Staff Positions

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Accounting Coordinator

JOB DESCRIPTION

 

Title:                           Accounting Coordinator

 

Job Summary:           Under the supervision and direction of the Financial Controller, works closely with the Finance Department to accomplish the goals and directives of the organization. Handles special projects with a high level of confidentiality, detail and professionalism. Will follow up on all outstanding matters, and performs other related work.

Job Duties:

  1. Assist Finance Department Leadership in planning and coordinating daily calendar; Schedule meetings and appointments and make travel and other logistical arrangements as directed.
  2. Work closely and effectively with Finance Department to ensure Team Members are well informed of upcoming commitments and responsibilities, following up appropriately.
  3. Assist and work closely with all corporate branches, divisions and/or departments in accordance with OFH's policies and procedures and as directed by the Controller.
  4. Provide a bridge for smooth and productive communication between the Finance Department and internal departments, demonstrating leadership to maintain credibility, trust and support with executive management and staff.
  5. Type and proofread a wide variety of reports, letters, memoranda and correspondence and independently composes correspondence and reports related to an assigned area of responsibility.
  6. Assist with project development; prioritize simultaneous or conflicting needs; handle matters expeditiously, proactively and follow-through on projects to successful completion, often with deadline pressures.
  7. Create and maintain reports and presentations as directed.
  8. Maintain accurate files and records for easy follow up.
  9. Other duties and/or responsibilities as the Controller may assign from time to time.

 

Job Requirements:

  1. Ability to work under pressure and handle multi-functions in proficient and efficient manner.
  2. Must possess exceptional communication skills, knowledge of community needs, and willing to participate in some community activities when required.
  3. Must be familiar with the health care delivery system practices through education, training or experience. Must understand patient demands and hold effective communication skills with the public.
  4. Must update him/herself with funding sources requirements, data collection, and have the ability to explain the services under different programs to the patients/ public/ agencies and the ability to train others on the same.
  5. Able to function independently and create his/her own initiative to progress and succeed.
  6. Must be alert and respect confidentiality of information of all types "General personnel, and/or patient related information."
  7. Promotes and believes in OFH mission statement.
  8. Ability to relate to the public regardless of race, ethnicity, religion, age, sex, disability or economic status.

 

Additional Duties and Responsibilities

  1. HIPAA compliance - Responsible for maintaining abreast of and in compliance with all HIPAA regulations and requirements. Treat all member information confidential.
  2. Compliance - Ensure compliance with all local, state and federal regulations.
  3. Quality Assurance/Quality Improvement- Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
  4. IT - Required learning and using the Electronic Health Record and Electronic Practice Management System (EHR/EPM) and its components. As required by the job functions and highlighted in the Policies and Procedures. These components include NextGen, Schedule Anywhere and other electronic features, as they are developed and implemented, as applicable to work environment. Also will need to work closely with IT in the development of dashboards and reports to support medical and nursing functions in the day-to-day operations and strategizing.
  5. All employees will participate in Patient Centered Health Home Model at Omni Family Health.
  6. Follow all safety rules while on the job. Report accidents promptly and correct minor safety hazards

Qualifications, Education, and Experience:

  1. Bachelor’s Degree required; Experience will be considered in lieu of degree on a case by case basis.
  2. Minimum of 3-5 year's administrative experience.
  3. Project Management training preferred.
  4. Superior communication (both oral and written), multi-tasking and organizational skills required.
  5. Excellent skills in Microsoft Word, Outlook, Excel and PowerPoint required.
  6. Demonstrated proactive approaches to problem-solving, with strong decision making capability.
  7. Emotional maturity.
  8. Highly resourceful team player, with the ability to also be extremely effective independently.
  9. Proven ability to handle confidential information with discretion.
  10. Forward thinker, who actively seeks opportunities and proposes solutions.
  11. Must be able to type 55 WPM.
  12. Must be proficient in MS Office suite, Email, Internet

 

Responsible to:    Financial Controller

Classification:      Full Time Position, Non-Exempt

Senior Facilities Technician (Fresno & Reedley)

Two (2) Positions

Location(s) 

  • Fresno
  • Reedley/Hanford

Job Summary:  Under the general direction of the immediate Supervisor and in accordance with       

Omni Family Health (OFH) policies, procedures, with protocols in this area of          operation, to do a variety of skilled and semi-skilled work on the construction and maintenance of buildings, grounds and equipment.

 

Position Responsibilities:

The following are essential job duties:

  1. Checks building, equipment, and grounds to locate conditions indicating the need for repair and maintenance work.
  1. Perform building repairs involving plumbing, irrigation systems, painting, carpentry, mechanical, structural, flooring, and simple electrical work.
  2. Clean, repair and install signs as needed.
  3. Uses a variety of hand and power tools in the performance of maintenance work.
  4. Detailed Tasks Include:
  • Repairs furniture and equipment.
  • Moves and installs partitions, walls, etc.
  • Install park structures and equipment.
  • Build small structures and cabinets.
  • Build forms and installs concrete supports; mixes, pours, and finishes concrete.
  • Installs, services and repairs plumbing, water and sewer systems and simple wiring systems and equipment.
  • Applies paints, varnishes, and stains, lacquers, and enamels to building interior and exterior, furniture and other equipment.
  • Repairs small appliances, tools and other equipment. Operates light motorized equipment, digs ditches and lays pipe.
  • Designs and installs irrigation systems.
  • Maintains and repairs impact rotor sprinklers, drip irrigation systems and control valves.
  • Troubleshoots computerized and electro-mechanical controller problems.
  • Performs minor painting.
  • Repairs small appliances, tools and pieces of equipment.
  • Performs refuse removal and processing.
  • Performs related work as assigned.
  • Promotes and believes in OFH mission statement “Health for All”.
  • Ability to relate to the public regardless of ethnic, religious and economic status.
  • Other duties as assigned by the Facilities Supervisor.

Additional Duties:

  1. HIPAA compliance - Responsible for maintaining abreast of and in compliance with all HIPPA regulations and requirements. Treats all member information confidential.
  2. Compliance - Ensure compliance with all local, state and federal regulations.
  3. QA/QI - Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
  4. IT - Required to learn and use the EHR/EOHR (Medical Practice Electronic System) and its components. As required by the job functions and highlighted in the Policies and Procedures. These components include NextGen, Healthport, PMS, QSI and other electronic features, as they are developed and implemented, as applicable to work environment.

Qualifications, Education, and Experience:

  1. High school diploma or GED. Employee must be able to have full dominance of the English language and demonstrate reading, writing and speaking proficiently at a high school graduate level.
  2. Must have 5-8 years in similar work experience “hands-on experience and/or training”.
  3. Must have knowledge of the practices utilizing, tools, equipment, and materials used in the carpentry, painting, plumbing, and electrical trades; ability to determine the need for repairs; ability to estimate time and materials needed to perform a job; ability to use hand tools utilized in the building trades; ability to follow oral and written directions; ability to use good body mechanics and follow basic safety practices in the performance of job duties.
  4. Must be able to lift, push or pull weights commensurate with work assignments.
  5. Must be able after training to demonstrate the correct use of chemicals, supplies, equipment and tools assigned.
  1. Must obtain a valid California driver license at all times plus proof of insurance, to allow you to be placed in all Omni Family Health clinics as needed.
  2. Must be willing to work at any Omni Family Health location, other that the assigned site and be agreeable to work weekends, if so needed.
  1. Must pass pre-employment and other examinations as required.

 

All employees will participate in Patient Centered Health Home Model at Omni Family Health.

Responsible To: Facilities Supervisor

Classification: Full or Part Time Position, Non-Exempt

QR Auditor - Clinical

JOB DESCRIPTION

Location: Corporate Bakersfield Job Summary:

The Quality Review (QR) Auditor (Clinical) performs initial and ongoing quality audits and education to Omni Family Health (OFH) providers and coders to ensure that billing codes are appropriate lessening the need for rework.  This position also provides education to the medical and coding staff in collaboration with the clinical documentation requirements, specific to coding queries and documentation issues.  Audit and educate medical and coding staff on issues related to the government mandated guidelines and the outpatient prospective payment system (OPPS).  Provide educational assistance via monthly/quarterly reports on correct coding to physicians and non physician providers.

 

Job Duties:

The following are essential job accountabilities:

 

  1. Work with Supervisor to provide summary reports to the CMO.
  2. Ensure quality of department work product by assisting in department(s) review and coding all physician and non-physician provider (NPP) services for appropriate and accurate billing, following Medicare guidelines; and maintaining compliance with federal rules and regulations.
  3. Ensures provider and staff compliance with expected accurate documentation standards by conducting baseline audits for new coders and providers and provide results and conduct follow up visit within 72 hours of audit completion to ensure appropriate and accurate CMS guidelines and Federal regulations are being followed. Responsible for development of action plan to be completed within initial 90 days of employment with OFH when issues are identified.
  4. Expected to provide face-to-face reviews and trainings to OFH staff (including providers and mid-levels) at OFH health center locations.
  5. Regularly monitor coding workflow, productivity and coding quality to respond to increased variances and coding optimization opportunities.
  6. Ensures that work quality for coders and provider by conducting monthly & quarterly audits as identified by baseline results of 85% or below.
  7. Responsible to schedule timeframe for corrections based on audit findings and has the authority to request corporate compliance with documentation expectations.
  8. Assist billing office in auditing and coding of employed physicians and mid-level providers within OFH.
  9. Supports compliance by assisting in the education of accurate and timely documentation practices and of coding medical services in compliance with CMS guidelines and Federal Rules & Regulations.
  10. Works with OFH billing office leadership to monitor denials specific to coding deficiencies, develop and implement innovative methods to decrease denials that directly impact reimbursement for services rendered.
  11. Assist in researching coding and billing issues, and analysis of data for reports.
  12. Various other work-related duties as assigned by supervisor. These duties and responsibilities may be added, deleted, or changed at any time at the discretion of management, formally or informally either verbally or in writing.

 

Additional Duties

  1. HIPAA compliance – Responsible for enforcing compliance with all HIPAA regulations and requirements. Treats all member information confidential.
  2. Compliance – Ensure compliance with all local, state, and federal regulations.
  3. QA/QI – Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
  4. IT – Required to learn and use the Electronic Health Record and Practice Electronic System and its components as required by the job functions and highlighted in the Policies and Procedures.
  5. All employees will participate in Patient Centered Home Health Model at Omni Family Health.

 

Job Requirements

  1. Ability to work under pressure.
  2. Ability to demonstrate effective communication skills with providers and management staff.
  3. Ability to develop teaching and auditing tools to provide educational programs for physicians and billing staff.
  4. Proficient with excel and other Microsoft office products.
  5. Knowledge of 3M encoder and/or encoder pro software.
  6. Maintain annual coding certification requirements.
  7. Must have a working knowledge of coding rules, and third party payer requirements.
  8. Must have reliable transportation.

 

Qualifications, Education, and Experience

Education:

  • High school diploma or GED

 

Experience:
  •    Minimum of two years billing and accounts receivable experience in a physician practice environment.
  • Minimum of three years physician coding experience in a multi-specialty environment.

Certification:

  • CPC, CPCH, and/or CCS-P certification required

 

Responsible to:           Director of Billing

Classification              Full-time, Non-exempt

Collections Supervisor

JOB DESCRIPTION

Title: Collections Supervisor

Position Summary: Plans, organizes and supervises the daily operations of insurance collections, patient accounts, payment posting and account reconciliation teams for Omni Family Health. Responsible for understanding and adjudicating managed care agreements, outside vendor contracts, transfer of accounts to outside collection and the reconciliation and timely patient and government payer refund process . Responsible for recruiting, teaching and maintaining adequate staffing levels to effectively collect, reconcile and refund accounts in a timely manner. Develops and monitors employee productivity and quality of work.

Job Duties:

The following are essential job accountabilities:

  1. Supervises the personnel assigned to the follow up on outstanding A/R, patient balances and process insurance & patient payments. Monitors employee productivity as well as the quality of their work. Monitors and approves overtime as necessary. Assists staff with issues related to training, personnel matters (i.e. payroll, discipline, vacation and time off requests) and information system issues. Interviews and hires staffs as necessary.  
  2. Monitors collector work files for account activity, aging and employee productivity as well as quality of work.
  3. Maintains level of knowledge for managed care contracts and reimbursement criteria. Attends departmental meetings in order to enhance communications within departments. Participates in process improvement.
  4. Assists with quality review of clinic front offices. In addition to establishing electronic systems to improve the rate and accuracy of upfront collections.
  5. Reviews and resolves the more difficult customer service complaints. Maintains continuous quality improvement.
  6. Serves as a resource for billing department and personnel.
  7. Performs other related duties as assigned or requested.

Additional Duties

  1. HIPAA compliance – Responsible for enforcing compliance with all HIPAA regulations and requirements. Treats all member information confidential.
  2. Compliance – Ensure compliance with all local, state, and federal regulations.
  3. QA/QI – Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
  4. IT – Required to learn and use the Electronic Health Record and Practice Electronic System and its components as required by the job functions and highlighted in the Policies and Procedures.
  5. All employees will participate in Patient Centered Home Health Model at Omni Family Health.

 

Qualifications, Education, and Experience

  1. High school graduate with three years of medical billing and accounts receivable experience.
  2. Basic knowledge of CPT and ICD10 codes as is necessary to resolve accounts.
  3. Minimum of 5 years multi-specialty physician billing, revenue cycle management and leadership experience.
  4. Ability to operate computers, Microsoft operating system and provide direction to staff as needed.
  5. Must be able to take responsibility and work under pressure.
Job Requirements
  1. Ability to work under pressure and handle multiple functions.
  2. Knowledge of community based organizations.
  3. Ability to communicate with the providers and medical/dental providers and staff.
  4. Knowledge of CDT, CPT and ICD10 codes.
  5. Promotes and believes in Omni Family Health mission statement.
  6. Ability to work proficiently and effectively within a timely manner.
  7. Knowledge of account receivable processes, payor codes, and other bookkeeping functions.

 

Responsible to:           Revenue Cycle Management Manager

Classification:             Full-time, Exempt

Registered Dietitian

Title: Registered Dietitian
    Job Summary: Has primary responsibility for coordinating all dietary and nutritional services under the general direction of the Director of Nursing. Responsible for the design, development and implementation of nutritional care plans and protocols. Also responsible for the coordination of these services with other services provided at the Center and with other organizations providing such services. Requires independent judgment and discretionary decision making. Also requires specific training and education as outlined below. Job Duties:
    1. Assist in the planning, arranging and conducting of dietetic programs.
    2. Conduct education and counseling programs for both individual patients and groups of patients.
    3. Counsel patients and interpret to professional and lay groups the special dietary needs of patients by major disease groups such as obesity, hypertension, and diabetes, as well as pregnancy.
    4. Conduct surveys and studies relating to nutritional status, dietary patterns and food needs of population groups.
    5. Review and evaluate recent nutrition research and interpret it to professionals and patients.
    6. Prepare nutrition educational materials and update protocols at least once a year.
    7. In charge of prenatal nutrition in accordance with established polices and procedures and in accordance with state and federal requirements.
    8. Assist in developing various program protocols and proposals.
    9. Coordinate with clinical, health education, community health and other staff members in the provision of services to patients.
    10. Coordinate with other organizational entities involved in dietetic/nutrition services.
    11. Utilize laboratory values and objective patient criteria in the provision of services.
    12. Assume other responsibilities as directed.
    13. Promote and believes in OFH mission statement.
    14. Ability to relate to the public regardless of ethnic, religion and economic status.
    15. Additional Duties:
      1. HIPAA compliance - Responsible for maintaining abreast of and in compliance with all HIPAA regulations and requirements. Treats all member information confidential.
      2. Compliance - Ensure compliance with all local, state and federal regulations.
      3. QA/QI - Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
      4. IT - Required to learn and use the electronic health record and practice electronic system and its components. As required by the job functions and highlighted in the Policies and Procedures. These components include NextGen, PMS, QSI and other electronic features, as they are developed and implemented, as applicable to work environment.
      5. All employees will participate in Patient Centered Health Home Model at Omni Family Health.
      6. Qualifications, Education, and Experience:
        1. Bachelor of Science in Dietetics with certification by the State of California is required.
        2. Experience in ambulatory health center preferred.
        3. Must have a valid California driver license.
        4. Familiar with and sensitive to various cultures, eating customs and foods, especially the Hispanic culture.
        5. Bilingual in English and Spanish preferred.
        6. Responsible To: Director of Nursing
            Classification: Management, Exempt

Chief Financial Officer (CFO)

