As required by the job functions and highlighted in the Policies and Procedures. These components include NextGen, PMS, QSI and other electronic features, as they are developed and implemented, as applicable to work environment.
  5. All employees will participate in Patient Centered Health Home Model at Omni Family Health.

Performance Requirements:

  1. Knowledge of organizational policies, regulations and procedures to administer patient care
  2. Knowledge of common safety hazards and precautions to establish a safe work environment
  3. Ability to identify problems, provide information and provide alternative solutions
  4. Skilled in preparing and maintaining records, writing reports and responding to correspondence
  5. Skilled in establishing and maintaining effective working relationships with patients, medical staff and the public
  6. Ability to work independently with minimum on/off site supervision
  7. Ability to maintain quality control standards
  8. Ability to react calmly and effectively in emergency situations
  9. Ability to interpret, adapt and apply appropriate written guidelines and work practices
  10. Ability to communicate clearly

Qualifications, Experience, and Education:

  • Education Required (Minimum level of education): Bachelor’s Degree in human services or related field or high school degree with 2 years experience working in non-profit social service or public health agency.
  • Certifications/Licenses Required: Current valid California driver’s license and access to insured vehicle required.
  • Experience with and sensitivity to LGBT-related cultural concerns. Knowledge of health and psychosocial issues concomitant to HIV disease. Previous HIV field experiences a plus.
  • Technical Knowledge and Skills Required to Perform the Job: Exercise tact, objectivity, sensitivity, strategy and judgment in dealing with a variety of people with a variety of co-occurring disorders.
  • Equipment: Computer literacy required, proficiency in MS Office (Word, Excel, Outlook and PowerPoint), projectors, various software including ARIES, and Microsoft office.
  • Working Conditions and Physical Requirements: Physical Activities standing, walking, sitting and lifting 25 lb. Working Traits: travel to other facilities. May work evenings and/or weekends.
  • Preference will be given to individuals with the ability to communicate in Spanish and English; written and verbal.
  • Knowledge and understanding of customs, beliefs, and needs of consumer group(s) served
  • Valid California driver's license, proof of insurance, and personal transportation

Reports to: Immune Support Project Manager. Department: Operations

Insurance Collector I

Position Summary:   Research and secure payment for managed care accounts within the billing department. Utilize billing, collecting, research, correspondence, and independent problem solving skills of account errors within Omni Family Health standards and timeframes. Reconcile complex, multi-payment accounts as necessary. 

 Job Duties:

  1. Perform the adjustments, refunds etc. common with billing knowledge to bring account to zero balance within established timeframes.
  1. Follow up on required daily accounts based on assigned practice and/or payer to reduce the A/R and maintain Omni Family Health Key performance indicators (KPI). 
  2. Submit appeal letters on unpaid and underpaid claims applications.
  3. Prioritize work to minimize interruptions and increase efficiency in collections process.
  4. Prepare and submit weekly & monthly AR summary of activity report for all assigned practices/payers to department manager with detailed action plans and/or unresolved issues.
  5. Establish and maintain an efficient filing system for all Omni Family Health employed provider group and payor contracts.
  6. Perform retrospective audits of new self-pay accounts to update demographic information.
  7. Participate in accounts receivable collection campaigns as needed to meet department goals.
  1. Notify the contracted billing company of payor written refund requests. Services accounts where Omni Family Health has a request for patient refund.  Prepares paperwork for the refund approvals.

Additional Duties

  1. HIPAA compliance – Responsible for enforcing compliance with all HIPAA regulations and requirements. Treats all member information confidential.
  2. Compliance – Ensure compliance with all local, state, and federal regulations.
  3. QA/QI – Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
  4. IT – Required to learn and use the Electronic Health Record and Practice Electronic System and its components as required by the job functions and highlighted in the Policies and Procedures.
  5. All employees will participate in Patient Centered Home Health Model at Omni Family Health.

 Qualifications, Education, and Experience

Education:

  1. High school diploma or GED

 Experience:

  1. Minimum of one year billing and accounts receivable experience in a physician practice environment

 Skills:

  1. Proficiency and accuracy with multiple office tools and software.
  2. Accurate data entry skills with the ability to input data into computer systems, compile statistics, and generate reports.
  3. Ability to work under pressure.
  4. Ability to demonstrate effective communication skills with providers and management staff.
  5. Ability to draft and implement collection letters.
  6. Proficient with excel and other Microsoft office products.
  7. Knowledge payor contracts.

Responsible to:           Collections Supervisor

Classification:             Full-time or Part-time, Non-exempt

Health Home Care Coordinator

                                                                        JOB DESCRIPTION

Location: 

  • Shafter

Job Summary: This position is responsible for assigned social work case management functions for Omni Family Health (OFH). The primary duty of the Health Home Care Coordinator is to identify and assist members that are displaying a complex variety of social and/or emotional needs and usage of services reflective of abuse, lack of compliance to medical or pharmaceutical instructions, or self-destructive habits. The care coordinator coordinates with these members and the member’s primary care provider in an effort to provide better medical management and to track and gauge the effectiveness of that effort.

The Health Home Care Coordinator will work closely with a multi-disciplinary team in the health home model, outpatient case management and primary care to develop and provide clinical services that are necessary to achieve an extended healthcare focus beyond the inpatient setting or traditional primary care of specialist office visits. The Health Home Care Coordinator will plan and implement medical social service delivery programs, promote coordination, continuity of care, and quality management in support of Health Home members/patients. This position serves as a liaison to all Health Home staff, providers, and members to provide services.

Job Duties:     

  1. Engage with members in the Health Home Project (HHP).
  2. Monitor treatment adherence.
  3. Provide health promotion and self-management training.
  4. Make frequent calls to the HHP members.
  5. Establishes and maintains interpersonal relationships with both internal and external staff and other agencies.
  6. Assists members and/or families/significant others, regarding discharge issues.
  7. Provides case management in conjunction with other case management staff and community providers in emergency and non-emergency situations.
  8. Documents interactions with members and providers as required and maintains records of referral interactions with behavioral health.
  9. Has the ability to independently assess the psychosocial functioning needs of patients and their family members and to formulate and implement a treatment plan, identifying the patient’s problems, strengths, weaknesses, coping skills and assistance needed, in collaboration with the patient, family and interdisciplinary treatment team.
  10. Other duties related to HHP as assigned.
  11. Home visits if indicated.

 Job Requirements:    

  1. Excellent written, verbal and interpersonal communication skills.
  2. Have strong leadership with ability to integrate multi-disciplinary teams.
  3. Ability to demonstrate knowledge and experience of complex systems of care.
  4. Ability to work under pressure.
  5. Ability and willingness to treat all patients with the utmost kindness and consideration in the most trying situations.
  6. Friendly personality with the desire to work with the public.
  7. Ability to handle multi-functions.
  8. Understanding of community based organizations.
  9. Promotes and believes in OFH mission statement.
  10. Ability to relate to the public regardless of ethnic, religious and economic status.
  11. Must be willing to work at any Omni Family Health, location, other that the assigned site and be agreeable to work weekends, if so needed.
  12. Must obtain a Valid California Drivers License at all times plus proof of insurance, to allow you to be placed in all Omni Family Health clinics if needed.
  13. Must have active Basic Life Support Certification from the American Heart Association.
  14. Commitment to the concepts of preventive health care program and team approach to health care delivery.

 Additional Duties:

  1. HIPPA compliance - Responsible for maintaining abreast of and in compliance with all HIPPA regulations and requirements. Treats all member information confidential.
  2. Compliance - Ensure compliance with all local, state and federal regulations.
  3. QA/QI - Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
  4. IT - Required to learn and use the Electronic Health Record and its components. As required by the job functions and highlighted in the Policies and Procedures. These components include NextGen, and other electronic features, as they are developed and implemented, as applicable to work environment.
  5. All employees will participate in Patient Centered Health Home Model at Omni Family Health.

 Qualifications, Education, and Experience:

  1. Must be a graduate of an accredited school of nursing, with a current California LVN license or a Certified Medical Assistant.
  2. Two years in care coordination service delivery.
  3. Previous patient centered medical home and NCQA knowledge a plus.
  4. Bilingual in English/Spanish preferred

 

Responsible To:          Health Home Project Manager

Classification:             Full or Part Time Position, Non-exempt

 

 

 

 

 

 

 

 

Accounting Coordinator

JOB DESCRIPTION

 

Title:                           Accounting Coordinator

 

Job Summary:           Under the supervision and direction of the Financial Controller, works closely with the Finance Department to accomplish the goals and directives of the organization. Handles special projects with a high level of confidentiality, detail and professionalism. Will follow up on all outstanding matters, and performs other related work.

Job Duties:

  1. Assist Finance Department Leadership in planning and coordinating daily calendar; Schedule meetings and appointments and make travel and other logistical arrangements as directed.
  2. Work closely and effectively with Finance Department to ensure Team Members are well informed of upcoming commitments and responsibilities, following up appropriately.
  3. Assist and work closely with all corporate branches, divisions and/or departments in accordance with OFH's policies and procedures and as directed by the Controller.
  4. Provide a bridge for smooth and productive communication between the Finance Department and internal departments, demonstrating leadership to maintain credibility, trust and support with executive management and staff.
  5. Type and proofread a wide variety of reports, letters, memoranda and correspondence and independently composes correspondence and reports related to an assigned area of responsibility.
  6. Assist with project development; prioritize simultaneous or conflicting needs; handle matters expeditiously, proactively and follow-through on projects to successful completion, often with deadline pressures.
  7. Create and maintain reports and presentations as directed.
  8. Maintain accurate files and records for easy follow up.
  9. Other duties and/or responsibilities as the Controller may assign from time to time.

 

Job Requirements:

  1. Ability to work under pressure and handle multi-functions in proficient and efficient manner.
  2. Must possess exceptional communication skills, knowledge of community needs, and willing to participate in some community activities when required.
  3. Must be familiar with the health care delivery system practices through education, training or experience. Must understand patient demands and hold effective communication skills with the public.
  4. Must update him/herself with funding sources requirements, data collection, and have the ability to explain the services under different programs to the patients/ public/ agencies and the ability to train others on the same.
  5. Able to function independently and create his/her own initiative to progress and succeed.
  6. Must be alert and respect confidentiality of information of all types "General personnel, and/or patient related information."
  7. Promotes and believes in OFH mission statement.
  8. Ability to relate to the public regardless of race, ethnicity, religion, age, sex, disability or economic status.

 

Additional Duties and Responsibilities

  1. HIPAA compliance - Responsible for maintaining abreast of and in compliance with all HIPAA regulations and requirements. Treat all member information confidential.
  2. Compliance - Ensure compliance with all local, state and federal regulations.
  3. Quality Assurance/Quality Improvement- Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
  4. IT - Required learning and using the Electronic Health Record and Electronic Practice Management System (EHR/EPM) and its components. As required by the job functions and highlighted in the Policies and Procedures. These components include NextGen, Schedule Anywhere and other electronic features, as they are developed and implemented, as applicable to work environment. Also will need to work closely with IT in the development of dashboards and reports to support medical and nursing functions in the day-to-day operations and strategizing.
  5. All employees will participate in Patient Centered Health Home Model at Omni Family Health.
  6. Follow all safety rules while on the job. Report accidents promptly and correct minor safety hazards

Qualifications, Education, and Experience:

  1. Bachelor’s Degree required; Experience will be considered in lieu of degree on a case by case basis.
  2. Minimum of 3-5 year's administrative experience.
  3. Project Management training preferred.
  4. Superior communication (both oral and written), multi-tasking and organizational skills required.
  5. Excellent skills in Microsoft Word, Outlook, Excel and PowerPoint required.
  6. Demonstrated proactive approaches to problem-solving, with strong decision making capability.
  7. Emotional maturity.
  8. Highly resourceful team player, with the ability to also be extremely effective independently.
  9. Proven ability to handle confidential information with discretion.
  10. Forward thinker, who actively seeks opportunities and proposes solutions.
  11. Must be able to type 55 WPM.
  12. Must be proficient in MS Office suite, Email, Internet

 

Responsible to:    Financial Controller

Classification:      Full Time Position, Non-Exempt

QR Auditor - Clinical

JOB DESCRIPTION

Location: Corporate Bakersfield Job Summary:

The Quality Review (QR) Auditor (Clinical) performs initial and ongoing quality audits and education to Omni Family Health (OFH) providers and coders to ensure that billing codes are appropriate lessening the need for rework.  This position also provides education to the medical and coding staff in collaboration with the clinical documentation requirements, specific to coding queries and documentation issues.  Audit and educate medical and coding staff on issues related to the government mandated guidelines and the outpatient prospective payment system (OPPS).  Provide educational assistance via monthly/quarterly reports on correct coding to physicians and non physician providers.

