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Dental Office Manager

JOB DESCRIPTION

 

Location:    TBD

Job Summary:   Under the general direction of the Dental Health Services Administrator, , in accordance with established protocols, the person in this position shall be responsible for supervising and training front office and back office staff according to their job duties. In addition, and as recommended by the Dental Health Services Administrator, may perform other related work to include, but not limited to, dental FOC duties, clinical DA duties, making appointments, answering the phone, ordering supplies and doing the dental billing.

Job Duties:

  1. Front Office Supervision:
  • Responsible for the training of the Front office staff and orientation of the new hires  including training for EDR/Dentrix/QS1 and other job related procedures.
  • Responsible for conducting performance evaluations on allof the dental front office staff.
  • Observe front office efficiency:
  1. Make sure the patients are processed within reasonable time.
  2. Review and make certain that registration is completed properly and in accordance to  established protocols.
  3. Review and make certain that cash register is balanced – receipts are issued properly for each day.
  4. Review all route slips throughout the day and make certain they are completely accurate in their entirety, including all necessary attached documents.
  5. Make sure that route slips are turned into billing department within 24 hours of date of service.
  6. Answer some of the dental front office call – as needed
  7. Observe dental records:
    • Make sure the charts are filed properly.
    • Review pending items.
    • Review to make sure that all subpoenas are answered within allowed time.
    • Communicate any chart issues with the dental providers

 

8.   Observe phone etiquette and voice mails:

  • Make sure the calls are answered within 4 rings
  • Make sure that voice mails are checked at least every other hour.

2.   Back office supervision:

  • Responsible for the training of dental assistants and the orientation of new hires at the back.
  • Responsible for conducting performance evaluations on all of the dental assistants.
  • Observe back office efficiency:
  1.  Greets patients in waiting area and escorts patients to the operatory.
  2. Assist the dentist in the administration of treatment at the chair side as required or directed by the dentist.
  3. Promote an atmosphere supportive of good dental and general health by demonstrating good oral hygiene, question patients to ascertain home care status, instruct patients in techniques of flossing and brushing in accordance with protocol.
  4. Maintain a sterile and neat working environment according to current infection control procedures.
  5. Review the health history, make chart entries under the direction of the operator and assure completion of forms and signatures.
  6. Assume the responsibility associated with any expanded duties that may be delegated by the dentist.
  7. Familiarize the patient with the aspects of their dental visit and provide support and compassion to that patient when it is needed.
  8. Stock operatories and maintain clinical supply inventory. Review daily schedule to set up appropriate trays and instruments.
  9. Serve as supply liaison, communicate with purchasing department and vendors to assure  prompt receipt of all orders.

3.   May perform dental assistant job description according to the table of permitted  duties.

4.   Observe staff customer service, handle patient complaints, address and resolve employee problems, as well as patients.

5.   Oversee all logs initiated within the Dental Department and delegate assistants to maintain various logs at each site.

6.   Assist in overseeing the sterilization, infection control practices, and OSHA compliance within the dental department.

7.   Make sure that QI reports are done on a monthly basis and all CCPs are resolved as established by QI protocol.

8.    Assess and create goal for improvement for the site operation.

9.   Review and report building physical condition and equipment condition periodically and as needed, and provide any suggestions or proposal accordingly.

10.  Cash box reconciliation and other related duties.

11.  Serve as liaison for all community events within Omni service area as well as areas of the Dental Department. Coordinates with the health education department and assign dental assistants to attend these events.

12.  Collaborate the annual dental inventory with the Fiscal Department.

13.  Aware of Safety and OSHA practices, participate in Infection control committee.

14.  Review and make certain that referrals are completed in a timely manner, and logged according to established protocols, policies and procedures.

15.  Any other duties or responsibilities the chief dental officer or the dental district administrator may assign when the need arises.

16.  Promote and believe in community clinics health mission.

17.  Ability to relate to the public regardless of ethnic, religion and economic status.

Administrative Duties:

  1. Assist the district administrator and CDO with various administrative duties including preparing the monthly schedules, EZ Labor and related forms/requests, etc.
  2. Attend internal and external meetings on behalf of the dental department as assigned by the Chief Dental Officer.
  3. Responsible for supervision and training of dental staff as needed and orientation for new hires.
  4. Work closely with the Quality control team, Review QI reports and perform Registration Audits and QI check, and forward QI results to the Chief Dental Officer.
  5. Work closely with Human Resources department and all other departments as deemed necessary per the Chief Dental Officer.
  6. Communicate site operation and submit monthly report to the district administrator.
  7. Communicate/follow up on all route slips corrections/completions with Billing.
  8. Handle patients’ complaints and employee conflicts in timely and efficient manner.
  9. Revise dental supply orders monthly for all sites and communicate with purchasing department as needed.

Job Requirement:

  1. Demonstrate knowledge of dental health education subjects.
  2. Ability to complete forms in an orderly and accurate fashion, computer literate, familiar with Microsoft Word, Excel, Power point, etc.
  3. Able to use sound judgment. Possess a calm disposition and the ability to work easily with people.
  4. Ability to work with clinical staff and handle pressure from more than one provider.
  5. Ability to relate to the public in all areas (racial, ethnic, and economic).
  6. Willing to work evenings and/or weekends; willing to travel to various Dental sites to train and mentor staff as recommended by the Chief Dental Officer.
  7. Willingness to participate in community events such as health fairs, etc.
  8. Have the ability to communicate fluently in both English and Spanish.

Additional Duties:

  1. HIPAA compliance – Responsible for maintaining abreast of and in compliance with all H.I.P.A.A. regulations and requirements. Treats all member information confidential.
  2. Compliance – Ensure compliance with all local, state and federal regulations.
  3. QA/QI – Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
  4. IT – Required to learn and use the Electronic Health Record and Practice Electronic System and its components. As required by the job functions and highlighted in the Policies and Procedures. These components include NextGen, PMS, QSI and other electronic features, as they are developed and implemented, as applicable to work environment.
  5. All employees will participate in Patient Centered Health Home Model at Omni Family Health.

Qualifications, Education, and Experience:

  1. High school graduate (or GED)
  2. Certification as a Dental Assistant (RDA preferred).
  3. Three years’ experience as a dental assistant and/or dental FOC.
  4. At least one (1) year management experience at a dental office setting; Must have leadership abilities and demonstrate management skills.
  5. Familiar with dental insurance codes, processing claims, dental software (Dentrix, NextGen or similar software), and other dental front office work.
  6. Proof of completing radiation safety course.
  7. Certificate for coronal polishing.

Responsible To:         Dental Health Services Administrator

Classification:            Full time, Exempt position.

Director of Billing

 

 JOB DESCRIPTION

Location:   Fiscal – Bakersfield Corporate                    

Job Summary:    This position manages and oversees the Billing Department. The Director of Billing is responsible for maximizing the productivity and minimizing the errors of the Billing Department using structured auditing and reporting methodologies combined with follow-up training of staff. The Director of Billing will assume a strategic and practical role in the billing department to include day-to-day responsibility for billing processing and strategy, planning, management and analysis, and policy development and ensuring that processes are in accordance with Omni Family Health (OFH) policies and procedures and funding and regulatory agencies rules and regulations.  This position reports to the Chief Financial Officer/Controller

 Job Duties:                

  1. Responsible for all aspects and management of the OFH revenue cycle. Oversees the timely and accurate billing of OFH services to payer sources to ensure maximum revenue capture.
  2. Establishes internal controls to ensure that area meets performance goals to include, cash, A/R days, production by area, and denial reduction.
  3. Responsible for monitoring daily cash flow.
  4. Oversees and manages claim aging to ensure that corrected claims are then reprocessed to ensure maximum revenue reimbursement.
  5. Will make adjustment and reports for claims that have aged out and not collected will provide comprehensive report on written off claims to the CFO/Controller and Executive Leadership Team.
  6. Responsible for productivity of billing staff. Daily review/maintain the accuracy of all posting of route slips for the billing process/statements.
  7. Maintain accurate records as required for each program such as Family PACT program, to include all required financial statistical data, which may not be produced electronically.
  8. Review and verify medical coverages of payer sources and other agencies.
  9. Will work with the CFO and Controller to determine if payer source application is appropriate given reimbursement rate versus health center costs. Works on ensuring capitation rates are reasonable for organization.
  10. Responsible for monitoring changes in the healthcare industry affecting the billing and collection efforts of the health center.
  11. Work with Information Technology and operational leadership to identify E.H.R. related workflow issues that can decrease the effectiveness of the revenue cycle process. Make recommendations to help implement solutions.
  12. Perform the analysis and review of payments received including EFT to ensure appropriate payments are received and adjustments are made accordingly.
  13. Acts as a resource to billing staff for problem solving difficult accounts; information system issues; monitors training and provides general guidance regarding workflow processes. Ensures that problem solving occurs at the lowest level possible with positive outcomes.
  14. Responsible for ensuring the continued development, supervision and management of all billing personnel.
  15. Ensures that billing personnel are trained and are updated to all changes in billing regulations and processing and that they do their jobs effectively and efficiently.
  16. Works closely with other areas of health center departments (e.g., Operations, Medical, etc.) to ensure that personnel are adequately trained on revenue cycle expectations.
  17. Works closely with Human Resources’ Credentialing area to ensure communication and work process mesh and that both areas support the work of the other.
  18. Completes scheduled performance evaluations and education requirements of assigned patient financial Services staff.
  19. Supervise maintenance set of posting (charges, receipts, adjustments, payor codes, statistical information, procedures, and diagnosis) for proper billing and reports.
  20. Provides regular reports to the CFO/Controller and Executive Leadership Team.
  21. Responsible for the overall service provided by the team when answering patient’s questions regarding services, statements, etc.
  22. Review the closing of the month and run all reports needed and as required by regulations and funding agencies. Not to exceed the 10th of every month.
  23. Other related duties as required by the CFO/Controller.