JOB DESCRIPTION

Location: Corporate Bakersfield

    Job Summary: Under the direction of the Chief Executive Officer (CEO) of Omni Family Health (OFH), the CFO is responsible for the fiscal activities of OFH, to include development and implementation of short and long-term financial planning, creation and monitoring of financial policies and procedures, development and maintenance of operational and capital budgets, ongoing analysis of revenue generation, income lifecycles, reserves, and expenditures, and the supervision of all fiscal office personnel, accounting, accounts payable and inventory systems, accounts receivables, billing and collections functions. The CFO maximizes the corporation’s financial position and assures financial viability by providing leadership and direction to the leadership team, financial and operational strategies, and timely and accurate financial or other related reports to funding agency requirements, management and Board of Directors.
      Job Duties:
      1. Supervise overall maintenance of accounting and cost accounting records for all financial transactions of all programs, in accordance with the funding agencies requirements and generally accepted accounting principles.
      2. Provide supervision, training and evaluation of the accounting system, internal controls and general fiscal and business management, to assure accuracy of tracking all business activities.
      3. Assist the CEO or his/her delegate in the preparation of the overall OFH budgeting system, implementation, of budgets and a budgetary control system whereby all revenues and expenditures are allocated for and charged to a specific expense category, department and funding source.
      4. Prepare and submit financial and statistical reports including invoicing to the funding agencies, and other required reports in accordance with the funding agencies requirements and policies and procedures established in this area by the OFH management and Board of Directors.
      5. Monitor expenditures and cash flow and prepares cash flow projection and monthly reports as required and in accordance with policies established by the Board of Directors in this area.
      6. Coordinates all business units and assures an adequate control system is in place to secure all assets and liabilities of OFH.
      7. Prepares special reports as directed by the CEO and/or the Board of Directors, and communicate budgets to each department head and assure that reports are produced on a timely basis.
      8. Assures that proper procedures and controls are in place in the areas of purchasing, inventory, cash receipts, cash disbursements, and bank reconciliation. Recommends changes as needed to achieve the above.
      9. Assure corporation maximizes revenue from payors and patients by maximizing billing rates and collections in accordance with state and federal guidelines.
      10. Participate with leadership team in strategic planning and develop financial models and fiscal planning objectives to assess feasibility of short and long term goals.
      11. Develop policies and procedures on purchasing activities and prepare vendor and management reports analyzing purchasing practices.
      12. Establish and maintain the Corporation’s system of accounts, assure integrity of books and records for all transactions and provide for security of transaction records.
      13. Direct all loan activities including debt ratio calculation and prepare reports of compliance with lender requirements.
      14. Perform other duties as assigned or required by the CEO.
      Additional Duties:
      1. HIPAA compliance - Responsible for maintaining abreast of and in compliance with all HIPAA regulations and requirements. Treats all member information confidential.
      2. Compliance - Ensure compliance with all local, state and federal regulations.
      3. QA/QI - Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
      4. IT - Required to learn and use the Electronic Health Record and Practice Electronic System and its components. As required by the job functions and highlighted in the Policies and Procedures. These components include NextGen, PMS, QSI and other electronic features, as they are developed and implemented, as applicable to work environment.
      5. All employees will participate in Patient Centered Health Home Model at Omni Family Health.
      Qualifications, Education, and Experience:
      1. Master’s Degree in accounting or business administration with specialization in accounting or finance with 4-6 years experience in a senior management position within a Federally Qualified Health Center or Bachelor’s degree with 8-10 years experience in a senior management position within a Federally Qualified Health Center. CPA is preferred and could substitute for two years of experience.
      2. Demonstrated experience in, or knowledge of Federally Qualified Health Centers and government grants management policies preferred.
      3. Experience in billing federal, state, and private payers for health services.
      4. Ability to communicate and maintain effective working relationships with staff and funding agencies’ personnel.
      5. Ability to operate independently, supervise personnel and train business unit personnel when necessary.
      6. Promotes and believes in OFH mission statement.
      7. Ability to relate to the public regardless of ethnic, religious and economic status.
      Responsible To: Chief Executive Officer (CEO)
      Classification:
      Full Time Position, Exempt

Dental Project Manager

Location: Corporate Bakersfield
    Job Summary: This position is responsible for daily oversight of projects organized and executed within the Dental Department. The Dental Project Manager is responsible for managing relationships with external vendors and off-site contracted dentists. They are responsible for making recommendations in the selection, process and providing compliance and performance feedback to OFH and specifically the Dental Department management on progress and management of internal programs. The Dental Project Manager is accountable for all data reporting on projects, including billing, compliance and QI/QA. This position reports to the Chief Dental Officer (CDO), in accordance with established protocols.
      Essential Functions:
      1. Accountable for the success of project(s) scope. This includes oversight and management of, deliverables, project/program schedule, overall quality and resources for all assigned projects.
      2. Develops and monitors work plans and project progress.
      3. Responsible for consistent communication with project/program participants. Responsible for ensuring that internal project teams, and external dental contractors and group practices are connected and understand relationships, expectations, and processes.
      4. Support the overall coordination implementation and oversight activities for the project/program.
      5. Supports the overall success of the project/program by exploring opportunities for strategic external partnerships.
      6. Consistently and effectively communicates relevant project information to the CDO.
      7. Serves as OFH representative to external organizations as directed; this may include on-site environment of care reviews with outside contracted providers.
      8. Demonstrates understanding and commitment to the mission of OFH health center.
      9. Provides data collection, analysis and display to the project team in relation to external partners’ performance.
      10. Collaborates with Risk Manager, Infection Control Professional and Director of Quality Improvement and Regulatory Compliance to ensure that all off-site clinical performance Improvement and quality management activities utilize efficient, reliable and valid methodologies and sound analysis.
      11. Supports continual process improvement by developing and improving policies and procedures to establish the efficiency and effectiveness of various projects.
      12. Serves as a technical resource for the contracted practices in terms of eligibility of patients, claims submission, patients’ referral and collections, processing payments and assign OFH staff who can assist in problem resolution.
      13. Responsible for directing multiple projects from intake to completion: Intake, prioritization, creation of time lines, staffing communication.
      14. Screen and monitor contracted dental offices for EOC requirements, infection control practices, observe staff customer service performance satisfaction, track Omni patients registrations and handle patient complaints.
      15. Oversee the patient referral process initiated within the Dental Department to off-site contracted dentists and vice versa. Connect with OFH call center staff as well as front office staff at various clinics to coordinate care as needed.
      16. Make sure that QI reports are done on a monthly basis and all CCPs are resolved as established by QI protocol.
      17. Assess and create goal for improvement for the off-site operations.
      18. Serve as liaison for all community events within Omni service area as well as areas of the Dental Department. Coordinates with the health education department and assign dental assistants to attend these events. Ware of Safety and OSHA practices, participate in Infection control committee. Review and make certain that referrals are completed in a timely manner, and logged according to established protocols, policies and procedures.
      19. Any other duties or responsibilities the chief dental officer may assign when the need arises.
      20. Promote and believe in community clinics health mission.
      21. Ability to relate to the public regardless of ethnic, religion and economic status.
      22. Assist the CDO with various administrative duties.
      23. Attend internal and external meetings on behalf of the dental department as assigned by the Chief Dental Officer.
      24. Work closely with the Quality control team, Review QI reports and perform Registration Audits and QI check, and forward QI results to the Chief Dental Officer.
      25. Work closely with Human Resources department and all other departments as deemed necessary per the Chief Dental Officer.
      26. Communicate project site operation and submit monthly report to the CDO.
      27. Communicate/follow up on all route slips corrections/completions with Billing.
      28. Handle patients’ complaints in timely and efficient manner.
      Qualifications:
        Education: Bachelor Degree in Project Management, healthcare administration, business administration or significant equivalent experience required that includes additional years of experience beyond minimal as noted in experience section of this job description.
        Experience:
        At least three (3) year management experience at a dental office setting. Must have leadership abilities and demonstrate management skills. Proven record of success with planning, development, and implementation of special projects/programs.
        License/Certification(s):
        Project Management Professional (PMP) certification preferred.
        Skills:
      1. Demonstrates effective communication and problem-solving skills. Ability to effectively communicate with OFH staff members throughout all levels of the organization.
      2. Excellent organizational and time management skills. Ability to keep project at a minimum, on task to established time frames.
      3. Clear understanding of risk management concerns associated with dental, billing, and finance areas.
      4. Subject matter expert on project management process and process improvement.
      5. Developed planning and implementation skills. Ability to create a plan of action with input from multiple departments and areas.
      6. Experience and understanding of standards of conduct as defined by the department of human and health services, and knowledge of Joint Commission and OSHA requirements for ambulatory health care settings.
      7. Understanding of the Dental Board of California rules and regulations. In addition, understanding basic licensing and certification requirements as well as credentialing and privileging requirements for dental providers.
      8. Familiar with dental insurance codes, processing claims, dental software (Dentrix, NextGen or similar software), and other dental front office work.
      9. Demonstrate knowledge of dental health education subjects, dental c.p.t. codes and dental terminology.
      10. Ability to complete forms in an orderly and accurate fashion, computer literate, familiar with MS Office (Word, Excel, PowerPoint, and Project) and other computer software associated with project management.
      11. Able to use sound judgment. Possess a calm disposition and the ability to work easily with people.
      12. Have the ability to communicate fluently in English. Spanish is a plus.
      13. Responsible To: Chief Dental Officer
        Classification: Full Time, Exempt

Pharmacy Technician II

Title:                            Pharmacy Technician II   Job Summary:             The Pharmacy Technician position is responsible for supporting and assisting the operation of the pharmacy department. This position is expected to perform additional job related responsibilities and duties throughout the facility as assigned and/or as necessary and will assist the pharmacist in inventory control of pharmacy stock, do routine clerical duties, (i.e. type memos etc.) bookkeeping duties as required, and other duties relating to the pharmacy.   Job Duties: An individual must be able to perform successfully the essential function of this position with or without reasonable accommodation.   Pharmacy Technician Duties
  1. Ensures that patient data and information is accurate when entering prescription data into pharmacy software by reading the prescription; translating prescription information into corresponding system codes; transcribing appropriate prescription data; and creating or modifying patient records
  2. Supports work of the area by filling prescriptions by retrieving prescription orders; counting, pouring, measuring or weighing medication tablets, liquids and creams; mixing or reconstituting medications as needed , selecting, filling and labeling prescriptions containers; and operating scanning equipment, and/or operating dispensing systems to ensure prescription accuracy.
  3. Ensures effective customer service by monitoring and resolving problems in the prescription fulfillment process by processing information for third party insurance claims; rescanning illegible images; alerting patients to inventory that is out of stock, partial fills, and the need for providers’ authorizations on refills; and identifying situations requiring pharmacist’s actions and resolution.
  4. Supports the work of the area by processing customer purchases by operating cash registers and related hardware; approving monetary transactions; and using appropriate procedures for different payment types and items sold
  5. Supports customer services by communicating and engaging with patients throughout the day in point of sale and in questions related to billing of insurance
  6. Supports quality and customer services by assist the pharmacist in translating the consultation mandated by board of pharmacy by being able to communicate with majority of patients in the health center in their language.
  7. Promotes Pharmacy services through interceptions made with patients waiting in the Clinic, and through communications with Providers, Medical Assistants and Front office clerks to ensure our patients are taking advantages of our full pharmacy services.
  8. Supports the reputation of the department and organization by promoting and maintaining the Pharmacy’s professional reputation and provides patients with pharmacy products and services in accordance with local, state, federal laws, 340B medications program requirements, HRSA and OPA regulations by assisting the pharmacist in the prescription fulfillment process
  9. Ensures quality by maintaining the pharmacy and its merchandise; stocking and rotating merchandise and supplies from our Vendors, handling claims and returns; answering the pharmacy telephone; processing third party insurance claims; filling prior authorization forms and e-TARs; completing, maintaining and securing paperwork, forms and other documentation.
  10. Ensures quality when checks out prescriptions from the pharmacy to the customer at pick-up area by verifying patient information according to organization policies and procedures. Marks appropriate prescriptions for pick-up; retrieving prescription bag from will-call bin; scanning security tags; gathering electronic signatures for the health insurance portability and Accountability Act (HIPAA) acknowledgement and third party payer, if applicable; and using required files to log sales of restricted Pharmaceutical items.
  11. Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, patients, and other business partners; identifying priorities, deadlines and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.
  12. Supports the overall organization of the area by handling, moving, and displaying of goods in safe and correct. Reports poor inventory practices and low in-stock levels in assigned area. Uses inventory tools and equipment in safe and correct ways.
  13. Follows safety and Security guidelines and related Laws and Regulations when handling, storing, and providing Pharmacy goods and records, and When filling prescriptions. Provides correct pharmacy information to patients or refer them to the pharmacist when unable to do so.
  14. Supports health of patients and organization by ensuring the prevention of drug diversion and fraudulent prescriptions. Monitors pharmacy access and maintains security measures. Reports instances of potential prescription fraud and/or diversion to the pharmacist. Adheres to standard operating procedures for handling controlled substances, removing outdated merchandise, and disposing of trash.
  15. Ensures that area meets policy and procedure expectations by prohibiting the presence of personal belongings in the Pharmacy.
  16. Ensures that area meets departmental expectations by keeping the pharmacy neat, clean organized, and clutter free.
  17. Maintains awareness about the abuse of amphetamine and methamphetamine and other related community health issues.
  18. Shows care and concern when serving our patients. Asks questions in order to understand patient’s needs. Uses policies and information in order to exceed patient’s expectations. Find and uses the right resources (People, products, tools) at the right time in order to resolve patients requests.
  19. Listens to others and asks questions to learn and understand what is being asked. Understands and communicates the right information to associates and leaders when they need it. Communicates in a respectful and professional manner.
  20. Ensures the quality of their work by making sure work is correctly done. Works on top priorities first. Makes a consistent effort to get results. Meets deadlines. Takes action in order to solve problems so work can be completed in a timely manner
  21. Shows integrity and ethical behavior in all workstations. Reports ethical and compliance issues promptly.
  22. Supports the organization’s objectives by adapting to changing work demands. Ability to stay focused on work when faced with change or difficulties. Stays open to and learns from assignments and feedback.
  23. Supports the safety and wellbeing of coworkers by moving through narrow, confined spaces such as stacks of merchandise or supplies, storage areas and closets.
  24. Works to support the team and organization by agreeing to work varying shifts as required. Required to learn and use the Electronic Health Record and Practice Electronic System and its components. As required by the job functions and highlighted in the Policies and Procedures. These components include NextGen, PMS, QSI and other electronic features, as they are developed and implemented, as applicable to work environment.
  25. All employees will participate in Patient Centered Health Home Model at Omni Family Health.
  Additional Duties Specific to this Job Title:
  1. This Technician will be the responsible for sending applications for new pharmacies and all related paperwork in communication with the board of Pharmacy.
  2. This Technician will be sending all applications to Pharmacy insurance Plans and will responding to all their faxes and evaluating their contracts.
  3. Assist the Pharmacy Administrator and Chief of Operations in the annual recertification with the 340b database.
  4. Help the Pharmacy Administrator in doing internal audits for (a) health center used medications (b) 340b required audits for in-house pharmacies (c) contract pharmacies for 340b periodic audits.
  5. Oversee the training process of all pharmacy technicians and ensuring they abide by OFH pharmacy protocols and fulfilling the tasks required by their job description.
  6. Works closely with OFH Billing Department into matching the Explanation of Benefits (EOB) claims reconciliation to guarantee that all the claims are being paid one by one. And following up with insurance companies on getting the claims billed right if needed.
  7. Assist patient in open enrollment annual period in choosing best Medicare Part D plan based on their medication usages with the assistance of Affordable Care Act software or any comparable software.
  8. Support the process of establishing a new pharmacy locations, this position is responsible for setting up the medications, the shelving, and the software under the direct supervision of the Pharmacy Administrator.
  9. Assists the Pharmacy Administrator in personnel scheduling for all pharmacy technicians. This position receives time off requests and ensures that all locations are adequately staffed.  This may include moving and/or rotating technicians based on the needs of the pharmacies.
  Additional Functions and Responsibilities:
  1. HIPAA compliance - Responsible for maintaining abreast of and in compliance with all HIPAA regulations and requirements. Treats all member information confidential.
  2. Compliance - Ensure compliance with all local, state and federal regulations.
  3. QA/QI - Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
  4. IT - Required to learn and use the Electronic Health Record and Practice Electronic System and its components. As required by the job functions and highlighted in the Policies and Procedures. These components include NextGen, PMS, QSI and other electronic features, as they are developed and implemented, as applicable to work environment.
  5. All employees will participate in Patient Centered Health Home Model at Omni Family Health.
  Minimum Qualifications:   EDUCATION/CERTIFICATION:
  1. Graduate from High School or equivalent.
  2. Completion of pharmacy technician training program from accredited school.
  3. Pharmacy Technician License - active and current licensure/certification with State Board of Pharmacy.
  EXPERIEINCE:
  1. Minimum 3 years’ experience in pharmacy setting
  2. Experience in claims reconciliation, and insurance contracting will be preferred.
  SKILLS:
  1. Bilingual preferred. Please note: expressed fluency in second language will be tested up job offer.
  2. Basic typing skills 45 WPM
  3. Familiarity with basic office machines e.g., copiers, scanners, etc.
  4. Intermediate computer skills. Customer service skills within a retail and/or healthcare environment.
    Responsible To:  Pharmacy Administrator   Classification:     Full or Part Time Position, Non-exempt

Risk Manager

Location: Bakersfield

Job Summary:  The position reports directly to the Director of Quality Improvement(DQI). Position usually requires frequent contact with patients and/or with professional and/or supportive personnel who provide patient care. Applicant must be able to deal effectively with a variety of people, work as a team member, exercise good judgment, and maintain a friendly and positive attitude at all time.   Coordinate the processes involved in managing general liability and risk exposures for a healthcare facility and may be called on to: Investigate patient complaints and medical malpractice claims.

Job Duties:

      1. Functions as the lead manager, coordinator, and point of contact for risk management policies and activities.
      2. Responsible for developing and implementing a systematic approach for managing and minimizing risk throughout the clinic.
      3. Manages the data needs and information flow for the program.
      4. Develops guidelines, recommendations, or implements process improvements to address high areas of vulnerability within the organization.
      5. Responsible for developing a systematic approach to assessing and improving organizational processes as well as ensuring the development of appropriate policies.
      6. Conducts reviews of policies, procedures, OSHA directives and guidelines to recommend changes and prioritization of performance improvement and risk management activities.
      7. Performs ongoing education to staff based on changes in the appropriate standards and requirement of medical/dental center processes.
      8. Works with the DQI and/or Chief Operations Officer (COO) and departments delegates to help provide risk management training, knowledge, and skills to clinical staff and other trainees.
      9. Implements, coordinates, and updates the organization risk management program.
      10. Conducts special assignments as delegated by the COO and may participate or lead organization committees, teams, etc., as a quality management representative.
      11. Performs a variety of duties related to managing potential risks and liabilities within their facility. This includes creating and implementing policies that improve both patient care and employee safety. Educating and training staff about potential risks is also a core responsibility of this job. Risk managers may also work with the health center's legal counsel in situations of medical malpractice or workers' compensation claims.
      12. Work daily with other staff to assess potential risks. They may take phone calls about patient complaints or accusations of abuse or negligence. Data is also collected and is accessed to identify problems or weaknesses in health center procedures. The health care risk manager must further draft and submit accident reports to the appropriate persons and agencies.
      13. Depending upon the circumstances, health care risk managers may report to the health center's legal counsel, quality director, or an executive officer such as the Chief Executive Officer or Chief Operation Officer.
      14. In addition, the position ensures that legal aspects of medical records practices, release of information, and health center responsibility for confidentiality and privacy are being met.
      15. Other work related duties as directed by the Director of Quality Improvement or COO. These additional duties can either be verbal or in writing.
      16. The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
    1.  