 

Job Duties:

The following are essential job accountabilities:

 

  1. Work with Supervisor to provide summary reports to the CMO.
  2. Ensure quality of department work product by assisting in department(s) review and coding all physician and non-physician provider (NPP) services for appropriate and accurate billing, following Medicare guidelines; and maintaining compliance with federal rules and regulations.
  3. Ensures provider and staff compliance with expected accurate documentation standards by conducting baseline audits for new coders and providers and provide results and conduct follow up visit within 72 hours of audit completion to ensure appropriate and accurate CMS guidelines and Federal regulations are being followed. Responsible for development of action plan to be completed within initial 90 days of employment with OFH when issues are identified.
  4. Expected to provide face-to-face reviews and trainings to OFH staff (including providers and mid-levels) at OFH health center locations.
  5. Regularly monitor coding workflow, productivity and coding quality to respond to increased variances and coding optimization opportunities.
  6. Ensures that work quality for coders and provider by conducting monthly & quarterly audits as identified by baseline results of 85% or below.
  7. Responsible to schedule timeframe for corrections based on audit findings and has the authority to request corporate compliance with documentation expectations.
  8. Assist billing office in auditing and coding of employed physicians and mid-level providers within OFH.
  9. Supports compliance by assisting in the education of accurate and timely documentation practices and of coding medical services in compliance with CMS guidelines and Federal Rules & Regulations.
  10. Works with OFH billing office leadership to monitor denials specific to coding deficiencies, develop and implement innovative methods to decrease denials that directly impact reimbursement for services rendered.
  11. Assist in researching coding and billing issues, and analysis of data for reports.
  12. Various other work-related duties as assigned by supervisor. These duties and responsibilities may be added, deleted, or changed at any time at the discretion of management, formally or informally either verbally or in writing.

 

Additional Duties

  1. HIPAA compliance – Responsible for enforcing compliance with all HIPAA regulations and requirements. Treats all member information confidential.
  2. Compliance – Ensure compliance with all local, state, and federal regulations.
  3. QA/QI – Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
  4. IT – Required to learn and use the Electronic Health Record and Practice Electronic System and its components as required by the job functions and highlighted in the Policies and Procedures.
  5. All employees will participate in Patient Centered Home Health Model at Omni Family Health.

 

Job Requirements

  1. Ability to work under pressure.
  2. Ability to demonstrate effective communication skills with providers and management staff.
  3. Ability to develop teaching and auditing tools to provide educational programs for physicians and billing staff.
  4. Proficient with excel and other Microsoft office products.
  5. Knowledge of 3M encoder and/or encoder pro software.
  6. Maintain annual coding certification requirements.
  7. Must have a working knowledge of coding rules, and third party payer requirements.
  8. Must have reliable transportation.

 

Qualifications, Education, and Experience

Education:

  • High school diploma or GED

 

Experience:
  •    Minimum of two years billing and accounts receivable experience in a physician practice environment.
  • Minimum of three years physician coding experience in a multi-specialty environment.

Certification:

  • CPC, CPCH, and/or CCS-P certification required

 

Responsible to:           Director of Billing

Classification              Full-time, Non-exempt

Call Center Associate

JOB DESCRIPTION

Locations: 

  • Fresno Area
  • Shafter

 

Job Summary:

    1.           This position is as important as any other function in the healthcare delivery system.  Receiving calls from patients and help them with their appointment needs. Calling patients to make appointments and promote Omni Family Health services by consulting, gathering information, and evaluating patient needs over the phone.  Support mission, goal achievement, organizational quality, and the patient-centered medical home philosophy we operate by incorporate core organizational values of quality, respect, integrity, partnership, and compassion in all activities and decisions.

Job Duties:

        1. Greets patients as they contact the center, provide quality & excellent customer service to every call.
        2. Schedule appointments, remind patients of their appointment, and update patient demographics, per established policies and procedures.
        3. Promptly Answer all incoming calls and route them to the appropriate staff as needed.
        4. Register all patients per registration protocols over the phone.
        5. Call patients for follow up per policies and procedures.
        6. Call and schedule new patients on their first visit based on the member list and procedure established.
        7. Calling patients to make appointments for services offered.
        8. Promote OFH services by consulting, gathering information, and evaluating patient needs.
        9. Work closely with other departments on appointment scheduling and services offered to ensure smooth patient flow and ct down waiting time.
        10. Respond to patients’ inquiries, requests, dispute over the phone, and route it to the appropriate department or staff.
        11. Explain the services available, payment categories and billing procedures.
        12. Attend all mandatory programs training such as Medi-Cal, CHDP, BCCP, FPACT, and so on as required.
        13. Perform & Assign Tasks within the Electronic Health Record system.
        14. Initiate Medication Refill Requests
        15. Perform all other tasks related to Call Center Department areas of responsibilities.
        16. Follow Call Center Associate Policies and Procedures

Job Requirements:

        1. Ability to work under pressure, provide verbal communication, and proper telephone etiquette.
        2. Ability and willingness to treat all patients with the utmost kindness and consideration in the most trying situations.
        3. Friendly personality with the desire to work with the public.
        4. Ability to handle multi-functions.
        5. Understanding of community based organizations.
        6. Communicate patients’ problems to the appropriate staff.
        7. Knowledge of bookkeeping and office functions.
        8. Promotes and believes in OFH’s mission statement.
        9. Ability to relate to the public regardless of ethnic, religious and economic status.

Additional Duties:

        1. HIPAA compliance – responsible for maintaining abreast of and in compliance with all H.I.P.A.A. regulations and requirements. Treats all member information confidential.
        2. Compliance – Ensure compliance with all local, state and federal regulations.
        3. QA/QI – Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
        4. IT – Required to learn and use the EHR/EOHR (Medical Practice Electronic System) and its components. As required by the job functions and highlighted in the Policies and Procedures.
        5. All employees will participate in Patient Centered Health Home Model at Omni Family Health.

 Qualification, Education, and Experience: EDUCATION:

        • High school graduate or GED required.

EXPERIENCE:

        • A minimum of one-year experience in the medical field answering phones, setting appointments and handling patients’ questions and/or complaints is desirable.

CERTIFICATION/LICENSE:

        • Medical Assistant certificate desirable.

SKILLS:

        1. Ability to relate to patients through familiarity with medical terminology and triage procedure.
        2. Must believe in health care with dignity for all.
        3. Demonstrated ability to build and maintain good customer rapport.
        4. Ability to speak, read and write in Spanish is desirable.
        5. Electronic Health Record knowledge is desirable.

  Responsible To:  

      1. Call Center Supervisor/Business Management Associate

Classification:

      Full or Part Time Positions, Non-exempt

Human Resources Generalist

 

Location: Corporate (Bakersfield) 

Job Summary: Under the direction of the Director of Human Resources (DHR) this position is responsible to  assist in performing personnel functions to include but not limited to: benefits administration, employee relations,  performance management, onboarding, policy implementation, recruitment/employment, affirmative action and employment law compliance,  workers compensation, time study/management, compensation review, staff development, process development and review and other related  Human Resources duties or tasks as directed by the DHR.

Job Duties: Employee/Workforce Relations:

  1. Administers various human resource plans and procedures for all OFH personnel;
  2. Works with the DHR in the development and implementation of personnel policies and procedures.
  3. Assists in preparation and maintenance of employee handbook and HR policies and procedures manual.
  4. Works closely with DHR and Chief Human Resources Officer (CHRO) in developing department goals, objectives and system design.
  5. Works with CHRO and DHR in administering OFH’s compensation program; monitors the performance evaluation program and revises as necessary.
  6. Supports the salary administration of OFH’s compensation program by doing individual position salary analysis.
  7. Support OFH personnel by performing benefits administration. Benefit administration will include working with broker on claims resolution; change reporting, approving invoices for payment, monitoring, tracking utilization, and communicating benefit information to employees.
  8. Ensures OFH compliance by assisting, developing and maintain OFH’s diversity and affirmative action program. May work to complete and file Equal Employment Opportunity Commission’s EEO-1 report annually. Expected to assist in the maintenance of other records, reports and logs to conform to EEO regulations.
  9. Supports the team by participating in OFH’s recruitment effort for all exempt and non-exempt personnel, students and temporary employees. Works with leadership in the development of relationships with outside entities and schools to ensure that OFH receives the best candidates for possible employment.
  10. Supports and participates in the on-boarding process by conducting new-employee orientations and training (when applicable).
  11. Works to support staff member development by assisting in OFH’s career-pathing program. May provide career recommendations to health center personnel.
  12. Supports the recruitment process by writing and placing open position advertisements.
  13. Works with staff to handle employee relations counseling, outplacement counseling and exit interviewing.
  14. Facilitates and leads process meetings (e.g., job analysis and special projects).
  15. Participates in departmental meetings and attends other meetings as representative of the Human Resources Department.
  16. May assist Administration with maintaining OFH’s individual organizational charts.
  17. Assists the Information Technology department by providing area with up-to-date employee directory information.
  18. Assists in data collection, development, and evaluation of HR performance reports. Assists management in developing decisions based on results of department performance in relation to established goals.
  19. Is expected to recommend new approaches, policies and procedures to effect continual improvements in efficiency of the department and services performed. May be tasked with the responsibility for the development and implementation.
  20. Maintains human resource information system records and compiles reports from the database. Maintains compliance with federal and state regulations concerning employment.
  21. Responsible for proper administration and participation in OFH’s recruitment process.  Process includes the following components listed below.  It should be noted that much like most HR process, the Generalist will plan, listen, problem-solve and approach each recruitment with a positive focused perspective.  Recruitment process will include but not be limited to the following:
    1. Discussions with the hiring manager on position need and setting expectations for recruitment tasks, candidate expectations, and timeframes;
    2. Posting development and placement;
    3. Coordinating interview arrangements;
    4. Preparation for interview;
    5. Development of behavior-based interview tool with hiring manager;
    6. Coordination of panel interviewers;
    7. Coordination and possible preparation of interview room/area;
    8. Communication with reception about candidate arrival;
    9. Communication expectations with panel on candidate arrival.
    10. Possible participation in interviewing.  This may include assessment and training of hiring manager to proper interviewing and etiquette.
    11. Responsible for development of offer to selected candidate.
    12. Responsible to making offer and communication response to hiring manager.  Responsible for onboarding or re-opening recruitment should acceptable candidate not be found.
    13. Ensure and assist in timely communication to candidates not selected.  May draft any submission of acceptance or rejection letters.
    14. Responsible for ensuring the timely documented follow up with applicants.
    15. Responsible for OFH onboarding process.  This includes but is not limited to:
      1. Scheduling and coordination of new hire physical screening.
      2. Performs new hire reference verification.
      3. Requests new hire background screening.
      4. Collects information and makes final recommendation on new hire’s fitness for hire.
      5. Schedules start date with supervisor and new hire.
  22. Responsible for updating and completing of new hire information in HRIS system.
  23. Responsible for documenting employee changes using Employee Information Form (EIF), collecting appropriate approvals and submission to Finance Department.
  24. Works with HR personnel with filing system as well as employee database for personnel records in accordance with policies and procedures.
  25. May be responsible for organizing other employee benefits programs and recognition awards.
  26. May be required to assist in credentialing tasks and provider recruitment processes as part of overall HR department support.
  27. Expected to work with CHRO and DHR on salary administration plan and salary survey process.
  28. Expected to perform analytical duties in relation of survey information, HR department metrics, and overall performance analysis.
  29. Expected to keep the rest of the TAG and HR area of changes (internal, regulatory, employment law) through memorandum, reports, email, or within departmental meeting structure.

General Office Functions:

  1. May perform clerical functions, type letters and memos, posts and distributes correspondence.
  2. Performs other work related duties as directed by the CHRO and/or DHR.  These additional duties may be written or verbal.

