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Director of Quality Improvement

JOB DESCRIPTION

Location:  Bakersfield

Position Summary:

The Director of Quality Improvement is responsible for coordinating and implementing the Omni Family Health’s Quality Improvement program/activities in collaboration with the Clinical Leadership and Senior Management Team. Under the direction of the Chief Operation Officer, this individual will manage, track, and evaluate all OFH performance measures, identify data trends and make recommendations for health center clinical and operational quality improvement initiatives.

Job Duties:

1. Responsible for directing and managing the organization’s process for implementation of quality improvement (QI) activities, program evaluation efforts, and program effectiveness. Updates and maintains quality improvement plan, policies, procedures, and protocols.
2. Monitors local, statewide, and national quality improvement initiatives/programs to identify opportunities for partnership, coordination, leveraging and improvement of organizational measures and outcomes.
3. Collaborate with our funders, grant writers, and partners to support OFH QI initiatives and goals. Support spread and dissemination of lessons learned by producing related program information, meeting materials, and resources with leaders and other stakeholders to promote QI readiness.
4. Coordinates the timely completion with other organizational departments of: reviews, medical chart audits, patient surveys, staff surveys, and provider surveys, as directed.
5. Develop and disseminate health center transformation towards QI with educational materials, toolkits, training manuals, and web content, as appropriate.
6. Work effectively in multi-disciplinary teams, leading and facilitating teams to move the organization to new areas of excellence to ensure that OFH meets expected guidelines. Responsible for ensuring that OFH staff understands QI process improvement.
7. Provide strategic oversight of proactive and reactive safety activities including root cause analysis and failure mode effects analysis in regards to the facilitation of process, planning, implementation and evaluation of effectiveness of process changes.
8. Provides support for Quality Improvement and Compliance, Peer Review, Credentialing, and Environment of Care/Safety Committees and other clinical/operational committees, as needed.
9. Monitor and evaluate patient care activities and patient satisfaction surveys to identify trends and opportunities for improvement.
10. Monitor validated and verified data collection, analysis of data by internal staff, outside consultants; for the development of written reports, findings, and recommendations to Executive Staff.
11. Assess entity compliance with accreditation standards, regulations related to clinical care in collaboration with OFH’s management team and clinical staff.
12. In collaboration with clinical staff, participates in monitoring, reporting dashboards, improvement activities related to clinical guidelines, healthcare quality/safety initiatives, accreditation and regulatory requirements
13. Assists executive management team and other management staff in the development and tracking of plans of correction for improvement processes.
14. Works closely with Director of Performance Improvement to ensure that performance improvement objectives are meet with continual quality improvement objectives.
15. Provides reports and data summaries relevant to performance improvement activities. Additionally, provides ad-hoc reports on quality improvements when requested by executive management team and/or COO. May be asked to present information at meetings.
16. Develops tracking mechanisms and reporting structure for Utilization Review.
17. Works with the Director of Operations, along with site leadership in the analysis of clinical systems and in the development, implementation, and on-going evaluation of clinic flow process.
18. Works closely with the Compliance and Business Service Manager for the the continued development, implementation and oversight of the OFH compliance program.
19. Establish relationships with, and track the transition efforts of sites in QI for purposes of sharing best practices.
20. Other related duties as directed by the COO. The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Other Duties:
1. HIPAA compliance – responsible for maintaining abreast of and in compliance with all HIPAA regulations and requirements. Treats all member information confidential.
2. Compliance – Understanding of and ability to ensure compliance with all local, state federal regulations along with best practice for industry standard(s).
3. QA/QI – Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
4. Information Technology (IT) – May be required to learn and use the EHR/EOHR (Medical Practice Electronic System) and its components. As required by the job functions and highlighted in the Policies and Procedures.
5. All employees will participate in Patient Centered Health Home Model at Omni Family Health.

Qualifications, Education, and Experience:

1. BSN, RN with 4 years of clinical experience in a hospital setting or equivalent required. Advanced degree in nursing or PhD preferred; or Master’s Degree in Nursing, Public Health, Public Administration, Health Services/Community Health or Management. Minimum three years’ experience in quality management, utilization review, risk management, with a demonstrated record of coordinating multiple quality improvement/assurance related projects. ; or
2. Baccalaureate Degree in one of the above and at least six (6) years increasingly responsible management experience in quality/risk management.
3. Other essential skills include data analysis and interpretation and project management.
4. Certification as a Professional in Healthcare Quality (CPHQ) or related field, preferred
5. Demonstrated organizational, management, supervisory, and teaching skills in a health care delivery organization.
6. Knowledge and understanding of JCAHO accreditation standards, NCQA standards, Chroninc Care Model, principles of quality and performance improvement processes (PDSA), , and familiarity with State/Federal regulations.
7. Ability to work well with others in a professional and team oriented environment.
8. Knowledge and understanding of use of technical measurement instruments, computer systems and applications. Ability to monitor quality control standards and to analyze and interpret complex data and prepare summary reports.
9. Skill in organizing work to achieve health center goals and objectives.
10. Effective verbal and written communication skills in English and demonstrated ability to analyze data and write concise narrative and statistical reports.

Responsible to:    Chief Operations Officer

Classification:        Full-time; Exempt

Home Health Program Manager (HHP)

JOB DESCRIPTION

 Location:   Shafter/Oildale 

Job Summary:  The Health Home Program (HHP) Program Manager position provides administrative management and supervision to the Medical Division of Omni Family Health in regards to the HHP grant. As a recipient of the Kern Health Systems (KHS) HHP grant, Omni Family Health (OFH) is required to provide health care services to a defined patient population and to achieve specific health outcomes.

Job Duties:  

  1. The HHP Manager serves as a key member and leader of the HHP Team and is responsible for the implementation and development of program.
  2. The HHP Manager works collaboratively with the health care team members, patients, families and caregivers to ensure safe, appropriate, comprehensive planning and delivery of care.
  3. The HHP Manager is responsible for management of operations of the care team.
  4. The HHP Manager has responsibility for development of quality measures and reporting them to the CB-CME and the Managed Media-Cal plan.
  5. This position supports the overall development and implementation of policies and procedures for the program.
  6. The HHP Manager assists in marketing the program to stakeholders and services as an ambassador for Patient Centered Care.
  7. The HHP Manager works with staff members, community agencies and consultants to resolve the needs and problems of the member through the development of health home programs.
  8. Works to establish and maintain interpersonal relationships with both internal and external staff and other agencies.
  9. Serves as a team leader in ensuring communication among all IDT members.
  10. Has the ability to demonstrate knowledge and skills to facilitate programming appropriate to the needs of the patient populations.
  11. The HHP Manager has demonstrated commitment to the program vision and patient centered care from a motivational interviewing, trauma informed and culturally sensitive perspective.
  12. Understands the importance of IT and data deliverables, and works collaboratively with the MCP to ensure necessary data is received/sent.
  13. Exhibits knowledge and skill in the use of computer software applications for drafting documents, data management, and tracking.
  14. Possesses excellent written and verbal communication with contract providers and internal staff to promote effective and timely coordination of care and dissemination of policies and procedures.
  15. Performs day-to-day administrative tasks such as maintaining information files and processing paperwork related to clinical and programming needs.

Additional Duties:

  1. HIPAA compliance – Responsible for maintaining abreast of and in compliance with all HIPAA regulations and requirements. Treats all member information confidential.
  2. Compliance – Ensure compliance with all local, state and federal regulations.
  3. QA/QI – Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
  4. IT – Required to learn and use the Electronic Health Record and Practice Electronic System and its components. As required by the job functions and highlighted in the Policies and Procedures. These components include NextGen, PMS, QSI and other electronic features, as they are developed and implemented, as applicable to work environment.
  5. All employees will participate in Patient Centered Health Home Model at Omni Family Health.