Qualifications, Education, and Experience:

      • EDUCATION: Bachelor's degree in a related field is required (e.g., health care administration, accounting, finance, insurance or law). Individual with no college degree will be evaluated on case to case basis. Each two years of related experience will be substituted for one year of college.
      • EXPERIENCE: Must have at least 3 years of experience in a medical setting of which 1 year in a supervisory role.
      • CERTIFICATION: American Society for Healthcare Risk Management affiliation preferred

Skill Requirements:

      • Knowledge is required of health center policies and procedures, as well as governmental regulations. Consequently, a nursing or other medical background is also good preparation for this job.
      • Must have knowledge of:
      • Registration procedure concepts
      • ICD-9 and CPT Codes
      • Payer Codes/ Sources
      • Insurance Verification
      • Basic supervisory/management skills
      • Customer relations
      • Program requirements: CHDP, Family Planning, Medi-Cal, Medi-Cal Managed Care, Medicare, HMOs, or PPOs, sliding fee scale, etc.
      • Ability to work under pressure.
      • Ability and willingness to train staff in customer service as well as protocols/ procedures in front office, billing and customer service.
      • Ability to handle multi-functions.
      • Promotes and believes in Omni’s mission statement.
      • Ability to relate to the public regardless of ethnic, religious and economic status.
      • Must be willing to work at any Omni Family Health location, other that the assigned site and be agreeable to work weekends, if so needed.
      • Must demonstrate excellent telephone skills. Must demonstrate excellent communication skills with staff and clientele.
        • Skills in using practice management software, spreadsheets and other computer software programs.
        • Ability to organize and set priorities in order to function in a professional manner.
        • Skills in meeting deadlines.
        • Ability to communicate and maintain an effective working relationship with staff and providers
        • Ability to operate independently, supervise personnel and train business unit personnel when necessary.

Responsible To: Director of Quality Improvement

Classification: Full Time Position, Exempt

Front Office Clerk (Dental)

JOB DESCRIPTION

Location: 

  • Brimhall
  • (2) Floaters (Various Locations)

Job Summary:

    1. This position is one of the most important functions in the health care delivery system and the first point where contact is made personally or by telephone. The person will receive the patient and direct them to the services needed. Making appointments and making preliminary assessment category of payment for patients are essential before a provider can see them.

Job Duties:

        1. Welcome patients as they contact the center personally or by telephone, and explain the services available, payment categories, and billing procedures.
        2. Schedule appointments; direct walk-in patients and emergencies as per established policies and procedures.
        3. Answer all incoming calls and route them to the appropriate staff.
        4. Register all patients per registration protocols and collection all documentation and billing information per billing protocol. Ensure proper documentation and data collection/ documentation.
        5. Assure that all services provided have been checked out properly for each patient.
        6. Reviews and verifies patient coverage of insurance or other agencies and computes the charges to be paid by the patient.
        7. Collects deposits or co-pays/deductibles prior to the patient being seen by the provider per established policies and procedures. Inform patient of their outstanding balance, collect said balance, and issue cash receipt when monies are collected.
        8. Balance cash register in accordance with the cash handling policy.
        9. Work closely with Medical, Dental and Nursing staff to assure smooth patient flow and cut down on waiting time.
        10. Work closely with the health promotion personnel and refer them to patients who did not keep their appointment for follow-up.
        11. Under supervision, work with various agencies such as “Kern County Welfare Department” in scheduling patients who needed assistance.
        12. Call and remind patient of his/her appointment.
        13. Follow up on “no show” patients on a daily basis.
        14. Communicate patient’s problem/complaint to the Senior MA or his/her designee.
        15. Other related duty as the job requires.

Job Requirements:

        1. Ability to work under pressure.
        2. Ability and willingness to treat all patients with the utmost kindness and consideration in the most trying situations.
        3. Friendly personality with the desire to work with the public.
        4. Ability to handle multi-functions.
        5. Understanding of community based organizations.
        6. Knowledge of bookkeeping and office functions.
        7. Promotes and believes in OFH mission statement.
        8. Ability to relate to the public regardless of ethnic, religious and economic status.
        9. Must be willing to work at any Omni Family Health location, other that the assigned site and be agreeable to work weekends, if so needed
        10. Must obtain a Valid California Drivers License at all times plus proof of insurance, to allow you to be placed in all Omni Family Health clinics if needed.

Additional Duties:

        1. HIPAA compliance – responsible for maintaining abreast of and in compliance with all H.I.P.A.A. regulations and requirements. Treats all member information confidential.
        2. Compliance – Ensure compliance with all local, state and federal regulations.
        3. QA/QI – Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
        4. IT – Required to learn and use the EHR/EOHR (Medical Practice Electronic System) and its components. As required by the job functions and highlighted in the Policies and Procedures. These components include NextGen, Healthport, PMS, QSI and other electronic features, as they are developed and implemented as applicable to the work environment.

Qualification, Education, and Experience:

      1. High school graduate/GED with one year of medical or dental experience in similar setting.
      2. Formal training from a vocational school in lieu of the above.
      3. Ability to relate to patients, through familiarity with medical terminology and triage procedure.
      4. Must believe in health care with dignity for all.
      5. Ability to speak read and write in English and Spanish is desirable. All employees will participate in Patient Centered Health Home Model at Omni Family Health.                                                                                                              Responsible To: DHSA (Dental)/ Dental Manager                           Classification: Full or Part Time Position, Non-exempt

Call Center Associate

location: Fresno Area

    JOB DESCRIPTION

      Job Summary:           This position is as important as any other function in the healthcare delivery system.  Receiving calls from patients and help them with their appointment needs. Calling patients to make appointments and promote Omni Family Health services by consulting, gathering information, and evaluating patient needs over the phone.  Support mission, goal achievement, organizational quality, and the patient-centered medical home philosophy we operate by incorporate core organizational values of quality, respect, integrity, partnership, and compassion in all activities and decisions.
      Job Duties:
      1. Greets patients as they contact the center, provide quality & excellent customer service to every call.
      2. Schedule appointments, remind patients of their appointment, and update patient demographics, per established policies and procedures.
      3. Promptly Answer all incoming calls and route them to the appropriate staff as needed.
      4. Register all patients per registration protocols over the phone.
      5. Call patients for follow up per policies and procedures.
      6. Call and schedule new patients on their first visit based on the member list and procedure established.
      7. Calling patients to make appointments for services offered.
      8. Promote OFH services by consulting, gathering information, and evaluating patient needs.
      9. Work closely with other departments on appointment scheduling and services offered to ensure smooth patient flow and ct down waiting time.
      10. Respond to patients’ inquiries, requests, dispute over the phone, and route it to the appropriate department or staff.
      11. Explain the services available, payment categories and billing procedures.
      12. Attend all mandatory programs training such as Medi-Cal, CHDP, BCCP, FPACT, and so on as required.
      13. Perform & Assign Tasks within the Electronic Health Record system.
      14. Initiate Medication Refill Requests
      15. Perform all other tasks related to Call Center Department areas of responsibilities.
      16. Follow Call Center Associate Policies and Procedures
      Job Requirements:
      1. Ability to work under pressure, provide verbal communication, and proper telephone etiquette.
      2. Ability and willingness to treat all patients with the utmost kindness and consideration in the most trying situations.
      3. Friendly personality with the desire to work with the public.
      4. Ability to handle multi-functions.
      5. Understanding of community based organizations.
      6. Communicate patients’ problems to the appropriate staff.
      7. Knowledge of bookkeeping and office functions.
      8. Promotes and believes in OFH’s mission statement.
      9. Ability to relate to the public regardless of ethnic, religious and economic status.
      Additional Duties:
      1. HIPAA compliance – responsible for maintaining abreast of and in compliance with all H.I.P.A.A. regulations and requirements. Treats all member information confidential.
      2. Compliance – Ensure compliance with all local, state and federal regulations.
      3. QA/QI – Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
      4. IT – Required to learn and use the EHR/EOHR (Medical Practice Electronic System) and its components. As required by the job functions and highlighted in the Policies and Procedures.
      5. All employees will participate in Patient Centered Health Home Model at Omni Family Health.
        Qualification, Education, and Experience:   EDUCATION:
      • High school graduate or GED required.
      EXPERIENCE:
      • A minimum of one-year experience in the medical field answering phones, setting appointments and handling patients’ questions and/or complaints is desirable.
      CERTIFICATION/LICENSE:
      • Medical Assistant certificate desirable.
      SKILLS:
      1. Ability to relate to patients through familiarity with medical terminology and triage procedure.
      2. Must believe in health care with dignity for all.
      3. Demonstrated ability to build and maintain good customer rapport.
      4. Ability to speak, read and write in Spanish is desirable.
      5. Electronic Health Record knowledge is desirable.
          Responsible To:  Call Center Supervisor/Business Management Associate
    Classification:  Full or Part Time Positions, Non-exempt

IT Infrastructure Manager

JOB DESCRIPTION

 Location:     Shafter Job Summary:          Under direction from the Director of Information Systems, responsible for managing and supervising the Network Administrators, Systems Administrators and other key infrastructure towards the IS departments goals and objectives as a whole and in full support of Omni Family Health’s (OFH’s) mission and strategic goals. Required to effectively collaborate and coordinate with other IS managers and leaders of OFH. Essential Functions: Primary responsibilities include, but are not limited to:
  1. Provides oversight and direction of network administration, network equipment and systems (Configuration, Monitoring, and Maintenance). Designs and manages primary, secondary, and tertiary networks with automated failovers to maintain continuity of medical services.
  2. Provides oversight and direction of administration of the Information Security systems to ensure HIPAA compliance (Configuration, Monitoring, and Maintenance).
  3. Provides oversight and direction of administration of Server Systems, Data Storage systems (SANs), Server Virtualization, Back-Up systems, Cloud services, and Snapshots for redundancy.
  4. Provides oversight and direction of administration of network access to include VPNs, MPLS connections, WAP and outside partners.
  5. Coordinates and manages network cabling for new facilities and re-models from the demarc to the switches (to include neat and labeled rack cable management).
  6. Provides oversight and direction of administration of network exterior perimeter security (Web-filters, Anti-Virus/Malware systems, IDS/IPS, Firewalls, VPN, DMZ).
  7. Provides oversight and direction of administration of interior network security (Wi-Fi networks, VLANs, Router Protocols, Admin Accounts, Least Privilege, etc.).
  8. Provides oversight and direction of administration of Data Security (Anti-Virus, Malware, Encryption, Rights Management, DLP).
  9. Provides oversight and direction of administration of Security Event and Incident Management (SEIM) from logs and notifications related to IDS/IPS, Firewall logs, Web-filters, Anti-virus Alerts, Zero Day attacks, and other network security systems.
  10. Manages Change Control process and documentation to reduce outages.
  11. Manages Outage protocols and procedures in the Network and Systems teams.
  12. Supervise the development, maintenance, and testing of the IT Disaster Recovery Plan and Technology Continuity Plan for Networks and Systems.
  13. Review and Propose updates to Employee Information Security and Data Use Policies.
  14. Manage Network, Server, and System Hardware and Software maintenance renewals.
  15. Researches new technologies and prepares written proposals with sound justifications and options.
  16. Oversees the Data Centers and Data Closets for correct installation, cable management, documentation, maintenance, and organization of mounted/installed equipment.
  17. Develops Service Level Agreement to the organization and escalation procedures.
  18. Supervises and assigns work to staff.
  19. May provide after-hours support as needed.
  20. Performs other job-related work as required.
Additional Duties:
  1. HIPAA compliance - Responsible for being aware of, and complying with, all HIPAA regulations and requirements. Treats all patient information as confidential.
  2. Compliance - Ensures compliance with all local, state and federal regulations.
  3. Quality Assessment/Quality Improvement - Participate in QA/QI activities and contribute towards the overall performance improvement in the organization.
  4. Information Technology - Required to understand each and every key and core business application system in use I.e. NextGen EHR, SAGE, ADP, Office 365, Cloud computing, Data Loss Prevention and contingency planning.
  5. All employees will participate in Patient Centered Health Home Model at Omni Family Health.
Qualifications:
  1. Education: A high school diploma or the equivalent (e.g. GED); Bachelor’s degree in Computer Science (can be substituted with 6 years documented experience in supervision of staff administering networking, systems and core infrastructure in organizations larger than 500 users and over 10 WAN geographically dispersed sites.
  2. Experience: Equivalent experience managing IT staff is required; Minimum 5 years’ full-time experience in Network or Systems Administration, preferably in a healthcare setting. Experience in successfully managing and delivering multiple projects.
  3. Strong knowledge of networking, including: TCP/IP, VLANs, Ethernet, Switching, Routing and routing protocols MPLS, BGP, 802.1Q, DHCP and DNS, along with Systems Administration that includes Windows Server, Server Virtualization, and SAN data storage.
  4. Ability to: Supervise, plan, design and direct the work of subordinate staff if assigned. Ability to plan and successfully deliver IT projects. Ability to plan and track budgets.
  5. Skills:  Demonstrates the ability and experience in planning, organizing, and documenting network and systems design and configuration. Communicates effectively both orally and in writing.
  6. Can establish and maintain cooperative and effective working relationships with others to include vendors. Proficiency with Microsoft Office suite.
  7. Willingness and ability to learn new skills and apply them as needed.
  8. Excellent written and oral communication skills.
  9. Must have California Driver license (or be able to attain in first 30 days).
  10. Must be able to travel between clinics and corporate office as required.
  11. Promotes and believes in the OFH mission statement.
Responsible to: Director of Information Systems Classification: Full Time Position, Exempt

Medical Records Supervisor

JOB DESCRIPTION

Location:    Shafter        

Job Summary:     Under the direction of the Compliance and Business Services Manager and in accordance with OFH policies and procedures, the person in this position will primarily be responsible for the supervision of the Medical Records Department. Overall duties include supervision of medical records staff, day-to-day operations, training, quality assurance, privacy issues and overall maintenance and integrity of patient records. This position serves as the liaison between the Medical Records Department and Omni Family Health centers. Job Duties:
  1. Assures that all Medical Records staff is trained correctly and implementing Omni policy and procedure
  2. Hires, trains and on-boards new staff
  3. Maintains staffing levels to ensure that all eFAX documents are managed within 24 hours and all interdepartmental mailings are managed within 48 hours of receipt.
  4. Assists with writing, maintaining and implementation medical records standard operating procedures as approved by Omni
  5. Works in conjunction with supervisor to manage a centralized records approach with some aspects being decentralized at the centers
  6. Manages the schedule to provide coverage for all hours of operation
  7. Maintains the chart tracking system, filing patient documents and records in the designated locations. Carrying out preliminary phases of planned record retirement
  8. May serve as backup at times when staffing levels are low and business needs are not being met. Should be capable of performing all functions within the Medical Records Department
  9. Performs quality control measures or audits to maintain the privacy and integrity of Omni records. Manage medical records issues and follow-up on requests that are not fulfilled in a timely fashion.  Troubleshoot problem areas
  10. Ensures the payroll process is done in a bi-weekly basis
  11. Leads training development and maintains certification status as part of the career ladders program
  12. Coordinates resolution of technical phone and computer problems with IT department and outside vendor
  13. Works within a team atmosphere to complete some tasks
  14. Promotes public relations through prompt and courteous service
  15. Maintains respect for privacy with adhering to confidentiality in all phases of work. Performs all other duties as assigned
  16. Research appropriate responses to various issues and follow state and federal laws in regards to medical records management and HIPAA
  17. Maintains relationship with vendors for services
  18. Attends Center Management Team meetings or other meetings as required
  19. Maintains a safe work environment and actively enforce Omni’s safety procedures, ensures the staff workstations are ergonomically correct and staff follows requirements for safety practices
  20. Supervise Medical Records staff. Provide regular meetings, team building, training, and annual evaluation along with other personnel functions
  21. Other duties as assigned by supervisor. Duties and responsibilities may be added, deleted, or changed at any time at the discretion of management, formally or informally either verbally or in writing.
Key Competencies:
  1. Ability to work under pressure.
  2. Must be able to project manage.
  3. Friendly attitude with the desire to work with the public.
  4. Ability to multi-task and handle multiple functions.
  5. Understanding of community based organizations.
  6. Knowledge of bookkeeping and office functions.
  7. Promote and believe in OFH mission statement.
  8. Ability to relate to the public regardless of ethnic, religious and economic status.
  9. Must be willing to work at any Omni Family Health, location, other that the assigned site and be agreeable to work weekends, if so needed.
  10. Must obtain a Valid California Driver’s License at all times plus proof of insurance, to allow you to be placed in all Omni Family Health clinics if needed. 
Additional Duties: 
  1. HIPAA compliance - Responsible for maintaining abreast of and in compliance with all HIPAA regulations and requirements. Treats all member information confidential.
  2. Compliance - Ensure compliance with all local, state and federal regulations.
  3. QA/QI - Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
  4. IT - Required learning and using the Electronic Health Record and Practice Electronic System and its components. As required by the job functions and highlighted in the Policies and Procedures. These components include NextGen, PMS, QSI and other electronic features, as they are developed and implemented, as applicable to work environment.
  5. All employees will participate in Patient Centered Health Home Model at Omni Family Health. 
Qualifications, Education, and Experience:
  1. Minimum of Bachelor’s Degree in Business or related field or high school graduate/GED with a minimum of two (2) years of experience working with medical records or a similar setting can be substituted for educational requirement.
  2. Certification in medical records is preferred; obtaining certification will be encouraged
  3. Must believe in health care with dignity for all.
  4. Must be proficient at public speaking and presenting.
  5. Must be proficient with Microsoft Word, Excel, Power Point, etc.
  6. Ability to speak read and write in English and Spanish is desirable.
Responsible To:         Compliance and Business Services Manager  Classification:            Full time, Exempt position.