Benefits Functions:

  1.  Establish and maintain all needed documents for insurance programs (medical, dental, vision, life, etc…) in accordance with OFH Fringe Benefit, policies and procedures established in this area.
  2. Ensures that personnel paperwork is provided to brokers for enrollment and that copies are made for inclusion into personnel files/HRIS.
  3. May provide information to brokers to assist in quote process for insurance carriers. May provide support and or analysis on cost and utilization invoices from carriers.
  4. Will provide staff members with information on benefit information and will work to address issues and concerns.
  5. Provide follow up on all pending applications to ensure enrollment process are completed in a timely and efficient manner.
  6. Supports OFH Benefit program by having a solid understanding of insurance, self-funding, retirement plans.
  7. Responsible for employee leaves.  Ensures that OFH meets expected legal and internal policy requirements.
  8. Tracks and communicates leaves with management.  Provides information and reporting support.
  9. Responsible for ensuring that OFH staff understand their rights to leaves.  Develops correspondence and support materials for staff.
  10. May work with other HR department staff to communicate staffing issues/requests as associated with personnel on leave.
  11. Responsible to the timely tracking and monitoring of personnel on leave.  Communicates changes to appropriate personnel as they occur.  Supports the organization by identifying early on potential issues/concerns and developing recommendations to address.
  12. Responsible for working with workers compensation insurance reporting employee illnesses and injuries in the expected minimum timeframe.
  13. Responsible to communicating general information on illness/injury issues to the employee.  Expected to keep the employee and supervisor apprised of progress throughout the process.

Additional Duties:

  • HIPAA compliance - Responsible for maintaining abreast of and in compliance with all HIPAA regulations and requirements. Treats all member information confidential.
  • Compliance - Ensure compliance with all local, state and federal regulations.
  • QA/QI - Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
  • IT - Required learning and using the EHR/EOHR (Medical Practice Electronic System) and its components. As required by the job functions and highlighted in the Policies and Procedures. These components include NextGen, Healthport,  PMS, QSI and other electronic features, as they are developed and implemented, as applicable to work environment.
  • All employees will participate in Patient Centered Health Home Model at Omni Family Health.

  Qualifications, Education, and Experience:

  •  EDUCATION: A Minimum of high school diploma with special training in HR from accredited HR program with certificate of completion or BA/BS degree in business or similar field preferred.
  • EXPERIENCE: A minimum of three-year’ experience in human resources department functioning as an HR assistant at minimum.  Ideal candidate will have worked in Generalist capacity for a minimum of two (2) multiple years.
  • CERTIFICATION: PHR or SHRM – CP certification preferred, but not required.
  • Ability to type accurately as a speed of at least 45 WPM.
  • Knowledge of employment labor law, federal and state requirement, and a good understanding of company and departmental policies and procedures.
  • Possesses effective communication skills to be able to develop correspondence with little to no assistance.
  • Ability to manage complex issues and tasks easily.
  • Ability to continuously learn and adapt to employment situations.
  • Familiar with OSHA safety requirements for office environment.
  • Knowledge of both HIPAA and confidentiality/security requirements in the office setting.
  • Self-starter and self-motivated.  Ability to keep composure under pressure. Understands personal internal locus of control.
  • Experience in meeting facilitation, curriculum building, staff development, and career counseling.
  • Project management understanding and experience.
  • Ability to perform analysis, develop PowerPoint presentations, create memorandum, reports, and perform graphic design functions.
  • Bilingual (English/Spanish) a plus.

Responsible To:  Chief Human Resources Officer (CHRO) and Director of Human Resources(DHR)

Classification:   Full Position, Non-Exempt    

Dental Office Manager

  Locations:   

  • Fresno
    • Territory: Reedley, Fresno, Visalia 
  • Bakersfield (2 openings)  
    • Territory: Shafter,Delano, Buttonwillow, Wasco
    • Territory: Oildale , California Ave, Tehachapi, Ridgecrest, 

Job Summary: 

Under the general direction of the Dental Health Services Administrator, in accordance with established protocols, the person in this position shall be responsible for supervising and training front office and back office staff according to their job duties. In addition, and as recommended by the Dental Health Services Administrator, may perform other related work to include, but not limited to, dental FOC duties, clinical DA duties, making appointments, answering the phone, ordering supplies and doing the dental billing.

Job Duties:                             

  1. Front Office Supervision:
  • Responsible for the training of the Front office staff and orientation of the new hires           including training for EDR/Dentrix/QS1 and other job related procedures.
  • Responsible for conducting performance evaluations on all of the dental front office staff.
  • Observe front office efficiency:
    1. Make sure the patients are processed within reasonable time.
    2. Review and make certain that registration is completed properly and in accordance to established protocols.
    3. Review and make certain that cash register is balanced – receipts are issued properly for each day.
    4. Review all route slips throughout the day and make certain they are completely accurate in their entirety, including all necessary attached documents.
    5. Make sure that route slips are turned into billing department within 24 hours of date of service.
    6. Answer some of the dental front office call – as needed
    7. Observe dental records:
      1. Make sure the charts are filed properly.
      2. Review pending items.
      3. Review to make sure that all subpoenas are answered within allowed time.
      4. Communicate any chart issues with the dental providers 
        1. Observe phone etiquette and voice mails:
  • Make sure the calls are answered within 4 rings
  • Make sure that voice mails are checked at least every other hour.          
  • Back office supervision:
  • Responsible for the training of dental assistants and the orientation of new hires at the back.
  • Responsible for conducting performance evaluations on all of the dental assistants.
  • Observe back office efficiency:
  1. Greets patients in waiting area and escorts patients to the operatory.
  2. Assist the dentist in the administration of treatment at the chair side as required or directed by the dentist.
  3. Promote an atmosphere supportive of good dental and general health by demonstrating good oral hygiene, question patients to ascertain home care status, instruct patients in techniques of flossing and brushing in accordance with protocol.
  4. Maintain a sterile and neat working environment according to current infection control procedures.
  5. Review the health history, make chart entries under the direction of the operator and assure completion of forms and signatures.
  6. Assume the responsibility associated with any expanded duties that may be delegated by the dentist.
  7. Familiarize the patient with the aspects of their dental visit and provide support and compassion to that patient when it is needed.
  8. Stock operatories and maintain clinical supply inventory. Review daily schedule to set up appropriate trays and instruments.
  9. Serve as supply liaison, communicate with purchasing department and vendors to assure prompt receipt of all orders.
  10. May perform dental assistant job description according to the table of permitted duties.
  11. Observe staff customer service, handle patient complaints, address and resolve employee problems, as well as patients.
  12. Oversee all logs initiated within the Dental Department and delegate assistants to     maintain various logs at each site.
  13. Assist in overseeing the sterilization, infection control practices, and OSHA compliance within the dental department.
  14. Make sure that QI reports are done on a monthly basis and all CCPs are resolved as established by QI protocol.
  15. Assess and create goal for improvement for the site operation.
  16. Review and report building physical condition and equipment condition periodically and as needed, and provide any suggestions or proposal accordingly.
  17. Cash box reconciliation and other related duties.
  18. Serve as liaison for all community events within Omni service area as well as areas of the Dental Department. Coordinates with the health education department and assign dental assistants to attend these events.
  19. Collaborate the annual dental inventory with the Fiscal Department.
  20. Aware of Safety and OSHA practices, participate in Infection control committee.
  21. Review and make certain that referrals are completed in a timely manner, and logged according to established protocols, policies and procedures.
  22. Any other duties or responsibilities the chief dental officer or the dental district administrator may assign when the need arises.
  23. Promote and believe in community clinics health mission.
  24. Ability to relate to the public regardless of ethnic, religion and economic status.

Administrative Duties:

  1. Assist the district administrator and CDO with various administrative duties including preparing the monthly schedules, EZ Labor and related forms/requests, etc.
  2. Attend internal and external meetings on behalf of the dental department as assigned by the Chief Dental Officer.
  3. Responsible for supervision and training of dental staff as needed and orientation for new hires.
  4. Work closely with the Quality control team, Review QI reports and perform Registration Audits and QI check, and forward QI results to the Chief Dental Officer.
  5. Work closely with Human Resources department and all other departments as deemed necessary per the Chief Dental Officer.
  6. Communicate site operation and submit monthly report to the district administrator.
  7. Communicate/follow up on all route slips corrections/completions with Billing.
  8. Handle patients’ complaints and employee conflicts in timely and efficient manner.
  9. Revise dental supply orders monthly for all sites and communicate with purchasing department as needed.

Job Requirement:

  1. Demonstrate knowledge of dental health education subjects.
  2. Ability to complete forms in an orderly and accurate fashion, computer literate, familiar with Microsoft Word, Excel, Power point, etc.
  3. Able to use sound judgment. Possess a calm disposition and the ability to work easily with people.
  4. Ability to work with clinical staff and handle pressure from more than one provider.
  5. Ability to relate to the public in all areas (racial, ethnic, and economic).
  6. Willing to work evenings and/or weekends; willing to travel to various Dental sites to train and mentor staff as recommended by the Chief Dental Officer.
  7. Willingness to participate in community events such as health fairs, etc.
  8. Have the ability to communicate fluently in both English and Spanish.

 Additional Duties:

  1. HIPAA compliance - Responsible for maintaining abreast of and in compliance with all H.I.P.A.A. regulations and requirements. Treats all member information confidential.
  2. Compliance - Ensure compliance with all local, state and federal regulations.
  3. QA/QI - Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
  4. IT - Required to learn and use the Electronic Health Record and Practice Electronic System and its components. As required by the job functions and highlighted in the Policies and Procedures. These components include NextGen, PMS, QSI and other electronic features, as they are developed and implemented, as applicable to work environment.
  5. All employees will participate in Patient Centered Health Home Model at Omni Family Health.

 Qualifications, Education, and Experience:

Education:

  1. High school graduate (or GED)

Experience:

  1. Three years’ experience as a dental assistant and/or dental FOC.
  2. At least one (1) year management experience at a dental office setting; Must have leadership abilities and demonstrate management skills.

License/Certification:

  1. Certification as a Dental Assistant (RDA preferred).

Skills:

  1. Familiar with dental insurance codes, processing claims, dental software (Dentrix, NextGen or similar software), and other dental front office work.
  2. Proof of completing radiation safety course.
  3. Certificate for coronal polishing.

Pharmacy Technician

 Location:

  • Panama (multiple full-time positions)
  • Shafter

Job Summary:           The Pharmacy Technician position is responsible for supporting and assisting the operation of the pharmacy department. This position is expected to perform additional job related responsibilities and duties throughout the facility as assigned and/or as necessary and will assist the pharmacist in inventory control of pharmacy stock, do routine clerical duties, (i.e. type memos etc.) bookkeeping duties as required, and other duties relating to the pharmacy.

Job Duties:

An individual must be able to perform successfully the essential function of this position with or without reasonable accommodation.