Additional Duties:

  1. HIPAA compliance – Responsible for maintaining abreast of and in compliance with all HIPAA regulations and requirements. Treats all member information confidential.
  2. Compliance – Ensure compliance with all local, state and federal regulations.
  3. QA/QI – Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
  4. IT – Required learning and using the Electronic Health Record and Practice Electronic System and its components. As required by the job functions and highlighted in the Policies and Procedures. These components include NextGen, PMS, QSI and other electronic features, as they are developed and implemented, as applicable to work environment.
  5. All employees will participate in Patient Centered Health Home Model at Omni Family Health.

Skills:

  1. Must be a self-starter and able to work under pressure and handle multi-functions.
  2. Analytical with ability to determine critical areas to address as well developing appropriate approach to solution.
  3. Effective communicator
  4. Ability to establish and maintain effective working relationships across the health center.
  5. Excellent customer service and public relations skills.
  6. Knowledge of CPT/ CDT and ICD9 codes and HCPS coding.
  7. Knowledge of all programs offered and payer codes available in OFH.
  8. Knowledge of sliding fee schedules.
  1. Ability to relate to the public regardless of ethnic, religious and economic status.

Qualifications, Education, and Experience:

  1. Bachelor’s degree in business or health management, or related field preferred. Experience can be substituted for education.
  2. 5 – 8 years billing experience with minimum of 5 years overall billing leadership experience. Experience working in a federally qualified health center environment preferred.
  3. Certification in at least one of the following: Certified Coding Associate (CCA), Certified Coding Specialist (CCS), Certified Coding Specialist – Physician-based (CCS-P) or Certified Professional Biller (CPB) and/or Certified Medical Reimbursement Specialist (CMRS) credentials.
  4. Experience with working in an integrated health care system required; NextGen preferred.
  5. Must have experience and be A/R oriented, daily and monthly closings, and understand
  6. Demonstrated knowledge of all insurance companies, HMO’s, PPO’s, Medicare, Worker’s Comp, third party payers. 

Responsible To:         Chief Financial Officer/Controller

Classification:            Full Time Position, Exempt

Special Projects Coordinator (SPC)

JOB DESCRIPTION

Location:  Administration – Bakersfield Corporate

Job Summary:     Under the supervision and direction of the Executive Assistant to the CEO and Director of Special Projects, works closely with the Administrative Team to accomplish the goals and directives of the organization. Handles special projects with a high level of confidentiality, detail and professionalism. Performs other related work.

Job Duties:

Primary responsibilities include but are not limited to:

  1. Monitor and track project progress and handle any issues that may arise, utilizing project management tools. Work closely and effectively to ensure the Administrative Team Members are well informed of new and/or existing projects and responsibilities and following up appropriately.
  2. Assist with project development; prioritize simultaneous or conflicting needs; handle matters expeditiously, proactively and follow-through on projects to successful completion, often with deadline pressures.
  3. Develop content and write executive-level reports on behalf of the organization in a variety of different styles and tones.
  4. Assist with project management meetings, compile information and conduct research pertaining to assigned special projects.
  5. Work closely with the Executive Assistant to the CEO to prepare board reports, proposals, presentations and other special writing projects.
  6. Assist and work closely with all corporate branches, divisions and/or departments in accordance with OFH’s policies and procedures and as directed by the Executive Assistant to the CEO.
  7. Responsible for organizational functions and general meeting support: including arranging meeting space, preparing agendas, tracking follow-up and securing food and supplies as needed.
  8. Type and proofread a wide variety of reports, letters, memoranda and correspondence and independently compose correspondence and reports related to an assigned area of responsibility.
  9. May plan or assist in the planning of internal and external events including Management Team meetings, trips and annual leadership meetings. May track vacation schedules of corporate employees for the purpose of use by the Executive Assistant to the CEO or the Chief Executive Officer.
  10. Create and maintain reports and presentations as directed.
  11. Maintain accurate files and records for easy follow up.
  12. Other duties and/or responsibilities as the Executive Assistant to the CEO may assign from time to time. 

Job Requirements:

  1. Ability to work under pressure and handle multi-functions in proficient and efficient manner.
  2. Must possess exceptional written and verbal communication skills.
  3. Familiarity with the health care delivery system practices through education, training or experience preferred.
  4. Must update him/herself with funding sources requirements, data collection, and have the ability to explain the services under different programs to the patients/ public/ agencies and the ability to train others on the same.
  5. Able to function independently and create his/her own initiative to progress and succeed.
  6. Must be alert and respect confidentiality of information of all types “General personnel, and/or patient related information.”
  7. Promotes and believes in OFH mission statement.
  8. Ability to relate to the public regardless of race, ethnicity, religion, age, sex, disability or economic status.

Additional Duties:

  1. HIPAA compliance – Responsible for staying abreast of and in compliance with all HIPAA regulations and requirements. Treats all member information confidential.
  2. Compliance – Ensure compliance with all local, state and federal regulations.
  3. QA/QI – Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
  4. IT – Required to learn and use the Electronic Health Record and Practice Electronic System and its components. As required by the job functions and highlighted in the Policies and Procedures. These components include NextGen, PMS, QSI and other electronic features, as they are developed and implemented, as applicable to work environment.
  5. All employees will participate in Patient Centered Health Home Model at Omni Family Health. 

Qualifications, Education and Experience: 

  1. Bachelor’s Degree required; Experience will be considered in lieu of degree on a case by case basis.
  2. Minimum of 3-5 years administrative experience, with experience in supervision preferred.
  3. Minimum 1 year assisting C-level executives desired.
  4. Project Management training preferred.
  5. Must possess exceptional writing proficiency including impeccable spelling, grammar, content and organization.
  6. Superior \ multi-tasking and organizational skills required.
  7. Excellent skills in Microsoft Word, Outlook, Excel and PowerPoint required.
  8. Demonstrated proactive approaches to problem-solving, with strong decision making capability.
  9. Emotional maturity.
  10. Highly resourceful team player, with the ability to also be extremely effective independently.
  11. Proven ability to handle confidential information with discretion.
  12. Forward thinker, who actively seeks opportunities and proposes solutions.

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needed.

Responsible To:         Executive Assistant to CEO and Director of Special Projects Manager

Classification:            Full or Part Time Position, Exempt

 

 

 

 

Medical Assistant II

Job Description

Job Summary:   The person in this position is part of the team concept in the Center’s health delivery system, which is devoted to the delivery of primary care in an ambulatory setting with emphases on prevention and health maintenance.  Assist the RN., LVN, and the clinical staff in performing their duties and carrying on the necessary functions required in accordance with established policies and procedures.

Job Duties:

  1. Prepare patient for examination.
  2. Note brief history or the reason for visit in the patient’s chart.
  3. Take and record height, weight, and blood pressure, pulse rate, respiration, temperature.
  4. Assist the clinical staff in completing examination and procedures as instructed.
  5. Take health history for prenatal and family planning patients.
  6. Completely fill out lab slips and other forms, when necessary.
  7. Administer medications and injections as ordered.
  8. Follow universal precautions to protect self and patients.
  9. Assist the medical staff in patient education and family planning counseling.
  10. Collect, assess, and report data for Quality Improvement reports.
  11. Follow up on referrals in a timely manner.
  12. Perform CLIA Waived Testing
  13. Manage and follow up on tracking system for immunizations, pap smears, and breast lumps.
  14. Stock exam rooms with supplies.
  15. Complete MA Performance Criteria training sheet.
  16. Interpret for the clinical staff when necessary, “Spanish/English”.
  17. Under the direction of the nurse or provider in charge, takes responsibility of medical supplies and cleaning of the medical instruments and equipment.
  18. Provide HIV/Antibody counseling in accordance with established protocols and in compliance with State and Federal requirements.
  19. Obtain laboratory samples and complete paper work as ordered by the provider.
  20. Any other duties or responsibilities the clinical staff may assign from time to time and when the need arises.
  21. Train new medical assistant staff and extern students about OFH policies, procedures, and protocols.
  22. Assist with Immunization outreach as requested by the Immunization Coordinator.
  23. Maintain pharmacy orders and track prescriptions.
  24. Oversees Medical Assistant staff in all sites and is in charge of scheduling and supervising MA’s in carrying out their duties and responsibilities.
  25. Coordinates data collection for chronic disease management models (e.g. Diabetes Collaborative, Cardiovascular and Asthma Studies).
  26. Supervises the tracking of abnormal Pap and Mammograms in each site.
  27. Supervises QI reporting and ensures compliance by all sites. Attends QI meetings at the request of the QI committee.
  28. Act as Liaison officer between staff and administration regarding staff development and satisfaction.
  29. Coordinates annual medical/pharmacy supply inventory in each site.
  30. Coordinates involvement of the medical assistants in all OFH activities (e.g. Health Fair, Outreach programs, and company functions).
  31. Aware of safety and OSHA practices.

Job Requirements:

  1. Ability to work under pressure.
  2. Ability and willingness to treat all patients with the utmost kindness and consideration in the most trying situations.
  3. Friendly personality with the desire to work with the public.
  4. Ability to handle multi-functions.
  5. Understanding of community based organizations.
  6. Promotes and believes in OFH mission statement.
  7. Ability to relate to the public regardless of ethnic, religious and economic status.
  8. Must be willing to work at any Omni Family Health, location, other that the assigned site and be agreeable to work weekends, if so needed.
  9. Must obtain a Valid California Drivers License at all times plus proof of insurance, to allow you to be placed in all Omni Family Health clinics if needed.
  10. Commitment to the concepts of preventive health care program and team approach to health care delivery. 

Additional Duties: 

  1. HIPAA compliance – responsible for maintaining abreast of and in compliance with all HIPAA regulations and requirements. Treats all member information as confidential.
  2. Compliance – Ensure compliance with all local, state and federal regulations.
  3. QA/QI – Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
  4. IT – Required to learn and use the Electronic Health Record and Practice Electronic System and its components. As required by the job functions and highlighted in the Policies and Procedures.
  5. All employees will participate in Patient Centered Health Home Model at Omni Family Health.

