Staff Positions

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Special Projects and Media Coordinator (SPMC)

Job Summary:      Under the supervision and direction of the Director of Communications, works closely with the Office of the Chief Executive Officer to accomplish the goals and directives of the organization. Responsible for the development, coordination and implementation of all projects related to the promotion of the Omni Family Health brand. 

Job Duties:                                   

  1. Promote Omni Family Health brand by working across departments and within the community to coordinate events, and facilitate the purchase of print space, broadcast time and internet exposure.
  2. Assist with project development; prioritize simultaneous or conflicting needs; handle matters expeditiously, proactively and follow-through on projects to successful completion, often with deadline pressures.
  3. Organize and track project progress and handle any issues that may arise, utilizing project management tools.
  4. Demonstrate creativity with a keen interest in creating and implementing cost-efficient and effective branding opportunities. 
  5. Coordinate with vendors, exhibitors and stakeholders throughout event planning process.
  6. Direct event set up, site walk-through, presentation run through, tear down and follow-ups.
  7. Develop and maintain media and events budgets as directed.
  8. Assist with informal and formal market research, analyze data and report results as directed.
  9. May develop content and write executive-level reports and presentations on behalf of the organization in a variety of different styles and tones.
  10. Assist with project management meetings, compile information and conduct research pertaining to assigned projects.
  11. Participate in monitoring and maintaining quality standards for branded products and collateral materials.
  12. Coordinate with print/production vendors, photographers and other third-party vendors for special projects, events, etc.
  13. Assist and work closely with all corporate branches, divisions and/or departments in accordance with OFH’s policies and procedures and as directed.
  14. Maintain accurate files and records for prompt and easy follow up and reference.
  15. Other duties and/or responsibilities as assigned. 

Job Requirements:                                      

  1. Ability to work under pressure and handle multi-functions in proficient and efficient manner.
  2. Must possess exceptional written and verbal communication skills.
  1. Familiarity with the health care delivery system practices through education, training or experience preferred. 
  2. Must update him/herself with funding sources requirements, data collection, and have the ability to explain the services under different programs to the patients/ public/ agencies and the ability to train others on the same.
  3. Able to function independently and create his/her own initiative to progress and succeed.
  4. Must be alert and respect confidentiality of information of all types “General personnel, and/or patient related information.”
  1. Promotes and believes in OFH mission statement.
  2. Ability to relate to the public regardless of race, ethnicity, religion, age, sex, disability or economic status.

Additional Duties:

  1. HIPAA compliance - Responsible for staying abreast of and in compliance with all HIPAA regulations and requirements. Treats all member information confidential.
  2. Compliance - Ensure compliance with all local, state and federal regulations.
  3. QA/QI - Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
  4. IT - Required to learn and use the Electronic Health Record and Practice Electronic System and its components. As required by the job functions and highlighted in the Policies and Procedures. These components include NextGen, PMS, QSI and other electronic features, as they are developed and implemented, as applicable to work environment.
  5. All employees will participate in Patient Centered Health Home Model at Omni Family Health. 

Qualifications, Education and Experience: 

  1. Bachelor’s Degree preferred; Experience will be considered in lieu of degree on a case by case basis.
  2. Minimum of 3-5 years’ administrative experience, with experience in media, communications or marketing preferred.
  3. Experience in supervision preferred.
  4. Project Management training preferred.
  5. Highly resourceful team player, with the ability to also be extremely effective independently.
  6. Proven ability to handle confidential information with discretion.
  7. Forward thinker, who actively seeks opportunities and proposes solutions.
  8. Must possess exceptional writing proficiency including impeccable spelling, grammar, content and organization.
  9. Superior multi-tasking and organizational skills required.
  10. Emotional maturity.
  11. Excellent skills in Microsoft Word, Outlook, Excel and PowerPoint required.
  12. Demonstrated proactive approaches to problem-solving, with strong decision making capability. 

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needed.

Responsible To:         Director of Communications

Classification:            Full or Part Time Position, Exempt

Behavioral Health Care Coordinator

Position Summary:   The Behavioral Health Care Coordinator will perform a full range of professional clinical case management assignments in a full-functioning capacity and in accordance with policies, procedures and protocols established by Omni Family Health (OFH), licensing and certificate and other regulatory agencies requirements. The Care Coordinator employee will explore basic personality structure in relationship to developing behavioral patterns, mechanisms, and symptoms. The employee shall apply principles, knowledge, and practice of professional social work to provide research, consultation, and preventive social service programs to individuals, families, groups, and organizations in OFH service areas.