Qualifications, Experience, and Education: 

  1. BA/BS degree in Healthcare, Business Management or related field from an accredited college/university required.
  2. Five years of progressive supervision and management in service delivery. Previous patient centered medical home and NCQA knowledge a plus.
  3. Valid California Driver’s license and have own transportation.
  4. Bilingual in English/Spanish preferred but not required

Responsible to: Chief Clinical Services Officer

Classification: Exempt position, full-time

 JOB DESCRIPTION 

 

Job Summary:  The Health Home Program (HHP) Program Manager position provides administrative management and supervision to the Medical Division of Omni Family Health in regards to the HHP grant. As a recipient of the Kern Health Systems (KHS) HHP grant, Omni Family Health (OFH) is required to provide health care services to a defined patient population and to achieve specific health outcomes.

Job Duties:  

  1. The HHP Manager serves as a key member and leader of the HHP Team and is responsible for the implementation and development of program.
  2. The HHP Manager works collaboratively with the health care team members, patients, families and caregivers to ensure safe, appropriate, comprehensive planning and delivery of care.
  3. The HHP Manager is responsible for management of operations of the care team.
  4. The HHP Manager has responsibility for development of quality measures and reporting them to the CB-CME and the Managed Media-Cal plan.
  5. This position supports the overall development and implementation of policies and procedures for the program.
  6. The HHP Manager assists in marketing the program to stakeholders and services as an ambassador for Patient Centered Care.
  7. The HHP Manager works with staff members, community agencies and consultants to resolve the needs and problems of the member through the development of health home programs.
  8. Works to establish and maintain interpersonal relationships with both internal and external staff and other agencies.
  9. Serves as a team leader in ensuring communication among all IDT members.
  10. Has the ability to demonstrate knowledge and skills to facilitate programming appropriate to the needs of the patient populations.
  11. The HHP Manager has demonstrated commitment to the program vision and patient centered care from a motivational interviewing, trauma informed and culturally sensitive perspective.
  12. Understands the importance of IT and data deliverables, and works collaboratively with the MCP to ensure necessary data is received/sent.
  13. Exhibits knowledge and skill in the use of computer software applications for drafting documents, data management, and tracking.
  14. Possesses excellent written and verbal communication with contract providers and internal staff to promote effective and timely coordination of care and dissemination of policies and procedures.
  15. Performs day-to-day administrative tasks such as maintaining information files and processing paperwork related to clinical and programming needs.

Additional Duties:

  1. HIPAA compliance – Responsible for maintaining abreast of and in compliance with all HIPAA regulations and requirements. Treats all member information confidential.
  2. Compliance – Ensure compliance with all local, state and federal regulations.
  3. QA/QI – Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
  4. IT – Required to learn and use the Electronic Health Record and Practice Electronic System and its components. As required by the job functions and highlighted in the Policies and Procedures. These components include NextGen, PMS, QSI and other electronic features, as they are developed and implemented, as applicable to work environment.
  5. All employees will participate in Patient Centered Health Home Model at Omni Family Health.

Qualifications, Experience, and Education: 

  1. BA/BS degree in Healthcare, Business Management or related field from an accredited college/university required.
  2. Five years of progressive supervision and management in service delivery. Previous patient centered medical home and NCQA knowledge a plus.
  3. Valid California Driver’s license and have own transportation.
  4. Bilingual in English/Spanish preferred but not required

Responsible to: Chief Clinical Services Officer

Classification: Exempt position, full-time

 

Health Education Manager

JOB DESCRIPTION

 Location:     Shafter               

 Job Summary:         Under the direction of Director of Nursing, the Health Education Manager directs, supervises, and manages all work activity of Omni Family Health (OFH) Health Education Department. The manager monitors compliance with policies and procedures to assure the goals and objectives for the appropriate and timely education of disease specific processes and case management of patients enrolled in comprehensive perinatal services program are met.

Job Duties:              

  1. Plan, organize, direct, coordinate, supervise, and manage the operation of the health education department.
  2. Provide oversight of daily operations for department including staffing, training, metrics, performance and reporting
  3. Coordinate the implementation and maintenance of the Electronic Health Record, CPSP Tracking System; automated phone system and other systems and acts as the liaison with information technology staff and works with staff to resolve any issues.
  4. Supervise, direct, train and evaluate performance of all health education staff.
  5. Effective scheduling of staff and workflow to provide optimum coverage with available resources to meet department goals relating to case management and quality.
  6. Answer inquiries, provide information and resolve complaints from the public or other agencies in regards to case management and education.
  7. Shall proficiently track and record reports in the CPSP tracking systems and electronic health record as they are received.
  8. Shall cooperatively work with outside agencies to help patients apply for alternate resources when appropriate.
  9. Shall coordinate audits of CPSP case managed accounts to help ensure compliance of program and healthy outcomes.
  10. Promote and believe in OFH mission statement.
  11. Ability to relate to the public regardless of racial, ethnic and economic status
  12. Investigate difficult cases and is the lead contact for patients or provider’s inquiries/concerns in obtaining appropriate care for the patient.
  13. Interview, hire, perform disciplinary action and performance evaluations for employees.
  14. Maintain inventory of supplies and equipment for the Health Education Department.
  15. Perform other related duties as assigned or requested.

Additional Duties:

  1. Promote and believe in Omni Family Health Mission and Vision Statement.
  2. HIPAA compliance – Responsible for enforcing compliance with all HIPAA regulations and requirements. Treat all member information confidential.
  3. Compliance – Ensure compliance with all local, state and federal regulations.
  4. QA/QI – Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
  5. IT – Required to learn and use the Electronic Health Record and Practice Electronic System and its components as required by the job functions and highlighted in the Policies and Procedures
  6. All employees will participate in Patient Centered Health Home Model at Omni Family Health.
  7. Enhance professional growth and development through participation in educational programs, current literature, in-service meetings, and workshops.
  8. Encourage creative thinking, problem solving, and empowerment as part of the facility   management group to improve teamwork and morale.

Job Requirements:

  1. Ability to work under pressure.
  2. Ability to handle multi-functions.
  3. Must express independent judgment, make decisions, oversee processes and ensure compliance.
  4. Ability to communicate well and provide feedback to supervisors about staff performance.
  5. Ability and willingness to treat all patients with the utmost kindness and consideration in the most trying situations.
  6. Friendly personality with the desire to work with the public.
  7. Understanding of community based organizations.
  8. Knowledge of medical terminology.
  9. General understanding of PC computer software including automated business systems and database.
  10. Demonstrate ability to communicate clearly and with sensitive compassion to patients.
  11. Self-starter, organized and results oriented.
  12. Must have a valid California Driver’s License at all times plus proof of insurance, to allow you to be placed in all Omni Family Health clinics if needed.
  13. Must be available to travel and work at any Omni Family Health location, other than the assigned site and be agreeable to work weekends, if so needed.
  14. Ability to relate to the public regardless of ethnic, religious, and economic status.

Qualifications, Education, and Experience:

  1. Preferred Bachelor’s Degree in healthcare related field.
  2. Must have supervisory experience of at least two years and knowledge of supervisory practices and principles, including work planning, scheduling, review and evaluation and employee training and discipline.
  3. Must have certification in CPSP or acquire certification within one year of employment
  4. Knowledge of applicable laws, rules and regulations, including Medi-Cal and HIPPA.
  5. Thorough understanding of medical terminology, insurance and program requirements. Programs such as Child Health Disability and Prevention Program, Comprehensive Perinatal Services Program, Family Pact, and Presumptive Eligibility.
  6. Ability to communicate and maintain an effective working relationship with staff and providers.
  7. Must be a self-starter and be able to function with little or no supervision.
  8. Must have a valid Driver’s License and Proof of insurance.

Responsible to:          Director of Nursing

Classification:            Full or Part Time Position, Exempt

 

Oral Health Patient Coordinator

Job Description 

Location:      Multiple Sites

JOB SUMMARY:           Under the general direction of the Chief Dental Officer and the Director of Dental Services, in accordance with established protocols, the person in this position will provide outreach activities to patients and families focused on helping receive preventive and oral disease management care. Assist in making appointments, engaging patients, motivational interviewing, and goal setting. Educate oral health patients who have chronic diseases about Omni Family Health (OFH) dental services and assists patients in making appointments.