Qualifications, Education, and Experience:

  1. Must have High school diploma or equivalent and have successfully completed and graduated from a medical assistant program.
  2. Must have a Venipuncture Certificate or equivalent
  3. Bilingual in English/Spanish may be required
  4. Four years of experience as medical assistant is required
  5. Must have a current CPR Certificate
  6. Must have leadership abilities and demonstrate management skills.

Responsible To:         Health Center Nurse

Classification:            Full or Part Time Position, Non-exempt

Senior Information System Trainer

JOB DESCRIPTION

Location: Fresno

Job Summary:           Under the direction of the Business Systems Director, the Information Systems Trainer works closely with providers and support staff to assess their workflows, assists them in improving their knowledge of various EMR modules, tools, templates, preferences, functionality, clinical documentation, proficiency and efficiency. The Information Systems Trainer has responsibility for developing, implementing, monitoring and updating company’s training program to ensure providers and support staff have the skills and education needed to provide measurable quality care to our patients. In addition, the Information Systems Trainer serves as an active participant on EHR-related committees; recommending, developing, implementing and evaluating enhancements and upgrades.

Job Duties:

Level I

  1. Maintain current working knowledge of the various clinical applications (EDR, EHR, Population Health)
  2. Assess and identify training delivery needs
  3. Analyze and document the requirements of health center facilities and clinical workflows as they pertain to the implementation of Clinical Applications (EPM, EMR, EDR, and Population Health).
  4. Identify and measure training outcomes to inform instructional decisions that lead to user competency. Assess the technical skills gaps between a user’s current skills and desired skill to plan instruction.
  5. Update training materials for various disciplines, ensuring adherence to current policies and procedures
  6. Provide training to all staff who use the EMR as needed (new employees and ongoing)
  7. Work closely with the clinical team to assure continuous training
  8. Assist with ongoing development, implementation and customization of the EMR
  9. Create and edit EMR templates in collaboration with Clinical leadership
  10. Working with Application Support team to provide customer service and troubleshooting application software issues
  11. Participate in testing new functionality and/or software upgrades
  12. Provide Go Live support
  13. Serve as liaison among service lines and HIS staff concerning processes related to the EHR. Serve on the EHR team and work groups as determined by management
  14. Various other work-related duties as assigned by supervisor. These duties and responsibilities may be added, deleted, or changed at any time at the discretion of management, formally or informally either verbally or in writing.

Level II

  1. All duties from Level I.
  2. Develop and implement a strategy for ongoing Health Information Technology trainings with the goal of full implementation efficiency by health center staff.
  3. Building, testing and maintaining the training environment.
  4. Create and maintain training materials for various disciplines, ensuring adherence to current policies and procedures and any updates.
  5. Act as the subject matter expert and a lead to ensure training quality and consistency
  6. Coordinate the development of training schedules, agendas and training materials.

Additional

 Duties: 

  1. HIPAA compliance – responsible for maintaining abreast of and in compliance with all HIPAA regulations and requirements. Treats all member information confidential.
  2. Compliance – Ensure compliance with all local, state and federal regulations.
  3. QA/QI – Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
  4. IT – Required to learn and use the Electronic Health Record and Practice Electronic System and its components. As required by the job functions and highlighted in the Policies and Procedures. These components include NextGen, PMS, QSI and other electronic features, as they are developed and implemented as applicable to the work environment.
  5. All employees will participate in Patient Centered Health Home Model at Omni Family Health. 

Qualifications:             

Level I

  1. Bachelor’s Degree in healthcare IT, computer science or information systems or equivalent experience required. Two years of progressive IT or adult teaching/education experience including 1 year of healthcare IT experience
  2. Excellent written and verbal communication and strong interpersonal skills required
  3. Minimum 3 years of experience with EMR platform training preferred
  4. Experience using NextGen Ambulatory preferred
  5. Strong understanding and experience with clinical workflows
  6. Detail oriented, fast-paced, adaptable to rapidly changing situations Strong understanding of customer relations.
  7. Highly organized and task driven
  8. Working experience with a Federally Qualified Health Center preferred
  9. Must have a valid driver’s license
  10. Promotes and believes in OFH mission statement

Level II

  1. All qualification from Level
  2. NextGen Certified Professional certification preferred
  3. Customer service driven & analytical problem solving skills with the ability to quickly identify and resolve complex technical user issues
  4. Prior experience assessing, developing, implementing and evaluating training needs
  5. Strong understanding of CMS Meaningful Use, HRSA UDS Reporting, PCMH and PQRS reporting preferred
  6. Must have demonstrated leadership skills with the ability to lead others on how to use information systems applications.
  7. Three years of progressive IT or adult teaching/education experience including 1 year of healthcare IT experience required. Demonstrable knowledge of adult learning theory.
  8. Must be organized and have the ability to work independently

Responsible to:     Business Systems Director

Classification:       Full or Part Time Position, Non-exempt

Information System Trainer

JOB DESCRIPTION

Location: Fresno

Job Summary:     Under the direction of the Business Systems Director, the Information Systems Trainer works closely with providers and support staff to assess their workflows, assists them in improving their knowledge of various EMR modules, tools, templates, preferences, functionality, clinical documentation, proficiency and efficiency. The Information Systems Trainer has responsibility for developing, implementing, monitoring and updating company’s training program to ensure providers and support staff have the skills and education needed to provide measurable quality care to our patients. In addition, the Information Systems Trainer serves as an active participant on EHR-related committees; recommending, developing, implementing and evaluating enhancements and upgrades.

Job Duties:

Level I

  1. Maintain current working knowledge of the various clinical applications (EDR, EHR, Population Health)
  2. Assess and identify training delivery needs
  3. Analyze and document the requirements of health center facilities and clinical workflows as they pertain to the implementation of Clinical Applications (EPM, EMR, EDR, and Population Health).
  4. Identify and measure training outcomes to inform instructional decisions that lead to user competency. Assess the technical skills gaps between a user’s current skills and desired skill to plan instruction.
  5. Update training materials for various disciplines, ensuring adherence to current policies and procedures
  6. Provide training to all staff who use the EMR as needed (new employees and ongoing)
  7. Work closely with the clinical team to assure continuous training
  8. Assist with ongoing development, implementation and customization of the EMR
  9. Create and edit EMR templates in collaboration with Clinical leadership
  10. Working with Application Support team to provide customer service and troubleshooting application software issues
  11. Participate in testing new functionality and/or software upgrades
  12. Provide Go Live support
  13. Serve as liaison among service lines and HIS staff concerning processes related to the EHR. Serve on the EHR team and work groups as determined by management
  14. Various other work-related duties as assigned by supervisor. These duties and responsibilities may be added, deleted, or changed at any time at the discretion of management, formally or informally either verbally or in writing.

Level II

  1. All duties from Level I.
  2. Develop and implement a strategy for ongoing Health Information Technology trainings with the goal of full implementation efficiency by health center staff.
  3. Building, testing and maintaining the training environment.
  4. Create and maintain training materials for various disciplines, ensuring adherence to current policies and procedures and any updates.
  5. Act as the subject matter expert and a lead to ensure training quality and consistency

Coordinate the development of training schedules, agendas and training materials.

Additional

 Duties: 

  1. HIPAA compliance – responsible for maintaining abreast of and in compliance with all HIPAA regulations and requirements. Treats all member information confidential.
  2. Compliance – Ensure compliance with all local, state and federal regulations.
  3. QA/QI – Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
  4. IT – Required to learn and use the Electronic Health Record and Practice Electronic System and its components. As required by the job functions and highlighted in the Policies and Procedures. These components include NextGen, PMS, QSI and other electronic features, as they are developed and implemented as applicable to the work environment.
  5. All employees will participate in Patient Centered Health Home Model at Omni Family Health.

 Qualifications:           

Level I

  1. Bachelor’s Degree in healthcare IT, computer science or information systems or equivalent experience required. Two years of progressive IT or adult teaching/education experience including 1 year of healthcare IT experience
  2. Excellent written and verbal communication and strong interpersonal skills required
  3. Minimum 3 years of experience with EMR platform training preferred
  4. Experience using NextGen Ambulatory preferred
  5. Strong understanding and experience with clinical workflows
  6. Detail oriented, fast-paced, adaptable to rapidly changing situations Strong understanding of customer relations.
  7. Highly organized and task driven
  8. Working experience with a Federally Qualified Health Center preferred
  9. Must have a valid driver’s license
  10. Promotes and believes in OFH mission statement

Level II

  1. All qualification from Level
  2. NextGen Certified Professional certification preferred
  3. Customer service driven & analytical problem solving skills with the ability to quickly identify and resolve complex technical user issues
  4. Prior experience assessing, developing, implementing and evaluating training needs
  5. Strong understanding of CMS Meaningful Use, HRSA UDS Reporting, PCMH and PQRS reporting preferred
  6. Must have demonstrated leadership skills with the ability to lead others on how to use information systems applications.
  7. Three years of progressive IT or adult teaching/education experience including 1 year of healthcare IT experience required. Demonstrable knowledge of adult learning theory.
  8. Must be organized and have the ability to work independently

Responsible to:     Business Systems Director

Classification:       Full or Part Time Position, Non-exempt

IT Infrastructure Manager

JOB DESCRIPTION

 Location:     Shafter

Job Summary:          Under direction from the Director of Information Systems, responsible for managing and supervising the Network Administrators, Systems Administrators and other key infrastructure towards the IS departments goals and objectives as a whole and in full support of Omni Family Health’s (OFH’s) mission and strategic goals. Required to effectively collaborate and coordinate with other IS managers and leaders of OFH.