 JOB DESCRIPTION 

  Job Summary:  The Health Home Program (HHP) Program Manager position provides administrative management and supervision to the Medical Division of Omni Family Health in regards to the HHP grant. As a recipient of the Kern Health Systems (KHS) HHP grant, Omni Family Health (OFH) is required to provide health care services to a defined patient population and to achieve specific health outcomes. Job Duties:  
  1. The HHP Manager serves as a key member and leader of the HHP Team and is responsible for the implementation and development of program.
  2. The HHP Manager works collaboratively with the health care team members, patients, families and caregivers to ensure safe, appropriate, comprehensive planning and delivery of care.
  3. The HHP Manager is responsible for management of operations of the care team.
  4. The HHP Manager has responsibility for development of quality measures and reporting them to the CB-CME and the Managed Media-Cal plan.
  5. This position supports the overall development and implementation of policies and procedures for the program.
  6. The HHP Manager assists in marketing the program to stakeholders and services as an ambassador for Patient Centered Care.
  7. The HHP Manager works with staff members, community agencies and consultants to resolve the needs and problems of the member through the development of health home programs.
  8. Works to establish and maintain interpersonal relationships with both internal and external staff and other agencies.
  9. Serves as a team leader in ensuring communication among all IDT members.
  10. Has the ability to demonstrate knowledge and skills to facilitate programming appropriate to the needs of the patient populations.
  11. The HHP Manager has demonstrated commitment to the program vision and patient centered care from a motivational interviewing, trauma informed and culturally sensitive perspective.
  12. Understands the importance of IT and data deliverables, and works collaboratively with the MCP to ensure necessary data is received/sent.
  13. Exhibits knowledge and skill in the use of computer software applications for drafting documents, data management, and tracking.
  14. Possesses excellent written and verbal communication with contract providers and internal staff to promote effective and timely coordination of care and dissemination of policies and procedures.
  15. Performs day-to-day administrative tasks such as maintaining information files and processing paperwork related to clinical and programming needs.
Additional Duties:
  1. HIPAA compliance - Responsible for maintaining abreast of and in compliance with all HIPAA regulations and requirements. Treats all member information confidential.
  2. Compliance - Ensure compliance with all local, state and federal regulations.
  3. QA/QI - Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
  4. IT - Required to learn and use the Electronic Health Record and Practice Electronic System and its components. As required by the job functions and highlighted in the Policies and Procedures. These components include NextGen, PMS, QSI and other electronic features, as they are developed and implemented, as applicable to work environment.
  5. All employees will participate in Patient Centered Health Home Model at Omni Family Health.
Qualifications, Experience, and Education: 
  1. BA/BS degree in Healthcare, Business Management or related field from an accredited college/university required.
  2. Five years of progressive supervision and management in service delivery. Previous patient centered medical home and NCQA knowledge a plus.
  3. Valid California Driver’s license and have own transportation.
  4. Bilingual in English/Spanish preferred but not required
Responsible to: Chief Clinical Services Officer Classification: Exempt position, full-time  

Referral Supervisor

JOB DESCRIPTION

Location:  Shafter Job Summary:     Under the direction of Director of Clinical Services, the referral supervisor directs and supervises all work activity of Omni Family Health (OFH) Referrals Department. The supervisor monitors compliance with policies and procedures to assure the goals and objectives for the appropriate and timely processing of specialty referrals and refills are met. Job Duties:
  1. Plan, organize, direct, coordinate and supervise the operation of the referrals and refills department.
  2. Provide oversight of daily operations for department including staffing, training, metrics, performance and reporting
  3. Coordinate the implementation and maintenance of the Electronic Health Record, Referral and Tracking System; automated phone system and other systems and acts as the liaison with information technology staff and works with staff to resolve any issues.
  4. Supervise, direct, train and evaluate performance of all referral and refill staff.
  5. Effective scheduling of staff and workflow to provide optimum coverage with available resources to meet department goals relating to production and quality.
  6. Answer inquiries, provide information and resolve complaints from the public or other agencies in regards to referrals and refills.
  7. Review status on Treatment Authorization Request (TARs) and any other authorizations, requirements of Managed Care Organization to assure compliance with health plan programs.
  8. Shall proficiently track and record reports in the referral systems and electronic health record as they are received.
  9. Follow-up on pending referrals to include sending certified letters to non-compliant patients.
  10. Shall cooperatively work with outside agencies to help patients apply for alternate resources when appropriate.
  11. Review, manage and follow up on tracking system for immunizations, pap smears, and mammogram.
  12. Promote and believe in OFH mission statement.
  13. Ability to relate to the public regardless of racial, ethnic and economic status
  14. Investigate difficult cases and is the lead contact for patients or providers’ inquiries/concerns in obtaining appropriate care for the patient.
  15. Interview, hire, perform disciplinary action and performance evaluations for employees.
  16. Maintain inventory of supplies and equipment for the Referral Department.
  17. Perform other related duties as assigned or requested.
Additional Duties
  1. HIPAA compliance – responsible for maintaining abreast of and in compliance with all HIPAA regulations and requirements. Treats all member information confidential.
  2. Compliance – Ensure compliance with all local, state and federal regulations.
  3. QA/QI – Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
  4. IT – Required learning and using the Electronic Health Records and Practice Electronic System and its components. As required by the job functions and highlighted in the Policies and Procedures.
  5. All employees will participate in Patient Centered Health Home Model at Omni Family Health.
  6. Enhances professional growth and development through particiapation in educational programs, current literature,, in-service meetings, and workshops.
  7. Encourages creative thinking, problem solving, and empowerment as part of the facility management group to improve teamwork and morale.
Qualifications, Education, and Experience:
  1. Preferred Bachelor’s Degree in healthcare related field.
  2. Must have supervisory experience of at least two years and knowledge of supervisory practices and principles, including work planning, scheduling, review and evaluation and employee training and discipline.
  3. Knowledge of applicable laws, rules and regulations, including MediCal and HIPPA.
  4. Thorough understanding of medical terminology, payor sources, insurance and program requirements.
  5. Ability to communicate and maintain an effective working relationship with staff and providers.
  6. Must be a self-starter and be able to function with little or no supervision.
  7. Must obtain a valid Driver’s License and Proof of insurance.
Responsible To:         Director of Clinical Services Classification:            Full or Part Time Position, Exempt

Financial Analyst

JOB DESCRIPTION

Location:   Administration - Bakersfield (Fiscal) Job Summary: Under the direction of the Controller, the Financial Analyst is responsible for providing reports and analysis on the fiscal and operations activities of Omni Family Health. This includes communication with fiscal office personnel, billing, providers, senior MA’s and operation/ancillary staff in regards to the different analysis performed by location and department. Job Duties:
  1. Prepare and submit monthly, quarterly and annual management and financial, cash flow and statistical reports, including funding reports to any funding agencies, and other required financial/ progress reports with the funding agencies’ requirements and policies and procedures established in the area by the Omni Family Health management and Board of Directors.
  2. Review and reconcile different cost center accounts and locations, review documents and review for accuracy and completeness.
  3. Coordinate the development of budgets for internal control, provides information and assists staff and program directors in budget preparation, implementation, and control; prepares, balances, complies, and enters budget data’ performs statistical analysis of cash flow and budgets; monitors and evaluates budgets and cash flow for appropriateness to ensure fiscal solvency and accountability.
  4. Prepare clinic annual reports (OHSPD), UDS, PPS Reconciliation and Medicare cost reports as directed by the Controller.
  5. Research and analyze financial data for any expansion or new business; creates, organizes, and maintain files using database and spreadsheet programs; retrieves and organizes data into required reporting formats; collects, retrieves and organizes data to identify financial discrepancies and recommends solutions.
  6. Responsible for closing the month/ quarter and yearly and to assure that all reports are ran in accordance with the policies established.
  7. Monitor and evaluate operation effectiveness and recommends changes for improvement to strengthen the organization structure and staffing requirements.
  8. Monitor, analyze and evaluate the billing/ collection of AR effectiveness. Recommends changes for improvement to strengthen collection, for AR days reduction as well as collection turn around days.
  9. Establish and oversee that clear communication exists between divisions, especially on the operation and flow of each clinic.
  10. Any other duties or responsibilities as requested.
  11. Responsible for Employee Personnel Budget and calculating the correct provider to support staff ratios.
  12. Grant budgeting applications.
Additional Duties:
  1. HIPAA compliance – responsible for maintaining abreast of and in compliance with all HIPAA regulations and requirements. Treats all member information confidential.
  2. Compliance – Ensure compliance with all local, state and federal regulations.
  3. QA/QI – Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
  4. IT – Required learning and using the Electronic Health Records and Practice Electronic System and its components. As required by the job functions and highlighted in the Policies and Procedures.
  5. All employees will participate in Patient Centered Health Home Model at Omni Family Health.
Qualifications, Education, and Experience:
  1. Graduate from a four-year college with major in Accounting/ Finance.
  2. Knowledge of Generally Accepted Accounting Principles and procedures in non profit accounting.
  3. Proficient in Microsoft Suite (Excel and Access).
  4. Knowledge and understanding the principles and techniques of budget preparation, administration, statistical methods, technical writing, and related record keeping.
  5. Ability to communicate and maintain an effective working relationship with staff and funding agencies’ personnel.
  6. Ability to operate independently, supervise personnel and train business unit personnel when necessary.
Responsible To:    Controller Classification:       Full Time Position, Non-Exempt

Chief of Staff to the Chief Executive Officer (COS)

JOB DESCRIPTION

 Location:   Corporate Administration Bakersfield  Job Summary:      The Chief of Staff to the Chief Executive Officer of Omni Family Health is responsible for planning and directing the administrative, clinical, operational and financial initiatives of the organization and provides strategic advice to the Chief Executive Officer and/or the Executive Management Team to improve the daily management of the organization. The primary responsibility of the COS is to ensure the priorities of the CEO are executed upon, and will work with team members across the organization to ensure this objective is completed. This role requires significant independence, analytical skills, strong relationship building abilities, ample people and project management experience, flexibility and discretion. The COS is the Chief Executive Officer’s primary advisor and partner on internal and external affairs. Job Duties:
  1. Serve as critical thought-partner to the CEO and to the Executive Management Team, while providing sound counsel and maintaining complete confidentiality.
  2. Collaborate with CEO in reviewing progress toward meeting organizational goals and objectives.
  3. Drive implementation of current strategic plan, including development of benchmarks, analysis of progress toward objectives, leadership of staff in goal setting and monitoring, and presentation of plan to the board and other stakeholders.
  4. Conduct research, analyze and interpret information, problems and proposals to ensure objective and complete information is provided to the CEO for decision making.
  5. Provide a bridge for smooth and productive communication between the CEO and internal departments, demonstrating leadership to maintain credibility, trust and support with executive management and staff.
  6. Create and operate a reporting system that allows for a timely flow of necessary data into the office of the CEO from all relevant departments and direct reports.
  7. Provide project leadership; prioritize simultaneous or conflicting needs; handle matters expeditiously, proactively and follow-through on projects to successful completion, often with deadline pressures.
  8. Hold executive leadership accountable for the development of annual operating plans and budgets, as well as adherence to same, and ensure these plans and budgets are consistent with the mission and strategic plans of the organization.
  9. Serve as a first alert system – an extra set of eyes and ears – keeping the CEO aware of unanticipated problems to be addressed or opportunities to be considered.
  10. Lead development, planning, implementation, and analysis of special projects or initiatives that may arise.
Job Requirements:
  1. Work closely with the Executive Assistant to the CEO to ensure the appropriate management of the CEO’s calendar so that all priorities are met and proactively planned.
  2. Handle complex situations and multiple responsibilities simultaneously, mixing long-term projects with the urgency of immediate demands.
  3. Must possess exceptional communication skills, knowledge of community needs, and willing to participate in some community activities when required.
  4. Accountable for implementing decisions made by the CEO.
  5. Draft communications on behalf of the CEO including internal and external communications and scheduled updates to the Board of Directors.
  6. Able to function independently and create his/her own initiative to progress and succeed.
  7. Must be alert and respect confidentiality of information of all types “General personnel, and/or patient related information.”
  8. Promotes and believes in OFH mission statement.
  9. Compliance - Ensure compliance with all local, state and federal regulations.
  10. QA/QI - Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
Professional, Technical Knowledge, Key Skills and Characteristics:
  1. Provides operational and project management leadership across the organization.
  2. Knowledge of the practices of medicine, dentistry and mental health sufficient to understand their roles within the organization and the health care industry at large.
  3. Knowledge of accounting and financial analysis practices sufficient to understand financial reports and the impact of financial performance on the organization’s operations.
  4. Proficient computer skills including the ability to prepare correspondence and reports in the use of Microsoft Office applications; Word, Outlook and PowerPoint and summarize and report data in Excel spreadsheets.
  5. Represents the organization in a professional and effective manner to the community.
  6. Relates and interacts with staff at all levels of the organization.
  7. Demonstrates excellent analytical, quantitative and financial skills.
  8. Evaluates and effectively addresses highly complex issues and problems.
  9. Demonstrates superior leadership and management skills.
  10. Understands concepts of quality assurance and improvement systems and documentation.
  11. Identifies best practices in other community health centers to consider for incorporation in OFH operations.
  12. Unquestionable personal code of ethics, integrity, diversity and trust.
  13. Ability to give and receive constructive criticism and hold individuals accountable by coaching and providing performance feedback.
  14. Must possess authority and confidence to make decisions.
  15. Passionate about supporting CEO in execution of priorities and projects but be content remaining largely outside of the spotlight.
  16. Handle sensitive and confidential information with tact, diplomacy, discretion and judgement.
  17. A reputation for responsiveness, thoroughness and accuracy.
Additional Duties and Responsibilities
  1. HIPAA compliance - Responsible for maintaining abreast of and in compliance with all HIPAA regulations and requirements. Treat all member information confidential.
  2. Compliance - Ensure compliance with all local, state and federal regulations.
  3. Quality Assurance/Quality Improvement- Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
  4. IT - Required learning and using the Electronic Health Record and Electronic Practice Management System (EHR/EPM) and its components. As required by the job functions and highlighted in the Policies and Procedures. These components include NextGen, Schedule Anywhere and other electronic features, as they are developed and implemented, as applicable to work environment. Also will need to work closely with IT in the development of dashboards and reports to support medical and nursing functions in the day-to-day operations and strategizing.
  5. All employees will participate in Patient Centered Health Home Model at Omni Family Health.
Qualifications, Education, and Experience:
  1. Master’s degree or equivalent from an accredited college or university; Law or medical degree, including mid-level or nursing certification preferred.
  2. Authoritative knowledge of the principles of practice and techniques in Federally Qualified Health Centers (FQHCs) is highly desirable.
  3. 7-10 years related professional experience, or equivalent combination of education and experience in a management/strategic role.
  4. Strong project management skills and ability to lead multiple projects forward effectively.
Responsible to:     Chief Executive Officer Classification:       Full Time Position, Exempt

Application Support Technician (AST)

JOB DESCRIPTION

Location: Shafter Job Summary: Under the direction of Business Systems Director the Application Support Technician is responsible for efficient, accurate and friendly delivery of support services to OMNI Family Healthcare end users.  This role is responsible for the support of all Electronic Health Record (EHR)/ Practice Management (PM)/Electronic Dental Record (EDR) and various Reporting Systems. The Application Support Technician may also assist in system testing and training. Job Duties: Level I
  1. Provide “Extraordinary Care” to customers through friendly, caring, courteous, and professional service.
  2. Assist users with technical and functional issues related to medical and business systems used at Omni Family Health.
  3. Manage internal (Omni) and external (vendor) tickets until issue is resolved and customer is satisfied.
  4. Stay current on all upgrades / modifications / hot fixes applied to systems that will impact users.
  5. Utilize the call tracking software provided to adequately document issues, including correctly updating status and prioritization of issues
  6. Assist with training of staff when necessary.
  7. Assist with testing all new software builds as they are installed.
  8. Maintain knowledge of clinical terms, procedures, and treatment plans.
  9. Produce ad-hoc reports and produce scheduled reports (Meaningful Use, UDS).
  10. Monitor system components to insure proper system performance.
  11. Manage user accounts in various systems.
  12. Other duties as assigned.
Level II
  1. All duties from Level I.
  2. Manage Help Desk system by assigning tickets to staff, monitor progress of tickets, analyze tickets to identify trends and review tickets to insure proper documentation.
  3. Provide Level II support to other team members, including training and mentoring.
Additional Duties:
  1. HIPAA compliance - Responsible for maintaining abreast of and in compliance with all HIPAA regulations and requirements. Treats all member information confidential.
  2. Compliance - Ensure compliance with all local, state and federal regulations.
  3. QA/QI - Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
  4. IT - Required to learn and use the Electronic Medical Records and Practice Electronic System and its components. As required by the job functions and highlighted in the Policies and Procedures. These components include NextGen PM, EHR, EDR and i2i and other electronic features, as they are developed and implemented, as applicable to work environment.
  5. All employees will participate in Patient Centered Health Home Model at Omni Family Health.
Qualifications, Education and Experience Level I
  1. Associate Degree in Healthcare or Information Technology or substitution of 2 years job experience related in healthcare and/or computer application training areas may be considered.
  2. Must demonstrate ability to exercise good judgment prioritizes multiple tasks and problem solve under pressure, deadlines and resource constraints.
  3. Candidate must have strong analytical and problem solving skills and possess excellent oral and written communications skills.
  4. Demonstrate proven ability to quickly grasp new technology
  5. Must be able to learn the functionality of our products and services in a short time frame
  6. Must be able to travel between clinics as required.
  7. Must have a valid California Driver license.
  8. Knowledge and experience in Clinical Tracking or EMR/PM project implementation system is highly desirable.
  9. Ability to work under pressure and handle multi-functions.
  10. Ability and willingness to treat all users with respect and consideration in difficult situations.
  11. Strong interpersonal skills with the desire to work with all employees and vendors.
  12. Proficiency with the Microsoft Office suite including Outlook, Word, Excel and PowerPoint.
  13. Promotes and believes in the OFH mission statement.
Level II
  1. All qualifications and experience from Level I.
  2. Minimum 2 years’ experience within a healthcare environment
  3. 2+ years’ experience working in an EPM or EHR implementation and/or support role
  4. 1+ year previous experience working in a troubleshooting role within an EPM or EHR environment
Responsible To:  Business Systems Director Classification:  Full Time Position, Non Exempt