JOB DUTIES:

  1. Expand OFH’s oral health community outreach and education services by assisting with the planning, organizing, and implementation of dental outreach events and activities within the community.
  2. Coordinate process to identify high-risk oral health patients and enroll them in the dental services program.
  3. Participate as an active member of the NexGen team to coordinate appropriate interdisciplinary care for oral health patients and ensure needed follow-up services.
  4. Support the expansion of dental services and ensure that the community’s dental health needs are addressed by providing oral health education at the health center and in community settings.
  5. Provides support and is familiar with clinic procedures such as scheduling of appointments, patient fees, confidentiality, and availability of a variety of services.
  6. Supports the expansion of the program by developing and consistently updating the tracking process where all individual patient and community contacts are logged.
  7. Ensure the success of the outreach program by collecting engagement data and submitting regular monthly reports on patients served and community contacts.

Other Duties:

  1. May perform dental hygiene job duties according to the table of permitted duties.
  2. Other duties as assigned by supervisor.
  3. Duties and responsibilities may be added, deleted, or changed at any time at the discretion of management, formally or informally either verbally or in writing. 

KEY COMPETENCIES:

  1. Strong communication skills (oral and written) and ability to interact professionally with a variety of stakeholders including patients, families, health professionals, community agencies, and government departments.
  2. Ability to create and manage systems and processes.
  3. Strong analytical understanding and familiar with statistical methodology.
  4. Demonstrated ability to work with persons and groups of diverse racial, ethnic, and economic backgrounds.
  5. Working knowledge of basic oral health practices and terminology.
  6. Strong computer skills and ability to learn quickly new software programs.
  7. Detail oriented and organized.
  8. Ability to work independently and as part of a group.
  9. Interest in community health/health equity.
  10. Integrity and team work. 

ADDITIONAL DUTIES:

  1. HIPAA compliance – Responsible for maintaining abreast of and in compliance with all HIPAA regulations and requirements. Treats all member information confidential.
  2. Compliance – Ensure compliance with all local, state and federal regulations.
  3. QA/QI – Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
  4. IT – Required learning and using the Electronic Health Record and Practice Electronic System and its components. As required by the job functions and highlighted in the Policies and Procedures. These components include NextGen, PMS, QSI and other electronic features, as they are developed and implemented, as applicable to work environment.
  5. All employees will participate in Patient Centered Health Home Model at Omni Family Health. 

MINIMUM QUALIFICATIONS:

  1. Licensed as a Registered Dental Hygienist
  2. Knowledge of dental terminology
  3. Knowledge of MS Office and Excel

PREFERRED QUALIFICATIONS:

  1. Licensed as a Registered Dental Hygienist in Alternative Practice
  2. Bachelor’s degree in health-related field
  3. Experience working in a dental office or health care setting

Responsible to:          Director of Dental Services 

Classification:            Full time, Exempt position.

 

Executive Assistant to the CEO

 JOB DESCRIPTION

 Location:  Administration – Bakersfield

Job Summary:     Under the supervision and direction of the Chief Executive Officer, has charge of the Executive office; answers and refers inquiries and gives our approved information or as directed by the Chief Executive Officer to the public. Handles all corporate and executive office mail and correspondence.  May supervise all or part of the administrative assistants at Omni Family Health (OFH) sites, follows up on all outstanding matters, maintains administrative and board files, and performs other related work.

Job Duties:

  • Assist CEO in planning and coordinating daily calendar; Schedule meetings and appointments and make travel and other logistical arrangements as directed.
  • Work closely and effectively with CEO to ensure he/she is well informed of upcoming commitments and responsibilities, following up appropriately.
  • Assist and work closely with all corporate branches, divisions and/or departments in accordance with OFH’s policies and procedures and as directed by the Chief Executive Officer.
  • Provide a bridge for smooth and productive communication between the CEO and internal departments, demonstrating leadership to maintain credibility, trust and support with executive management and staff.
  • Attend administrative, board and committee meetings, take notes and prepare meeting agendas and prepare minutes as directed; Organize appropriate follow-ups from all meetings and track timely completion of tasks as necessary.
  • Conserve CEO’s time by reading, researching and routing correspondence and answering inquiries appropriately.
  • Prioritize simultaneous or conflicting needs; handle matters expeditiously, proactively and follow-through on projects to successful completion, often with deadline pressures.
  • Responsible for drafting all internal memorandums and correspondence on behalf of the President and CEO and the Chairman of the Board; Assemble the budget proposal, grant proposal, contract proposals, and likewise under the direction of the Chief Executive Officer, and Branch Directors, proofreading and correcting as necessary.
  • May plan or assist in the planning of internal and external events including Senior Management Team meetings, trips and annual leadership meetings.
  • Track vacation schedules of corporate employees for the purpose of use by the Chief Executive Officer.
  • Create and maintain CEO reports and presentations as directed.
  • Maintain accurate files and records for easy follow up.
  • Responsible for all administrative and executive ordering of supplies and keeps up inventory of supplies.
  • In charge of administration staff and administrative assistants at all sites, “selecting and evaluation” in conjunction with department Directors, Chiefs or his/her appointees.
  • Other duties and/or responsibilities as the Chief Executive Officer may assign from time to time.

Job Requirements:

  • Ability to work under pressure and handle multi-functions in proficient and efficient manner.
  • Must possess exceptional communication skills, knowledge of community needs, and willing to participate in some community activities when required.
  • Must be familiar with the health care delivery system practices through education, training or experience. Must understand patient demands and hold effective communication skills with the public.
  • Must update him/herself with funding sources requirements, data collection, and have the ability to explain the services under different programs to the patients/ public/ agencies and the ability to train others on the same.
  • Able to function independently and create his/her own initiative to progress and succeed.
  • Must be alert and respect confidentiality of information of all types “General personnel, and/or patient related information.”
  • Promotes and believes in OFH mission statement.
  • Ability to relate to the public regardless of race, ethnicity, religion, age, sex, disability or economic status.
  • HIPAA compliance – Responsible for staying abreast of and in compliance with all HIPAA regulations and requirements. Treats all member information confidential.
  • Compliance – Ensure compliance with all local, state and federal regulations.
  • QA/QI – Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
  • IT – Required to learn and use the Electronic Health Record and Practice Electronic System and its components. As required by the job functions and highlighted in the Policies and Procedures. These components include NextGen, PMS, QSI and other electronic features, as they are developed and implemented, as applicable to work environment.

 Qualifications, Education and Experience:

  • Bachelor’s Degree or higher preferred.
  • Project management training preferred.
  • Minimum of 3-5 year’s administrative experience, with experience assisting C-level executives desired.
  • Superior communication (both oral and written), multi-tasking and organizational skills required.
  • Excellent skills in Microsoft Word, Outlook, Excel and PowerPoint required.
  • Demonstrated proactive approaches to problem-solving, with strong decision making capability.
  • Emotional maturity.
  • Highly resourceful team player, with the ability to also be extremely effective independently.
  • Proven ability to handle confidential information with discretion.
  • Forward thinker, who actively seeks opportunities and proposes solutions.

Responsible To:         Chief Executive Officer

Classification:            Full or Part Time Position, Exempt

Chief of Staff to the Chief Executive Officer (COS)

JOB DESCRIPTION

 Location:   Corporate Administration Bakersfield

 Job Summary:      The Chief of Staff to the Chief Executive Officer of Omni Family Health is responsible for planning and directing the administrative, clinical, operational and financial initiatives of the organization and provides strategic advice to the Chief Executive Officer and/or the Executive Management Team to improve the daily management of the organization. The primary responsibility of the COS is to ensure the priorities of the CEO are executed upon, and will work with team members across the organization to ensure this objective is completed. This role requires significant independence, analytical skills, strong relationship building abilities, ample people and project management experience, flexibility and discretion. The COS is the Chief Executive Officer’s primary advisor and partner on internal and external affairs.