Essential Functions:

Primary responsibilities include, but are not limited to:

  1. Provides oversight and direction of network administration, network equipment and systems (Configuration, Monitoring, and Maintenance). Designs and manages primary, secondary, and tertiary networks with automated failovers to maintain continuity of medical services.
  2. Provides oversight and direction of administration of the Information Security systems to ensure HIPAA compliance (Configuration, Monitoring, and Maintenance).
  3. Provides oversight and direction of administration of Server Systems, Data Storage systems (SANs), Server Virtualization, Back-Up systems, Cloud services, and Snapshots for redundancy.
  4. Provides oversight and direction of administration of network access to include VPNs, MPLS connections, WAP and outside partners.
  5. Coordinates and manages network cabling for new facilities and re-models from the demarc to the switches (to include neat and labeled rack cable management).
  6. Provides oversight and direction of administration of network exterior perimeter security (Web-filters, Anti-Virus/Malware systems, IDS/IPS, Firewalls, VPN, DMZ).
  7. Provides oversight and direction of administration of interior network security (Wi-Fi networks, VLANs, Router Protocols, Admin Accounts, Least Privilege, etc.).
  8. Provides oversight and direction of administration of Data Security (Anti-Virus, Malware, Encryption, Rights Management, DLP).
  9. Provides oversight and direction of administration of Security Event and Incident Management (SEIM) from logs and notifications related to IDS/IPS, Firewall logs, Web-filters, Anti-virus Alerts, Zero Day attacks, and other network security systems.
  10. Manages Change Control process and documentation to reduce outages.
  11. Manages Outage protocols and procedures in the Network and Systems teams.
  12. Supervise the development, maintenance, and testing of the IT Disaster Recovery Plan and Technology Continuity Plan for Networks and Systems.
  13. Review and Propose updates to Employee Information Security and Data Use Policies.
  14. Manage Network, Server, and System Hardware and Software maintenance renewals.
  15. Researches new technologies and prepares written proposals with sound justifications and options.
  16. Oversees the Data Centers and Data Closets for correct installation, cable management, documentation, maintenance, and organization of mounted/installed equipment.
  17. Develops Service Level Agreement to the organization and escalation procedures.
  18. Supervises and assigns work to staff.
  19. May provide after-hours support as needed.
  20. Performs other job-related work as required.

Additional Duties:

  1. HIPAA compliance – Responsible for being aware of, and complying with, all HIPAA regulations and requirements. Treats all patient information as confidential.
  2. Compliance – Ensures compliance with all local, state and federal regulations.
  3. Quality Assessment/Quality Improvement – Participate in QA/QI activities and contribute towards the overall performance improvement in the organization.
  4. Information Technology – Required to understand each and every key and core business application system in use I.e. NextGen EHR, SAGE, ADP, Office 365, Cloud computing, Data Loss Prevention and contingency planning.
  5. All employees will participate in Patient Centered Health Home Model at Omni Family Health.

Qualifications:

  1. Education: A high school diploma or the equivalent (e.g. GED); Bachelor’s degree in Computer Science (can be substituted with 6 years documented experience in supervision of staff administering networking, systems and core infrastructure in organizations larger than 500 users and over 10 WAN geographically dispersed sites.
  2. Experience: Equivalent experience managing IT staff is required; Minimum 5 years’ full-time experience in Network or Systems Administration, preferably in a healthcare setting. Experience in successfully managing and delivering multiple projects.
  3. Strong knowledge of networking, including: TCP/IP, VLANs, Ethernet, Switching, Routing and routing protocols MPLS, BGP, 802.1Q, DHCP and DNS, along with Systems Administration that includes Windows Server, Server Virtualization, and SAN data storage.
  4. Ability to: Supervise, plan, design and direct the work of subordinate staff if assigned. Ability to plan and successfully deliver IT projects. Ability to plan and track budgets.
  5. Skills:  Demonstrates the ability and experience in planning, organizing, and documenting network and systems design and configuration. Communicates effectively both orally and in writing.
  6. Can establish and maintain cooperative and effective working relationships with others to include vendors. Proficiency with Microsoft Office suite.
  7. Willingness and ability to learn new skills and apply them as needed.
  8. Excellent written and oral communication skills.
  9. Must have California Driver license (or be able to attain in first 30 days).
  10. Must be able to travel between clinics and corporate office as required.
  11. Promotes and believes in the OFH mission statement.

Responsible to: Director of Information Systems

Classification: Full Time Position, Exempt

Information Technology Support Manager

JOB DESCRIPTION

 Location:      Shafter

Job Summary:     Under direction from the Director of Information Systems, responsible for managing and supervising the Helpdesk and PC tech support personnel and, will also develop best use and best practice policies. This position will utilize necessary tools to benchmark customer support and service and track cases. This position will also spearhead the Omni IT knowledge base, standardized system builds and push technologies to better manage and track our IT assets in accordance and compliance with our Fiscal and purchasing department. This positions core aim is to support and facilitate the IS departments goals and objectives as a whole and in full support of Omni Family Health’s (OFH’s) mission and strategic goals. Additionally, it is equally required to effectively collaborate and coordinate with other IS managers and leaders of OFH.

Essential Functions:

Primary responsibilities include, but are not limited to:

  1. Provides oversight and direction of Helpdesk, VoIP, PC and mobile device support (Configuration, Monitoring, Inventory and Maintenance) to maintain continuity of medical services.
  2. Responsible for maintaining a dynamic knowledge base of technical support solutions.
  3. Manages the desktop, VoIP, mobile device and other related device types under stewardship of the management consoles for Active Directory, Anti-Virus, Malware, Data Loss Prevention, SCCM, Inventory, Helpdesk work orders, Alerting and Monitoring software suites.
  4. Coordinates training and orientation for new technology users and helps them become familiar with equipment and networks
  5. Ensures all users benefit from effective technology and efficient Internet access, and continually assesses needs and requirements
  6. Monitors online security for users and takes appropriate steps to address security breaches if necessary
  7. Establishes relationships with technology and component vendors
  8. Oversees IT support department staff, including education and, training.
  9. Manages departmental budget and tracks spending on equipment and staff.
  10. Develops and maintains emergency plans to address equipment, power, or security failure to ensure preservation of technology and data
  11. Has a thorough understanding of available technology and researches to learn about innovative solutions and new releases
  12. Responsible for the installation and configuration of software on computer systems, Analyze and trend outages, gaps in support and organizations needs to align department objectives.
  13. Manages Change Control process and documentation to reduce outages.
  14. Assist in implementing practices that will more effectively utilize department resources.
  15. Effectively collaborates with other IT managers to provide seamless and expedient support and services. Review and Propose updates to Employee Information Security and Data Use Policies.
  16. Develops Service Level Agreement to the organization and escalation procedures.
  17. Supervises and assigns work to staff.
  18. May provide after-hours support as needed.
  19. Performs other job-related work as required.

Additional Duties:

  1. HIPAA compliance – Responsible for being aware of, and complying with, all HIPAA regulations and requirements. Treats all patient information as confidential.
  2. Compliance – Ensures compliance with all local, state and federal regulations.
  3. Quality Assessment/Quality Improvement – Participate in QA/QI activities and contribute towards the overall performance improvement in the organization.
  4. Information Technology – Required to understand each and every key and core business application system in use I.e. NextGen EHR, SAGE, ADP, Office 365, Cloud computing, Data Loss Prevention and contingency planning
  5. All employees will participate in Patient Centered Health Home Model at Omni Family Health.

Qualifications:

  1. Education: A high school diploma or the equivalent (e.g. GED); Bachelor’s degree in Computer Science (can be substituted with 6 years documented experience in supervision of staff administering networking, systems and core infrastructure in organizations larger than 500 users and over 10 WAN geographically dispersed sites.
  2. Experience: Equivalent experience managing IT staff is required; Minimum 5 years’ full-time experience in Network or Systems Administration, preferably in a healthcare setting. Experience in successfully managing and delivering multiple projects.
  3. Knowledge of networking, including: TCP/IP, VLANs, Ethernet, Switching, Routing and routing protocols MPLS, BGP, 802.1Q, DHCP and DNS, along with Systems Administration that includes Windows Server, Server Virtualization, and SAN data storage.
  4. Ability to: Supervise, plan, design and direct the work of subordinate staff if assigned.
  5. Ability to plan and successfully deliver IT projects. Ability to plan and track budgets both orally and in writing.
  6. Can establish and maintain cooperative and effective working relationships with others to include vendors. Proficiency with Microsoft Office suite.
  7. Willingness and ability to learn new skills and apply them as needed.
  8. Excellent written and oral communication skills.
  9. Must have California Driver license (or be able to attain in first 30 days).
  10. Must be able to travel between clinics and corporate office as required.
  11. Promotes and believes in the OFH mission statement.

Responsible to: Director of Information Systems

Classification: Full Time Position, Exempt

Medical Records Supervisor

 JOB DESCRIPTION

 Title:   

  • Shafter           

 Job Summary:     Under the direction of the Compliance and Business Services Manager and in accordance with OFH policies and procedures, the person in this position will primarily be responsible for the supervision of the Medical Records Department. Overall duties include supervision of medical records staff, day-to-day operations, training, quality assurance, privacy issues and overall maintenance and integrity of patient records. This position serves as the liaison between the Medical Records Department and Omni Family Health health centers.

Job Duties:

  1. Assures that all Medical Records staff is trained correctly and implementing Omni policy and procedure
  2. Hires, trains and on-boards new staff
  3. Maintains staffing levels to ensure that all eFAX documents are managed within 24 hours and all interdepartmental mailings are managed within 48 hours of receipt.
  4. Assists with writing, maintaining and implementation of medical records standard operating procedures as approved by Omni
  5. Works in conjunction with supervisor to manage a centralized records approach with some aspects being decentralized at the centers
  6. Manages the schedule to provide coverage for all hours of operation
  7. Maintains the chart tracking system, filing patient documents and records in the designated locations. Carrying out preliminary phases of planned record retirement
  8. May serve as backup at times when staffing levels are low and business needs are not being met. Should be capable of performing all functions within the Medical Records Department
  9. Performs quality control measures or audits to maintain the privacy and integrity of Omni records. Manage medical records issues and follow-up on requests that are not fulfilled in a timely fashion.  Troubleshoot problem areas
  10. Ensures the payroll process is done in a bi-weekly basis
  11. Leads training development and maintains certification status, if applicable
  12. Coordinates resolution of technical phone and computer problems with IT department and outside vendor
  13. Works within a team atmosphere to complete some tasks
  14. Promotes public relations through prompt and courteous service
  15. Maintains respect for privacy with adhering to confidentiality in all phases of work. Performs all other duties as assigned
  16. Research appropriate responses to various issues and follow state and federal laws in regards to medical records management and HIPAA
  17. Maintains relationship with vendors for services
  18. Attends management meetings or other meetings as required.
  19. Maintains a safe work environment and actively enforce Omni’s safety procedures, ensures the staff workstations are ergonomically correct and staff follows requirements for safety practices.
  20. Ensures that all health information management practices meet JCAHO and state standards
  21. Supervise Medical Records staff. Provide regular meetings, team building, training, and annual evaluation along with other personnel functions
  22. Other duties as assigned by supervisor. Duties and responsibilities may be added, deleted, or changed at any time at the discretion of management, formally or informally either verbally or in writing

Key Competencies:

  1. Ability to work under pressure and be able to project manage.
  2. Friendly attitude with the desire to work with the public.
  3. Ability to multi-task and handle multiple functions.
  4. Understanding of community based organizations.
  5. Knowledge of bookkeeping and office functions.
  6. Promote and believe in OFH mission statement.
  7. Ability to relate to the public regardless of ethnic, religious and economic status.
  8. Must be willing to work at any Omni Family Health, location, other that the assigned site and be agreeable to work weekends, if so needed.
  9. Must obtain a Valid California Driver’s License at all times plus proof of insurance, to allow you to be placed in all Omni Family Health clinics if needed. 