  1. Ensures that patient data and information is accurate when entering prescription data into pharmacy software by reading the prescription; translating prescription information into corresponding system codes; transcribing appropriate prescription data; and creating or modifying patient records
  2. Supports work of the area by filling prescriptions by retrieving prescription orders; counting, pouring, measuring or weighing medication tablets, liquids and creams; mixing or reconstituting medications as needed , selecting, filling and labeling prescriptions containers; and operating scanning equipment, and/or operating dispensing systems to ensure prescription accuracy.
  3. Ensures effective customer service by monitoring and resolving problems in the prescription fulfillment process by processing information for third party insurance claims; rescanning illegible images; alerting patients to inventory that is out of stock, partial fills, and the need for providers’ authorizations on refills; and identifying situations requiring pharmacist’s actions and resolution.
  4. Supports the work of the area by processing customer purchases by operating cash registers and related hardware; approving monetary transactions; and using appropriate procedures for different payment types and items sold
  5. Supports customer services by communicating and engaging with patients throughout the day in point of sale and in questions related to billing of insurance
  6. Supports quality and customer services by assist the pharmacist in translating the consultation mandated by board of pharmacy by being able to communicate with majority of patients in the health center in their language.
  7. Promotes Pharmacy services through interceptions made with patients waiting in the Clinic, and through communications with Providers, Medical Assistants and Front office clerks to ensure our patients are taking advantages of our full pharmacy services.
  8. Supports the reputation of the department and organization by promoting and maintaining the Pharmacy’s professional reputation and provides patients with pharmacy products and services in accordance with local, state, federal laws, 340B medications program requirements, HRSA and OPA regulations by assisting the pharmacist in the prescription fulfillment process
  9. Ensures quality by maintaining the pharmacy and its merchandise; stocking and rotating merchandise and supplies from our Vendors, handling claims and returns; answering the pharmacy telephone; processing third party insurance claims; filling prior authorization forms and e-TARs; completing, maintaining and securing paperwork, forms and other documentation.
  10. Ensures quality when checks out prescriptions from the pharmacy to the customer at pick-up area by verifying patient information according to organization policies and procedures. Marks appropriate prescriptions for pick-up; retrieving prescription bag from will-call bin; scanning security tags; gathering electronic signatures for the health insurance portability and Accountability Act (HIPAA) acknowledgement and third party payer, if applicable; and using required files to log sales of restricted Pharmaceutical items.
  11. Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, patients, and other business partners; identifying priorities, deadlines and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.
  12. Supports the overall organization of the area by handling, moving, and displaying of goods in safe and correct. Reports poor inventory practices and low in-stock levels in assigned area. Uses inventory tools and equipment in safe and correct ways.
  13. Follows safety and Security guidelines and related Laws and Regulations when handling, storing, and providing Pharmacy goods and records, and When filling prescriptions. Provides correct pharmacy information to patients or refer them to the pharmacist when unable to do so.
  14. Supports health of patients and organization by ensuring the prevention of drug diversion and fraudulent prescriptions. Monitors pharmacy access and maintains security measures. Reports instances of potential prescription fraud and/or diversion to the pharmacist. Adheres to standard operating procedures for handling controlled substances, removing outdated merchandise, and disposing of trash.
  15. Ensures that area meets policy and procedure expectations by prohibiting the presence of personal belongings in the Pharmacy.
  16. Ensures that area meets departmental expectations by keeping the pharmacy neat, clean organized, and clutter free.
  17. Maintains awareness about the abuse of amphetamine and methamphetamine and other related community health issues.
  18. Shows care and concern when serving our patients. Asks questions in order to understand patient’s needs. Uses policies and information in order to exceed patient’s expectations. Find and uses the right resources (People, products, tools) at the right time in order to resolve patients requests.
  19. Listens to others and asks questions to learn and understand what is being asked. Understands and communicates the right information to associates and leaders when they need it. Communicates in a respectful and professional manner.
  20. Ensures the quality of their work by making sure work is correctly done. Works on top priorities first. Makes a consistent effort to get results. Meets deadlines. Takes action in order to solve problems so work can be completed in a timely manner
  21. Shows integrity and ethical behavior in all workstations. Reports ethical and compliance issues promptly.
  22. Supports the organization’s objectives by adapting to changing work demands. Ability to stay focused on work when faced with change or difficulties. Stays open to and learns from assignments and feedback.
  23. Supports the safety and wellbeing of coworkers by moving through narrow, confined spaces such as stacks of merchandise or supplies, storage areas and closets.
  24. Works to support the team and organization by agreeing to work varying shifts as required. Required to learn and use the Electronic Health Record and Practice Electronic System and its components. As required by the job functions and highlighted in the Policies and Procedures. These components include NextGen, PMS, QSI and other electronic features, as they are developed and implemented, as applicable to work environment.
  25. All employees will participate in Patient Centered Health Home Model at Omni Family Health.

Additional Functions and Responsibilities:

  1. HIPAA compliance - Responsible for maintaining abreast of and in compliance with all HIPAA regulations and requirements. Treats all member information confidential.
  2. Compliance - Ensure compliance with all local, state and federal regulations.
  3. QA/QI - Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
  4. IT - Required to learn and use the Electronic Health Record and Practice Electronic System and its components. As required by the job functions and highlighted in the Policies and Procedures. These components include NextGen, PMS, QSI and other electronic features, as they are developed and implemented, as applicable to work environment.
  5. All employees will participate in Patient Centered Health Home Model at Omni Family Health.

Minimum Qualifications:

EDUCATION/CERTIFICATION:

  1. Graduate from High School or equivalent.
  2. Completion of pharmacy technician training program from accredited school.
  3. Pharmacy Technician License - active and current licensure/certification with State Board of Pharmacy.

EXPERIENCE:

  1. Minimum 6 mos. experience in pharmacy setting (ideally through completion of pharmacy technician program).

SKILLS:

  1. Bilingual preferred. Please note: expressed fluency in second language will be tested up job offer.
  2. Basic typing skills 45 WPM
  3. Familiarity with basic office machines e.g., copiers, scanners, etc.
  4. Intermediate computer skills. Customer service skills within a retail and/or healthcare environment..

Responsible To:  Director of Pharmacy and Staff Pharmacist/Chief Pharmacist

Classification:     Full Time Position, Non-exempt

 

Senior Network Administrator

Job Summary: Under direction from the Director of Technology (or IT Manager), Responsible for designing, organizing, modifying, installing, and supporting Omni’s network hardware and systems. Designs and installs LANs, WANs, Internet and intranet systems, and network segments; can also assist in administering computer systems and servers as required.

Job Duties: Primary responsibilities include, but are not limited to:

  1. Design and deploy networks WANs, LANs, VLANs and WLANs, including servers, routers, hubs, switches, UPSs and other hardware.
  2. Install and support LANs, WANs, network segments, Internet, and intranet systems.
  3. Install and maintain network hardware, software, and information security systems.
  4. Analyze and isolate network issues.
  5. Monitor and scans networks to ensure information security and availability to specific users.
  6. Evaluate and modify system's performance.
  7. Identify user network needs.
  8. Determine network and system requirements.
  9. Document network through diagrams and other methods.
  10. Maintain integrity of the network, server deployment, and security.
  11. Ensure network connectivity throughout Omni’s LAN/WAN infrastructure is on par with technical considerations and application requirements.
  12. Perform network address assignment.
  13. Assign routing protocols and routing table configuration.
  14. Assign configuration of authentication and authorization of directory services.
  15. Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers.
  16. Maintain network servers such as file servers, VPN gateways, and intrusion detection systems.
  17. Administer software deployment, security updates and patches.
  18. Researches new technologies and prepares written proposals with sound justifications and options.
  19. Oversees the Data Centers and Data Closets for correct installation, cable management, documentation, maintenance, and organization of mounted/installed equipment.
  20. Supervises and assigns work to junior network administrators.
  21. May provide after-hours support as needed.
  22. Performs other job-related work as required.

Qualifications:

  1. Education: A high school diploma or the equivalent is required; Bachelor’s degree in Computer Science or Networking or a Vocational Network training certificate are preferred but not required.
  2. Experience: Minimum 5 years’ full-time experience in Network Administration, preferably in a healthcare setting. Experience working with Linux and Windows servers and network monitoring tools such as software-defined networking. General patch cable termination capabilities Cat5e, Cat6, Analog lines.
  3. Strong knowledge of networking, including: TCP/IP, VLANs, Ethernet, Switching, Routing and routing protocols MPLS, BGP, 802.1Q, DHCP and DNS.
  4. Ability to:Troubleshoot telecommunication network equipment and telephone, private branch exchanges (PBX), and voice messaging systems.   Supervise, plan, and direct the work of subordinate staff if assigned.
  5. Skills:  Demonstrates the ability and experience in planning, organizing, and documenting network and systems design and configuration. Communicates effectively both orally and in writing. Can establish and maintain cooperative and effective working relationships with others. Proficiency with Microsoft Office suite.
  6. Willingness and ability to learn new skills and apply them as needed.
  7. Excellent written and oral communication skills.
  8. Must have California Driver license (or be able to attain in first 30 days).
  9. Must be able to travel between clinics and corporate office as required.
  10. Promotes and believes in the OFH mission statement.

Responsible to:  IT Manager (or Director of Technology)

Classification: Full Time Position  

Administrative Assistant/Receptionist

JOB DESCRIPTION

Location: Administration - Bakersfield Job Summary:          Under the supervision and direction of the immediate supervisor, the Administrative Assistant/Receptionist is responsible for handling front office reception and administrative duties including welcoming guests, answering phones and directing all company inquiries appropriately. Deliver superior customer service to both external customers and internal staff. Sort all corporate mail and correspondence, follow up on all outstanding matters, maintain administrative files, and perform other related administrative duties.

Job Duties:

  1. Serve visitors by welcoming, directing and announcing them appropriately.
  2. Answer, screen and forward any incoming phone calls to appropriate individual or department; Provide basic information when needed.
  3. Receive and sort daily mail and deliveries.
  4. Maintain a safe and clean reception area by complying with procedures, rules and regulations.
  5. Coordinate office and conference room meeting space as necessary.
  6. Maintain security by following procedures and controlling access including keeping visitor log and issuing visitor badges.
  7. May type and proofread a wide variety of reports, letters, memoranda and correspondence; May take and transcribe dictation.
  8. Responsible for organizational functions and general meeting support including scheduling meetings, arranging meeting space and securing food and supplies as needed.
  9. Maintain accurate files and records as per Omni policies for easy follow up or as directed by the immediate supervisor.
  10. Assist and work closely with all corporate personnel and assure smooth flow of data and report to the department head as required.
  11. Assist with administrative duties as directed.
  12. Operate copier, mail sorting machine, fax and other office machines as directed.
  13. Other administrative duties and/or responsibilities as the immediate supervisor may assign from time to time.

Job Requirements:

  1. Ability to work under pressure and handle multi-functions in proficient and efficient manner.
  2. Must possess exceptional verbal and written communication skills.
  3. Must be familiar with the health care delivery system practices through education, training or experience. Must understand patient demands and hold effective communication skills with the public.
  4. Must be alert and respect confidentiality of information of all types “General personnel, and/or patient related information.”
  5. Promotes and believes in OFH mission statement.
  6. Ability to relate to the public regardless of race, ethnicity, religion, age, sex, disability or economic status.
  7. HIPAA compliance - Responsible for staying abreast of and in compliance with all HIPAA regulations and requirements. Treats all member information confidential.
  8. Compliance - Ensure compliance with all local, state and federal regulations.
  9. QA/QI - Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
  10. IT - Required to learn and use the Electronic Health Records and Practice Electronic System and its components. As required by the job functions and highlighted in the Policies and Procedures. These components include NextGen, PMS, QSI and other electronic features, as they are developed and implemented, as applicable to work environment.
  11. All employees will participate in Patient Centered Health Home Model at Omni Family Health.

Qualifications, Education, and Experience:  Level I

  1. High school graduate or equivalent with at least 3-5 years administrative/reception experience in a similar setting.
  2. Higher education may be a substitute for experience depending on the degree of education, personality, and line of studies.
  3. Experience with the Microsoft Office suite including Word, Outlook, Excel and PowerPoint required.
  4. Must be able to take dictation and type at least 55 WPM.
  5. Knowledge of office procedures is required.

Level II

  1. All qualifications and experience from Level I.
  2. Minimum one-year experience as an Administrative Assistant/Receptionist I at Omni Family Health.
  3. Demonstrated ability to take on additional administrative projects as instructed by immediate supervisor.
  4. Some higher education preferred.
  5. May supervise Administrative Assistant/Receptionist I.

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needed.

Responsible to:          Executive Assistant to the CEO & Director of Special Projects Classification:           Full or Part Time Position, Non-Exempt  

Financial Analyst

JOB DESCRIPTION

Location:   Administration - Bakersfield (Fiscal)

Job Summary: Under the direction of the Controller, the Financial Analyst is responsible for providing reports and analysis on the fiscal and operations activities of Omni Family Health. This includes communication with fiscal office personnel, billing, providers, senior MA’s and operation/ancillary staff in regards to the different analysis performed by location and department.

Job Duties:

  1. Prepare and submit monthly, quarterly and annual management and financial, cash flow and statistical reports, including funding reports to any funding agencies, and other required financial/ progress reports with the funding agencies’ requirements and policies and procedures established in the area by the Omni Family Health management and Board of Directors.
  2. Review and reconcile different cost center accounts and locations, review documents and review for accuracy and completeness.
  3. Coordinate the development of budgets for internal control, provides information and assists staff and program directors in budget preparation, implementation, and control; prepares, balances, complies, and enters budget data’ performs statistical analysis of cash flow and budgets; monitors and evaluates budgets and cash flow for appropriateness to ensure fiscal solvency and accountability.
  4. Prepare clinic annual reports (OHSPD), UDS, PPS Reconciliation and Medicare cost reports as directed by the Controller.
  5. Research and analyze financial data for any expansion or new business; creates, organizes, and maintain files using database and spreadsheet programs; retrieves and organizes data into required reporting formats; collects, retrieves and organizes data to identify financial discrepancies and recommends solutions.
  6. Responsible for closing the month/ quarter and yearly and to assure that all reports are ran in accordance with the policies established.
  7. Monitor and evaluate operation effectiveness and recommends changes for improvement to strengthen the organization structure and staffing requirements.
  8. Monitor, analyze and evaluate the billing/ collection of AR effectiveness. Recommends changes for improvement to strengthen collection, for AR days reduction as well as collection turn around days.
  9. Establish and oversee that clear communication exists between divisions, especially on the operation and flow of each clinic.
  10. Any other duties or responsibilities as requested.
  11. Responsible for Employee Personnel Budget and calculating the correct provider to support staff ratios.
  12. Grant budgeting applications.