Accounting Supervisor

JOB DESCRIPTION

 Location: Corporate Bakersfield
    Job Summary: Under the direction of the Controller of Omni Family Health, the person handling this position shall assist in the operation of the accounting functions of OFH. Responsible for all general ledgers, accounts payable, payroll, banking activities, lease equipment schedules. Assist Controller in preparing and documenting grant/contract invoices, rental invoices, financial reports and monthly journal entries in accordance with established policies and procedures, and Federal and State agencies requirements.
      Job Duties:
      1. Maintain overall accounting records for all financial transactions of all programs in accordance with funding agencies requirements and generally accepted accounting principles.
      2. Assure that proper procedures and controls are in place in the areas of purchasing, inventory, cash receipts, cash disbursements, bank reconciliations, and depreciation. Recommend changes as needed to achieve the above.
      3. Review the completion of new asset list schedule and any construction schedule on a monthly basis and update depreciation schedule accordingly.
      4. Review cash payment requisitions to reflect correct coding, payment and fund sources, department, subdepartment, and location “branch” for all monthly lease/rent payments.
      5. Responsible for making sure that all contractual invoices are received and paid on time. Thus, prepare the account payable proposed to be paid list. Thus, review monthly vendor statements against A/P outstanding.
      6. In charge of producing account payable checks and accounts payable reports on a weekly basis and all first of the month checks based on approved payable by the Controller.
      7. Maintains an accurate cash journal for all bank accounts and provides daily cash balance report.
      8. Assist in closing the financial book (reconciliation of assets and liabilities) as required by the Controller on a monthly, quarterly and yearly basis.
      9. Produce monthly, quarterly, and yearly financial reports and management reports as directed by the Controller
      10. Assist in the preparation of clinic annual reports, UDS, Medi-cal and Medicare cost reports as directed by the Controller.
      11. Assist in review payroll process and cost allocation to assure proper submission, internal control and coding.
      12. Other related duties as required by Controller.
      13. Promote and believe in OFH mission statement.
      14. Ability to relate to the public regardless of ethnic, religious and economic status.
      Additional Duties:
      1. HIPAA compliance - Responsible for maintaining abreast of and in compliance with all HIPAA regulations and requirements. Treats all member information confidential.
      2. Compliance - Ensure compliance with all local, state and federal regulations.
      3. QA/QI - Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
      4. IT - Required to learn and use the Electronic Health Record and Practice Electronic System and its components. As required by the job functions and highlighted in the Policies and Procedures. These components include NextGen, PMS, QSI and other electronic features, as they are developed and implemented, as applicable to work environment.
      5. All employees will participate in Patient Centered Health Home Model at Omni Family Health.
      Qualifications, Education, and Experience:
      1. Graduate from 4 year College with major in Accounting or Business Administration with at least two years experience in similar accounting position is preferred. Experience can be substituted for education.
      2. Must be a self starter, able to coordinate the accounting and cost accounting functions to produce operation and financial reports.
      3. Ability to use independent judgment, and maintain a professional and effective working relationship with all personnel, Bank, Outside Auditors, Local, State and Federal Agencies.
      4. Knowledge of keeping and reviewing financial or statistical records.
      5. Knowledge of the methods, practices and terminology used in financial and statistical record keeping.
      6. Knowledge of office practices, systems and procedures.
      7. Ability to operate office machines and computerized accounting system. Knowledge of advanced computers is a must.
      Responsible To:   Controller Classification:      Full Time Position, Exempt

Registered Dental Assistant (RDA)

JOB DESCRIPTION

 Location:

  • White Lane 
  • Panama
  • Brimhall
  • Oildale
  • Tehachapi

Job Summary:   The Registered Dental Assistant performs duties such as: prepare the patient for the treatment, assist the dentist in performing their treatment to the patient in restorative dentistry or oral surgery, prepare materials and equipment for treatment and have them ready for the dentist’s use, take x-rays and assist the dentist in laboratory work.  May perform other related work to include, but not limited to, making appointments, answer the phone, ordering supplies and doing the dental billing.

Job Duties: 

  1. Greets patients in waiting area and escorts patients to the operatory.
  2. Assist the dentist in the administration of treatment at the chair side as required or directed by the dentist.
  3. Promote an atmosphere supportive of good dental and general health by demonstrating good oral hygiene, questioning patients to ascertain home care status, instructing patients in techniques of flossing and brushing in accordance with protocol.
  4. Maintain a sterile and neat working environment according to current infection control procedures.
  5. Review the health history, make chart entries under the direction of the operator and assure completion of forms and signatures.
  6. Assume the responsibility associated with any expanded duties that may be delegated by the dentist.
  7. Familiarize the patient with the aspects of their dental visit and provide support and compassion to that patient when it is needed.
  8. Stock operatories and maintain clinical supply inventory.
  9. Review daily schedule to set up appropriate trays and instruments.
  10. Assist in front office procedures if time allows or need is determined by the Chief Dental Officer or Dentist.
  11. Supervise preventive maintenance of dental equipment.
  12. Serve as supply liaison. Communicates with purchasing department and vendors to assure prompt receipt of all orders.
  13. May perform the following procedures:
    • Obtain endodontic cultures.
    • Dry canals, previously opened by the supervising dentist, with absorbent points.
    • Test pulp vitality.
    • Place bases and liners on sound dentin.
    • Remove excess cement from supragingival surfaces of teeth with hand instrument or floss.
    • Size stainless steel crowns, temporary crowns and bands.
    • Temporary cementation and removal of temporary crowns and removal of orthodontic bands.
    • Placement of orthodontic separators.
    • Placement and ligation of arch wires.
    • lacement of post-extraction and periodontal dressings.
    • Take bite registrations for diagnostic models for case study only.
    • Coronal polishing.

Job Requirements:

  1. Friendly personality with the desire to work with the public.
  2. Ability and willingness to treat all patients with the utmost kindness and consideration in the most trying situations.
  3. Ability to handle multi-functions and complete tasks in orderly and accurate fashion
  4. Understanding of community based organizations and willing to participate in community events such as health fairs, etc.
  5. Promotes and believes in OFH mission statement.
  6. Ability to relate to the public regardless of ethnic, religious and economic status.
  7. Must be willing to work at any Omni Family Health location, other that the assigned site and be agreeable to work weekends, if so needed.
  8. Must obtain a Valid California Drivers License at all times plus proof of insurance, to allow you to be placed in all Omni Family Health clinics if needed.
  9. Able to use sound judgment. Possess a calm disposition and the ability to work easily with people. 

Other Duties

  1. HIPAA compliance – responsible for maintaining abreast of and in compliance with all HIPAA regulations and requirements. Treats all member information confidential.
  2. Compliance – Ensure compliance with all local, state and federal regulations.
  3. QA/QI – Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
  4. IT – Required learning and using the Electronic Health Record and Practice Electronic System and its components. As required by the job functions and highlighted in the Policies and Procedures.
  5. All employees will participate in Patient Centered Health Home Model at Omni Family Health. 

Qualifications, Education, and Experience:

  1. High school graduate (or GED).
  2. Proof of completing radiation safety course.
  3. One-year experience as a dental assistant.
  4. Certification as a Registered Dental Assistant required.
  5. Certificates for coronal polishing and sealants required.
  6. Demonstrate knowledge of dental health education subjects.
  7. Have the ability to communicate in English and Spanish.

Responsible To:         Staff Dentist, and Chief Dental Officer  Classification:            Full or Part Time Position, Non-exempt

Health Center Nurse (HCN)

JOB DESCRIPTION

Location: 
  • Ming/White Lane/N. Chester (Part Time 3 days) 
Job Summary:    Under the general administrative direction of the District Nurse Administrator, this position serves as the Health Center Nurse and supervisor of medical assistants. The HCN leads, directs and supports the clinical/nursing operations at the Health Centers. The HCN is directly responsible for the medical assistants, within the health centers. The HCN will work closely with the providers and other Health Center leaders to assure direct patient care is provided to all medical customers. The HCN is directly involved in the coordination and implementation of clinical, ancillary, and business services within the health center in a way that meets or exceeds standards while providing excellent patient experience across all services. Job Duties:  Principal Duties and Responsibilities:
  1. Responsible for the daily management and staffing of medical assistants to provider ratios.
  2. Monitor and evaluate staff performance.
  3. Physically present in clinic and act as leader in charge for back office and clinical services.
  4. Participate in clinical activities to assess and model competencies.
  5. Promote efficiency between clinics by ensuring staff are performing daily huddles to plan for patient care.
  6. Organize and prioritize clinical responsibilities of medical assistants.
  7. Recognize leadership potential in staff and encourage growth.
  8. Facilitate compliance with required educational offerings.
  9. Hold staff accountable for strategic goals and project outcomes.
  10. Gather data to support change.
  11. Set expectations for policy and procedure adherence.
  12. Create a culture of safety within back office/clinical staff.
  13. Responsible for setting expectations for clinical Environment of Care.
  14. Report day to day activities, volume and staffing benchmarks and any clinical concerns.
  15. Serve as a local clinic leader in the absence of others.
  16. Ensure medical assistants work at top of scope and practice within limits of their credentials.
  17. Manage transitional change. Monitor institutional clinical Safety concerns and analyze for trends and targeted interventions.
  18. Accountable for medical assistant competencies.
  19. Is the expert in practice issues for designated health centers.
  20. Provide education for specialty areas; such as Classes for Asthma, Diabetes, Wellness, and so forth.
  21. Analyze weaknesses and areas of growth to create effective teams.
  22. Oversee The Joint Commission visit preparedness at Health Center.
  23. Conduct audits to ensure culture of readiness at Health Center.
  24. Represent department at institutional regulatory meetings.
  25. Implement programs that develop service excellence skills.
  26. Serve as a general resource for clinical EHR functionality and workflows.
  27. Monitor and audit adherence to clinical protocol workflows.
  28. Involved in the adequate training and development of medical assistants.
  29. Work closely with providers to enhance staff EHR functional skills.
  30. Display willingness to manage all patient needs within the clinic environment wherever possible.
  31. Maximize provider efficiency through execution of policy and protocols for medical assistant staff.
  32. Implement novel approaches to care.
  33. Conservatively manage clinical operations to stay on budget.
  34. Establish relationships with other leaders in clinic to leverage collective knowledge and capital.
  35. Collaborate with other health care providers, Chiefs of Medical Affairs, Director of Nursing, District Nurse Administrators, and Medical Director regarding clinic and patient needs.
  36. Collaborate in the organization’s continuous Performance Improvement Program (PIP).
  37. Collaborate with all clinical staff to achieve clinical quality indicators.
 Other Responsibilities:
  1. Participate in Patient Centered Health Home team meetings and quality improvement initiatives.
  2. Provide health and disease patient education, including leading group office visits.
  3. Support patient self-management of disease and behavior modification interventions.
  4. Ensure coordination of continuity of patient care with external health organizations and facilities, including the process hospital admission and discharge and referrals from primary care provider to specialty care provider.
  5. Ensure coordination of continuity of patient care with patients and families following hospital admission, discharge, and ER visits.
  6. Ensure managing of high risk patient care; including management of patients with multiple co-morbidities or high risk for readmission to a hospital setting, including a registry.
  7. Ensure patient medication management based upon standing orders and protocols.
  8. Participate in community functions as appropriate.
  9. Assume other responsibilities as required.
Other Duties
  1. HIPAA compliance – responsible for maintaining abreast of and in compliance with all HIPAA regulations and requirements. Treats all member information as confidential.
  2. Compliance – Ensure compliance with all local, state and federal regulations.
  3. QA/QI – Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
  4. IT – Required to learn and use the Electronic Health Record and Practice Electronic System and its components. As required by the job functions and highlighted in the Policies and Procedures.
  5. All employees will participate in Patient Centered Health Home Model at Omni Family Health.
Qualifications, Education, and Experience: 
  1. Licensed Registered Nurse from an accredited Nursing Program.
  2. Licensed Vocational Nurse will be considered if they meet the qualifications and experience as outlined on this job description.
  3. 1 year of management or supervisory experience in a clinical environment preferred.
  4. Minimum 2 years’ experience in outpatient operations experience as a nurse preferred.
  5. Experience in a federally qualified health center or rural (FQHC) health center (clinical) setting preferred.
  6. Proficient computer skills, including Microsoft Office (specifically Work and Excel)
  7. Highly organized and well-developed oral and written communication skills.
  8. Knowledgeable through practical experience and/or training in the areas of:
  • Clinical Practices
  • Community Health
  • Joint Commission
  • Managed Care
  • Maternal and Child Health
  • Primary Care Medical Home
  • Preventative Care Guidelines
  • Pediatrics
  • Public Health
  1. Self-disciplined, energetic, passionate, and innovative.
  2. A team player that can follow a system and protocol to achieve a common goal.
  3. Must be sensitive to the needs of the patients in a community health care setting, in the areas of health and social services as one component.
  4. Demonstrate sound judgment, decision-making, and problem solving skills.
  5. Able to maintain confidentiality with all aspects of information in accordance with practice, State and Federal regulations.
  6. Bilingual in English and Spanish preferred, but not required.
  7. Must have current CPR card.
  8. Must be willing to work at any Omni Family Health locations and be amenable to work weekends, if so needed.
  9. Must maintain a Valid California Driver’s License at all times plus proof of insurance, to facilitate travel to all Omni Family Health sites.
  10. Must provide a safe, operational vehicle for transportation.
  11. Promote and believe in Omni Family Health mission statement.
  12. Ability to relate to the public regardless of ethnic, religious and economic status.
Competencies Required: 
  • Planning/Organizing
  • Managing People
  • Multitasking
  • Problem solving
  • Leadership
  • Teamwork
  • Professionalism
  • Change Management
  • Developing Others
  • Customer Service
  • Collaboration
  • Interpersonal skills
Responsible To: District Nurse Administrator Classification:   Full Time Position, Exempt