Job Duties:

  1. Serve as critical thought-partner to the CEO and to the Executive Management Team, while providing sound counsel and maintaining complete confidentiality.
  2. Collaborate with CEO in reviewing progress toward meeting organizational goals and objectives.
  3. Drive implementation of current strategic plan, including development of benchmarks, analysis of progress toward objectives, leadership of staff in goal setting and monitoring, and presentation of plan to the board and other stakeholders.
  4. Conduct research, analyze and interpret information, problems and proposals to ensure objective and complete information is provided to the CEO for decision making.
  5. Provide a bridge for smooth and productive communication between the CEO and internal departments, demonstrating leadership to maintain credibility, trust and support with executive management and staff.
  6. Create and operate a reporting system that allows for a timely flow of necessary data into the office of the CEO from all relevant departments and direct reports.
  7. Provide project leadership; prioritize simultaneous or conflicting needs; handle matters expeditiously, proactively and follow-through on projects to successful completion, often with deadline pressures.
  8. Hold executive leadership accountable for the development of annual operating plans and budgets, as well as adherence to same, and ensure these plans and budgets are consistent with the mission and strategic plans of the organization.
  9. Serve as a first alert system – an extra set of eyes and ears – keeping the CEO aware of unanticipated problems to be addressed or opportunities to be considered.
  10. Lead development, planning, implementation, and analysis of special projects or initiatives that may arise.

Job Requirements:

  1. Work closely with the Executive Assistant to the CEO to ensure the appropriate management of the CEO’s calendar so that all priorities are met and proactively planned.
  2. Handle complex situations and multiple responsibilities simultaneously, mixing long-term projects with the urgency of immediate demands.
  3. Must possess exceptional communication skills, knowledge of community needs, and willing to participate in some community activities when required.
  4. Accountable for implementing decisions made by the CEO.
  5. Draft communications on behalf of the CEO including internal and external communications and scheduled updates to the Board of Directors.
  6. Able to function independently and create his/her own initiative to progress and succeed.
  7. Must be alert and respect confidentiality of information of all types “General personnel, and/or patient related information.”
  8. Promotes and believes in OFH mission statement.
  9. Compliance – Ensure compliance with all local, state and federal regulations.
  10. QA/QI – Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.

Professional, Technical Knowledge, Key Skills and Characteristics:

  1. Provides operational and project management leadership across the organization.
  2. Knowledge of the practices of medicine, dentistry and mental health sufficient to understand their roles within the organization and the health care industry at large.
  3. Knowledge of accounting and financial analysis practices sufficient to understand financial reports and the impact of financial performance on the organization’s operations.
  4. Proficient computer skills including the ability to prepare correspondence and reports in the use of Microsoft Office applications; Word, Outlook and PowerPoint and summarize and report data in Excel spreadsheets.
  5. Represents the organization in a professional and effective manner to the community.
  6. Relates and interacts with staff at all levels of the organization.
  7. Demonstrates excellent analytical, quantitative and financial skills.
  8. Evaluates and effectively addresses highly complex issues and problems.
  9. Demonstrates superior leadership and management skills.
  10. Understands concepts of quality assurance and improvement systems and documentation.
  11. Identifies best practices in other community health centers to consider for incorporation in OFH operations.
  12. Unquestionable personal code of ethics, integrity, diversity and trust.
  13. Ability to give and receive constructive criticism and hold individuals accountable by coaching and providing performance feedback.
  14. Must possess authority and confidence to make decisions.
  15. Passionate about supporting CEO in execution of priorities and projects but be content remaining largely outside of the spotlight.
  16. Handle sensitive and confidential information with tact, diplomacy, discretion and judgement.
  17. A reputation for responsiveness, thoroughness and accuracy.

Additional Duties and Responsibilities

  1. HIPAA compliance – Responsible for maintaining abreast of and in compliance with all HIPAA regulations and requirements. Treat all member information confidential.
  2. Compliance – Ensure compliance with all local, state and federal regulations.
  3. Quality Assurance/Quality Improvement- Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
  4. IT – Required learning and using the Electronic Health Record and Electronic Practice Management System (EHR/EPM) and its components. As required by the job functions and highlighted in the Policies and Procedures. These components include NextGen, Schedule Anywhere and other electronic features, as they are developed and implemented, as applicable to work environment. Also will need to work closely with IT in the development of dashboards and reports to support medical and nursing functions in the day-to-day operations and strategizing.
  5. All employees will participate in Patient Centered Health Home Model at Omni Family Health.

Qualifications, Education, and Experience:

  1. Master’s degree or equivalent from an accredited college or university; Law or medical degree, including mid-level or nursing certification preferred.
  2. Authoritative knowledge of the principles of practice and techniques in Federally Qualified Health Centers (FQHCs) is highly desirable.
  3. 7-10 years related professional experience, or equivalent combination of education and experience in a management/strategic role.
  4. Strong project management skills and ability to lead multiple projects forward effectively.

Responsible to:     Chief Executive Officer

Classification:       Full Time Position, Exempt

Laboratory Coordinator

 JOB DESCRIPTION

Location: Shafter

 Job Summary:           The Laboratory Coordinator is responsible for all routine and specialized assignments and demonstrates proficiency and understanding of the procedures in the areas of CLIA Waived Testing.  Under the direction of the Director of Nursing will perform additional technical and clerical functions in one or more sections of the laboratory services offered at Omni Family Health.  This position requires independent judgment and discretionary decision making.

Job Duties:

  1. Responsible with all aspects of the CLIA Waived labs.
  2. Maintain laboratory logs of CLIA Waived tests as required and in accordance with generally accepted practices, policies, procedures, and protocols established in said area.
  3. Participate in a quality control program.
  4. Maintain reagents and supplies; do the ordering, inventory and inspection of material to assure the valid dates of use and destroy those outdated supplies as required by state licenses, general practices and procedures in the area.
  5. Responsible for coordination of all functions required by the reference laboratories and assure proper collection of information for billing purposes when necessary.
  6. Assist in receiving, identifying, accessioning, processing and transporting of specimens when necessary.
  7. Maintain work area in safe, aseptic, and organized manner.
  8. Perform administrative duties as requested by the Director of Nursing.
  9. Reconcile labs ordered vs labs resulted.
  10. Develop and maintain an up to date CLIA Waived Training Program for Medical Assistants.
  11. Coordinate CLIA Waived Lab Testing trainings for newly hired staff and annually or as requested by Director of Nursing.
  12. Maintain training records in coordination with Human Resources.
  13. Communicate problems and needs to Director of Nursing
  14. Work closely with the clinical staff and required to perform:
    • Venipunctures
    • Complete lab requisitions with correct information
    • Perform CLIA Waived Testing
  1. Responsible for the reconciliation of reference lab invoices for laboratory services provided to employees and patients.
  2. Work closely with Electronic Health Record Project Lead and Billing Manager to ensure appropriate Lab CPT Codes in system.
  3. Promote and believe in Omni Family Health mission statement.
  4. Ability to relate to the public regardless of ethnic, religious, and economic status.
  5. Perform other duties as assigned.

Additional Duties:

  1. HIPAA compliance – Responsible for maintaining abreast of and in compliance with all HIPAA regulations and requirements. Treats all member information confidential.
  2. Compliance – Ensure compliance with all local, state and federal regulations. QA/QI – Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
  3. IT – Required to learn/use the Electronic Health Record and Practice Electronic System and its components. As required by the job functions and highlighted in the Policies and Procedures. These components include NextGen and other electronic features, as they are developed and implemented, as applicable to work environment. Be familiar and use email, web browsing, telephone applications, and office products.
  4. Participate in on-call schedule (One week Monday-Sunday) and weekend clinic coverage, frequency of these depends on provider availability.

Job Requirements:

  1. Ability to work under pressure
  2. Ability to handle multi-functions.
  3. Must express independent judgment, make decisions, oversee processes and ensure compliance
  4. Ability to communicate well and provide feedback to Supervisors about staff performance.
  5. Ability and willingness to treat all patients with the utmost kindness and consideration in the most trying situations.
  6. Friendly personality with the desire to work with the public.
  7. Understanding of community based organizations.
  8. Must be available to travel and work at any Omni Family Health location, other than the assigned site and be agreeable to work weekends, if so needed.
  9. Must have a Valid California Driver’s License at all times plus proof of insurance, to allow you to be placed in all Omni Family Health clinics if needed.