Additional Duties: 

  1. HIPAA compliance – Responsible for maintaining abreast of and in compliance with all HIPAA regulations and requirements. Treats all member information confidential.
  2. Compliance – Ensure compliance with all local, state and federal regulations.
  3. QA/QI – Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
  4. IT – Required learning and using the Electronic Health Record and Practice Electronic System and its components. As required by the job functions and highlighted in the Policies and Procedures. These components include NextGen, PMS, QSI and other electronic features, as they are developed and implemented, as applicable to work environment.
  5. All employees will participate in Patient Centered Health Home Model at Omni Family Health.

Qualifications, Education, and Experience:

  1. Education: Minimum Associate’s Degree in Business, Information Technology or related field; Bachelor’s Degree preferred.
  2. Experience: Three (3) years of experience working with medical records or a similar setting. Should have minimum of two (2) years supervisory experience.
  3. Certification in medical records through American Health Information Management Association (AHIMA) is preferred, such as Registered Health Information Technician/Administrator (RHIT/RHIA).
  4. Must believe in health care with dignity for all.
  5. Must be proficient at public speaking and presenting.
  6. Must be proficient with Microsoft Word, Excel, Power Point, etc.
  7. Ability to speak read and write in English and Spanish is desirable.

Responsible To:         Compliance and Business Services Manager 

Classification:             Full time, Exempt position

 JOB DESCRIPTION 

 

Job Summary:  The Health Home Program (HHP) Program Manager position provides administrative management and supervision to the Medical Division of Omni Family Health in regards to the HHP grant. As a recipient of the Kern Health Systems (KHS) HHP grant, Omni Family Health (OFH) is required to provide health care services to a defined patient population and to achieve specific health outcomes.

Job Duties:  

  1. The HHP Manager serves as a key member and leader of the HHP Team and is responsible for the implementation and development of program.
  2. The HHP Manager works collaboratively with the health care team members, patients, families and caregivers to ensure safe, appropriate, comprehensive planning and delivery of care.
  3. The HHP Manager is responsible for management of operations of the care team.
  4. The HHP Manager has responsibility for development of quality measures and reporting them to the CB-CME and the Managed Media-Cal plan.
  5. This position supports the overall development and implementation of policies and procedures for the program.
  6. The HHP Manager assists in marketing the program to stakeholders and services as an ambassador for Patient Centered Care.
  7. The HHP Manager works with staff members, community agencies and consultants to resolve the needs and problems of the member through the development of health home programs.
  8. Works to establish and maintain interpersonal relationships with both internal and external staff and other agencies.
  9. Serves as a team leader in ensuring communication among all IDT members.
  10. Has the ability to demonstrate knowledge and skills to facilitate programming appropriate to the needs of the patient populations.
  11. The HHP Manager has demonstrated commitment to the program vision and patient centered care from a motivational interviewing, trauma informed and culturally sensitive perspective.
  12. Understands the importance of IT and data deliverables, and works collaboratively with the MCP to ensure necessary data is received/sent.
  13. Exhibits knowledge and skill in the use of computer software applications for drafting documents, data management, and tracking.
  14. Possesses excellent written and verbal communication with contract providers and internal staff to promote effective and timely coordination of care and dissemination of policies and procedures.
  15. Performs day-to-day administrative tasks such as maintaining information files and processing paperwork related to clinical and programming needs.

Additional Duties:

  1. HIPAA compliance – Responsible for maintaining abreast of and in compliance with all HIPAA regulations and requirements. Treats all member information confidential.
  2. Compliance – Ensure compliance with all local, state and federal regulations.
  3. QA/QI – Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
  4. IT – Required to learn and use the Electronic Health Record and Practice Electronic System and its components. As required by the job functions and highlighted in the Policies and Procedures. These components include NextGen, PMS, QSI and other electronic features, as they are developed and implemented, as applicable to work environment.
  5. All employees will participate in Patient Centered Health Home Model at Omni Family Health.

Qualifications, Experience, and Education: 

  1. BA/BS degree in Healthcare, Business Management or related field from an accredited college/university required.
  2. Five years of progressive supervision and management in service delivery. Previous patient centered medical home and NCQA knowledge a plus.
  3. Valid California Driver’s license and have own transportation.
  4. Bilingual in English/Spanish preferred but not required

Responsible to: Chief Clinical Services Officer

Classification: Exempt position, full-time

 

Telecom Administrator / Telecommunications Support Specialist

JOB DESCRIPTION

 Location:  Shafter

Job Summary:  Under the direction of the Associate Director of IT and Communications, the Telecom Administrator is responsible for coordinating, evaluating and maintaining the VoIP telephone communication systems for Omni Family Health (OFH) corporate office, call center, and its off-site clinic locations.  Administers the Omni Family Health telecommunications system (phone and video) and ensures all processes and interfaces are working.  The Telecom Administrator will also work with staff from all Departments in developing and maintaining the Call Center VoIP communication system to include reporting and dashboards, and network integration.  Under the direction of the Associate Director of IT and Communications, plans and performs the design, costing, implementation and documentation of telecommunication system installations and upgrades.

Job Duties:

  1. Plan, develop, coordinate, and implement new or modified telecom systems to meet Omni Family Health’s computer-based VoIP telecommunication needs; utilize personal computer (PC) and software to program telephone equipment and other devices.
  2. Provide responsive system administration for the telecommunications system and voice messaging systems by recommending appropriate software additions and instructing users in the use of equipment and utilization of system features and applications.
  3. Develop, implement and maintain a systematic, comprehensive and secure telecommunications system; establish access and egress security procedures; secure the administration system, and perform ongoing security monitoring.
  4. Coordinate with VoIP vendors and/or perform installation of software/hardware in new locations.
  5. Coordinate with OFH data/voice circuit vendors to ensure the correct circuits, SIP trunks, and VLANs are provisioned.
  6. Assist IT departmental staff with the design, execution and installation of automated attendants; IVR; provide technical support for the telecommunications network, including maintenance of voice mailboxes and passwords; perform basic switch software maintenance; scheduling after hour and holiday messages.
  7. Perform routine maintenance on the various telecommunication databases, including equipment, circuit, and users.
  8. Process move, add, and change for lines and equipment.
  9. Assist in the development and implementation of training activities and materials; instruct users in voice mail login and feature procedures; call center agents; reporting and dashboard usage; and provide user training for phone system features and use of various phone types.
  10. Assist with the design, costing, implementation, and documentation of telecommunication system installations and upgrades.
  11. Make design modifications to systems or equipment;
  12. Prepare applicable technical specifications for software/hardware quotes for purchase.
  13. Ensure the phone and telecom system equipment inventory is accurate and up to date.
  14. Serve as the VoIP telecom system subject matter expert (SME).
  15. Administer related systems such as fax server, video-teleconferencing system (WebEx, or others), and mobile device management (MDM) system(s).
  16. Contribute to the overall success of the IT Department by performing all other duties and responsibilities as assigned.
  17. Promote and believe in the OFH mission statement.

Additional Duties:

  1. HIPAA compliance – Responsible for maintaining abreast of and in compliance with all HIPAA regulations and requirements. Treats all member information confidential.
  2. Compliance – Ensure compliance with all local, state and federal regulations.
  3. QA/QI – Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
  4. All employees will participate in Patient Centered Health Home Model at Omni Family Health.
  5. All employees will participate in Patient Centered Health Home Model at Omni Family Health.

Qualifications, Education, and Experience:

  1. A high school diploma or the equivalent is required; a degree in Telecommunications or Computer Science (or technology related) is preferred.
  2. 2 years administration experience in a VoIP telecommunications environment is required. Experience working with data and wireless communications is preferred.  Experience with Cisco Call Manager is preferred.
  3. Experience supporting a Video Conferencing system is a plus.
  4. Effective customer service skills and the ability to assist in training on the use of the VoIP communications server, call center, and voice messaging systems features/functionality are required.
  5. Effective interpersonal, verbal, and written communication skills are required.
  6. The ability to manage and prioritize multiple, concurrent projects while meeting aggressive deadlines is required.
  7. The ability to work independently as well as collaboratively with little supervision is required.
  8. Accuracy and reliability are required.  The ability to work with database applications is preferred.
  9. A strong understanding of VoIP telecom server programming, features, automated attendant, inbound/outbound call center, call vectoring, system monitoring, audio conferencing, and telecommunications equipment, including customer premise equipment, will be evaluated.
  10. A demonstrated understanding of SIP trunks, and PRI carrier-based communications provisioning and protocols in both public switched and private telecommunications networks will be evaluated.
  11. Intermediate computer skills and knowledge reliability are required.  Familiarity with headsets is preferred.
  12. Knowledge of telecommunication software/hardware, SIP trunks, PRIs, VLANs, network equipment and network topography; VoIP telecommunication principles and procedures; fax servers, video conferencing, softphones, IP phones, desktop applications and software; project planning, telecom system report generation and dashboard configuration.
  13. Ability to conduct research, interpret and apply complex telecom technical information from system documentation; work effectively with other staff, coordinate with other corporate staff for phone system changes and scheduling, use logic and analysis to solve systems problems; work with computer software; advise and provide interpretation to others how to apply policies, procedures and standards to specific situations; exercise the judgment, decisiveness and creativity in issue resolution situations; train staff; read and understand professional journals and literature; prioritize competing requests for service and projects; update status reports; and effectively communicate ideas and technical concepts orally and in writing.
  14. Proficiency with Microsoft Office suite.
  15. Excellent written and oral communication skills.
  16. Must have California Driver license.
  17. Must be able to travel between clinics and Corporate office as required.