Patient Outreach and Enrollment Specialist (Bilingual: English/Spanish) Fresno

 JOB DESCRIPTION         

Location:
  • Fresno
Job Summary:     This position is responsible for screening and patient eligibility for multi- programs offered at OFH such as Patient Protection, Affordable Care Act (ACA), Immigration Reform (IR), 3rd Party Payors, Family PACT, Every women counts, Sliding scale etc. The Patient Outreach and Enrollment Specialist are responsible for qualifying patients for financial coverage of services rendered. Patient Outreach and Enrollment Specialist (POES) services may include, but are not limited to, providing individuals and families with education about and assistance with the application process, case manage to ensure successful initial enrollments and annual renewal assistance. POES identify and develop relationships with strategic community partners (schools, service clubs, business, faith community, county staff, and other government agencies) and act as community liaison for OFH Outreach and Medi-Cal Retention programs. Represents OFH in the community and makes presentations at partner organizations and public forums regarding OFH outreach and enrollment initiatives. POES also establish and maintain relationships with County Departments of Social Services to facilitate applications and information sharing. The goal is to increase the number of individuals and families in California who are insured and have access to a Quality Health Plan.. Many patients are Spanish speakers and fluency in Spanish as well as familiarity with the regional Hispanic culture is required. In addition, the ideal candidate must support mission and goal achievement, organizational quality and the patient-centered medical home philosophy we operate by. Incorporate core organizational values of quality, respect, integrity, partnership, and compassion in all activities and decisions. Perform community outreach and marketing to increase Omni Family Health (OFH) effectiveness in responding to the healthcare access needs of persons living in Kern County. Increase the number of area residents, especially those who qualify for the guidelines set by the Patient Protection and Affordable Care Act, who have access to primary and preventive health care services by identifying those eligible for publicly-sponsored insurance programs and other social services and assisting persons identified to navigate the enrollment process to secure needed services. Ensure that newly enrolled members of publicly-funded insurance programs understand how their insurance plan works and have a functional relationship with an appropriate primary care provider. Protect the dignity, privacy, and confidentiality of patients and their families, as well as co-workers and others. Job Duties: Patient Outreach and Enrollment Specialist (POES) Tasks and Responsibilities (~75% of workload): General Tasks
  1. Possess excellent communication skills to relate with diverse populations, and community organizations.
  2. Assist patients to accurately complete application(s) and successfully enroll/re-enroll into government sponsored health insurance programs or 3rd Party Payors, Family PACT, Sliding scale, Every Women countsetc.
  3. Demonstrated ability to manage databases and spreadsheets
  4. Demonstrated ability to work effectively with government and community partners
  5. Experienced in the use of protected health information (PHI) to comply with HIPAA rules
  6. Skilled in the use of personal computers and related software applications (MS Word, Excel, Access Database, and NextGen)
  7. Provide follow up on all pending applications to ensure enrollment process is complete.
  8. Provide Insurance and Medi-Cal financial counseling.
  9. Follow-up on Medi-Cal enrollment.
  10. Follow-up on Post-Enrollment management.
  11. Outreach to raise awareness of the availability of Quality Health Plans.
  12. Outreach to raise awareness of the availability and necessity of a Primary Care Provider.
  13. Provides information in a manner that is culturally and linguistically appropriate for consumers.
  14. Provide complete, fair and impartial information.
  15. Perform other duties as assigned.
Administrative Reporting:
  1. Collect and summarize process data from all HCN tasks.
  2. Assist in the collections of outcome data.
  3. Maintain and regularly update project database.
Communication:
  1. Meet monthly face to face with the Patient Outreach and Enrollment Specialist (POES) Supervisor to report and review program progress.
  2. Maintain weekly communication with Patient Outreach and Enrollment Specialist (POES) Supervisor staff at OFH.
  3. Contact key personnel at Health Centers and other service/health-related organizations with access to target population to identify status or services and coordinate patient care.
  4. Possess strong interpersonal communication skills; is outgoing, very sensitive and aware of needs of public health clients who experience serious health problems and who have limited resources to address those health needs.
Training Requirements:
  1. Receives initial and ongoing program training.
  2. Receives regular technical support.
  3. Conduct trainings related to Outreach Program activities.
Planning and Program Development:
  1. Assists in conducting assessments of the community to identify availability of competing services, programs and organizations and institutions.
  2. Promotes the program in the community. Makes contact with all relevant healthcare facilities that might also provide diagnostic, treatment or social services to patients.
  3. Participate in planning discussions and meetings. Assist in developing tactical plans to support outreach and patient or payment goals.
  4. Prepare and submits daily/weekly productivity reports.
Project Implementation:
  1. Manage all aspects of the Patient Outreach and Enrollment Specialist (POES) Supervisor activities within the Health Center and in the community.
  2. Regularly update the project database and report to Patient Outreach and Enrollment Specialist (POES) Supervisor program coordinating staff.
Data Analysis:
  1. Provide database reports according to instructions from Patient Outreach and Enrollment Specialist (POES) Supervisor.
  2. Promote the program and materials as directed by the Patient Outreach and Enrollment Specialist (POES) Supervisor.
  3. Develop and maintain a database of healthcare and other enabling services available with data collection on availability and eligibility requirements for patient and client information.
Outreach Coordinator Task and Responsibilities (~25% of workload)
  1. Serve as a central resource for community questions and referrals for both consumers and providers, building relationships with community resources, public health, schools, churches, and other social service organizations to identify, refer and develop resources that remove consumer barriers to accessing needed health and social services;
  2. Identify individuals who qualify for Omni Family Health programs through direct outreach activities and through reports/referrals from community partners, churches, schools, internal data, and others;
  3. Connect with individuals to inform them about OFH services and related community resources and assist identified persons in accessing needed care that facilitates individual and family health, care coordination, continuity of care, and case management;
  4. Assist eligible clients to apply for publically sponsored health care insurance plans, providing necessary follow-up, tracking and data collection to assure continuous enrollment;
  5. Develop and maintain a tracking and follow-up system for Medi-Cal and other social service applications to ensure that all aspects of the process, from application through post-enrollment, have been completed and that the client is able to receive appropriate services;
  6. Maintain statistics/data on contacts; identify needs, problems and service gaps. Track and tabulate contacts, application submission and post-enrollment follow-up;
  7. Initiate post-enrollment support activities with Medi-Cal eligible clients, completing and recording the information required for monthly OFH reports;
  8. Attend appropriate community or networking meetings to facilitate outreach and gathering of information to increase consumer access to a permanent medical home;
  9. Work with local schools, churches, community partners, and key employers to train, coordinate and problem-solve so they can make appropriate referrals to OFH or appropriately support enrollment in or use of services through the Medi-Cal program;
  10. Develop with Marketing Partner, Supervisor, and Health Center Site Manager educational flyers/handouts to distribute through local community-based groups;
  11. Participate in community coalitions and related committees convened to maximize enrollment and education;
  12. Support and contribute to effective safety and risk management efforts by adhering to established policies and procedures, maintaining a safe environment, promoting accident prevention, and identifying and reporting potential liabilities; and
  13. Other related duties as assigned that support organizational goals and objectives and patient centered care.
Essential Functions
  1. Bilingual required (English/Spanish)
  2. CAA Certification - preferred
  3. Periodic state travel; travel between Health Center sites
  4. Occasional evening or weekend work
Skills and Abilities
  1. Skill in exercising initiative, judgment, problem solving and decision-making
  2. Skill in the development and maintenance of effective relationship with medical and administrative staff, patients and the public
  3. Skill in gathering and analyzing objective and subjective data on personnel matters;
  4. Skill in conflict resolution
  5. Skill in identifying problems, recommend solutions, organize and analyze information
  6. Skill in organizing work, delegating and achieving goals and objectives
  7. Skill in operating a variety of office equipment and computer programs
  8. Skill to work under pressure, set priorities among multiple requests
  9. Skill to communicate and present information effectively
  10. Advance personal knowledge base by pursing continuing education to enhance professional development
  11. Non-judgmental attitude
  12. Ability to work independently and as part of a team
  13. Ability to plan, organize and integrate priorities and deadlines
  14. Ability to work at a rapid pace, being involved in several duties at one time
  15. Ability to set priorities and avoid crises management
  16. Ability to remain calm and poised in urgent situations
  17. Ability to communicate effectively in writing and verbally
  18. Excellent time management skills and flexibility
  19. Ability to report to work as scheduled
  20. Demonstrated skills/knowledge of Microsoft Office suite
  21. Ability to maintain confidentiality
  22. Language Skills: Bilingual (verbal & written) in English and Spanish. Any third language a plus (relative to community need – e.g. Tagalog, Vietnamese)
  23. Excellent customer service skills – ability to understand and exceed customer expectations while demonstrating the highest standards of care, respect, and confidentiality
  24. Basic computer skills
  25. Ability to relateeffectively with people of different cultural backgrounds
Knowledge:
  1. Demonstrates positive interactions with the public, patients and children.
  2. Have positive interpersonal relations in dealing with fellow employees, and supervisors, so that productivity and positive employee relations are maximized.
  3. To assist clients in applying for appropriate health care coverage plans, providing necessary follow-up, tracking and data collection.
  4. Fluent in Spanish and English (able to read, write and speak in both English and Spanish). Familiar with the regional Hispanic culture.
Other Job Duties:
  1. I.P.A.A. compliance - Responsible for enforcing compliance with all H.I.P.A.A. regulations and requirements. Treats all member information confidential.
  2. Compliance - Ensure compliance with all local, state and federal regulations.
  3. QA/QI - Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
  4. IT - Required to learn and use the EHR/EOHR (Medical Practice Electronic System) and its components as required by the job functions and highlighted in the Policies and
  5. All employees will participate in Patient Centered Health Home Model at Omni Family Health.
Qualifications, Education, and Experience:
  1. High school diploma.
  2. BA/BS in social services or health education, public health or other health related field preferred.
  3. 1-3 years of experience in program development or other related field desired.
  4. Certified Application Assistance certification can substitute for 1 year of experience.
  5. Minimum two years working in a Primary Care Health Center, Healthcare related field, community or school based social service position. Work as a community health outreach worker and OHP enrollment specialist highly desirable.
  6. Personal commitment to the organization’s mission, vision and core values
  7. Personal commitment to the ACA, IR, and Patient-Center Medical Home philosophy
  8. Keyboarding at a minimum of 45 wpm
  9. Ability to pass a pre-employment drug screen and background test, Tb clearance
  10. Dependable motorized transportation, valid driver’s license and proof of auto insurance
  11. Knowledge of eligibility requirements and application process of all government sponsored health insurance programs
  12. Demonstrated organizational, work management, and group process skills, ability to take initiative to identify and propose new tasks and procedures
  13. Ability to establish and maintain working relationships with a diverse group of staff, public and professionals
  14. Ability to manage time and prioritize tasks
  15. Ability to proofread and edit for accuracy, punctuation, grammar, spelling, and clarity
  16. Demonstrated knowledge and competence in the use of software applications: word processing, spreadsheet, presentation, email applications (Microsoft Office preferred)
  17. Communication skills and the ability to work independently and collaboratively as needed
  18. Ability to travel to work outreach and enrollment sites as required– must have reliable transportation
  19. Current working experience in a Community Health Center setting
  20. Must be able to maintain a good attendance record
  21. Knowledge of Kern County health care system preferred
Responsible To: Healthcare Navigator and Outreach Supervisor Classification:    Full Time Position, Non-Exempt                         

District Nurse Administrator (DNA)

JOB DESCRIPTION

Location: Fresno/Kings County Job Summary:    Under the general administrative direction of the Director of Nursing, thisposition serves as the District Nurse Administrator (DNA) for Health Center Nurses. The DNA leads, directs and supports the clinical/nursing operations in designated areas within the organization. They are directly responsible for the clinical teams; nurses and medical assistants, within the health centers. The DNA will work closely with the providers and other Health Center leaders to assure coordination and implementation of clinical, ancillary, and business services in the health centers in a way that meets or exceeds standards while providing excellent patient experience across all services.
    Job Duties: Principal Duties and Responsibilities:
    1. Oversee staffing utilization of nurses and medical assistants.
    2. Coordinate hiring practices.
    3. Monitor FTE requests and ensure highest utilization of nursing staff across Omni Family Health.
    4. Promote efficiency between clinics by ensuring staff are performing daily huddles to plan for patient care.
    5. Organize and prioritize clinical responsibilities, provide direct supervision to nursing staff, (RN, LPN, etc).
    6. Monitor and evaluate staff performance and provide feedback.
    7. Responsible for setting expectations for clinical Environment of Care.
    8. Round and act as a liaison to Clinical Engineering and Facilities.
    9. Round in clinics and report out on day to day activities, volume and staffing benchmarks and any clinical concerns.
    10. Serve as a local clinic leader in the absence of others.
    11. Maintain a minimum percentage of clinical activity to assess and model competencies.
    12. Accountable for institutional annual updates and expected competencies.
    13. Facilitate compliance with required educational offerings.
    14. Hold clinical staff accountable for strategic goals and project outcomes.
    15. Gather data to support change.
    16. Monitor institutional clinical Safety concerns and analyze for trends and targeted interventions.
    17. Is the expert in practice issues for designated health centers.
    18. Interpret need for specialty areas; such as Classes for Asthma, Diabetes, Childbirth Education, Lactation, and so forth.
    19. Analyze weaknesses and areas of growth to create effective teams.
    20. Oversee The Joint Commission visit preparedness.
    21. Establish regulatory audit programs with a culture of readiness.
    22. Represent department at institutional regulatory meetings.
    23. Convey the importance of readiness and facilitates adherence to audit processes.
    24. Implement programs that develop service excellence skills.
    25. Maintain and develop all Ambulatory policies & protocols.
    26. Serve as a general resource for clinical EHR functionality.
    27. Monitor and audit adherence to protocol workflows.
    28. Provide resources to ensure adequate training and development.
    29. Work closely with nursing staff to enhance staff EHR functional skills.
    30. Display willingness to manage all patient needs within the clinic environment wherever possible.
    31. Maximize provider efficiency through formulation of policy and protocols for nursing staff.
    32. Implement novel approaches to care.
    33. Conservatively manage clinical operations to stay on budget.
    34. Establishe relationships with other leaders in clinic to leverage collective knowledge and capital.
    35. Collaborate with other health care providers, Chiefs of Medical Affairs, Director of Nursing, and Medical Director regarding clinic and patient needs.
    36. Actively involved in the development, implementation and management of a continuous Performance Improvement Program (PIP).
    37. Collaborate with all clinical staff to achieve clinical quality indicators.
     Other Responsibilities:
    1. Participate in Patient Centered Health Home team meetings and quality improvement initiatives.
    2. Facilitate health and disease patient education, including leading group office visits.
    3. Support patient self-management of disease and behavior modification interventions.
    4. Ensure coordination of continuity of patient care with external health organizations and facilities, including the process hospital admission and discharge and referrals from primary care provider to specialty care provider.
    5. Ensure coordination of continuity of patient care with patients and families following hospital admission, discharge, and ER visits.
    6. Ensure managing of high risk patient care; including management of patients with multiple co-morbidities or high risk for readmission to a hospital setting, including a registry.
    7. Ensure patient medication management based upon standing orders and protocols.
    8. Participate in community functions as appropriate.
    9. Assume other responsibilities as required.
    Other Duties
    1. HIPAA compliance – responsible for maintaining abreast of and in compliance with all H.I.P.A.A. regulations and requirements. Treats all member information as confidential.
    2. Compliance – Ensure compliance with all local, state and federal regulations.
    3. QA/QI – Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
    4. IT – Required to learn and use the EHR/EOHR (Medical Practice Electronic System) and its components. As required by the job functions and highlighted in the Policies and Procedures.
    5. All employees will participate in Patient Centered Health Home Model at Omni Family Health.
    Qualifications, Education, and Experience:
    1. Licensed Registered Nurse from an accredited Nursing Program.
    2. Bachelor’s Degree Nursing (BSN) from an accredited university required.
    3. 1 year of management or supervisory experience in a clinical environment.
    4. Minimum 2 years’ experience in outpatient operations experience as a nurse.
    5. Experience in a federally qualified health center or rural (FQHC) health center (clinical) setting preferred.
    6. Proficient computer skills, including Microsoft Office (specifically Work and Excel)
    7. Highly organized and well-developed oral and written communication skills.
    8. Knowledgeable through practical experience and/or training in the areas of:
    • Clinical Practices
    • Community Health
    • Joint Commission
    • Managed Care
    • Maternal and Child Health
    • Primary Care Medical Home
    • Preventative Care Guidelines
    • Pediatrics
    • Public Health
    1. Self-disciplined, energetic, passionate, and innovative.
    2. A team player that can follow a system and protocol to achieve a common goal.
    3. Must be sensitive to the needs of the patients in a community health care setting, in the areas of health and social services as one component.
    4. Demonstrate sound judgment, decision-making, and problem solving skills.
    5. Able to maintain confidentiality with all aspects of information in accordance with practice, State and Federal regulations.
    6. Bilingual in English and Spanish preferred, but not required.
    7. Must have current CPR card.
    8. Must be willing to work at any Omni Family Health locations and be amenable to work weekends, if so needed.
    9. Must maintain a Valid California Drivers License at all times plus proof of insurance, to facilitate travel to all Omni Family Health sites.
    10. Must provide a safe, operational vehicle for transportation.
    11. Promote and believe in Omni Family Health mission statement.
    12. Ability to relate to the public regardless of ethnic, religious and economic status.
    Competencies Required:  Planning/Organizing
    • Managing People
    • Multitasking
    • Problem solving
    • Leadership
    • Teamwork
    • Professionalism
    • Change Management
    • Developing Others
    • Customer Service
    • Collaboration
    • Interpersonal skills
    Responsible To: Director of Nursing Classification: Full Time Position, Exempt

Provider Recruitment & Employee Development Specialist

JOB DESCRIPTION

Location: Corporate - Administration Bakersfield Job Summary:      Under the direct supervision of the Human Resources Director and in accordance with Omni Family Health (OFH) Policies and Procedures, this position is responsible for facilitating the Provider recruitment process during the pre/post interview hiring and on-boarding process. Acts as a liaison between the site, and the provider during the interview process and educating candidates on OFH services, processes, the organization and the community. Provide or coordinate staff training and development and organizes social functions and other employee benefits and recognition awards for the company as requested. Job Duties/Responsibilities:
  1. Act as the primary liaison and provide consultation/education during the pre-interview process to answer questions, provide facility and community information, and facilitate contact between candidates and provider leaders. Provide consistent communication on the candidate, itinerary development, market conditions and recruitment plans. Identify and monitor issues to be proactive in determining a plan and provide the site feedback on problem solving tactics. Ensure the process is efficient and effective, and the interview is comprehensive.
  2. Identify the physician’s family needs, researche as needed, provide community tours and educate the family accordingly.
  3. Develop, coordinate, and schedule site visits, itineraries and interviews for candidates. In conjunction with operational and medical chiefs, ensure cultural and skill fit in the assessment of provider candidates.
  4. Accompany the candidate on the interview, provide feedback post-visit, obtain feedback from the executive team and the candidates to assess and evaluate the effectiveness of the visit.
  5. Work with medical chiefs to develop and maintain written practice descriptions to capture/summarize each provider practice opportunity, information on the current practicing providers, and on the community in which the practice is based. Brand and sell OFH as an organization as well as the services and programs provided across the system. Display the organization’s best of practice processes/services to ensure a comprehensive and consistent presentation of the organization to our candidates.
  6. Monitor credentialing, privileging and licensing with Chief Human Resources Officer and Credentialing Manager to ensure that the process moves effectively and timely after an offer is made/accepted. Monitor for potential gaps that slow down the process and facilitate solutions ensuring appropriate information is provided.
  7. Facilitate and coordinate the on-boarding process with leadership, the providers, and HR Provider recruitment team to ensure a successful transition. Assist HR, site and provider leadership in coordinating the site orientation process and elicit feedback on process. Follow the provider post hire to ensure a smooth transition, answer all questions, resolve issues, address family and provider needs, facilitate any additional communications, and solicit feedback on the practice as well as opportunities for improvement.
  8. Responsible for coordinating VISA documentation for immigration compliance and OFH updates.
  9. May participate in the development of provider requirement marketing and collateral materials.
  10. Responsible for sending out welcome packages and letters to new OFH Providers.
  11. Perform clerical functions such as creating letters and memos, create and maintain spreadsheets and distributes correspondence to staff and business partners.
  12. Provide or coordinate staff training and development with HR Director direction.
  13. Organize social functions for the company (i.e. Employee Appreciation ) as requested.
  14. Organize other employee benefits and recognition awards.
  15. Help to document activities prior to and during the events for internal and external communications.
  16. Assist with negotiations for location contracts and book event space, arrange food and beverage, order supplies, equipment and signage, and ensure appropriate décor to meet quality and Brand expectations.
  17. Conduct research, make site visits, and find resources to help executive staff make decisions about event possibilities.
  18. Serve as liaison with vendors on event-related matters.
  19. Promote and believe in Omni Family Health mission statement.
  20. Perform other related duties as directed by supervisor.
  21. Occasional Evenings and Weekends may be required.
  22. Travel required 0-25%
Additional Duties:
  1. HIPAA compliance - Responsible for maintaining abreast of and in compliance with all HIPAA regulations and requirements. Treat all member information confidential.
  2. Compliance - Ensure compliance with all local, state and federal regulations.
  3. QA/QI - Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
  4. IT - Required to learn and use the EHR/EOHR (Medical Practice Electronic System) and its components. As required by the job functions and highlighted in the Policies and Procedures. These components include NextGen, PMS, QSI and other electronic features, as they are developed and implemented, as applicable to work environment.
  5. All employees will participate in Patient Centered Health Home Model at Omni Family Health.
Qualifications: Education, Skills and Experience
  1. Bachelor’s degree in human resources or other related field is preferred (appropriate experience can be substituted for education). Four or more years experience in human resources, marketing, public relations or communications that include experience in developing relationships with providers. Experience working with providers or high-level professionals preferred.
  2. Three to five years (3-5) experience in Provider recruitment or related provider relations activities preferred.
  3. Knowledge of healthcare recruiting preferred.
  4. Knowledge and experience in creating effective relationships with providers.
  5. Skills in evaluating, addressing, and providing resolutions to complex issues and challenges.
  6. Manage sensitive and confidential material.
  7. Skills in recognizing potentially problematic issues, understanding the ramifications and problem solving for effective resolution.
  8. Knowledge of geographic area served to provide guidance to providers and their families on the community and surrounding areas.
  9. Advanced knowledge of state and federal employment laws impacting the recruitment function, human resources and the overall implications to the organization.
  10. Excellent interpersonal, verbal and written communication skills to effectively interact leadership, providers and various departments to provide consulting and guidance, identify needs and gaps, provide problem resolution, elicit feedback and coordinate processes.
  11. Ability to demonstrate excellent negotiation and effective organizational skills and priority-setting.
  12. Skills and experience leading and/or coordinating projects including timeline development, implementation and evaluation.
  13. Skills in serving as a resource and providing guidance to others.
  14. Proficient in the Microsoft Office or similar products. Knowledge of office procedures, word processing and computer software is required.
  15. Excellent customer service, phone and interpersonal skills.
  16. Ability to work independently in a fast-paced, multi-task environment with attention to detail and the ability to audit one’s own work. Ability to meet deadlines and possess time management skills with minimal supervision.
Responsible To:         Human Resources Director Classification:            Full Time Position, Exempt