Additional Duties:

  1. HIPAA compliance – responsible for maintaining abreast of and in compliance with all HIPAA regulations and requirements. Treats all member information confidential.
  2. Compliance – Ensure compliance with all local, state and federal regulations.
  3. QA/QI – Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
  4. IT – Required learning and using the Electronic Health Records and Practice Electronic System and its components. As required by the job functions and highlighted in the Policies and Procedures.
  5. All employees will participate in Patient Centered Health Home Model at Omni Family Health.

Qualifications, Education, and Experience:

  1. Graduate from a four-year college with major in Accounting/ Finance.
  2. Knowledge of Generally Accepted Accounting Principles and procedures in non profit accounting.
  3. Proficient in Microsoft Suite (Excel and Access).
  4. Knowledge and understanding the principles and techniques of budget preparation, administration, statistical methods, technical writing, and related record keeping.
  5. Ability to communicate and maintain an effective working relationship with staff and funding agencies’ personnel.
  6. Ability to operate independently, supervise personnel and train business unit personnel when necessary.

Responsible To:    Controller

Classification:       Full Time Position, Non-Exempt

Registered Dental Assistant (RDA)

JOB DESCRIPTION

 Location:

  • Fresno (2 Full Time Openings)
  • Reedley (2 Full Time Openings)
  • Stine Rd (4 Full Time Openings)
  • Tehachapi (full-time Opening)

Job Summary:   The Registered Dental Assistant performs duties such as: prepare the patient for the treatment, assist the dentist in performing their treatment to the patient in restorative dentistry or oral surgery, prepare materials and equipment for treatment and have them ready for the dentist’s use, take x-rays and assist the dentist in laboratory work.  May perform other related work to include, but not limited to, making appointments, answer the phone, ordering supplies and doing the dental billing.

Job Duties: 

  1. Greets patients in waiting area and escorts patients to the operatory.
  2. Assist the dentist in the administration of treatment at the chair side as required or directed by the dentist.
  3. Promote an atmosphere supportive of good dental and general health by demonstrating good oral hygiene, questioning patients to ascertain home care status, instructing patients in techniques of flossing and brushing in accordance with protocol.
  4. Maintain a sterile and neat working environment according to current infection control procedures.
  5. Review the health history, make chart entries under the direction of the operator and assure completion of forms and signatures.
  6. Assume the responsibility associated with any expanded duties that may be delegated by the dentist.
  7. Familiarize the patient with the aspects of their dental visit and provide support and compassion to that patient when it is needed.
  8. Stock operatories and maintain clinical supply inventory.
  9. Review daily schedule to set up appropriate trays and instruments.
  10. Assist in front office procedures if time allows or need is determined by the Chief Dental Officer or Dentist.
  11. Supervise preventive maintenance of dental equipment.
  12. Serve as supply liaison. Communicates with purchasing department and vendors to assure prompt receipt of all orders.
  13. May perform the following procedures:
    • Obtain endodontic cultures.
    • Dry canals, previously opened by the supervising dentist, with absorbent points.
    • Test pulp vitality.
    • Place bases and liners on sound dentin.
    • Remove excess cement from supragingival surfaces of teeth with hand instrument or floss.
    • Size stainless steel crowns, temporary crowns and bands.
    • Temporary cementation and removal of temporary crowns and removal of orthodontic bands.
    • Placement of orthodontic separators.
    • Placement and ligation of arch wires.
    • lacement of post-extraction and periodontal dressings.
    • Take bite registrations for diagnostic models for case study only.
    • Coronal polishing.

Job Requirements:

  1. Friendly personality with the desire to work with the public.
  2. Ability and willingness to treat all patients with the utmost kindness and consideration in the most trying situations.
  3. Ability to handle multi-functions and complete tasks in orderly and accurate fashion
  4. Understanding of community based organizations and willing to participate in community events such as health fairs, etc.
  5. Promotes and believes in OFH mission statement.
  6. Ability to relate to the public regardless of ethnic, religious and economic status.
  7. Must be willing to work at any Omni Family Health location, other that the assigned site and be agreeable to work weekends, if so needed.
  8. Must obtain a Valid California Drivers License at all times plus proof of insurance, to allow you to be placed in all Omni Family Health clinics if needed.
  9. Able to use sound judgment. Possess a calm disposition and the ability to work easily with people. 

Other Duties

  1. HIPAA compliance – responsible for maintaining abreast of and in compliance with all HIPAA regulations and requirements. Treats all member information confidential.
  2. Compliance – Ensure compliance with all local, state and federal regulations.
  3. QA/QI – Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
  4. IT – Required learning and using the Electronic Health Record and Practice Electronic System and its components. As required by the job functions and highlighted in the Policies and Procedures.
  5. All employees will participate in Patient Centered Health Home Model at Omni Family Health. 

Qualifications, Education, and Experience:

  1. High school graduate (or GED).
  2. Proof of completing radiation safety course.
  3. One-year experience as a dental assistant.
  4. Certification as a Registered Dental Assistant required.
  5. Certificates for coronal polishing and sealants required.
  6. Demonstrate knowledge of dental health education subjects.
  7. Have the ability to communicate in English and Spanish.

Responsible To:         Staff Dentist, and Chief Dental Officer  Classification:            Full or Part Time Position, Non-exempt

Business Systems Analyst (BSA)

JOB DESCRIPTION

Location:    Shafter Job Summary:  Under the direction of the Business Systems Director, the Business Systems Analyst participates in business requirements gathering and solution proposals by working with Application Support, Clinical and QI staff; is accountable for providing direction to ensure the appropriate collection of data, documentation of information, and presentation of findings. The analyst will identify business improvement opportunities, offer realistic recommendations and facilitate requirement elicitation with assigned customer(s) using department methodology. The Business Systems Analyst is expected to understand healthcare business operations at a strategic, operational and tactical level Job Duties: Level I

  1. Analyze, create, and/or revise existing business/clinical process flows in accordance with overall business/clinical objectives.
  2. Lead and/or facilitate requirements and/or design sessions.
  3. Create Use Cases to provide context for internal and external software development and testing activities in accordance with overall business/clinical objectives.
  4. Coordinate User Acceptance Testing for new product releases
  5. Perform System Administration & Configuration tasks for the NextGen File Maintenance, EPM, EHR, and ICS modules as needed.
  6. Create/maintain documentation standards within the application support team.
  7. Perform analysis of current and proposed business processes, document findings and make recommendations to management for potential system enhancements or process changes.
  8. Modify existing templates to more directly meet demands of clinic/providers.
  9. Adapt/adopt templates to best support clinic activities.
  10. Assist with application upgrades, hot fixes and new module implementations.
  11. Other related duties as directed by the Business Systems Director.

Level II / III

  1. All duties from Level I.
  2. Serve as the primary technical and functional SME for the NextGen Practice Management and EHR System.
  3. Act as a mentor to other staff members.
  4. Manage application upgrades, hot fixes and new module implementations.
  5. Play a key role in the integration of multiple PM and EHR systems.
  6. Participate and/or lead the mapping and validation of key data reporting elements.
  7. Provide assistance in the build of a data warehouse.
  8. Works under minimal supervision and may lead and direct the work of others. Data Analysis / Reporting
  9. Ability to assist in obtaining and verifying data reports as required under:
  • UDS, OSHPD and Meaningful requirements
  • Clinical Performance Measures requirements, as requested
  • QI reporting
  • Dashboards

Training and Development

  1. Assist with the development and/or standardization of the training programs and materials for the clinical systems.
  2. Assist with the Train the Trainer and Mentor Programs.
  3. Attend appropriate in-service training and professional seminars.

Additional Duties:

  1. HIPAA compliance - Responsible for maintaining abreast of and in compliance with all HIPAA regulations and requirements. Treats all member information confidential.
  2. Compliance - Ensure compliance with all local, state and federal regulations.
  3. QA/QI - Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
  4. IT - Required to learn and use the Electronic Medical Records and Practice Electronic System and its components. As required by the job functions and highlighted in the Policies and Procedures. These components include NextGen, PMS, QSI and other electronic features, as they are developed and implemented, as applicable to work environment.
  5. All employees will participate in Patient Centered Health Home Model at Omni Family Health.

Qualifications, Education and Experience: Level I

  1. Bachelor Degree in Computer Science, Information Systems, or closely related field. Substition of at least 2 years job experience related in healthcare and computer application training areas will be considered.
  2. Two to four years of experience working in an information systems technology capacity, healthcare experience preferred.
  3. Experience working Microsoft SQL Server (T-SQL, tables, views, stored procedures), preferred.
  4. Experience with Microsoft SSRS, SSIS and Crystal Reports, preferred.
  5. Demonstrated critical thinking skills for design, creation and test of programs. Knowledge of or experience with ambulatory healthcare IT application systems (NextGen, i2i Tracks) preferred.
  6. Ability to analyze and solve complex problems, provide guidance and instruction to customers, write clearly and concisely, interact with customers of varying levels of expertise as was as the ability to communicate technical information to non-technical users.
  7. Excellent written and oral communication skills.
  8. Proficiency with the Microsoft office suite including Outlook, Word, Excel and PowerPoint.
  9. Demonstrated capacity to work with minimum supervision.
  10. Must have a valid California Driver license.
  11. Must be able to travel between clinics as required.
  12. Promotes and believes in the OFH mission statement.

Level II

  1. All qualifications and experience from Level I..
  2. Three to five years of experience working in an information systems technology capacity, healthcare experience preferred.
  3. Demonstrated project management skills and experience organizing and coordinating multiple projects with the ability to multitask and prioritize high priority projects simultaneously. Strong planning and organizational skills.
  4. Experience working with Microsoft SQL Server (T-SQL, tables, views, stored procdures) required. Other database experience may be considered.

Level III

  1. All qualifications and experience from Level I and II.
  2. Master’s degree preferred.
  3. Two years of experience in a healthcare setting.
  4. Seven years of experience in an information systems technology capacity.

Responsible To:  Business Systems Director Classification:  Full Time Position, Non Exempt  

Health Center Manager (HCM)

 Location:

  • Fresno
  • Bakersfield (1 location)

Job Summary:    The person in this position is part of the team concept in the Patient Center Health Home which is devoted to the delivery of primary care in an ambulatory setting, with an emphasis on prevention and health maintenance. The person in this position reports to the District Health Services Administrator and works closely with the Director of Nursing, providers, nurses, and support staff to assure effective patient and client service objectives in the health centers. The Health Center Manager will oversee the day to day operation of the Front Office and Back Office Staff, ensuring that staff continues performing their duties and carrying on the necessary functions required in accordance with established policies and procedures. The Health Center Manager is responsible for the compliance with federal, state and local requirements pertaining to health center issues. Job Duties:

  1. Observe front office efficiency
  • Make sure that patients are processed within reasonable time.
  • Guarantee excellent customer service to all patients of Omni Family Health.
  • Review and make certain that registration is completed properly and in accordance to established protocols.
  • Review and make certain that co-pay/ balance/ deposits/ share of costs are collected from each patient.
  • Review and make certain that cash register is balanced daily – receipts are issued properly.
  • Make sure telephone calls are answered within three rings.
  • Ensure staff are trained in NextGen, i2i, and data programs in relation to front office duties. Make certain all data is properly captured in NextGen or applicable Practice
  • Management System.
  • Make sure verification and collection of demographics is captured by front office at each patient visit.
  • Guarantee proper insurance verification, work closely with insurance plans, and direct patients to appropriate assistance programs.
  • Properly collect UDS patient information.
  • Monitor the no- show patients and complete the no- show process.
  • Prepare health center for all private, county, state, and federal audits. .
  • Generate, review, and analyze all reports pertaining to the operations of the health center.
  1. Observe back office efficiency
    • Make sure that patients are called back within a reasonable time.
  2. Assess and create goals towards the improvement of the health center.
  3. Report any building physical damage and equipment condition to the General Services Supervisor within 24 hours. Review ancillary services and specialty services:
    • Make sure services are available and provided on a consistent basis.
    • Make sure specialty providers have adequate personnel support.
    • Communicate any chart issues to Nursing staff, District Health Services Administrator and or provider.
  4. Review patient schedules.
    • Make sure that providers are aware of their patient schedule for the day.
  5. Discuss with provider about triage, patient flow, and patient concerns/complaints.
    • Review walk-in status and communicate to provider whether or not triage is needed to avoid back log.
  6. Act as Liaison between staff and District Health Services Administrators, Director of Nursing and Health Center Nurses regarding staff development and satisfaction.
  7. Coordinate involvement of staff in all OFH activities (e.g. Health Fair, Outreach programs, and company functions).
  8. Demonstrate knowledge of safety and OSHA practices.
  9. Follow universal precautions to protect self and patients,
  10. Collect, assess, and report data for Quality Improvement reports.
  11. Make certain MA stock room is supplied as necessary.
  12. Train staff and extern students about OFH policies, procedures, and protocols.
  13. Prepare health centers for any and all site inspections, audits, and health center visits.
  14. Any other duties or responsibilities required by operations staff may be assigned from time to time and when the need arises.