Job Duties:

The following are essential job accountabilities:

  1. Responsible for conducting initial patient assessment as well as writing up assessments that meet specified standards for OFH patients who might have mental illness or substance abuse problems, or other relationship issues.
  2. Supports patient access to community services by completing referrals to community resources such as housing, substance abuse programs, case management, food baskets, parenting classes and other related services.
  3. Supports the behavioral health providers by assisting in the completion of or complete (per scope of practice) forms for patients. This includes but not limited to SSI, housing for mental health patients, IHSS, general services such as housing, transportation, JV220, prior authorization for psychotropic medications and jury duty exemptions.
  4. Provides assistance to OFH patients by helping them cope with issues in their everyday lives, relationships and helping them to solve personal and family problems by making appropriate referrals.
  5. Conduct interviews with OFH patients and their families to assess and review their need for seeking help from OFH services.
  6. Assists patient in meeting their issues and needs by providing information and support to community resources.
  7. Provides psychosocial support to patients, their families, or any vulnerable populations so they can cope with chronic, acute, or terminal illness.
  8. Supports patient access to care by developing relationships with area schools, group homes, and non-profit agencies. Utilizing these relationships in making client referrals to appropriate services.
  9. Ensures behavioral health department representation in multidisciplinary teams, committees, and meetings, for example child protection and behavioral health.
  10. Maintains accurate records and prepares verbal and written reports and correspondence related to the work.
  11. Responsible for developing and providing written reports and statistics for any Mental Health Grants as assigned by the Director of Behavioral Health.
  12. Supports case management of patients by following up with patients regarding outside appointments and referrals.
  13. Supports continued development of OFH personnel by providing in-service presentation to staff as needed or required on subjects that position is expert.
  14. Any additional work related duties that are required for patient care under OFH protocol as directed by the Director of Behavioral health. These additional duties may be verbal or provided in writing. 

Additional Duties 

  1. HIPAA compliance – Responsible for enforcing compliance with all HIPAA regulations and requirements. Treats all member information confidential.
  2. Compliance – Ensure compliance with all local, state, and federal regulations.
  3. QA/QI – Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
  4. IT – Required to learn and use the Electronic Health Record and Practice Electronic System and its components as required by the job functions and highlighted in the Policies and Procedures.
  5. All employees will participate in Patient Centered Home Health Model at Omni Family Health.

Qualifications, Education, and Experience

Education:

  1. Bachelor’s degree in Social Work, Counseling, Psychology, or an acceptable related field.

Experience:

  1. Minimum 1-year prior experience in case management preferred.

Skills:

  1. Emotionally mature, objective and sensitive to people and their problems
  2. Ability to handle position responsibilities, work independently, and maintain good working relationships with patients and coworkers.
  3. Empathy, combined with genuine desire to improve the quality of lives of patients is essential, as is the ability to take difficult decisions under pressure.
  4. Bilingual in English and Spanish preferred.

 

Responsible to:          Director of Behavioral Health

Classification:            Full-time, Non-exempt

Dental Scheduling Coordinator

Job Summary:        Under the supervision and direction of the immediate supervisor, the Scheduling Coordinator will be responsible for monitoring, tracking and maintaining clinic schedules. Conduct appointment blocking, develop templates, open schedule, apply schedules, modify templates and/or schedules as needed, and track changes. The Scheduling Coordinator will develop, generate, and provide regular status reports related to provider schedules as well as collect and report all scheduling requests to the approving manager. The Scheduling Coordinator will interact with providers, site supervisors, staff as well as the Chief Dental Officer while ensuring accurate and confidential provider scheduling data.

Job Duties:

  1. Function with aautonomy
  2. Extreme attention to detail proficient in Microsoft Office and all applications.
  3. Communicate effectively to other department leads.
  • Actively participate in special projects
  • Communicate with key personnel at Omni Family Health Centers to coordinate scheduling of staff during absences/trainings.
  • Demonstrate effective communication and problem-solving skills.
  • Responsible for the creating resources and templates, apply templates to the provider calendars at appropriate intervals, block schedules with appropriate approval, and make modifications based on policy and procedures.
  • Maintain providers, hygienists, dental assistants and health education specialist schedule for the organization by tracking and utilizing a database while ensuring high quality standards are maintained.
  • Conduct audits and provide feedback to reduce errors and improve processes and performance.
  • Track time off requests in order to assist in adequately staffing clinic sites.
  • Prepare, keep logs, and/or spreadsheet reports that monitor daily scheduling activity at a glance for the organization.
  • Plan and prepare any reporting tools that assist in determining required changes to schedules.
  • Communicate with sites, departments, supervisors, any other necessary Omni employees regarding absences or schedule changes.
  • Adhere to scheduling policies and communicate with proper personal and supervisor regarding deviations made.
  • Attend to other duties as assigned.