Qualifications, Education, and Experience:

  1. Must have a high school diploma or equivalent.
  2. Be familiar with CLIA Waived laboratory equipment, the operation, maintenance and performance of such equipment.
  3. Must have the ability to work with people, relate to them and be committed to the goals and objectives of Omni Family Health in delivering health care needs to its communities.
  4. Two years of laboratory experience preferred.
  5. Supervisory experience is preferred.
  6. Phlebotomy Certification (PBT) preferred.

Responsible To:         Director of Nursing

Classification:            Full or Part time Position, Exempt

Accounting Supervisor

JOB DESCRIPTION

 Location: Corporate Bakersfield

Job Summary: Under the direction of the Controller of Omni Family Health, the person handling this position shall assist in the operation of the accounting functions of OFH. Responsible for all general ledgers, accounts payable, payroll, banking activities, lease equipment schedules. Assist Controller in preparing and documenting grant/contract invoices, rental invoices, financial reports and monthly journal entries in accordance with established policies and procedures, and Federal and State agencies requirements.

Job Duties:

  1. Maintain overall accounting records for all financial transactions of all programs in accordance with funding agencies requirements and generally accepted accounting principles.
  2. Assure that proper procedures and controls are in place in the areas of purchasing, inventory, cash receipts, cash disbursements, bank reconciliations, and depreciation. Recommend changes as needed to achieve the above.
  3. Review the completion of new asset list schedule and any construction schedule on a monthly basis and update depreciation schedule accordingly.
  4. Review cash payment requisitions to reflect correct coding, payment and fund sources, department, subdepartment, and location “branch” for all monthly lease/rent payments.
  5. Responsible for making sure that all contractual invoices are received and paid on time. Thus, prepare the account payable proposed to be paid list. Thus, review monthly vendor statements against A/P outstanding.
  6. In charge of producing account payable checks and accounts payable reports on a weekly basis and all first of the month checks based on approved payable by the Controller.
  7. Maintains an accurate cash journal for all bank accounts and provides daily cash balance report.
  8. Assist in closing the financial book (reconciliation of assets and liabilities) as required by the Controller on a monthly, quarterly and yearly basis.
  9. Produce monthly, quarterly, and yearly financial reports and management reports as directed by the Controller
  10. Assist in the preparation of clinic annual reports, UDS, Medi-cal and Medicare cost reports as directed by the Controller.
  11. Assist in review payroll process and cost allocation to assure proper submission, internal control and coding.
  12. Other related duties as required by Controller.
  13. Promote and believe in OFH mission statement.
  14. Ability to relate to the public regardless of ethnic, religious and economic status.

Additional Duties:

  1. HIPAA compliance – Responsible for maintaining abreast of and in compliance with all HIPAA regulations and requirements. Treats all member information confidential.
  2. Compliance – Ensure compliance with all local, state and federal regulations.
  3. QA/QI – Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
  4. IT – Required to learn and use the Electronic Health Record and Practice Electronic System and its components. As required by the job functions and highlighted in the Policies and Procedures. These components include NextGen, PMS, QSI and other electronic features, as they are developed and implemented, as applicable to work environment.
  5. All employees will participate in Patient Centered Health Home Model at Omni Family Health.

Qualifications, Education, and Experience:

  1. Graduate from 4 year College with major in Accounting or Business Administration with at least two years experience in similar accounting position.
  2. Must be a self starter, able to coordinate the accounting and cost accounting functions to produce operation and financial reports.
  3. Ability to use independent judgment, and maintain a professional and effective working relationship with all personnel, Bank, Outside Auditors, Local, State and Federal Agencies.
  4. Knowledge of keeping and reviewing financial or statistical records.
  5. Knowledge of the methods, practices and terminology used in financial and statistical record keeping.
  6. Knowledge of office practices, systems and procedures.
  7. Ability to operate office machines and computerized accounting system. Knowledge of advanced computers is a must.

Responsible To:   Controller

Classification:      Full or Part Time Position, Exempt

Provider Recruitment & Employee Development Specialist

JOB DESCRIPTION

Location: Corporate – Administration Bakersfield

Job Summary:      Under the direct supervision of the Human Resources Director and in accordance with Omni Family Health (OFH) Policies and Procedures, this position is responsible for facilitating the Provider recruitment process during the pre/post interview hiring and on-boarding process. Acts as a liaison between the site, and the provider during the interview process and educating candidates on OFH services, processes, the organization and the community. Provide or coordinate staff training and development and organizes social functions and other employee benefits and recognition awards for the company as requested.

Job Duties/Responsibilities:

  1. Act as the primary liaison and provide consultation/education during the pre-interview process to answer questions, provide facility and community information, and facilitate contact between candidates and provider leaders. Provide consistent communication on the candidate, itinerary development, market conditions and recruitment plans. Identify and monitor issues to be proactive in determining a plan and provide the site feedback on problem solving tactics. Ensure the process is efficient and effective, and the interview is comprehensive.
  2. Identify the physician’s family needs, researche as needed, provide community tours and educate the family accordingly.
  3. Develop, coordinate, and schedule site visits, itineraries and interviews for candidates. In conjunction with operational and medical chiefs, ensure cultural and skill fit in the assessment of provider candidates.
  4. Accompany the candidate on the interview, provide feedback post-visit, obtain feedback from the executive team and the candidates to assess and evaluate the effectiveness of the visit.
  5. Work with medical chiefs to develop and maintain written practice descriptions to capture/summarize each provider practice opportunity, information on the current practicing providers, and on the community in which the practice is based. Brand and sell OFH as an organization as well as the services and programs provided across the system. Display the organization’s best of practice processes/services to ensure a comprehensive and consistent presentation of the organization to our candidates.
  6. Monitor credentialing, privileging and licensing with Chief Human Resources Officer and Credentialing Manager to ensure that the process moves effectively and timely after an offer is made/accepted. Monitor for potential gaps that slow down the process and facilitate solutions ensuring appropriate information is provided.
  7. Facilitate and coordinate the on-boarding process with leadership, the providers, and HR Provider recruitment team to ensure a successful transition. Assist HR, site and provider leadership in coordinating the site orientation process and elicit feedback on process. Follow the provider post hire to ensure a smooth transition, answer all questions, resolve issues, address family and provider needs, facilitate any additional communications, and solicit feedback on the practice as well as opportunities for improvement.
  8. Responsible for coordinating VISA documentation for immigration compliance and OFH updates.
  9. May participate in the development of provider requirement marketing and collateral materials.
  10. Responsible for sending out welcome packages and letters to new OFH Providers.
  11. Perform clerical functions such as creating letters and memos, create and maintain spreadsheets and distributes correspondence to staff and business partners.
  12. Provide or coordinate staff training and development with HR Director direction.
  13. Organize social functions for the company (i.e. Employee Appreciation ) as requested.
  14. Organize other employee benefits and recognition awards.
  15. Help to document activities prior to and during the events for internal and external communications.
  16. Assist with negotiations for location contracts and book event space, arrange food and beverage, order supplies, equipment and signage, and ensure appropriate décor to meet quality and Brand expectations.
  17. Conduct research, make site visits, and find resources to help executive staff make decisions about event possibilities.
  18. Serve as liaison with vendors on event-related matters.
  19. Promote and believe in Omni Family Health mission statement.
  20. Perform other related duties as directed by supervisor.
  21. Occasional Evenings and Weekends may be required.
  22. Travel required 0-25%

Additional Duties:

  1. HIPAA compliance – Responsible for maintaining abreast of and in compliance with all HIPAA regulations and requirements. Treat all member information confidential.
  2. Compliance – Ensure compliance with all local, state and federal regulations.
  3. QA/QI – Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
  4. IT – Required to learn and use the EHR/EOHR (Medical Practice Electronic System) and its components. As required by the job functions and highlighted in the Policies and Procedures. These components include NextGen, PMS, QSI and other electronic features, as they are developed and implemented, as applicable to work environment.
  5. All employees will participate in Patient Centered Health Home Model at Omni Family Health.