Administrative Duties:

  1. Order and submit all necessary supplies with purchasing department according to established protocols and procedures.
  2. Prepare monthly staff meeting agenda and minutes.
  3. Review QI reports and perform QI checklist.
  4. Directly responsible for all front office personnel.
  5. Communicate with Call Center personnel any provider scheduling conflicts or improvements.
  6. Communicate health center operation and QI results with support staff and direct concerns to District Health Services Administrator. /
  7. Communicate any and all route slips corrections/completion or problems with Billing department.
  8. Submit Monthly report to Operations Management Associate.
  9. Assist providers in closing encounters.
  10. Prepare staff schedules for front office.
  11. Approve/Deny staff request for time off with pay/without pay.
  12. Uphold and maintain HIPAA compliance.
  13. Serve as experts in all patient assistance programs.
  14. Execute all new or revised policies and procedures.
  15. Address patient complaints, prepare incident reports, prepare unusual occurrence reports, and any matter requiring attention in the health center.
  16. Stock and order supplies for the health center.
  17. Employee coaching, counseling, and disciplinary action.
  18. Serve as a member of Omni Family Health Leadership committee and attend all pertinent operations meetings.

Job Requirements:

  1. Ability to work under pressure.
  2. Ability and willingness to treat all patients with the utmost kindness and consideration in the most trying situations.
  3. Friendly personality with the desire to work with the public.
  4. Ability to handle multi-functions.
  5. Understanding of community based organizations.
  6. Promotes and believes in OFH mission statement.
  7. Ability to relate to the public regardless of ethnic, religious and economic status.
  8. Must be willing to work at any Omni Family Health location other than, the assigned site and be agreeable to work weekends, if so needed.
  9. Must obtain a Valid California Drivers License at all times plus proof of insurance, to allow you to be placed in all Omni Family Health centers if needed.
  10. Commitment to the concepts of preventive health care program and team approach to health care delivery.

Additional Duties:

  1. HIPAA compliance - Responsible for maintaining abreast of and in compliance with all HIPAA regulations and requirements. Treats all member information confidential.
  2. Compliance - Ensure compliance with all local, state and federal regulations.
  3. QA/QI - Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
  4. IT - Required to learn and use the EHR/EOHR (Medical Practice Electronic System) and its components, as required by the job functions and highlighted in the Policies and Procedures. These components include NextGen, Healthport, PMS, QSI and other electronic features developed and implemented, as applicable to work environment.
  5. All employees will participate in Patient Centered Health Home Model at Omni Family Health.

Qualifications, Education, and Experience:

  1. Must have High school diploma or equivalent and have successfully completed and graduated from a medical assistant program with a minimum of three years of experience as a medical assistant or must have graduated from an accredited university with a Bachelor’s Degree in Public Administration, Healthcare Administration, or equivalent. Education and Medical Management experience in lieu of the above.

Level I Work requires 3 year of related administrative or health center/practice management experience to acquire competence in applying general operational practices, personnel practices, accounting and budgeting principles and coordination of health center administrative functions. Level II Work requires 5 years related administrative or health center management experience to acquire competence in applying general operational practices, personnel practices, accounting and budgeting principles and coordination of health center administrative functions. Level III Work requires 5+ years related administrative or health center management experience to acquire competence in applying general operational practices, personnel practices, accounting and budgeting principles and coordination of health center administrative functions.

  1. Venipuncture Certificate or equivalent preferred.
  2. Bilingual in English/Spanish may be required.
  3. Must have leadership abilities and demonstrate management skills.
  4. CPR Certificate preferred.

Responsible To:         District Health Services Administrator Classification:            Full Time Position, Exempt

Grounds Keeper I

JOB DESCRIPTION

Location:

  • Shafter-Full Time

 Job Summary:  Under light supervision, keep building space and grounds clean in an orderly manner. Collect and remove waste, trash, and dust. Sweep, vacuum, and mop on a daily basis. Strip floors and wax as required. Maintain a schedule of maintenance of property and related equipment. Ensure that all property is secured. Responsible for ensuring that all individuals utilize proper entry and exit signs. All tasks to be performed with a professional attitude, efficiently and in accordance with Omni Family Health regulations. Job Duties: A. Housekeeping

  1. Sweep, vacuum, mop on a daily basis.
  2. Clean, dust and polish furniture, clean windows, walls and ceilings.
  3. Assist in moving and arranging furniture and equipment.
  4. Strip and wax floors as required/scheduled.
  5. Clean and Shampoo carpet as required/scheduled.
  6. Maintain the lawn, flower bed and sprinkle system.
  7. Responsible to maintain the whole facility clean to include painting the building, maintaining wallpaper, lawn and flowerbeds, and maintaining the furniture as required.
  8. To change air filter for air conditioner and light bulbs/ fixtures as needed/ scheduled.
  9. Maintain equipment and materials used in work and advice when repairs are needed.
  10. Do minor electric and plumbing repairs.
  11. Other related duties as required

B.  Security

  1. To check safety devices, such as fire extinguishers, fire sprinklers, fire alarm and burglary alarm to be in working condition at all times.
  2. Responsible for maintaining all site Security.
  3. Assisting in ensuring that all Non-OFH employees are wearing visitor badges and have been authorized to enter any OFH site.
  4. Responsible for all exit and entry doors at site and ensuring those doors are locked if designated.
  5. Responsible for maintaining the alarm system and ensuring proper usage and arming/disarming of the system.
  6. Responsible for the security alarm code.

 C. May be required to assist on other work:

  •  Repairs furniture and equipment.
  • Moves and installs partitions.
  • Install park structures and equipment.
  • Build small structures and cabinets.
  • Build forms and installs concrete supports; mixes, pours, and finishes concrete.
  • Installs, services and repairs plumbing, water and sewer systems and simple wiring systems and equipment.
  • Applies paints, varnishes, and stains, lacquers, and enamels to building interior and exterior, furniture and other equipment.
  • Repairs small appliances, tools and pieces of equipment.
  • Operates light motorized equipment, digs ditches and lays pipe.
  • Operates and maintains pumps and pressure tanks.
  • Designs and installs irrigation systems.
  • Maintains and repairs impact rotor sprinklers, drip irrigation systems and control valves.
  • Troubleshoots computerized and electro-mechanical controller problems.
  • Performs brazing, soldering, and welding.
  • Repairs small appliances, tools and pieces of equipment.
  • Performs refuse removal and processing.
  • Performs related work as assigned.

 Additional Functions and Responsibilities:

  1. HIPAA compliance – Responsible for maintaining abreast of and in compliance with all HIPAA regulations and requirements. Treats all member information confidential.
  2. Compliance – Ensure compliance with all local, state and federal regulations.
  3. QA/QI – Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
  4. IT – Required to learn and use the Electronic Health Record and Practice Health System and its components. As required by the job functions and highlighted in the Policies and Procedures. These components include NextGen, PMS, QSI and other electronic features, as they are developed and implemented, as applicable to work environment.
  5. All employees will participate in Patient Centered Health Home Model at Omni Family Health.

 Qualifications, Education, and Experience:

  1.  Must be able to lift, push or pull weights commensurate with work assignments.
  2. Must pass pre-employment and other examinations as required.
  3. Must have a clean DMV record.
  4. Must be able after training to demonstrate the correct use of chemicals, supplies, equipment and tools assigned.
  5. High school diploma or equivalent. High School Diploma or equivalent may be substituted with a 2-4 year hands on experience or proven training in such areas addressing the job requirement specified here, along with demonstrated capabilities and passing of a written exam that demonstrates candidate experience.
  6. Promotes and believes in OFH mission statement “Health for All”.
  7. Ability to relate to the public regardless of ethnic, religious and economic status.
  8. Must be willing to work at any Omni Family Health, location, other that the assigned site and be agreeable to work weekends, if so needed.
  9. Must obtain a Valid California Drivers License at all times plus proof of insurance, to allow you to be placed in all Omn iFamily Health clinics if needed.

  Responsible To:         Associate Director of Site Management Classification:            Full or Part Time Position, Non-exempt   Apply-Now

Front Office Clerk (Behavior Health)

Location(s):

  • California

Job Summary:   This position is one of the most important functions in the health care delivery system and the first point where contact is made personally or by telephone. The person will receive the patient and direct them to the services needed. Making appointments and making preliminary assessment category of payment for patients are essential before a provider can see them.

Job Duties:

  1. Welcome patients as they contact the center personally or by telephone, and explain the services available, payment categories, and billing procedures.
  2. Schedule appointments; direct walk-in patients and emergencies as per established policies and procedures.
  3. Answer all incoming calls and route them to the appropriate staff.
  4. Register all patients per registration protocols and collection all documentation and billing information per billing protocol. Ensure proper documentation and data collection/ documentation.
  5. Assure that all services provided have been checked out properly for each patient.
  6. Reviews and verifies patient coverage of insurance or other agencies and computes the charges to be paid by the patient.
  7. Collects deposits or co-pays/deductibles prior to the patient being seen by the provider per established policies and procedures. Inform patient of their outstanding balance, collect said balance, and issue cash receipt when monies are collected.
  8. Balance cash register in accordance with the cash handling policy.
  9. Work closely with Medical, Dental and Nursing staff to assure smooth patient flow and cut down on waiting time.
  10. Work closely with the health promotion personnel and refer them to patients who did not keep their appointment for follow-up.
  11. Under supervision, work with various agencies such as “Kern County Welfare Department” in scheduling patients who needed assistance.
  12. Call and remind patient of his/her appointment.
  13. Follow up on “no show” patients on a daily basis.
  14. Communicate patient’s problem/complaint to the Senior MA or his/her designee.
  15. Other related duty as the job requires.

 Job Requirements:

  1. Ability to work under pressure.
  2. Ability and willingness to treat all patients with the utmost kindness and consideration in the most trying situations.
  3. Friendly personality with the desire to work with the public.
  4. Ability to handle multi-functions.
  5. Understanding of community based organizations.
  6. Knowledge of bookkeeping and office functions.
  7. Promotes and believes in OFH mission statement.
  8. Ability to relate to the public regardless of ethnic, religious and economic status.
  9. Must be willing to work at any Omni Family Health location, other that the assigned site and be agreeable to work weekends, if so needed
  10. Must obtain a Valid California Drivers License at all times plus proof of insurance, to allow you to be placed in all Omni Family Health clinics if needed.

Additional Duties:

  1. HIPAA compliance – responsible for maintaining abreast of and in compliance with all HIPAA. regulations and requirements. Treats all member information confidential.
  2. Compliance – Ensure compliance with all local, state and federal regulations.
  3. QA/QI – Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
  4. IT – Required to learn and use the EHR/EOHR (Medical Practice Electronic System) and its components. As required by the job functions and highlighted in the Policies and Procedures. These components include NextGen, Healthport, PMS, QSI and other electronic features, as they are developed and implemented as applicable to the work environment.

 Qualification, Education, and Experience:

  1. High school graduate/GED with one year of medical or dental experience in similar setting.
  2. Formal training from a vocational school in lieu of the above.
  3. Ability to relate to patients, through familiarity with medical terminology and triage procedure.
  4. Must believe in health care with dignity for all.
  5. Ability to speak read and write in English and Spanish is desirable.

All employees will participate in Patient Centered Health Home Model at Omni Family Health. Responsible To:                     Senior MA, Operations Management Associate Classification:                        Full or Part Time Position, Non-exempt

Referral Clerk

JOB DESCRIPTION

Location:

  • Fresno

Job Summary:      The person in this position is part of the team concept in the Center’s health delivery system, which is devoted to coordinating all patient referrals at the request of the providers. Responsible for coordinating referrals with patients as well as tracking any reports as they are received. Responsible to ensure patients will receive timely, high quality and efficient specialty care and support services through the referral system. Must be familiar with community resources to facilitate the needed services for patients at Omni Family Health.