Responsible To:  Associate Director of IT and Communications

Classification:     Full Time Position, Non Exempt

Executive Assistant to the CEO

 JOB DESCRIPTION

 Location:  Administration – Bakersfield

Job Summary:     Under the supervision and direction of the Chief Executive Officer, has charge of the Executive office; answers and refers inquiries and gives our approved information or as directed by the Chief Executive Officer to the public. Handles all corporate and executive office mail and correspondence.  May supervise all or part of the administrative assistants at Omni Family Health (OFH) sites, follows up on all outstanding matters, maintains administrative and board files, and performs other related work.

Job Duties:

  • Assist CEO in planning and coordinating daily calendar; Schedule meetings and appointments and make travel and other logistical arrangements as directed.
  • Work closely and effectively with CEO to ensure he/she is well informed of upcoming commitments and responsibilities, following up appropriately.
  • Assist and work closely with all corporate branches, divisions and/or departments in accordance with OFH’s policies and procedures and as directed by the Chief Executive Officer.
  • Provide a bridge for smooth and productive communication between the CEO and internal departments, demonstrating leadership to maintain credibility, trust and support with executive management and staff.
  • Attend administrative, board and committee meetings, take notes and prepare meeting agendas and prepare minutes as directed; Organize appropriate follow-ups from all meetings and track timely completion of tasks as necessary.
  • Conserve CEO’s time by reading, researching and routing correspondence and answering inquiries appropriately.
  • Prioritize simultaneous or conflicting needs; handle matters expeditiously, proactively and follow-through on projects to successful completion, often with deadline pressures.
  • Responsible for drafting all internal memorandums and correspondence on behalf of the President and CEO and the Chairman of the Board; Assemble the budget proposal, grant proposal, contract proposals, and likewise under the direction of the Chief Executive Officer, and Branch Directors, proofreading and correcting as necessary.
  • May plan or assist in the planning of internal and external events including Senior Management Team meetings, trips and annual leadership meetings.
  • Track vacation schedules of corporate employees for the purpose of use by the Chief Executive Officer.
  • Create and maintain CEO reports and presentations as directed.
  • Maintain accurate files and records for easy follow up.
  • Responsible for all administrative and executive ordering of supplies and keeps up inventory of supplies.
  • In charge of administration staff and administrative assistants at all sites, “selecting and evaluation” in conjunction with department Directors, Chiefs or his/her appointees.
  • Other duties and/or responsibilities as the Chief Executive Officer may assign from time to time.

Job Requirements:

  • Ability to work under pressure and handle multi-functions in proficient and efficient manner.
  • Must possess exceptional communication skills, knowledge of community needs, and willing to participate in some community activities when required.
  • Must be familiar with the health care delivery system practices through education, training or experience. Must understand patient demands and hold effective communication skills with the public.
  • Must update him/herself with funding sources requirements, data collection, and have the ability to explain the services under different programs to the patients/ public/ agencies and the ability to train others on the same.
  • Able to function independently and create his/her own initiative to progress and succeed.
  • Must be alert and respect confidentiality of information of all types “General personnel, and/or patient related information.”
  • Promotes and believes in OFH mission statement.
  • Ability to relate to the public regardless of race, ethnicity, religion, age, sex, disability or economic status.
  • HIPAA compliance – Responsible for staying abreast of and in compliance with all HIPAA regulations and requirements. Treats all member information confidential.
  • Compliance – Ensure compliance with all local, state and federal regulations.
  • QA/QI – Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
  • IT – Required to learn and use the Electronic Health Record and Practice Electronic System and its components. As required by the job functions and highlighted in the Policies and Procedures. These components include NextGen, PMS, QSI and other electronic features, as they are developed and implemented, as applicable to work environment.

 Qualifications, Education and Experience:

  • Bachelor’s Degree or higher preferred.
  • Project management training preferred.
  • Minimum of 3-5 year’s administrative experience, with experience assisting C-level executives desired.
  • Superior communication (both oral and written), multi-tasking and organizational skills required.
  • Excellent skills in Microsoft Word, Outlook, Excel and PowerPoint required.
  • Demonstrated proactive approaches to problem-solving, with strong decision making capability.
  • Emotional maturity.
  • Highly resourceful team player, with the ability to also be extremely effective independently.
  • Proven ability to handle confidential information with discretion.
  • Forward thinker, who actively seeks opportunities and proposes solutions.

Responsible To:         Chief Executive Officer

Classification:            Full or Part Time Position, Exempt

Referral Supervisor

JOB DESCRIPTION

Location:  Shafter

Job Summary:     Under the direction of Director of Clinical Services, the referral supervisor directs and supervises all work activity of Omni Family Health (OFH) Referrals Department. The supervisor monitors compliance with policies and procedures to assure the goals and objectives for the appropriate and timely processing of specialty referrals and refills are met.

Job Duties:

  1. Plan, organize, direct, coordinate and supervise the operation of the referrals and refills department.
  2. Provide oversight of daily operations for department including staffing, training, metrics, performance and reporting
  3. Coordinate the implementation and maintenance of the Electronic Health Record, Referral and Tracking System; automated phone system and other systems and acts as the liaison with information technology staff and works with staff to resolve any issues.
  4. Supervise, direct, train and evaluate performance of all referral and refill staff.
  5. Effective scheduling of staff and workflow to provide optimum coverage with available resources to meet department goals relating to production and quality.
  6. Answer inquiries, provide information and resolve complaints from the public or other agencies in regards to referrals and refills.
  7. Review status on Treatment Authorization Request (TARs) and any other authorizations, requirements of Managed Care Organization to assure compliance with health plan programs.
  8. Shall proficiently track and record reports in the referral systems and electronic health record as they are received.
  9. Follow-up on pending referrals to include sending certified letters to non-compliant patients.
  10. Shall cooperatively work with outside agencies to help patients apply for alternate resources when appropriate.
  11. Review, manage and follow up on tracking system for immunizations, pap smears, and mammogram.
  12. Promote and believe in OFH mission statement.
  13. Ability to relate to the public regardless of racial, ethnic and economic status
  14. Investigate difficult cases and is the lead contact for patients or providers’ inquiries/concerns in obtaining appropriate care for the patient.
  15. Interview, hire, perform disciplinary action and performance evaluations for employees.
  16. Maintain inventory of supplies and equipment for the Referral Department.
  17. Perform other related duties as assigned or requested.

Additional Duties

  1. HIPAA compliance – responsible for maintaining abreast of and in compliance with all HIPAA regulations and requirements. Treats all member information confidential.
  2. Compliance – Ensure compliance with all local, state and federal regulations.
  3. QA/QI – Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
  4. IT – Required learning and using the Electronic Health Records and Practice Electronic System and its components. As required by the job functions and highlighted in the Policies and Procedures.
  5. All employees will participate in Patient Centered Health Home Model at Omni Family Health.
  6. Enhances professional growth and development through particiapation in educational programs, current literature,, in-service meetings, and workshops.
  7. Encourages creative thinking, problem solving, and empowerment as part of the facility management group to improve teamwork and morale.

Qualifications, Education, and Experience:

  1. Preferred Bachelor’s Degree in healthcare related field.
  2. Must have supervisory experience of at least two years and knowledge of supervisory practices and principles, including work planning, scheduling, review and evaluation and employee training and discipline.
  3. Knowledge of applicable laws, rules and regulations, including MediCal and HIPPA.
  4. Thorough understanding of medical terminology, payor sources, insurance and program requirements.
  5. Ability to communicate and maintain an effective working relationship with staff and providers.
  6. Must be a self-starter and be able to function with little or no supervision.
  7. Must obtain a valid Driver’s License and Proof of insurance.

Responsible To:         Director of Clinical Services

Classification:            Full or Part Time Position, Exempt

Chief of Staff to the Chief Executive Officer (COS)

JOB DESCRIPTION

 Location:   Corporate Administration Bakersfield

 Job Summary:      The Chief of Staff to the Chief Executive Officer of Omni Family Health is responsible for planning and directing the administrative, clinical, operational and financial initiatives of the organization and provides strategic advice to the Chief Executive Officer and/or the Executive Management Team to improve the daily management of the organization. The primary responsibility of the COS is to ensure the priorities of the CEO are executed upon, and will work with team members across the organization to ensure this objective is completed. This role requires significant independence, analytical skills, strong relationship building abilities, ample people and project management experience, flexibility and discretion. The COS is the Chief Executive Officer’s primary advisor and partner on internal and external affairs.

Job Duties:

  1. Serve as critical thought-partner to the CEO and to the Executive Management Team, while providing sound counsel and maintaining complete confidentiality.
  2. Collaborate with CEO in reviewing progress toward meeting organizational goals and objectives.
  3. Drive implementation of current strategic plan, including development of benchmarks, analysis of progress toward objectives, leadership of staff in goal setting and monitoring, and presentation of plan to the board and other stakeholders.
  4. Conduct research, analyze and interpret information, problems and proposals to ensure objective and complete information is provided to the CEO for decision making.
  5. Provide a bridge for smooth and productive communication between the CEO and internal departments, demonstrating leadership to maintain credibility, trust and support with executive management and staff.
  6. Create and operate a reporting system that allows for a timely flow of necessary data into the office of the CEO from all relevant departments and direct reports.
  7. Provide project leadership; prioritize simultaneous or conflicting needs; handle matters expeditiously, proactively and follow-through on projects to successful completion, often with deadline pressures.
  8. Hold executive leadership accountable for the development of annual operating plans and budgets, as well as adherence to same, and ensure these plans and budgets are consistent with the mission and strategic plans of the organization.
  9. Serve as a first alert system – an extra set of eyes and ears – keeping the CEO aware of unanticipated problems to be addressed or opportunities to be considered.
  10. Lead development, planning, implementation, and analysis of special projects or initiatives that may arise.