Qualifications: Education, Skills and Experience

  1. Bachelor’s degree in human resources or other related field is preferred (appropriate experience can be substituted for education). Four or more years experience in human resources, marketing, public relations or communications that include experience in developing relationships with providers. Experience working with providers or high-level professionals preferred.
  2. Three to five years (3-5) experience in Provider recruitment or related provider relations activities preferred.
  3. Knowledge of healthcare recruiting preferred.
  4. Knowledge and experience in creating effective relationships with providers.
  5. Skills in evaluating, addressing, and providing resolutions to complex issues and challenges.
  6. Manage sensitive and confidential material.
  7. Skills in recognizing potentially problematic issues, understanding the ramifications and problem solving for effective resolution.
  8. Knowledge of geographic area served to provide guidance to providers and their families on the community and surrounding areas.
  9. Advanced knowledge of state and federal employment laws impacting the recruitment function, human resources and the overall implications to the organization.
  10. Excellent interpersonal, verbal and written communication skills to effectively interact leadership, providers and various departments to provide consulting and guidance, identify needs and gaps, provide problem resolution, elicit feedback and coordinate processes.
  11. Ability to demonstrate excellent negotiation and effective organizational skills and priority-setting.
  12. Skills and experience leading and/or coordinating projects including timeline development, implementation and evaluation.
  13. Skills in serving as a resource and providing guidance to others.
  14. Proficient in the Microsoft Office or similar products. Knowledge of office procedures, word processing and computer software is required.
  15. Excellent customer service, phone and interpersonal skills.
  16. Ability to work independently in a fast-paced, multi-task environment with attention to detail and the ability to audit one’s own work. Ability to meet deadlines and possess time management skills with minimal supervision.

Responsible To:         Human Resources Director

Classification:            Full Time Position, Exempt

Director of Communications (DOC)

JOB DESCRIPTION

Location:  Administration – Bakersfield

Job Summary:   The Director of Communications must have excellent organizational abilities, be comfortable working in a deadline driven time sensitive work environment and capable of managing multiple projects with overlapping and/or conflicting deadlines. This position is responsible for planning, development and implementation of all of the organization’s marketing strategies, marketing communications, and public relations activities, both external and internal. This position will oversee the development and implementation of support materials and manage the print/production vendors, photographers and other third-party vendors. This includes developing timelines and oversight of the execution and production of all copy, photography, graphic design, website development, digital assets and public relations assets as needed by the organization. In addition to interfacing effectively with all department heads and creative partners, also direct the efforts of the marketing, communications and public relations staff.

Job Duties:

  1. Manage the organization’s brand and reputation
  2. Oversee the production of all creative/editorial concepts that are used in all marketing communication mediums including print, video, event branding, online marketing, website, and social media
  3. Create and launch press releases and marketing campaigns
  4. Develop branding initiatives, internal communications and external media relations
  5. Develop creative timelines for all marketing communication needs, and timetable and track development of all creative projects
  6. Manage media relations and maximize media opportunities
  7. Works collaboratively with staff to edit and post online content, including blog posts, as requested. Supports blogging activities, posting activities such as Facebook, LinkedIn, Twitter, YouTube and other interactive social media tools and platforms
  8. Inform respective functional groups of project status at key points in the creative development and notify them of any revisions to project timelines if dates are in jeopardy
  9. Manage and monitor marketing budget and provide budgetary status to supervisor
  10. Monitor and maintain quality standards for all creative/marketing output
  11. Determine communications strategy and execute programs to deliver communications objectives throughout the organization
  12. Assist with informal and formal market research and analyze data and results, as needed
  13. Communicate with and manage the print/production vendors, photographers and other third-party vendors for marketing communications projects, programs, etc.
  14. Experience using digital camera and software, video equipment and audio recording equipment. As needed, takes photographs and shoots video footage.
  15. Maintain branding standardization throughout organization
  16. Develop an annual marketing plan and budget adequate to continue to provide products and services necessary to develop internal and external marketing services
  17. Provide timely reports on Resource Development and Communications to the senior leadership team
  18. Plan and supervise the implementation of special events and smaller local market events

 Duties and Responsibilities

  1. Excellent written and verbal communication skills, with specific attention paid to writing, proofreading and editing marketing communications materials
  2. Fluent in current graphic design practices, web production software and other applications, such as Adobe Photoshop, Adobe Illustrator, Flash and PowerPoint
  3. Knowledge of WordPress and related blogging tools
  4. Exceptional project management and organizational skills and the ability to manage multiple projects, prioritize, and meet tight deadlines in a fast-paced environment for projects with varying scopes
  5. Proactive, solution-oriented, and articulate
  6. Strong attention to detail and impeccable follow-through
  7. Strong teamwork, communication, and interpersonal skills
  8. Adaptable in the face of rapidly changing priorities
  9. Must interact with project managers, designers, writers and business leaders comfortably and confidently
  10. Possess general knowledge of printing, retouching, photography, and packaging processes
  11. Have the ability to negotiate within a context of political sensitivity and competing interests
  12. Maturity and sound judgment
  13. Ability to make decisions and justify recommendations.
  14. Organized, strategic approach to creating and managing marketing deliverables
  15. Must have keen insights into market behavior, health care issues and the community served by the organization.
  16. Experience contracting for and managing services provided by external consultants and experts
  17. Strategic thinking: ability to set priorities, balance short-term and long-term objectives, and organize contacts to lay the basis for long-term relationship
  18. Ability to work independently as well as collegially
  19. Exceptional time-management, with the ability to manage and meet tight deadlines

Additional Duties:

  1. HIPAA compliance – Responsible for maintaining abreast of and in compliance with all HIPAA regulations and requirements. Treats all member information confidential.
  2. Compliance – Ensure compliance with all local, state and federal regulations.
  3. QA/QI – Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
  4. IT – Required to learn and use the EHR/EOHR (Medical Practice Electronic System) and its components. As required by the job functions and highlighted in the Policies and Procedures. These components include NextGen, PMS, QSI and other electronic features, as they are developed and implemented, as applicable to work environment.
  5. All employees will participate in Patient Centered Health Home Model at Omni Family Health.

Experience, Qualifications and Education

  1. Bachelor’s degree in marketing, communications, or related discipline required.
  2. Advanced degree and/or post-graduate training in marketing or Communications preferred
  3. Five (5) years of communications experience, ideally in an “in-house” leadership role within a complex (number and variety of constituents) nonprofit entity, and covering areas such as website content, internal newsletters and employee communications, and external marketing and advertising.
  4. The ability to take knowledge and transform it into exciting and useful messages, and disseminate it to the right audiences through the best distribution channels is critical.

Responsible To:              Chief Operations Officer (COO)

Classification:                 Full Time Position, Exempt

Grounds Keeper I

JOB DESCRIPTION

Location:  

  • Taft

 Job Summary:  Under light supervision, keep building space and grounds clean in an orderly manner. Collect and remove waste, trash, and dust. Sweep, vacuum, and mop on a daily basis. Strip floors and wax as required. Maintain a schedule of maintenance of property and related equipment. Ensure that all property is secured. Responsible for ensuring that all individuals utilize proper entry and exit signs. All tasks to be performed with a professional attitude, efficiently and in accordance with National Health Services, Inc. regulations.