Director of Communications (DOC)

JOB DESCRIPTION

Location:  Administration - Bakersfield
    Job Summary:The Director of Communications must have excellent organizational abilities, be comfortable working in a deadline driven time sensitive work environment and capable of managing multiple projects with overlapping and/or conflicting deadlines. This position is responsible for planning, development and implementation of all of the organization’s marketing strategies, marketing communications, and public relations activities, both external and internal. This position will oversee the development and implementation of support materials and manage the print/production vendors, photographers and other third-party vendors. This includes developing timelines and oversight of the execution and production of all copy, photography, graphic design, website development, digital assets and public relations assets as needed by the organization. In addition to interfacing effectively with all department heads and creative partners, also direct the efforts of the marketing, communications and public relations staff.
      Job Duties:
      1. Manage the organization’s brand and reputation
      2. Oversee the production of all creative/editorial concepts that are used in all marketing communication mediums including print, video, event branding, online marketing, website, and social media
      3. Create and launch press releases and marketing campaigns
      4. Develop branding initiatives, internal communications and external media relations
      5. Develop creative timelines for all marketing communication needs, and timetable and track development of all creative projects
      6. Manage media relations and maximize media opportunities
      7. Works collaboratively with staff to edit and post online content, including blog posts, as requested. Supports blogging activities, posting activities such as Facebook, LinkedIn, Twitter, YouTube and other interactive social media tools and platforms
      8. Inform respective functional groups of project status at key points in the creative development and notify them of any revisions to project timelines if dates are in jeopardy
      9. Manage and monitor marketing budget and provide budgetary status to supervisor
      10. Monitor and maintain quality standards for all creative/marketing output
      11. Determine communications strategy and execute programs to deliver communications objectives throughout the organization
      12. Assist with informal and formal market research and analyze data and results, as needed
      13. Communicate with and manage the print/production vendors, photographers and other third-party vendors for marketing communications projects, programs, etc.
      14. Experience using digital camera and software, video equipment and audio recording equipment. As needed, takes photographs and shoots video footage.
      15. Maintain branding standardization throughout organization
      16. Develop an annual marketing plan and budget adequate to continue to provide products and services necessary to develop internal and external marketing services
      17. Provide timely reports on Resource Development and Communications to the senior leadership team
      18. Plan and supervise the implementation of special events and smaller local market events
       Duties and Responsibilities
      1. Excellent written and verbal communication skills, with specific attention paid to writing, proofreading and editing marketing communications materials
      2. Fluent in current graphic design practices, web production software and other applications, such as Adobe Photoshop, Adobe Illustrator, Flash and PowerPoint
      3. Knowledge of WordPress and related blogging tools
      4. Exceptional project management and organizational skills and the ability to manage multiple projects, prioritize, and meet tight deadlines in a fast-paced environment for projects with varying scopes
      5. Proactive, solution-oriented, and articulate
      6. Strong attention to detail and impeccable follow-through
      7. Strong teamwork, communication, and interpersonal skills
      8. Adaptable in the face of rapidly changing priorities
      9. Must interact with project managers, designers, writers and business leaders comfortably and confidently
      10. Possess general knowledge of printing, retouching, photography, and packaging processes
      11. Have the ability to negotiate within a context of political sensitivity and competing interests
      12. Maturity and sound judgment
      13. Ability to make decisions and justify recommendations.
      14. Organized, strategic approach to creating and managing marketing deliverables
      15. Must have keen insights into market behavior, health care issues and the community served by the organization.
      16. Experience contracting for and managing services provided by external consultants and experts
      17. Strategic thinking: ability to set priorities, balance short-term and long-term objectives, and organize contacts to lay the basis for long-term relationship
      18. Ability to work independently as well as collegially
      19. Exceptional time-management, with the ability to manage and meet tight deadlines
      Additional Duties:
      1. HIPAA compliance - Responsible for maintaining abreast of and in compliance with all HIPAA regulations and requirements. Treats all member information confidential.
      2. Compliance - Ensure compliance with all local, state and federal regulations.
      3. QA/QI - Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
      4. IT - Required to learn and use the EHR/EOHR (Medical Practice Electronic System) and its components. As required by the job functions and highlighted in the Policies and Procedures. These components include NextGen, PMS, QSI and other electronic features, as they are developed and implemented, as applicable to work environment.
      5. All employees will participate in Patient Centered Health Home Model at Omni Family Health.
      Experience, Qualifications and Education
      1. Bachelor's degree in marketing, communications, or related discipline required.
      2. Advanced degree and/or post-graduate training in marketing or Communications preferred
      3. Five (5) years of communications experience, ideally in an “in-house” leadership role within a complex (number and variety of constituents) nonprofit entity, and covering areas such as website content, internal newsletters and employee communications, and external marketing and advertising.
      4. The ability to take knowledge and transform it into exciting and useful messages, and disseminate it to the right audiences through the best distribution channels is critical.
      Responsible To:              Chief Operations Officer (COO) Classification:                 Full Time Position, Exempt

Health Center Manager (HCM)

JOB DESCRIPTION

 Location:
  • Brimhall/Rosedale
  • Panama Lane
  • Tehachapi/Ridgecrest
Job Summary:    The person in this position is part of the team concept in the Patient Center Health Home which is devoted to the delivery of primary care in an ambulatory setting, with an emphasis on prevention and health maintenance. The person in this position reports to the District Health Services Administrator and works closely with the Director of Nursing, providers, nurses, and support staff to assure effective patient and client service objectives in the health centers. The Health Center Manager will oversee the day to day operation of the Front Office and Back Office Staff, ensuring that staff continues performing their duties and carrying on the necessary functions required in accordance with established policies and procedures. The Health Center Manager is responsible for the compliance with federal, state and local requirements pertaining to health center issues. Job Duties:
  1. Observe front office efficiency
  • Make sure that patients are processed within reasonable time.
  • Guarantee excellent customer service to all patients of Omni Family Health.
  • Review and make certain that registration is completed properly and in accordance to established protocols.
  • Review and make certain that co-pay/ balance/ deposits/ share of costs are collected from each patient.
  • Review and make certain that cash register is balanced daily – receipts are issued properly.
  • Make sure telephone calls are answered within three rings.
  • Ensure staff are trained in NextGen, i2i, and data programs in relation to front office duties. Make certain all data is properly captured in NextGen or applicable Practice
  • Management System.
  • Make sure verification and collection of demographics is captured by front office at each patient visit.
  • Guarantee proper insurance verification, work closely with insurance plans, and direct patients to appropriate assistance programs.
  • Properly collect UDS patient information.
  • Monitor the no- show patients and complete the no- show process.
  • Prepare health center for all private, county, state, and federal audits. .
  • Generate, review, and analyze all reports pertaining to the operations of the health center.
  1. Observe back office efficiency
    • Make sure that patients are called back within a reasonable time.
  2. Assess and create goals towards the improvement of the health center.
  3. Report any building physical damage and equipment condition to the General Services Supervisor within 24 hours. Review ancillary services and specialty services:
    • Make sure services are available and provided on a consistent basis.
    • Make sure specialty providers have adequate personnel support.
    • Communicate any chart issues to Nursing staff, District Health Services Administrator and or provider.
  4. Review patient schedules.
    • Make sure that providers are aware of their patient schedule for the day.
  5. Discuss with provider about triage, patient flow, and patient concerns/complaints.
    • Review walk-in status and communicate to provider whether or not triage is needed to avoid back log.
  6. Act as Liaison between staff and District Health Services Administrators, Director of Nursing and Health Center Nurses regarding staff development and satisfaction.
  7. Coordinate involvement of staff in all OFH activities (e.g. Health Fair, Outreach programs, and company functions).
  8. Demonstrate knowledge of safety and OSHA practices.
  9. Follow universal precautions to protect self and patients,
  10. Collect, assess, and report data for Quality Improvement reports.
  11. Make certain MA stock room is supplied as necessary.
  12. Train staff and extern students about OFH policies, procedures, and protocols.
  13. Prepare health centers for any and all site inspections, audits, and health center visits.
  14. Any other duties or responsibilities required by operations staff may be assigned from time to time and when the need arises.
Administrative Duties:
  1. Order and submit all necessary supplies with purchasing department according to established protocols and procedures.
  2. Prepare monthly staff meeting agenda and minutes.
  3. Review QI reports and perform QI checklist.
  4. Directly responsible for all front office personnel.
  5. Communicate with Call Center personnel any provider scheduling conflicts or improvements.
  6. Communicate health center operation and QI results with support staff and direct concerns to District Health Services Administrator. /
  7. Communicate any and all route slips corrections/completion or problems with Billing department.
  8. Submit Monthly report to Operations Management Associate.
  9. Assist providers in closing encounters.
  10. Prepare staff schedules for front office.
  11. Approve/Deny staff request for time off with pay/without pay.
  12. Uphold and maintain HIPAA compliance.
  13. Serve as experts in all patient assistance programs.
  14. Execute all new or revised policies and procedures.
  15. Address patient complaints, prepare incident reports, prepare unusual occurrence reports, and any matter requiring attention in the health center.
  16. Stock and order supplies for the health center.
  17. Employee coaching, counseling, and disciplinary action.
  18. Serve as a member of Omni Family Health Leadership committee and attend all pertinent operations meetings.
Job Requirements:
  1. Ability to work under pressure.
  2. Ability and willingness to treat all patients with the utmost kindness and consideration in the most trying situations.
  3. Friendly personality with the desire to work with the public.
  4. Ability to handle multi-functions.
  5. Understanding of community based organizations.
  6. Promotes and believes in OFH mission statement.
  7. Ability to relate to the public regardless of ethnic, religious and economic status.
  8. Must be willing to work at any Omni Family Health location other than, the assigned site and be agreeable to work weekends, if so needed.
  9. Must obtain a Valid California Drivers License at all times plus proof of insurance, to allow you to be placed in all Omni Family Health centers if needed.
  10. Commitment to the concepts of preventive health care program and team approach to health care delivery.
Additional Duties:
  1. HIPAA compliance - Responsible for maintaining abreast of and in compliance with all HIPAA regulations and requirements. Treats all member information confidential.
  2. Compliance - Ensure compliance with all local, state and federal regulations.
  3. QA/QI - Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
  4. IT - Required to learn and use the EHR/EOHR (Medical Practice Electronic System) and its components, as required by the job functions and highlighted in the Policies and Procedures. These components include NextGen, Healthport, PMS, QSI and other electronic features developed and implemented, as applicable to work environment.
  5. All employees will participate in Patient Centered Health Home Model at Omni Family Health.
Qualifications, Education, and Experience:
  1. Must have High school diploma or equivalent and have successfully completed and graduated from a medical assistant program with a minimum of three years of experience as a medical assistant or must have graduated from an accredited university with a Bachelor’s Degree in Public Administration, Healthcare Administration, or equivalent. Education and Medical Management experience in lieu of the above.
Level I Work requires 3 year of related administrative or health center/practice management experience to acquire competence in applying general operational practices, personnel practices, accounting and budgeting principles and coordination of health center administrative functions. Level II Work requires 5 years related administrative or health center management experience to acquire competence in applying general operational practices, personnel practices, accounting and budgeting principles and coordination of health center administrative functions. Level III Work requires 5+ years related administrative or health center management experience to acquire competence in applying general operational practices, personnel practices, accounting and budgeting principles and coordination of health center administrative functions.
  1. Venipuncture Certificate or equivalent preferred.
  2. Bilingual in English/Spanish may be required.
  3. Must have leadership abilities and demonstrate management skills.
  4. CPR Certificate preferred.
Responsible To:         District Health Services Administrator Classification:            Full Time Position, Exempt

Certified Medical Coder

JOB DESCRIPTION

Location:  Bakersfield Job Summary:    The person handling this position is responsible for coding, correcting, completing, and processing claims of all payer codes.  He or She is also required to generate reports from computer in accordance with established procedures. Job Duties:
  1. Ensure completion of documentation and coding on the Route Slip and EMR when needed on charges entered in patient’s accounts for a correct and complete billing claim.
  2. Read and interpret patient medical information and apply correct ICD-9, ICD-10, CPT, and HCPCS codes.
  3. Research documentation with physician and/or other medical personnel if clarification is required
  4. Post charges for both out-patient and in-patient facilities for multiple providers to assure accuracy of coding and patient accounts including following up with providers and putting together a complete file for accurate posting of charges.
  5. Review all bundled procedures and services to assure higher payment from an insurance company based upon documentation in medical records by using two-digit modifiers.
  6. Responsible for sending claims with correct coding to maximize payments to all private insurance, third party, workers’ comp., hospital billing, CHDP, CHDP-TP, Medi-cal Managed Care, Family Planning Program on daily basis or as directed by the Billing Manager.
  7. Communicate regularly to Senior MA, Clinical Coordinators and Providers to assure that route slips are completed, documentations complete, and submitted in accordance with procedure
  8. All other related duties as directed by the Billing Manager.
Job Requirements:
  1. Ability to work under pressure.
  2. Ability to handle multi-functions.
  3. Understanding of community based organizations.
  4. Ability to demonstrate effective communication skills (verbal, nonverbal, written) with the medical/dental staff and Office Managers.
  5. Ability to work proficiently and efficiently on a timely manner.
  6. Ability to problem-solve and make decisions consistent with organizational policies and procedures
  7. Able to work independently, demonstrating effective initiative, follow-through, organizational skills
  8. Knowledge of all payer codes.
  9. Knowledge of all programs offered by OFH.
  10. Promotes and believes in OFH mission statement.
  11. Ability to relate to the public regardless of ethnic, religion and economic status.
Additional Duties:
  1. HIPAA compliance - Responsible for maintaining abreast of and in compliance with all HIPAA regulations and requirements. Treats all member information confidential.
  2. Compliance - Ensure compliance with all local, state and federal regulations.
  3. QA/QI - Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
  4. IT - Required to learn and use the Electronic Health Record and Practice Electronic System) and its components. As required by the job functions and highlighted in the Policies and Procedures. These components include NextGen, PMS, QSI and other electronic features, as they are developed and implemented, as applicable to work environment.
  5. All employees will participate in Patient Centered Health Home Model at Omni Family Health.
Qualifications, Education, and Experience:
  1. High school graduate or GED with a minimum of two years experience in handling billing and account receivables in a similar set up or related field.
  2. Must be CPC, CPCH, or CCS Certified with a minimum of 2 years of coding experience.
  3. Maintains Coding Certification Credentials
  4. Working knowledge of coding rules, regulations, and third party payer requirements
  5. Must possess good customer service skills and professionalism to interact with staff, management, providers and patients.
Responsible To:         Billing Manager Classification:            Full or Part Time Position, Non-exempt    

Grounds Keeper I

JOB DESCRIPTION

Location(s):

  • Tehachapi-Full Time
  • Shafter-Full Time

 Job Summary:  Under light supervision, keep building space and grounds clean in an orderly manner. Collect and remove waste, trash, and dust. Sweep, vacuum, and mop on a daily basis. Strip floors and wax as required. Maintain a schedule of maintenance of property and related equipment. Ensure that all property is secured. Responsible for ensuring that all individuals utilize proper entry and exit signs. All tasks to be performed with a professional attitude, efficiently and in accordance with Omni Family Health regulations. Job Duties: A. Housekeeping

  1. Sweep, vacuum, mop on a daily basis.
  2. Clean, dust and polish furniture, clean windows, walls and ceilings.
  3. Assist in moving and arranging furniture and equipment.
  4. Strip and wax floors as required/scheduled.
  5. Clean and Shampoo carpet as required/scheduled.
  6. Maintain the lawn, flower bed and sprinkle system.
  7. Responsible to maintain the whole facility clean to include painting the building, maintaining wallpaper, lawn and flowerbeds, and maintaining the furniture as required.
  8. To change air filter for air conditioner and light bulbs/ fixtures as needed/ scheduled.
  9. Maintain equipment and materials used in work and advice when repairs are needed.
  10. Do minor electric and plumbing repairs.
  11. Other related duties as required

B.  Security

  1. To check safety devices, such as fire extinguishers, fire sprinklers, fire alarm and burglary alarm to be in working condition at all times.
  2. Responsible for maintaining all site Security.
  3. Assisting in ensuring that all Non-OFH employees are wearing visitor badges and have been authorized to enter any OFH site.
  4. Responsible for all exit and entry doors at site and ensuring those doors are locked if designated.
  5. Responsible for maintaining the alarm system and ensuring proper usage and arming/disarming of the system.
  6. Responsible for the security alarm code.

 C. May be required to assist on other work:

  •  Repairs furniture and equipment.
  • Moves and installs partitions.
  • Install park structures and equipment.
  • Build small structures and cabinets.
  • Build forms and installs concrete supports; mixes, pours, and finishes concrete.
  • Installs, services and repairs plumbing, water and sewer systems and simple wiring systems and equipment.
  • Applies paints, varnishes, and stains, lacquers, and enamels to building interior and exterior, furniture and other equipment.
  • Repairs small appliances, tools and pieces of equipment.
  • Operates light motorized equipment, digs ditches and lays pipe.
  • Operates and maintains pumps and pressure tanks.
  • Designs and installs irrigation systems.
  • Maintains and repairs impact rotor sprinklers, drip irrigation systems and control valves.
  • Troubleshoots computerized and electro-mechanical controller problems.
  • Performs brazing, soldering, and welding.
  • Repairs small appliances, tools and pieces of equipment.
  • Performs refuse removal and processing.
  • Performs related work as assigned.

 Additional Functions and Responsibilities:

  1. HIPAA compliance – Responsible for maintaining abreast of and in compliance with all HIPAA regulations and requirements. Treats all member information confidential.
  2. Compliance – Ensure compliance with all local, state and federal regulations.
  3. QA/QI – Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
  4. IT – Required to learn and use the Electronic Health Record and Practice Health System and its components. As required by the job functions and highlighted in the Policies and Procedures. These components include NextGen, PMS, QSI and other electronic features, as they are developed and implemented, as applicable to work environment.
  5. All employees will participate in Patient Centered Health Home Model at Omni Family Health.