Job Requirements:

  1. Work closely with the Executive Assistant to the CEO to ensure the appropriate management of the CEO’s calendar so that all priorities are met and proactively planned.
  2. Handle complex situations and multiple responsibilities simultaneously, mixing long-term projects with the urgency of immediate demands.
  3. Must possess exceptional communication skills, knowledge of community needs, and willing to participate in some community activities when required.
  4. Accountable for implementing decisions made by the CEO.
  5. Draft communications on behalf of the CEO including internal and external communications and scheduled updates to the Board of Directors.
  6. Able to function independently and create his/her own initiative to progress and succeed.
  7. Must be alert and respect confidentiality of information of all types “General personnel, and/or patient related information.”
  8. Promotes and believes in OFH mission statement.
  9. Compliance – Ensure compliance with all local, state and federal regulations.
  10. QA/QI – Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.

Professional, Technical Knowledge, Key Skills and Characteristics:

  1. Provides operational and project management leadership across the organization.
  2. Knowledge of the practices of medicine, dentistry and mental health sufficient to understand their roles within the organization and the health care industry at large.
  3. Knowledge of accounting and financial analysis practices sufficient to understand financial reports and the impact of financial performance on the organization’s operations.
  4. Proficient computer skills including the ability to prepare correspondence and reports in the use of Microsoft Office applications; Word, Outlook and PowerPoint and summarize and report data in Excel spreadsheets.
  5. Represents the organization in a professional and effective manner to the community.
  6. Relates and interacts with staff at all levels of the organization.
  7. Demonstrates excellent analytical, quantitative and financial skills.
  8. Evaluates and effectively addresses highly complex issues and problems.
  9. Demonstrates superior leadership and management skills.
  10. Understands concepts of quality assurance and improvement systems and documentation.
  11. Identifies best practices in other community health centers to consider for incorporation in OFH operations.
  12. Unquestionable personal code of ethics, integrity, diversity and trust.
  13. Ability to give and receive constructive criticism and hold individuals accountable by coaching and providing performance feedback.
  14. Must possess authority and confidence to make decisions.
  15. Passionate about supporting CEO in execution of priorities and projects but be content remaining largely outside of the spotlight.
  16. Handle sensitive and confidential information with tact, diplomacy, discretion and judgement.
  17. A reputation for responsiveness, thoroughness and accuracy.

Additional Duties and Responsibilities

  1. HIPAA compliance – Responsible for maintaining abreast of and in compliance with all HIPAA regulations and requirements. Treat all member information confidential.
  2. Compliance – Ensure compliance with all local, state and federal regulations.
  3. Quality Assurance/Quality Improvement- Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
  4. IT – Required learning and using the Electronic Health Record and Electronic Practice Management System (EHR/EPM) and its components. As required by the job functions and highlighted in the Policies and Procedures. These components include NextGen, Schedule Anywhere and other electronic features, as they are developed and implemented, as applicable to work environment. Also will need to work closely with IT in the development of dashboards and reports to support medical and nursing functions in the day-to-day operations and strategizing.
  5. All employees will participate in Patient Centered Health Home Model at Omni Family Health.

Qualifications, Education, and Experience:

  1. Master’s degree or equivalent from an accredited college or university; Law or medical degree, including mid-level or nursing certification preferred.
  2. Authoritative knowledge of the principles of practice and techniques in Federally Qualified Health Centers (FQHCs) is highly desirable.
  3. 7-10 years related professional experience, or equivalent combination of education and experience in a management/strategic role.
  4. Strong project management skills and ability to lead multiple projects forward effectively.

Responsible to:     Chief Executive Officer

Classification:       Full Time Position, Exempt

Registered Dental Assistant (RDA)

JOB DESCRIPTION

 Location:

  • White Lane (Two)

Job Summary:   The Registered Dental Assistant performs duties such as: prepare the patient for the treatment, assist the dentist in performing their treatment to the patient in restorative dentistry or oral surgery, prepare materials and equipment for treatment and have them ready for the dentist’s use, take x-rays and assist the dentist in laboratory work.  May perform other related work to include, but not limited to, making appointments, answer the phone, ordering supplies and doing the dental billing.

Job Duties: 

  1. Greets patients in waiting area and escorts patients to the operatory.
  2. Assist the dentist in the administration of treatment at the chair side as required or directed by the dentist.
  3. Promote an atmosphere supportive of good dental and general health by demonstrating good oral hygiene, questioning patients to ascertain home care status, instructing patients in techniques of flossing and brushing in accordance with protocol.
  4. Maintain a sterile and neat working environment according to current infection control procedures.
  5. Review the health history, make chart entries under the direction of the operator and assure completion of forms and signatures.
  6. Assume the responsibility associated with any expanded duties that may be delegated by the dentist.
  7. Familiarize the patient with the aspects of their dental visit and provide support and compassion to that patient when it is needed.
  8. Stock operatories and maintain clinical supply inventory.
  9. Review daily schedule to set up appropriate trays and instruments.
  10. Assist in front office procedures if time allows or need is determined by the Chief Dental Officer or Dentist.
  11. Supervise preventive maintenance of dental equipment.
  12. Serve as supply liaison. Communicates with purchasing department and vendors to assure prompt receipt of all orders.
  13. May perform the following procedures:
    • Obtain endodontic cultures.
    • Dry canals, previously opened by the supervising dentist, with absorbent points.
    • Test pulp vitality.
    • Place bases and liners on sound dentin.
    • Remove excess cement from supragingival surfaces of teeth with hand instrument or floss.
    • Size stainless steel crowns, temporary crowns and bands.
    • Temporary cementation and removal of temporary crowns and removal of orthodontic bands.
    • Placement of orthodontic separators.
    • Placement and ligation of arch wires.
    • lacement of post-extraction and periodontal dressings.
    • Take bite registrations for diagnostic models for case study only.
    • Coronal polishing.

Job Requirements:

  1. Friendly personality with the desire to work with the public.
  2. Ability and willingness to treat all patients with the utmost kindness and consideration in the most trying situations.
  3. Ability to handle multi-functions and complete tasks in orderly and accurate fashion
  4. Understanding of community based organizations and willing to participate in community events such as health fairs, etc.
  5. Promotes and believes in OFH mission statement.
  6. Ability to relate to the public regardless of ethnic, religious and economic status.
  7. Must be willing to work at any Omni Family Health location, other that the assigned site and be agreeable to work weekends, if so needed.
  8. Must obtain a Valid California Drivers License at all times plus proof of insurance, to allow you to be placed in all Omni Family Health clinics if needed.
  9. Able to use sound judgment. Possess a calm disposition and the ability to work easily with people. 

Other Duties

  1. HIPAA compliance – responsible for maintaining abreast of and in compliance with all HIPAA regulations and requirements. Treats all member information confidential.
  2. Compliance – Ensure compliance with all local, state and federal regulations.
  3. QA/QI – Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
  4. IT – Required learning and using the Electronic Health Record and Practice Electronic System and its components. As required by the job functions and highlighted in the Policies and Procedures.
  5. All employees will participate in Patient Centered Health Home Model at Omni Family Health. 

Qualifications, Education, and Experience:

  1. High school graduate (or GED).
  2. Proof of completing radiation safety course.
  3. One-year experience as a dental assistant.
  4. Certification as a Registered Dental Assistant required.
  5. Certificates for coronal polishing and sealants required.
  6. Demonstrate knowledge of dental health education subjects.
  7. Have the ability to communicate in English and Spanish.

Responsible To:         Staff Dentist, and Chief Dental Officer 

Classification:            Full or Part Time Position, Non-exempt

Provider Recruitment & Employee Development Specialist

JOB DESCRIPTION

Location: Corporate – Administration Bakersfield

Job Summary:      Under the direct supervision of the Human Resources Director and in accordance with Omni Family Health (OFH) Policies and Procedures, this position is responsible for facilitating the Provider recruitment process during the pre/post interview hiring and on-boarding process. Acts as a liaison between the site, and the provider during the interview process and educating candidates on OFH services, processes, the organization and the community. Provide or coordinate staff training and development and organizes social functions and other employee benefits and recognition awards for the company as requested.