Job Duties:

  1. The Referral Clerk will efficiently coordinate all patients’ referrals at the request of the providers.
  2. Supports patient health by appropriately schedule and/or cancel all appointments, coordinating with the patients and the outside providers.
  3. Appropriately determines and validate patient eligibility, validate patient demographic information and pull records and file documentation.
  4. Will efficiently notify the patient of said appointment and give any instructions if needed.
  5. Advocate for patient discounts with local vendors, including hospitals, laboratories and individual medical providers especially for sliding fee scale and self pay patients.
  6. Prepare authorizations necessary for outside patient care, and health plan payment.
  7. Expected to proficiently track and record reports in the referral systems and electronic health record as they are received.
  8. Follow-up on pending referrals to include sending certified letters to non-compliant patients.
  9. Cooperatively work with outside agencies to help patients apply for alternate resources when appropriate.
  10. Other related duties or responsibilities as assigned.
  11. Promote and believe in OFH mission statement.
  12. Ability to relate to the public regardless of racial, ethnic and economic status.

Additional Duties:

  1. HIPAA compliance - Responsible for maintaining abreast of and in compliance with all HIPAA regulations and requirements. Treats all member information confidential.
  2. Compliance - Ensure compliance with all local, state and federal regulations.
  3. QA/QI - Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
  4. IT - Required to learn and use the Electronic Health Record and Practice Electronic System and its components. As required by the job functions and highlighted in the Policies and Procedures. These components include NextGen, PMS, QSI and other electronic features, as they are developed and implemented, as applicable to work environment.
  5. All employees will participate in Patient Centered Health Home Model at Omni Family Health.

Qualifications, Education, and Experience:

  1. Must have thorough education or training in the basics of medical terminology and/or medical administration. Past work experience in the medical field will be considered in lieu of education or training in the basics of medical administration.
  2. High school diploma or equivalent.
  3. Referral experience preferred.
  4. Bilingual in English/Spanish preferred.
  5. Ability to work with clinical staff and handle pressure from more than one provider.
  6. Ability to work with frequent interruptions and manage multiple priorities.
  7. Commitment to the concepts of preventive health care program and team approach to health care delivery.

Responsible To:         Referral Supervisor

Classification:            Full Time Position, Non-Exempt

Medical Assistant

JOB DESCRIPTION

LOCATIONS: 

  • Fresno (6) 
  • Lindsay (2)
  • Visalia (2) 
  • Ridgecrest
  • Delano
  • White Lane
  • North Chester
  • Panama
  • Ming

Job Summary: The person in this position is part of the team concept in the Center’s health delivery system, which is devoted to the delivery of primary care in an ambulatory setting with emphases on prevention and health maintenance.  Assist the RN, LVN, and the clinical staff in performing their duties and carrying on the necessary functions required in accordance with established policies and procedures.

Job Duties:   

  1. Prepare patient for examination.
  2. Note brief history or the reason for visit in the patient’s chart.
  3. Take and record height, weight, and blood pressure, pulse rate, respiration, and temperature.
  4. Assist the clinical staff in completing examination and procedures as instructed.
  5. Take health history for all patients.
  6. Completely fill out lab slips and other forms, when necessary.
  7. Administer medications and injections for written orders.
  8. Follow universal precautions to protect self and patients.
  9. Assist the medical staff in patient education and family planning counseling. Stock exam rooms with supplies.
  10. Complete MA Performance Criteria training sheet.
  11. Perform CLIA Waived Testing
  12. Interpret for the clinical staff when necessary.
  13. Under the direction of the nurse or provider in charge, takes responsibility of medical supplies and cleaning of the medical instruments and equipment.
  14. Provide HIV/Antibody counseling in accordance with established protocols and in compliance with State and Federal requirements.
  15. Obtain laboratory samples and complete paper work per written orders by the provider.
  16. Any other duties or responsibilities the clinical staff may assign from time to time and when the need arises.

Job Requirements:  

  1. Ability to work under pressure.
  2. Ability and willingness to treat all patients with the utmost kindness and consideration in the most trying situations.
  3. Friendly personality with the desire to work with the public.
  4. Ability to handle multi-functions.
  5. Understanding of community based organizations.
  6. Promotes and believes in OFH mission statement.
  7. Ability to relate to the public regardless of ethnic, religious and economic status.
  8. Must be willing to work at any Omni Family Health, location, other that the assigned site and be agreeable to work weekends, if so needed.
  9. Must obtain a Valid California Drivers License at all times plus proof of insurance, to allow you to be placed in all Omni Family Health clinics if needed.
  10. Commitment to the concepts of preventive health care program and team approach to health care delivery.

 Additional Duties:

  1. compliance - Responsible for maintaining abreast of and in compliance with all HPAA regulations and requirements. Treats all member information confidential.
  2. Compliance - Ensure compliance with all local, state and federal regulations.
  3. QA/QI - Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
  4. IT - Required to learn and use the Electronic Health Record and Practice Electronic System and its components. As required by the job functions and highlighted in the Policies and Procedures. These components include NextGen, PMS, QSI and other electronic features, as they are developed and implemented, as applicable to work environment.
  5. All employees will participate in Patient Centered Health Home Model at Omni Family Health.

Qualifications, Education, and Experience:

  1. Must have High school diploma or equivalent and have successfully completed and graduated from a medical assistant program or must be certified through the Medical Board of California (in addition to #2 below).
  2. The following will be accepted on a case by case basis in lieu of the above: Medical Assistant training shall be administered in either of the following settings: 1) Under a licensed physician or podiatrist, or under a registered nurse, licensed vocational nurse, a physician assistant or a qualified medical assistant, or 2) in a secondary, post secondary, or adult education program in a public school authorized by the Department of Education, in a community college program provided for in the Education Code, or a post secondary institution accredited or approved by the Bureau for Private Postsecondary and Vocational Education in the Department of Consumer Affairs.
  3. Must have a Venipuncture Certificate or equivalent
  4. Bilingual in English/Spanish may be required
  5. Prior experience as medical assistant is helpful

Responsible To:         Director of Nursing (DNA) and Health Center Nurse (HCN)

Classification:           Full or Part Time Position, Non-exempt

 

Front Office Clerk

JOB DESCRIPTION

Locations:

  • Fresno
  • Lindsay
  • Visalia
  • Panama (optometry)
  • Stine

Job Summary:  

    1. This position is one of the most important functions in the health care delivery system and the first point where contact is made personally or by telephone. The person will receive the patient and direct them to the services needed. Making appointments and making preliminary assessment category of payment for patients are essential before a provider can see them.

Job Duties:

      1. Welcome patients as they contact the center personally or by telephone, and explain the services available, payment categories, and billing procedures.
      2. Schedule appointments; direct walk-in patients and emergencies as per established policies and procedures.
      3. Answer all incoming calls and route them to the appropriate staff.
      4. Register all patients per registration protocols and collection all documentation and billing information per billing protocol. Ensure proper documentation and data collection/ documentation.
      5. Assure that all services provided have been checked out properly for each patient.
      6. Reviews and verifies patient coverage of insurance or other agencies and computes the charges to be paid by the patient.
      7. Collects deposits or co-pays/deductibles prior to the patient being seen by the provider per established policies and procedures. Inform patient of their outstanding balance, collect said balance, and issue cash receipt when monies are collected.
      8. Balance cash register in accordance with the cash handling policy.
      9. Work closely with Medical, Dental and Nursing staff to assure smooth patient flow and cut down on waiting time.
      10. Work closely with the health promotion personnel and refer them to patients who did not keep their appointment for follow-up.
      11. Under supervision, work with various agencies such as “Kern County Welfare Department” in scheduling patients who needed assistance.
      12. Call and remind patient of his/her appointment.
      13. Follow up on “no show” patients on a daily basis.
      14. Communicate patient’s problem/complaint to the Senior MA or his/her designee.
      15. Other related duty as the job requires.

Job Requirements:

      1. Ability to work under pressure.
      2. Ability and willingness to treat all patients with the utmost kindness and consideration in the most trying situations.
      3. Friendly personality with the desire to work with the public.
      4. Ability to handle multi-functions.
      5. Understanding of community based organizations.
      6. Knowledge of bookkeeping and office functions.
      7. Promotes and believes in OFH mission statement.
      8. Ability to relate to the public regardless of ethnic, religious and economic status.
      9. Must be willing to work at any Omni Family Health location, other that the assigned site and be agreeable to work weekends, if so needed
      10. Must obtain a Valid California Drivers License at all times plus proof of insurance, to allow you to be placed in all Omni Family Health clinics if needed.

Additional Duties:

      1. HIPAA compliance – responsible for maintaining abreast of and in compliance with all H.I.P.A.A. regulations and requirements. Treats all member information confidential.
      2. Compliance – Ensure compliance with all local, state and federal regulations.
      3. QA/QI – Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
      4. IT – Required to learn and use the EHR/EOHR (Medical Practice Electronic System) and its components. As required by the job functions and highlighted in the Policies and Procedures. These components include NextGen, Healthport, PMS, QSI and other electronic features, as they are developed and implemented as applicable to the work environment.

Qualification, Education, and Experience:

Education:

  • High school graduate/GED with one year of medical or dental experience in similar setting. Formal training from a vocational school in lieu of the above.

Skills:

  • Ability to relate to patients, through familiarity with medical terminology and triage procedure.
  • Excellent Customer Service
  • Must believe in health care with dignity for all.
  • Ability to speak read and write in English and Spanish is desirable.
  • All employees will participate in Patient Centered Health Home Model at Omni Family Health.

Responsible To:

    1. Health Center Manager

Classification:

      1. Full or Part Time Position, Non-exempt

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Front Office Clerk I (Dental)

LOCATIONS: 

  • Reedley
  • Fresno
  • Floater (1)
  • Stine  

Job Summary: This position is one of the most important functions in the health care delivery system and the first point where contact is made personally or by telephone. The person will receive the patient and direct them to the services needed. Making appointments and making preliminary assessment category of payment for patients are essential before provider can see them.

Job Duties:

  1. Welcome patients as they contact the center personally or by telephone, and explain the services available, payment categories, and billing procedures.
  2. Schedule appointments; direct walk-in patients and emergencies as per established policies and procedures.
  3. Answer all incoming calls and route them to the appropriate staff.
  4. Register all patients per registration protocols an collect all documentation.
  5. Generate route slips for each patient, and assure that all services provided have been checked out properly.
  6. Reviews and verifies patient coverage of insurance or other agencies and computes the charges to be paid by the patient.
  7. Collects deposits or co-pays/deductibles prior to the patient being seen by the provider per established policies and procedures. Inform patient of their outstanding balance, collect said balance, and issue cash receipt when monies are collected.
  8. Work closely with Medical, Dental and Nursing staff to assure smooth patient flow and cut down on waiting time.
  9. Work closely with the health promotion personnel and refer them to patients who did not keep their appointment for follow-up.
  10. Call and remind patient of his/her appointment.
  11. Follow up on “no show” patients on a daily basis.
  12. Communicate patient’s problem/complaint to the office manager or his/her designee.
  13. Other related duty as the job requires.

Job Requirements:

  1.  Ability to work under pressure.
  2. Ability and willingness to treat all patients with the utmost kindness and consideration in the most trying situations.
  3. Friendly personality with the desire to work with the public.
  4. Ability to handle multi-functions.
  5. Understanding of community based organizations.
  6. Communicate patients’ problems to the medical staff.
  7. Knowledge of bookkeeping and office functions.
  8. Promotes and believes in OFH mission statement.
  9. Ability to relate to the public regardless of ethnic, religious and economic status.

Other Duties

  1. HIPAA compliance – responsible for maintaining abreast of and in compliance with all H.I.P.A.A. regulations and requirements. Treats all member information confidential.
  2. Compliance – Ensure compliance with all local, state and federal regulations.
  3. QA/QI – Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
  4. IT – Required to learn and use the EHR/EOHR (Medical Practice Electronic System) and its components. As required by the job functions and highlighted in the Policies and Procedures.