Job Duties:

A. Housekeeping

  1. Sweep, vacuum, mop on a daily basis.
  2. Clean, dust and polish furniture, clean windows, walls and ceilings.
  3. Assist in moving and arranging furniture and equipment.
  4. Strip and wax floors as required/scheduled.
  5. Clean and Shampoo carpet as required/scheduled.
  6. Maintain the lawn, flower bed and sprinkle system.
  7. Responsible to maintain the whole facility clean to include painting the building, maintaining wallpaper, lawn and flowerbeds, and maintaining the furniture as required.
  8. To change air filter for air conditioner and light bulbs/ fixtures as needed/ scheduled.
  9. Maintain equipment and materials used in work and advice when repairs are needed.
  10. Do minor electric and plumbing repairs.
  11. Other related duties as required

B.  Security

  1. To check safety devices, such as fire extinguishers, fire sprinklers, fire alarm and burglary alarm to be in working condition at all times.
  2. Responsible for maintaining all site Security.
  3. Assisting in ensuring that all Non-NHSI employees are wearing visitor badges and have been authorized to enter any NHSI site.
  4. Responsible for all exit and entry doors at site and ensuring those doors are locked if designated.
  5. Responsible for maintaining the alarm system and ensuring proper usage and arming/disarming of the system.
  6. Responsible for the security alarm code.

 C. May be required to assist on other work:

  •  Repairs furniture and equipment.
  • Moves and installs partitions.
  • Install park structures and equipment.
  • Build small structures and cabinets.
  • Build forms and installs concrete supports; mixes, pours, and finishes concrete.
  • Installs, services and repairs plumbing, water and sewer systems and simple wiring systems and equipment.
  • Applies paints, varnishes, and stains, lacquers, and enamels to building interior and exterior, furniture and other equipment.
  • Repairs small appliances, tools and pieces of equipment.
  • Operates light motorized equipment, digs ditches and lays pipe.
  • Operates and maintains pumps and pressure tanks.
  • Designs and installs irrigation systems.
  • Maintains and repairs impact rotor sprinklers, drip irrigation systems and control valves.
  • Troubleshoots computerized and electro-mechanical controller problems.
  • Performs brazing, soldering, and welding.
  • Repairs small appliances, tools and pieces of equipment.
  • Performs refuse removal and processing.
  • Performs related work as assigned.

 Additional Functions and Responsibilities:

  1. HIPAA compliance – Responsible for maintaining abreast of and in compliance with all HIPAA regulations and requirements. Treats all member information confidential.
  2. Compliance – Ensure compliance with all local, state and federal regulations.
  3. QA/QI – Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
  4. IT – Required to learn and use the Electronic Health Record and Practice Health System and its components. As required by the job functions and highlighted in the Policies and Procedures. These components include NextGen, PMS, QSI and other electronic features, as they are developed and implemented, as applicable to work environment.
  5. All employees will participate in Patient Centered Health Home Model at Omni Family Health.

 Qualifications, Education, and Experience:

  1.  Must be able to lift, push or pull weights commensurate with work assignments.
  2. Must pass pre-employment and other examinations as required.
  3. Must have a clean DMV record.
  4. Must be able after training to demonstrate the correct use of chemicals, supplies, equipment and tools assigned.
  5. High school diploma or equivalent. High School Diploma or equivalent may be substituted with a 2-4 year hands on experience or proven training in such areas addressing the job requirement specified here, along with demonstrated capabilities and passing of a written exam that demonstrates candidate experience.
  6. Promotes and believes in NHSI mission statement “Health for All”.
  7. Ability to relate to the public regardless of ethnic, religious and economic status.
  8. Must be willing to work at any National Health Service, Inc., location, other that the assigned site and be agreeable to work weekends, if so needed.
  9. Must obtain a Valid California Drivers License at all times plus proof of insurance, to allow you to be placed in all National Health Services clinics if needed.

 

Responsible To:         Associate Director of Site Management

Classification:            Full or Part Time Position, Non-exempt

 

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Referral Clerk

JOB DESCRIPTION

Location:

  • Oildale
  • Reedley

Job Summary:      The person in this position is part of the team concept in the Center’s health delivery system, which is devoted to coordinate all patient referrals and refills at the request of the providers. The function including coordinating the referrals/refills with patients as well as tracking any reports as they are received. Responsible to ensure that patients will receive timely, high quality and efficient specialty care and support services through the referral system. Must be familiar with community resources to facilitate the needed services for patients at Omni Family Health.

Job Duties:

  1. Shall efficiently coordinate all patients’ referrals at the request of the providers.
  2. Shall efficiently process any patient refills request and enter the information in EHR.
  3. Shall appropriately schedule and or cancel all appointments, coordinating with the patients and the outside providers.
  4. Shall appropriately determine and validate patient eligibility, validate patient demographic information and pull records and file documentation.
  5. Shall efficiently notify the patient of said appointment or refills status and give any instructions if needed.
  6. Advocate for patient discounts with local vendors, including hospitals, laboratories and individual medical providers especially for sliding fee scale and self pay patients.
  7. Prepare Treatment Authorization Request (TARs) and any other authorizations necessary for outside patient care, and health plan payment.
  8. Shall proficiently track and record reports in the referral systems and electronic health record as they are received.
  9. Follow-up on pending referrals to include sending certified letters to non-compliant patients.
  10. Shall cooperatively work with outside agencies to help patients apply for alternate resources when appropriate.
  11. Manage and follow up on tracking system for immunizations, pap smears, and mammogram.
  12. Other related duties or responsibilities as assigned.
  13. Promotes and believes in OFH mission statement .
  14. Ability to relate to the public regardless of racial, ethnic and economic status.

Additional Duties:

  1. HIPAA compliance – Responsible for maintaining abreast of and in compliance with all HIPAA regulations and requirements. Treats all member information confidential.
  2. Compliance – Ensure compliance with all local, state and federal regulations.
  3. QA/QI – Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
  4. IT – Required to learn and use the Electronic Health Record and Practice Electronic System and its components. As required by the job functions and highlighted in the Policies and Procedures. These components include Next Gen, PMS, QSI and other electronic features, as they are developed and implemented, as applicable to work environment.
  5. All employees will participate in Patient Centered Health Home Model at Omni Family Health.

Qualifications, Education, and Experience:

  1. Must have thorough education or training in the basics of medical assisting. A minimum of one year experience as a medical assistant required.
  2. High school diploma or equivalent
  3. Bilingual in English/Spanish preferred.
  4. Ability to work with clinical staff and handle pressure from more than one provider.
  5. Commitment to the concepts of preventive health cares program and team approach to health care delivery.
  6. Ability to learn about patients and their problems.
  7. Ability to learn about patients and their problems

Responsible To:         Referral Supervisor

Classification:            Full or Part Time Position, Non-Exempt

Billing Clerk I

JOB DESCRIPTION

LOCATION:

  • Fiscal – Corporate Bakersfield

Job Summary: The person handling this position is responsible for correcting, completing, and processing claims of all payer codes. He or She is also required to generate reports from computer in accordance with established procedures.

Job Duties:

  1. Daily key punching into computer when needed to assure accuracy of billing for all services rendered in patients account.
  2. Ensure completion of documentation and coding on the Route Slip and EMR when needed on charges entered in patient’s accounts for a correct and complete billing claim.
  3. Monthly input of all ancillary services to include Health Education Services encounters into the computer to assure accuracy of services rendered.
  4. Daily review of all postings before claim submission.
  5. Daily closing and balancing of day posted.
  6. Enter cash receipts if needed and assure correct allocations, distribution in accordance with the established protocol.
  7. Perform monthly, closing, and balancing no later than the 10th of every month.
  8. Review monthly reports printed. Make arithmetic calculations and check various statistical and accounting tables and reports as required.
  9. Responsible for sending the electronic claims for Medi-Cal, Medicare, and EAPC on weekly basis.
  10. Responsible for sending claims to all private insurance, third party, workers’ comp., hospital billing, CHDP, CHDP-TP, KFHC, Family Planning Program on weekly or monthly basis as directed by the Billing Manager.
  11. Maintain billing file/records by batch in accordance with the established protocol.
  12. All other assignments as directed by the Billing Manager.

Job Requirements:

  1. Ability to work under pressure.
  2. Ability to handle multi-functions.
  3. Understanding of community based organizations.
  4. Ability to communicate with the medical/dental staff and Office Managers.
  5. Some knowledge of bookkeeping and office functions.
  6. Some knowledge of CPT and ICD9 codes.
  7. Ability to work proficiently and efficiently on a timely manner.
  8. Knowledge of all payer codes.
  9. Knowledge of all programs offered by OFH.
  10. Promotes and believes in OFH mission statement.
  11. Ability to relate to the public regardless of ethnic, religion and economic status.