Job Duties/Responsibilities:

  1. Act as the primary liaison and provide consultation/education during the pre-interview process to answer questions, provide facility and community information, and facilitate contact between candidates and provider leaders. Provide consistent communication on the candidate, itinerary development, market conditions and recruitment plans. Identify and monitor issues to be proactive in determining a plan and provide the site feedback on problem solving tactics. Ensure the process is efficient and effective, and the interview is comprehensive.
  2. Identify the physician’s family needs, researche as needed, provide community tours and educate the family accordingly.
  3. Develop, coordinate, and schedule site visits, itineraries and interviews for candidates. In conjunction with operational and medical chiefs, ensure cultural and skill fit in the assessment of provider candidates.
  4. Accompany the candidate on the interview, provide feedback post-visit, obtain feedback from the executive team and the candidates to assess and evaluate the effectiveness of the visit.
  5. Work with medical chiefs to develop and maintain written practice descriptions to capture/summarize each provider practice opportunity, information on the current practicing providers, and on the community in which the practice is based. Brand and sell OFH as an organization as well as the services and programs provided across the system. Display the organization’s best of practice processes/services to ensure a comprehensive and consistent presentation of the organization to our candidates.
  6. Monitor credentialing, privileging and licensing with Chief Human Resources Officer and Credentialing Manager to ensure that the process moves effectively and timely after an offer is made/accepted. Monitor for potential gaps that slow down the process and facilitate solutions ensuring appropriate information is provided.
  7. Facilitate and coordinate the on-boarding process with leadership, the providers, and HR Provider recruitment team to ensure a successful transition. Assist HR, site and provider leadership in coordinating the site orientation process and elicit feedback on process. Follow the provider post hire to ensure a smooth transition, answer all questions, resolve issues, address family and provider needs, facilitate any additional communications, and solicit feedback on the practice as well as opportunities for improvement.
  8. Responsible for coordinating VISA documentation for immigration compliance and OFH updates.
  9. May participate in the development of provider requirement marketing and collateral materials.
  10. Responsible for sending out welcome packages and letters to new OFH Providers.
  11. Perform clerical functions such as creating letters and memos, create and maintain spreadsheets and distributes correspondence to staff and business partners.
  12. Provide or coordinate staff training and development with HR Director direction.
  13. Organize social functions for the company (i.e. Employee Appreciation ) as requested.
  14. Organize other employee benefits and recognition awards.
  15. Help to document activities prior to and during the events for internal and external communications.
  16. Assist with negotiations for location contracts and book event space, arrange food and beverage, order supplies, equipment and signage, and ensure appropriate décor to meet quality and Brand expectations.
  17. Conduct research, make site visits, and find resources to help executive staff make decisions about event possibilities.
  18. Serve as liaison with vendors on event-related matters.
  19. Promote and believe in Omni Family Health mission statement.
  20. Perform other related duties as directed by supervisor.
  21. Occasional Evenings and Weekends may be required.
  22. Travel required 0-25%

Additional Duties:

  1. HIPAA compliance – Responsible for maintaining abreast of and in compliance with all HIPAA regulations and requirements. Treat all member information confidential.
  2. Compliance – Ensure compliance with all local, state and federal regulations.
  3. QA/QI – Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
  4. IT – Required to learn and use the EHR/EOHR (Medical Practice Electronic System) and its components. As required by the job functions and highlighted in the Policies and Procedures. These components include NextGen, PMS, QSI and other electronic features, as they are developed and implemented, as applicable to work environment.
  5. All employees will participate in Patient Centered Health Home Model at Omni Family Health.

Qualifications: Education, Skills and Experience

  1. Bachelor’s degree in human resources or other related field is preferred (appropriate experience can be substituted for education). Four or more years experience in human resources, marketing, public relations or communications that include experience in developing relationships with providers. Experience working with providers or high-level professionals preferred.
  2. Three to five years (3-5) experience in Provider recruitment or related provider relations activities preferred.
  3. Knowledge of healthcare recruiting preferred.
  4. Knowledge and experience in creating effective relationships with providers.
  5. Skills in evaluating, addressing, and providing resolutions to complex issues and challenges.
  6. Manage sensitive and confidential material.
  7. Skills in recognizing potentially problematic issues, understanding the ramifications and problem solving for effective resolution.
  8. Knowledge of geographic area served to provide guidance to providers and their families on the community and surrounding areas.
  9. Advanced knowledge of state and federal employment laws impacting the recruitment function, human resources and the overall implications to the organization.
  10. Excellent interpersonal, verbal and written communication skills to effectively interact leadership, providers and various departments to provide consulting and guidance, identify needs and gaps, provide problem resolution, elicit feedback and coordinate processes.
  11. Ability to demonstrate excellent negotiation and effective organizational skills and priority-setting.
  12. Skills and experience leading and/or coordinating projects including timeline development, implementation and evaluation.
  13. Skills in serving as a resource and providing guidance to others.
  14. Proficient in the Microsoft Office or similar products. Knowledge of office procedures, word processing and computer software is required.
  15. Excellent customer service, phone and interpersonal skills.
  16. Ability to work independently in a fast-paced, multi-task environment with attention to detail and the ability to audit one’s own work. Ability to meet deadlines and possess time management skills with minimal supervision.

Responsible To:         Human Resources Director

Classification:            Full Time Position, Exempt

Front Office Clerk I (Dental)

JOB DESCRIPTION

Location:    

  • White Lane

Job Summary: This position is one of the most important functions in the health care delivery system and the first point where contact is made personally or by telephone. The person will receive the patient and direct them to the services needed. Making appointments and making preliminary assessment category of payment for patients are essential before provider can see them.

Job Duties:

  1. Welcome patients as they contact the center personally or by telephone, and explain the services available, payment categories, and billing procedures.
  2. Schedule appointments; direct walk-in patients and emergencies as per established policies and procedures.
  3. Answer all incoming calls and route them to the appropriate staff.
  4. Register all patients per registration protocols an collect all documentation.
  5. Generate route slips for each patient, and assure that all services provided have been checked out properly.
  6. Reviews and verifies patient coverage of insurance or other agencies and computes the charges to be paid by the patient.
  7. Collects deposits or co-pays/deductibles prior to the patient being seen by the provider per established policies and procedures. Inform patient of their outstanding balance, collect said balance, and issue cash receipt when monies are collected.
  8. Work closely with Medical, Dental and Nursing staff to assure smooth patient flow and cut down on waiting time.
  9. Work closely with the health promotion personnel and refer them to patients who did not keep their appointment for follow-up.
  10. Call and remind patient of his/her appointment.
  11. Follow up on “no show” patients on a daily basis.
  12. Communicate patient’s problem/complaint to the office manager or his/her designee.
  13. Other related duty as the job requires.

Job Requirements:

  1. Ability to work under pressure.
  2. Ability and willingness to treat all patients with the utmost kindness and consideration in the most trying situations.
  3. Friendly personality with the desire to work with the public.
  4. Ability to handle multi-functions.
  5. Understanding of community based organizations.
  6. Communicate patients’ problems to the medical staff.
  7. Knowledge of bookkeeping and office functions.
  8. Promotes and believes in OFH mission statement.
  9. Ability to relate to the public regardless of ethnic, religious and economic status.

Other Duties:

  1. HIPAA compliance – responsible for maintaining abreast of and in compliance with all H.I.P.A.A. regulations and requirements. Treats all member information confidential.
  2. Compliance – Ensure compliance with all local, state and federal regulations.
  3. QA/QI – Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
  4. IT – Required to learn and use the EHR/EOHR (Medical Practice Electronic System) and its components. As required by the job functions and highlighted in the Policies and Procedures.

Qualification, Education, and Experience:

  1. High school graduate/GED.
  2. Formal training from a vocational school in lieu of the above.
  3. One year of medical experience from a similar setting.
  4. Ability to relate to patients, through familiarity with medical terminology and triage procedure.
  5. Must believe in health care with dignity for all.
  6. Ability to communicate with people and understand their problems.
  7. Ability to speak read and write in English and Spanish is desirable.

All employees will participate in Patient Centered Health Home Model at Omni Family Health.

Responsible To: Staff Dentist/Dental Director/Business Management Associate

Classification: Full or Part Time Position, Non-exempt

 

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Medical Assistant I

JOB DESCRIPTION

LOCATION:

  • Delano
  • Tehachapi
  • Wasco (Three)

Job Summary: The person in this position is part of the team concept in the Center’s health delivery system, which is devoted to the delivery of primary care in an ambulatory setting with emphases on prevention and health maintenance. Assist the RN, LVN, and the clinical staff in performing their duties and carrying on the necessary functions required in accordance with established policies and procedures.

Job Duties:

  1. Prepare patient for examination.
  2. Note brief history or the reason for visit in the patient’s chart.
  3. Take and record height, weight, and blood pressure, pulse rate, respiration, and temperature.
  4. Assist the clinical staff in completing examination and procedures as instructed.
  5. Take health history for all patients.
  6. Completely fill out lab slips and other forms, when necessary.
  7. Administer medications and injections per written provider orders.
  8. Follow universal precautions to protect self and patients.
  9. Assist the medical staff in patient education and family planning counseling. Stock exam rooms with supplies.
  10. Complete MA Performance Criteria training sheet.
  11. Perform CLIA Waived Testing
  12. Translate for the clinical staff when necessary.
  13. Under the direction of the nurse or provider in charge, takes responsibility of medical supplies and cleaning of the medical instruments and equipment.
  14. Provide HIV/Antibody counseling in accordance with established protocols and in compliance with State and Federal requirements.
  15. Obtain laboratory samples and complete paper work per written orders by the provider.
  16. Any other duties or responsibilities the clinical staff may assign from time to time and when the need arises.

Job Requirements:

  1. Ability to work under pressure.
  2. Ability and willingness to treat all patients with the utmost kindness and consideration in the most trying situations.
  3. Friendly personality with the desire to work with the public.
  4. Ability to handle multi-functions.
  5. Understanding of community based organizations.
  6. Promotes and believes in OFH mission statement.
  7. Ability to relate to the public regardless of ethnic, religious and economic status.
  8. Must be willing to work at any Omni Family Health, location, other that the assigned site and be agreeable to work weekends, if so needed.
  9. Must obtain a Valid California Drivers License at all times plus proof of insurance, to allow you to be placed in all Omni Family Health clinics if needed.
  10. Commitment to the concepts of preventive health care program and team approach to health care delivery.

Additional Duties:

  1. HIPAA compliance – Responsible for maintaining abreast of and in compliance with all HIPAA regulations and requirements. Treats all member information confidential.
  2. Compliance – Ensure compliance with all local, state and federal regulations.
  3. QA/QI – Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
  4. IT – Required to learn and use the Electronic Health Record and Practice Electronic System and its components. As required by the job functions and highlighted in the Policies and Procedures. These components include NextGen, PMS, QSI and other electronic features, as they are developed and implemented, as applicable to work environment.
  5. All employees will participate in Patient Centered Health Home Model at Omni Family Health.

Qualifications, Education, and Experience:

  1. Must have High school diploma or equivalent and have successfully completed and graduated from a medical assistant program.
  2. Must have a Venipuncture Certificate or equivalent
  3. Bilingual in English/Spanish may be required
  4. Prior experience as medical assistant is helpful

Responsible To:         District Nurse Administrator (DNA) and Health Center Nurse (HCN)

Classification:            Full or Part Time Position, Non-exempt