 Qualification, Education, and Experience:

  1.  High school graduate/GED.
  2. Formal training from a vocational school in lieu of the above.
  3. One year of medical experience from a similar setting.
  4. Ability to relate to patients, through familiarity with medical terminology and triage procedure.
  5. Must believe in health care with dignity for all.
  6. Ability to communicate with people and understand their problems.
  7. Ability to speak read and write in English and Spanish is desirable.

  Responsible To: Staff Dentist/Dental Director/Business Management Associate   Classification: Full or Part Time Position, Non-exempt   Apply-Now

Accountant

LOCATION: Fiscal -Bakersfield

Job Summary:     Under the direction of the Director of Finance, the person handling this position shall assist in the operation of the accounting functions of OFH.  Responsible for all banking activities, maintaining accurately and updating Fixed Assets List, inventory, and lease equipment schedules. Assist the Director of Finance in preparing and documenting grant/contract invoices, rental invoices, financial reports and monthly journal entries in accordance with established policies and procedures, and Federal and State agencies requirements.

Job Duties:

  1. Responsible to make sure that an accurate complete inventory list, fixed asset list and database for each facility and each department are done on a quarterly basis
  2. Responsible for making sure that all storage is organized and any analysis and recommendations for the storage in each facility are done as necessary
  3. Maintain new asset list and all equipment movements within or between locations in accordance with established procedures.
  4. Prepares bid packages and other price checks for all vendors annually and as necessary to obtain the best possible pricing.
  5. Coordinate all accounting and cost accounting functions to assure proper coding and documenting in accordance with the budget and accounting system.
  6. Review purchasing requisitions and purchase orders in accordance with the corporate policies and procedures as well as budget.
  7. Responsible for reviewing all AP statements and assures that we pay all the AP’s on time.
  8. Responsible for completion of proper documentation for all equipment purchased and gathered prior to payment in accordance with financial protocols.
  9. Keeps accurate and updated files for all payables and disbursements as per policies and procedures established or as directed by the FMA.
  10. Review all documentation required and coding for cash disbursement in accordance with financial procedures.
  11. Post keys in all monthly journal entries as directed by FMA.
  12. Responsible for all reconciliation of bank BS accounts and VISA transactions and assists with assigning and changing VISA login password in LUCY GATEWAY SYSTEM.
  13. Assists in closing the financial book as required by the FMA on a monthly, quarterly and yearly basis.
  14. Assist the FMA in preparing all monthly rental invoices, monthly and quarterly contracts/grant invoices, and maintains accurate grant budget balances.
  15. Other related duties as required by FMA.

Additional Duties:

  1. HIPAA compliance - Responsible for maintaining abreast of and in compliance with all H.I.P.A.A. regulations and requirements. Treats all member information confidential.
  2. Compliance - Ensure compliance with all local, state and federal regulations.
  3. QA/QI - Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
  4. IT - Required to learn and use the EHR/EOHR (Medical Practice Electronic System) and its components. As required by the job functions and highlighted in the Policies and Procedures. These components include NextGen, Healthport, PMS, QSI and other electronic features, as they are developed and implemented, as applicable to work environment.
  5. All employees will participate in Patient Centered Health Home Model at Omni Family Health.

Qualifications, Education, and Experience:

  1. Graduate from 4 year College with major in Accounting or Business Administration with at least two years experience in similar accounting position.
  2. Must be a self starter, able to coordinate the accounting and cost accounting functions to produce operation and financial reports.
  3. Ability to use independent judgment, and maintain a professional and effective working relationship with all personnel, Bank, Outside Auditors, Local, State and Federal Agencies.
  4. Knowledge of keeping and reviewing financial or statistical records.
  5. Knowledge of the methods, practices and terminology used in financial and statistical record keeping.
  6. Knowledge of office practices, systems and procedures.
  7. Ability to operate office machines and computerized accounting system. Knowledge of advanced computers is a must.
  8. Promotes and believes in OFH mission.
  9. Ability to relate to the public regardless of ethnic, religious and economic status.

Responsible To:         Director of Finance

Classification:            Full Time Position, Non-Exempt

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Medical Records Clerk (MRC)

JOB DESCRIPTION

 Location: 

  • Shafter

Job Summary:  The Medical Records Clerk handles dual functions at Omni Family Health (OFH). This person initiates medical charts and works closely with front office personnel, personnel and all staff.

Job Duties:

  1. Initiates the medical chart, and routing it to the appropriate personnel. EMR-a message is sent to the appropriate personnel with chart attached.
  2. Responsible for inserting any tab results or other results needed for review by the provider as per policies and procedures established by OFH and in accordance with licensing and regulatory requirements or as instructed by the clinical staff. Check for patient identifying information on all documents. EMR Charts (mail, faxes, lab, hospital reports, or PM160‘s) need to be reviewed and scanned into patients profile with a message sent to the provider for review.
  3. In coordination with established policies and procedures, makes sure that payor information has been verified for each scheduled patient and that all patients are called the day before to confirm appointments. EMR charts need to have the verified insurance card and information scanned into the patient’s profile.
  4. Is responsible for inserting all documents in patients’ charts into the EMR in accordance with program requirements, policies and procedures established at the direction of the clinical staff such as:
    • O. B. sheets in prenatal chart, and nutrition questionnaire and diet intake.
    • Appropriate growth sheet for age and sex.
    • Problem list, health maintenance sheet and the like (what does this mean).
  5. Every six months all registrations must be looked up and an update made when necessary; patient should be asked to verify their income at this time, if applicable.At the time the poverty guidelines change, re-registration of all patients will be necessary. EMR-The updated registration form and income verification is to be scanned into the patient’s profile.
  6. Pull charts as needed for special audits, peer review, refill requests and such. EMR-refill requests are entered into the EMR chart and a message is sent to the provider for approval.
  7. Perform other duties as required. Must relief receptionist when needed and perform related duties such as:
  • Make copies of various forms when required.
  • Mail out requests for records when presented with a properly completed medical release.
  • Make copies of records in response to in-coming medical releases.
  • EMR-print copies of out of EMR chart for medical release and scan release form into patient’s profile.
  • Order forms and other necessary supplies when needed.
  • EMR-Scan old Medical records from paper chart to EMR as instructed by provider.
  • Review and answer EMR message on a daily basis.

Job Requirements:

  1.  Ability to work under pressure and handle multi-functions.
  2. Ability and willingness to treat all patients with the utmost kindness and consideration in the most trying situations.
  3. Friendly personality with the desire to work with the publich.
  4. Understanding of community based organizations.
  5. Knowledge of bookkeeping and office functions.
  6. Promotes and believes in OFH mission statement.
  7. Ability to relate to the public regardless of ethnic, religious and economic status.
  8. Must be willing to work at any OFH location, other than the assigned site and be agreeable to work weekends, if so needed.
  9. Must obtain a Valid California Drivers License at all times plus proof of insurance, to allow you to be placed in all OFH clinics if needed.

Additional Duties:

  1. HIPAA compliance - Responsible for maintaining abreast of and in compliance with all HIPAA
  2. regulations and requirements. Treats all member information confidential.
  3. Compliance - Ensure compliance with all local, state and federal regulations.
  4. QA/QI - Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
  5. IT - Required to learn and use the Electronic Medical Records and Practice Electronic System and its components. As required by the job functions and highlighted in the Policies and Procedures. These components include NextGen, PMS, QSI and other electronic features, as they are developed and implemented, as applicable to work environment.

Qualifications, Education, and Experience:

  1. High school graduate or equivalent.
  2. Two years experience in keeping medical records is highly desirable.
  3. Familiar with community health center setting and committed to serve in such activities.
  4. Ability to speak read and write Spanish is highly desirable.
  5. Familiar with medical terminology, and able to understand it.
  6. Ability to type at least 45 WPM.
  7. Possess excellent customer service, reception, and telephone skills.
  8. Must be well organized and a self starter.

Responsible To:         Medical Records and Call Center Supervisor

Classification:         Full or Part Time Position, Non-Exempt      

Executive Services Coordinator (ESC)

JOB DESCRIPTION

Location:  Administration - Bakersfield

Job Summary:           Under the supervision and direction of the Director of Administrative Affairs,  this positions works closely with the Executive Management Team to accomplish the goals and directives of the organization. Handles special projects with a high level of confidentiality, detail and professionalism. May supervise all or part of the administrative assistants at Omni Family Health (OFH) sites, follows up on all outstanding matters, and performs other related work.

Job Duties:

  1. Assist Executive Team Members in planning and coordinating daily calendar; Schedule meetings and appointments and make travel and other logistical arrangements as directed.
  2. Work closely and effectively with Executive Team Members to ensure Team Members are well informed of upcoming commitments and responsibilities, following up appropriately.
  3. Assist and work closely with all corporate branches, divisions and/or departments in accordance with OFH’s policies and procedures and as directed by the Director of Corporate Administrative Affairs.
  4. Provide a bridge for smooth and productive communication between the CEO and internal departments, demonstrating leadership to maintain credibility, trust and support with executive management and staff.
  5. Attend administrative, board and committee meetings, take notes and prepare meeting agendas and prepare minutes as directed; Organize appropriate follow-ups from all meetings and track timely completion of tasks as necessary.
  6. Responsible for organizational functions and general meeting support: including arranging meeting space, preparing agendas, tracking follow-up and securing food and supplies as needed.
  7. Type and proofread a wide variety of reports, letters, memoranda and correspondence and independently composes correspondence and reports related to an assigned area of responsibility.
  8. Assist with project development; prioritize simultaneous or conflicting needs; handle matters expeditiously, proactively and follow-through on projects to successful completion, often with deadline pressures.
  9. May plan or assist in the planning of internal and external events including Management Team meetings, trips and annual leadership meetings. May track vacation schedules of corporate employees for the purpose of use by the Director of Corporate Administrative Affairs or the Chief Executive Officer.
  10. Create and maintain reports and presentations as directed.
  11. Maintain accurate files and records for easy follow up.
  12. Responsible for all administrative and executive ordering of supplies and keeps up inventory of supplies.
  13. In charge of administration staff and administrative assistants at all sites, “selecting and evaluation” in conjunction with Director of Corporate Administrative Affairs, CEO, department directors, Chiefs or his/her appointees.
  14. Other duties and/or responsibilities as the Director of Corporate Administrative Affairs may assign from time to time.

 Job Requirements:

  1. Ability to work under pressure and handle multi-functions in proficient and efficient manner.
  2. Must possess exceptional communication skills, knowledge of community needs, and willing to participate in some community activities when required.
  3. Must be familiar with the health care delivery system practices through education, training or experience.  Must understand patient demands and hold effective communication skills with the public.
  4. Must update him/herself with funding sources requirements, data collection, and have the ability to explain the services under different programs to the patients/ public/ agencies and the ability to train others on the same.
  5. Able to function independently and create his/her own initiative to progress and succeed.
  6. Must be alert and respect confidentiality of information of all types “General personnel, and/or patient related information.”
  7. Promotes and believes in OFH mission statement.
  8. Ability to relate to the public regardless of race, ethnicity, religion, age, sex, disability or economic status.

Additional Duties:

  1. HIPAA compliance - Responsible for staying abreast of and in compliance with all HIPAA regulations and requirements. Treats all member information confidential.
  2. Compliance - Ensure compliance with all local, state and federal regulations.
  3. QA/QI - Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
  4. IT - Required to learn and use the Electronic Health Record and Practice Electronic System and its components. As required by the job functions and highlighted in the Policies and Procedures. These components include NextGen, PMS, QSI and other electronic features, as they are developed and implemented, as applicable to work environment.
  5. All employees will participate in Patient Centered Health Home Model at Omni Family Health.

Qualifications, Education and Experience:  Level I

  1. Bachelor’s Degree required;
  2. Minimum of 3-5 year’s administrative experience, with experience in supervision. Assisting C-level executives desired.
  3. Project Management training preferred.
  4. Superior communication (both oral and written), multi-tasking and organizational skills required.
  5. Excellent skills in Microsoft Word, Outlook, Excel and PowerPoint required.
  6. Demonstrated proactive approaches to problem-solving, with strong decision making capability.
  7. Emotional maturity.
  8. Highly resourceful team player, with the ability to also be extremely effective independently.
  9. Proven ability to handle confidential information with discretion.
  10. Forward thinker, who actively seeks opportunities and proposes solutions.

Level II

  1. All qualifications and experience from Level I.
  2. Minimum one year experience as an Executive Services Coordinator I at Omni Family Health.
  3. Master’s degree preferred.

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needed. Responsible To:          Director of Corporate Administrative Affairs  Classification: Full or Part Time Position, Exempt   Apply-Now