Additional Functions and Responsibilities:

  1. HIPAA compliance – Responsible for maintaining abreast of and in compliance with all HIPAA regulations and requirements. Treats all member information confidential.
  2. Compliance – Ensure compliance with all local, state and federal regulations.
  3. QA/QI – Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
  4. IT – Required to learn and use the EHR/EOHR (Medical Practice Electronic System) and its components. As required by the job functions and highlighted in the Policies and Procedures. These components include NextGen, PMS, QSI and other electronic features, as they are developed and implemented, as applicable to work environment.
  5. All employees will participate in Patient Centered Health Home Model at Omni Family Health.

Qualifications, Education, and Experience:

  1. High school graduate/GED with one year of experience handling billing and accounts receivables in a similar setting or related field.
  2. Formal training from a vocational school in lieu of the above.
  3. Some training or background in ICD-A / CPT codes.
  4. Some ability to understand and practice bookkeeping and accounting terminology.
  5. Knowledge of medical/dental terminology and billing practices.
  6. Ability to operate computers and other office machines.
  7. Must be able to take responsibility and work under pressure.

Responsible To:         Billing Manager

Classification:            Full or Part Time Position, Non-exempt

 

Medical Assistant I

JOB DESCRIPTION

LOCATION:

  • Oildale
  • Shafter
  • Tehachapi
  • Wasco

Job Summary: The person in this position is part of the team concept in the Center’s health delivery system, which is devoted to the delivery of primary care in an ambulatory setting with emphases on prevention and health maintenance. Assist the RN, LVN, and the clinical staff in performing their duties and carrying on the necessary functions required in accordance with established policies and procedures.

Job Duties:

  1. Prepare patient for examination.
  2. Note brief history or the reason for visit in the patient’s chart.
  3. Take and record height, weight, and blood pressure, pulse rate, respiration, and temperature.
  4. Assist the clinical staff in completing examination and procedures as instructed.
  5. Take health history for all patients.
  6. Completely fill out lab slips and other forms, when necessary.
  7. Administer medications and injections per written provider orders.
  8. Follow universal precautions to protect self and patients.
  9. Assist the medical staff in patient education and family planning counseling. Stock exam rooms with supplies.
  10. Complete MA Performance Criteria training sheet.
  11. Perform CLIA Waived Testing
  12. Translate for the clinical staff when necessary.
  13. Under the direction of the nurse or provider in charge, takes responsibility of medical supplies and cleaning of the medical instruments and equipment.
  14. Provide HIV/Antibody counseling in accordance with established protocols and in compliance with State and Federal requirements.
  15. Obtain laboratory samples and complete paper work per written orders by the provider.
  16. Any other duties or responsibilities the clinical staff may assign from time to time and when the need arises.

Job Requirements:

  1. Ability to work under pressure.
  2. Ability and willingness to treat all patients with the utmost kindness and consideration in the most trying situations.
  3. Friendly personality with the desire to work with the public.
  4. Ability to handle multi-functions.
  5. Understanding of community based organizations.
  6. Promotes and believes in OFH mission statement.
  7. Ability to relate to the public regardless of ethnic, religious and economic status.
  8. Must be willing to work at any Omni Family Health, location, other that the assigned site and be agreeable to work weekends, if so needed.
  9. Must obtain a Valid California Drivers License at all times plus proof of insurance, to allow you to be placed in all Omni Family Health clinics if needed.
  10. Commitment to the concepts of preventive health care program and team approach to health care delivery.

Additional Duties:

  1. HIPAA compliance – Responsible for maintaining abreast of and in compliance with all HIPAA regulations and requirements. Treats all member information confidential.
  2. Compliance – Ensure compliance with all local, state and federal regulations.
  3. QA/QI – Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
  4. IT – Required to learn and use the Electronic Health Record and Practice Electronic System and its components. As required by the job functions and highlighted in the Policies and Procedures. These components include NextGen, PMS, QSI and other electronic features, as they are developed and implemented, as applicable to work environment.
  5. All employees will participate in Patient Centered Health Home Model at Omni Family Health.

Qualifications, Education, and Experience:

  1. Must have High school diploma or equivalent and have successfully completed and graduated from a medical assistant program.
  2. Must have a Venipuncture Certificate or equivalent
  3. Bilingual in English/Spanish may be required
  4. Prior experience as medical assistant is helpful

Responsible To:         District Nurse Administrator (DNA) and Health Center Nurse (HCN)

Classification:            Full or Part Time Position, Non-exempt

 

Front Office Clerk

JOB DESCRIPTION

Location:

  • Fresno

Job Summary:   This position is one of the most important functions in the health care delivery system and the first point where contact is made personally or by telephone. The person will receive the patient and direct them to the services needed. Making appointments and making preliminary assessment category of payment for patients are essential before a provider can see them.

Job Duties:

  1. Welcome patients as they contact the center personally or by telephone, and explain the services available, payment categories, and billing procedures.
  2. Schedule appointments; direct walk-in patients and emergencies as per established policies and procedures.
  3. Answer all incoming calls and route them to the appropriate staff.
  4. Register all patients per registration protocols and collection all documentation and billing information per billing protocol. Ensure proper documentation and data collection/ documentation.
  5. Assure that all services provided have been checked out properly for each patient.
  6. Review and verifies patient coverage of insurance or other agencies and computes the charges to be paid by the patient.
  7. Collect deposits or co-pays/deductibles prior to the patient being seen by the provider per established policies and procedures. Inform patient of their outstanding balance, collect said balance, and issue cash receipt when monies are collected.
  8. Balance cash register in accordance with the cash handling policy.
  9. Work closely with Medical, Dental and Nursing staff to assure smooth patient flow and cut down on waiting time.
  10. Work closely with the health promotion personnel and refer them to patients who did not keep their appointment for follow-up.
  11. Under supervision, work with various agencies such as “Kern County Welfare Department” in scheduling patients who needed assistance.
  12. Call and remind patient of his/her appointment.
  13. Follow up on “no show” patients on a daily basis.
  14. Communicate patient’s problem/complaint to the Senior MA or his/her designee.
  15. Other related duty as the job requires.

Job Requirements:

  1. Ability to work under pressure.
  2. Ability and willingness to treat all patients with the utmost kindness and consideration in the most trying situations.
  3. Friendly personality with the desire to work with the public.
  4. Ability to handle multi-functions.
  5. Understanding of community based organizations.
  6. Knowledge of bookkeeping and office functions.
  7. Promotes and believes in OFH mission statement.
  8. Ability to relate to the public regardless of ethnic, religious and economic status.
  9. Must be willing to work at any Omni Family Health location, other that the assigned site and be agreeable to work weekends, if so needed
  10. Must obtain a Valid California Drivers License at all times plus proof of insurance, to allow you to be placed in all Omni Family Health clinics if needed.

Additional Duties:

  1. HIPAA compliance – responsible for maintaining abreast of and in compliance with all HIPAA regulations and requirements. Treats all member information confidential.
  2. Compliance – Ensure compliance with all local, state and federal regulations.
  3. QA/QI – Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
  4. IT – Required to learn and use the Electronic Health Record and Practice Electronic System) and its components. As required by the job functions and highlighted in the Policies and Procedures. These components include NextGen, PMS, QSI and other electronic features, as they are developed and implemented as applicable to the work environment.
  5. All employees will participate in Patient Centered Health Home Model at Omni Family Health.

Qualification, Education, and Experience:

  1. High school graduate/GED with one year of medical or dental experience in similar setting.
  2. Formal training from a vocational school in lieu of the above.
  3. Ability to relate to patients, through familiarity with medical terminology and triage procedure.
  4. Must believe in health care with dignity for all.
  5. Ability to speak read and write in English and Spanish is desirable.

Responsible To:          Health Center Manager, Operations Management Associate

Classification:            Full or Part Time Position, Non-exempt

 

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