 Qualifications, Education, and Experience:

  1.  Must be able to lift, push or pull weights commensurate with work assignments.
  2. Must pass pre-employment and other examinations as required.
  3. Must have a clean DMV record.
  4. Must be able after training to demonstrate the correct use of chemicals, supplies, equipment and tools assigned.
  5. High school diploma or equivalent. High School Diploma or equivalent may be substituted with a 2-4 year hands on experience or proven training in such areas addressing the job requirement specified here, along with demonstrated capabilities and passing of a written exam that demonstrates candidate experience.
  6. Promotes and believes in OFH mission statement “Health for All”.
  7. Ability to relate to the public regardless of ethnic, religious and economic status.
  8. Must be willing to work at any Omni Family Health, location, other that the assigned site and be agreeable to work weekends, if so needed.
  9. Must obtain a Valid California Drivers License at all times plus proof of insurance, to allow you to be placed in all Omn iFamily Health clinics if needed.

  Responsible To:         Associate Director of Site Management Classification:            Full or Part Time Position, Non-exempt   Apply-Now

Referral Clerk

JOB DESCRIPTION Location:
  • Fresno
Job Summary:      The person in this position is part of the team concept in the Center’s health delivery system, which is devoted to coordinate all patient referrals and refills at the request of the providers. The function including coordinating the referrals/refills with patients as well as tracking any reports as they are received. Responsible to ensure that patients will receive timely, high quality and efficient specialty care and support services through the referral system. Must be familiar with community resources to facilitate the needed services for patients at Omni Family Health. Job Duties:
  1. Shall efficiently coordinate all patients’ referrals at the request of the providers.
  2. Shall efficiently process any patient refills request and enter the information in EHR.
  3. Shall appropriately schedule and or cancel all appointments, coordinating with the patients and the outside providers.
  4. Shall appropriately determine and validate patient eligibility, validate patient demographic information and pull records and file documentation.
  5. Shall efficiently notify the patient of said appointment or refills status and give any instructions if needed.
  6. Advocate for patient discounts with local vendors, including hospitals, laboratories and individual medical providers especially for sliding fee scale and self pay patients.
  7. Prepare Treatment Authorization Request (TARs) and any other authorizations necessary for outside patient care, and health plan payment.
  8. Shall proficiently track and record reports in the referral systems and electronic health record as they are received.
  9. Follow-up on pending referrals to include sending certified letters to non-compliant patients.
  10. Shall cooperatively work with outside agencies to help patients apply for alternate resources when appropriate.
  11. Manage and follow up on tracking system for immunizations, pap smears, and mammogram.
  12. Other related duties or responsibilities as assigned.
  13. Promotes and believes in OFH mission statement .
  14. Ability to relate to the public regardless of racial, ethnic and economic status.
Additional Duties:
  1. HIPAA compliance - Responsible for maintaining abreast of and in compliance with all HIPAA regulations and requirements. Treats all member information confidential.
  2. Compliance - Ensure compliance with all local, state and federal regulations.
  3. QA/QI - Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
  4. IT – Required to learn and use the Electronic Health Record and Practice Electronic System and its components. As required by the job functions and highlighted in the Policies and Procedures. These components include Next Gen, PMS, QSI and other electronic features, as they are developed and implemented, as applicable to work environment.
  5. All employees will participate in Patient Centered Health Home Model at Omni Family Health.
Qualifications, Education, and Experience:
  1. Must have thorough education or training in the basics of medical assisting. A minimum of one year experience as a medical assistant required.
  2. High school diploma or equivalent
  3. Bilingual in English/Spanish preferred.
  4. Ability to work with clinical staff and handle pressure from more than one provider.
  5. Commitment to the concepts of preventive health cares program and team approach to health care delivery.
  6. Ability to learn about patients and their problems.
  7. Ability to learn about patients and their problems
Responsible To:         Referral Supervisor Classification:            Full Time Position, Non-Exempt

Front Office Clerk

JOB DESCRIPTION

Location:

  • Reedley

Job Summary:  

    1. This position is one of the most important functions in the health care delivery system and the first point where contact is made personally or by telephone. The person will receive the patient and direct them to the services needed. Making appointments and making preliminary assessment category of payment for patients are essential before a provider can see them.

Job Duties:

      1. Welcome patients as they contact the center personally or by telephone, and explain the services available, payment categories, and billing procedures.
      2. Schedule appointments; direct walk-in patients and emergencies as per established policies and procedures.
      3. Answer all incoming calls and route them to the appropriate staff.
      4. Register all patients per registration protocols and collection all documentation and billing information per billing protocol. Ensure proper documentation and data collection/ documentation.
      5. Assure that all services provided have been checked out properly for each patient.
      6. Reviews and verifies patient coverage of insurance or other agencies and computes the charges to be paid by the patient.
      7. Collects deposits or co-pays/deductibles prior to the patient being seen by the provider per established policies and procedures. Inform patient of their outstanding balance, collect said balance, and issue cash receipt when monies are collected.
      8. Balance cash register in accordance with the cash handling policy.
      9. Work closely with Medical, Dental and Nursing staff to assure smooth patient flow and cut down on waiting time.
      10. Work closely with the health promotion personnel and refer them to patients who did not keep their appointment for follow-up.
      11. Under supervision, work with various agencies such as “Kern County Welfare Department” in scheduling patients who needed assistance.
      12. Call and remind patient of his/her appointment.
      13. Follow up on “no show” patients on a daily basis.
      14. Communicate patient’s problem/complaint to the Senior MA or his/her designee.
      15. Other related duty as the job requires.

Job Requirements:

      1. Ability to work under pressure.
      2. Ability and willingness to treat all patients with the utmost kindness and consideration in the most trying situations.
      3. Friendly personality with the desire to work with the public.
      4. Ability to handle multi-functions.
      5. Understanding of community based organizations.
      6. Knowledge of bookkeeping and office functions.
      7. Promotes and believes in OFH mission statement.
      8. Ability to relate to the public regardless of ethnic, religious and economic status.
      9. Must be willing to work at any Omni Family Health location, other that the assigned site and be agreeable to work weekends, if so needed
      10. Must obtain a Valid California Drivers License at all times plus proof of insurance, to allow you to be placed in all Omni Family Health clinics if needed.

Additional Duties:

      1. HIPAA compliance – responsible for maintaining abreast of and in compliance with all H.I.P.A.A. regulations and requirements. Treats all member information confidential.
      2. Compliance – Ensure compliance with all local, state and federal regulations.
      3. QA/QI – Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
      4. IT – Required to learn and use the EHR/EOHR (Medical Practice Electronic System) and its components. As required by the job functions and highlighted in the Policies and Procedures. These components include NextGen, Healthport, PMS, QSI and other electronic features, as they are developed and implemented as applicable to the work environment.

Qualification, Education, and Experience:

      1. High school graduate/GED with one year of medical or dental experience in similar setting.
      2. Formal training from a vocational school in lieu of the above.
      3. Ability to relate to patients, through familiarity with medical terminology and triage procedure.
      4. Must believe in health care with dignity for all.
      5. Ability to speak read and write in English and Spanish is desirable.
      6. All employees will participate in Patient Centered Health Home Model at Omni Family Health.

Responsible To:

    1. Health Center Manager, Operations Management Associate

Classification:

      1. Full or Part Time Position, Non-exempt

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Billing Clerk I

JOB DESCRIPTION

LOCATION:
  •  Corporate Bakersfield
Job Summary: The person handling this position is responsible for correcting, completing, and processing claims of all payer codes. He or She is also required to generate reports from computer in accordance with established procedures. Job Duties:
  1. Daily key punching into computer when needed to assure accuracy of billing for all services rendered in patients account.
  2. Ensure completion of documentation and coding on the Route Slip and EMR when needed on charges entered in patient’s accounts for a correct and complete billing claim.
  3. Monthly input of all ancillary services to include Health Education Services encounters into the computer to assure accuracy of services rendered.
  4. Daily review of all postings before claim submission.
  5. Daily closing and balancing of day posted.
  6. Enter cash receipts if needed and assure correct allocations, distribution in accordance with the established protocol.
  7. Perform monthly, closing, and balancing no later than the 10th of every month.
  8. Review monthly reports printed. Make arithmetic calculations and check various statistical and accounting tables and reports as required.
  9. Responsible for sending the electronic claims for Medi-Cal, Medicare, and EAPC on weekly basis.
  10. Responsible for sending claims to all private insurance, third party, workers’ comp., hospital billing, CHDP, CHDP-TP, KFHC, Family Planning Program on weekly or monthly basis as directed by the Billing Manager.
  11. Maintain billing file/records by batch in accordance with the established protocol.
  12. All other assignments as directed by the Billing Manager.
Job Requirements:
  1. Ability to work under pressure.
  2. Ability to handle multi-functions.
  3. Understanding of community based organizations.
  4. Ability to communicate with the medical/dental staff and Office Managers.
  5. Some knowledge of bookkeeping and office functions.
  6. Some knowledge of CPT and ICD9 codes.
  7. Ability to work proficiently and efficiently on a timely manner.
  8. Knowledge of all payer codes.
  9. Knowledge of all programs offered by OFH.
  10. Promotes and believes in OFH mission statement.
  11. Ability to relate to the public regardless of ethnic, religion and economic status.
Additional Functions and Responsibilities:
  1. HIPAA compliance - Responsible for maintaining abreast of and in compliance with all HIPAA regulations and requirements. Treats all member information confidential.
  2. Compliance - Ensure compliance with all local, state and federal regulations.
  3. QA/QI - Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
  4. IT - Required to learn and use the EHR/EOHR (Medical Practice Electronic System) and its components. As required by the job functions and highlighted in the Policies and Procedures. These components include NextGen, PMS, QSI and other electronic features, as they are developed and implemented, as applicable to work environment.
  5. All employees will participate in Patient Centered Health Home Model at Omni Family Health.
Qualifications, Education, and Experience:
  1. High school graduate/GED with one year of experience handling billing and accounts receivables in a similar setting or related field.
  2. Formal training from a vocational school in lieu of the above.
  3. Some training or background in ICD-A / CPT codes.
  4. Some ability to understand and practice bookkeeping and accounting terminology.
  5. Knowledge of medical/dental terminology and billing practices.
  6. Ability to operate computers and other office machines.
  7. Must be able to take responsibility and work under pressure.
Responsible To:         Billing Manager Classification:            Full or Part Time Position, Non-exempt  

Medical Assistant I

JOB DESCRIPTION

LOCATION:

  • Various Locations (Shafter/Delano/Fresno/Hanford)

Job Summary: The person in this position is part of the team concept in the Center’s health delivery system, which is devoted to the delivery of primary care in an ambulatory setting with emphases on prevention and health maintenance. Assist the RN, LVN, and the clinical staff in performing their duties and carrying on the necessary functions required in accordance with established policies and procedures.

Job Duties:

  1. Prepare patient for examination.
  2. Note brief history or the reason for visit in the patient’s chart.
  3. Take and record height, weight, and blood pressure, pulse rate, respiration, and temperature.
  4. Assist the clinical staff in completing examination and procedures as instructed.
  5. Take health history for all patients.
  6. Completely fill out lab slips and other forms, when necessary.
  7. Administer medications and injections per written provider orders.
  8. Follow universal precautions to protect self and patients.
  9. Assist the medical staff in patient education and family planning counseling. Stock exam rooms with supplies.
  10. Complete MA Performance Criteria training sheet.
  11. Perform CLIA Waived Testing
  12. Translate for the clinical staff when necessary.
  13. Under the direction of the nurse or provider in charge, takes responsibility of medical supplies and cleaning of the medical instruments and equipment.
  14. Provide HIV/Antibody counseling in accordance with established protocols and in compliance with State and Federal requirements.
  15. Obtain laboratory samples and complete paper work per written orders by the provider.
  16. Any other duties or responsibilities the clinical staff may assign from time to time and when the need arises.

Job Requirements:

  1. Ability to work under pressure.
  2. Ability and willingness to treat all patients with the utmost kindness and consideration in the most trying situations.
  3. Friendly personality with the desire to work with the public.
  4. Ability to handle multi-functions.
  5. Understanding of community based organizations.
  6. Promotes and believes in OFH mission statement.
  7. Ability to relate to the public regardless of ethnic, religious and economic status.
  8. Must be willing to work at any Omni Family Health, location, other that the assigned site and be agreeable to work weekends, if so needed.
  9. Must obtain a Valid California Drivers License at all times plus proof of insurance, to allow you to be placed in all Omni Family Health clinics if needed.
  10. Commitment to the concepts of preventive health care program and team approach to health care delivery.

Additional Duties:

  1. HIPAA compliance - Responsible for maintaining abreast of and in compliance with all HIPAA regulations and requirements. Treats all member information confidential.
  2. Compliance - Ensure compliance with all local, state and federal regulations.
  3. QA/QI - Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
  4. IT - Required to learn and use the Electronic Health Record and Practice Electronic System and its components. As required by the job functions and highlighted in the Policies and Procedures. These components include NextGen, PMS, QSI and other electronic features, as they are developed and implemented, as applicable to work environment.
  5. All employees will participate in Patient Centered Health Home Model at Omni Family Health.

Qualifications, Education, and Experience:

  1. Must have High school diploma or equivalent and have successfully completed and graduated from a medical assistant program.
  2. Must have a Venipuncture Certificate or equivalent
  3. Bilingual in English/Spanish may be required
  4. Prior experience as medical assistant is helpful

Responsible To:         District Nurse Administrator (DNA) and Health Center Nurse (HCN) Classification:            Full or Part Time Position, Non-exempt  

Executive Services Coordinator (ESC)

JOB DESCRIPTION

Location:  Administration - Bakersfield

Job Summary:           Under the supervision and direction of the Executive Assistant to the CEO, works closely with the Executive Management Team to accomplish the goals and directives of the organization. Handles special projects with a high level of confidentiality, detail and professionalism. May supervise all or part of the administrative assistants at Omni Family Health (OFH) sites, follows up on all outstanding matters, and performs other related work. Job Duties:
  1. Assist Executive Team Members in planning and coordinating daily calendar; Schedule meetings and appointments and make travel and other logistical arrangements as directed.
  2. Work closely and effectively with Executive Team Members to ensure Team Members are well informed of upcoming commitments and responsibilities, following up appropriately.
  3. Assist and work closely with all corporate branches, divisions and/or departments in accordance with OFH’s policies and procedures and as directed by the Executive Assistant to the CEO.
  4. Provide a bridge for smooth and productive communication between the CEO and internal departments, demonstrating leadership to maintain credibility, trust and support with executive management and staff.
  5. Attend administrative, board and committee meetings, take notes and prepare meeting agendas and prepare minutes as directed; Organize appropriate follow-ups from all meetings and track timely completion of tasks as necessary.
  6. Responsible for organizational functions and general meeting support: including arranging meeting space, preparing agendas, tracking follow-up and securing food and supplies as needed.
  7. Type and proofread a wide variety of reports, letters, memoranda and correspondence and independently composes correspondence and reports related to an assigned area of responsibility.
  8. Assist with project development; prioritize simultaneous or conflicting needs; handle matters expeditiously, proactively and follow-through on projects to successful completion, often with deadline pressures.
  9. May plan or assist in the planning of internal and external events including Management Team meetings, trips and annual leadership meetings. May track vacation schedules of corporate employees for the purpose of use by the Executive Assistant to the CEO or the Chief Executive Officer.
  10. Create and maintain reports and presentations as directed.
  11. Maintain accurate files and records for easy follow up.
  12. Responsible for all administrative and executive ordering of supplies and keeps up inventory of supplies.
  13. In charge of administration staff and administrative assistants at all sites, “selecting and evaluation” in conjunction with Executive Assistant to the CEO, department Directors, Chiefs or his/her appointees.
  14. Other duties and/or responsibilities as the Executive Assistant to the CEO may assign from time to time.
 Job Requirements:
  1. Ability to work under pressure and handle multi-functions in proficient and efficient manner.
  2. Must possess exceptional communication skills, knowledge of community needs, and willing to participate in some community activities when required.
  3. Must be familiar with the health care delivery system practices through education, training or experience.  Must understand patient demands and hold effective communication skills with the public.
  4. Must update him/herself with funding sources requirements, data collection, and have the ability to explain the services under different programs to the patients/ public/ agencies and the ability to train others on the same.
  5. Able to function independently and create his/her own initiative to progress and succeed.
  6. Must be alert and respect confidentiality of information of all types “General personnel, and/or patient related information.”
  7. Promotes and believes in OFH mission statement.
  8. Ability to relate to the public regardless of race, ethnicity, religion, age, sex, disability or economic status.
Additional Duties:
  1. HIPAA compliance - Responsible for staying abreast of and in compliance with all HIPAA regulations and requirements. Treats all member information confidential.
  2. Compliance - Ensure compliance with all local, state and federal regulations.
  3. QA/QI - Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
  4. IT - Required to learn and use the Electronic Health Record and Practice Electronic System and its components. As required by the job functions and highlighted in the Policies and Procedures. These components include NextGen, PMS, QSI and other electronic features, as they are developed and implemented, as applicable to work environment.
  5. All employees will participate in Patient Centered Health Home Model at Omni Family Health.
Qualifications, Education and Experience:  Level I
  1. Bachelor’s Degree required;
  2. Minimum of 3-5 year’s administrative experience, with experience in supervision. Assisting C-level executives desired.
  3. Project Management training preferred.
  4. Superior communication (both oral and written), multi-tasking and organizational skills required.
  5. Excellent skills in Microsoft Word, Outlook, Excel and PowerPoint required.
  6. Demonstrated proactive approaches to problem-solving, with strong decision making capability.
  7. Emotional maturity.
  8. Highly resourceful team player, with the ability to also be extremely effective independently.
  9. Proven ability to handle confidential information with discretion.
  10. Forward thinker, who actively seeks opportunities and proposes solutions.
Level II
  1. All qualifications and experience from Level I.
  2. Minimum one year experience as an Executive Services Coordinator I at Omni Family Health.
  3. Master’s degree preferred.
This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needed. Responsible To:          Executive Assistant to CEO/Chief Executive Officer Classification: Full or Part Time Position, Exempt   Apply-Now