Additional Duties and Responsibilities 

  1. HIPAA compliance - Responsible for maintaining abreast of and in compliance with all HIPAA regulations and requirements. Treat all member information confidential.
  2. Compliance - Ensure compliance with all local, state and federal regulations.
  3. Quality Assurance/Quality Improvement- Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
  4. IT - Required learning and using the Electronic Health/Dental Record and Electronic Practice Management System (EDR/EHR/EPM) and its components. As required by the job functions and highlighted in the Policies and Procedures. These components include NextGen, Schedule Anywhere and other electronic features, as they are developed and implemented, as applicable to work environment.
  5. All employees will participate in Patient Centered Health Home Model at Omni Family Health.
  6. Follow all safety rules while on the job. Report accidents promptly and correct minor safety hazards

 

Qualifications, Education, and Experience:

Education:

  1. High school graduate. Associates Degree will replace two years of experience. Dental background preferred

Experience:

  1. Minimum 3-5 years’ administrative experience in a similar setting. 

Skills:

  1. Aggressive, dedicated to work with others and have commitment to carry on work under pressure.
  2. Able to function independently and create own initiative to progress and succeed.
  3. Knowledge of office procedures is required.
  4. Must have good communication skills and writing skills.
  5. Must be alert and respect confidentiality of information of all types “General personnel, and/or patient related information”.
  6. Must be able to type 55 WPM.
  7. Must be proficient in MS Office suite, Email, Internet
  8. Bilingual in English/Spanish preferred

 

Responsible To:      Chief Dental Officer

Classification:         Full or Part Time Position, Non-Exempt

Self-Pay Collector I

Location: Corporate Bakersfield

Position Summary:   Research and secure payment for uninsured, sliding scale, and under insured patients within the billing department. Utilize billing, collecting, research, and correspondence communication to solve accounts within Omni within the patient accounting system. Collects deposits and co-payments for uninsured, under insured, sliding fee scale and self-pay patients. Explains Omni Family Health financial policies and provides to patients in an attempt to offer alternatives to resolve outstanding balances. Acts as a liaison between the patient, the business office, and clinics to enhance account receivables performance and maximize service excellence. Provide a variety of patient and financial service tasks.

Job Duties:

The following are essential job accountabilities:

  1. Identify all payer sources for patient. Perform patient registration, verification of benefits and ensure accurate demographic entry for all patient accounts within EPM system.
  2. Assist all patients with identifying alternative payment options while minimizing risk to OFH accounts receivable. Coordinate with accounts receivable staff regarding denial management corrective actions.
  3. Prioritize work to minimize interruptions and increase efficiency in collections process.
  4. Ensure continuous communication between the patient and OFH staff prior to scheduled procedures.
  5. Document all financial arrangements within EPM and notify specific clinic within approved department timelines
  6. Perform retrospective audits of new self pay accounts to update demographic information.
  7. Participate in patient accounts receivable collection campaigns as needed to meet department goals.
  8. Handle overflow patient calls
  9. Performs other related duties as assigned

Additional Duties 

  1. HIPAA compliance – Responsible for enforcing compliance with all HIPAA regulations and requirements. Treats all member information confidential.
  2. Compliance – Ensure compliance with all local, state, and federal regulations.
  3. QA/QI – Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
  4. IT – Required to learn and use the Electronic Health Record and Practice Electronic System and its components as required by the job functions and highlighted in the Policies and Procedures.
  5. All employees will participate in Patient Centered Home Health Model at Omni Family Health.

Qualifications, Education, and Experience

Education:

  1. High school diploma or GED

Experience:

  1. Minimum of one year billing and accounts receivable experience in a physician practice environment.

Skills:

  1. Ability to work under pressure.
  2. Ability to demonstrate effective communication skills with providers and management staff.
  3. Ability to draft and implement collection letters.
  4. Proficient with excel and other Microsoft office products.
  5. Knowledge of payor contracts.
  6. Proficiency and accuracy with multiple office tools and software.
  7. Accurate data entry skills with the ability to input data into computer systems, compile statistics, and generate resports.

 

Responsible to:           Collections Supervisor

Classification:             Full-time, Non-exempt

Cash Applications Specialist

Position Summary: The Cash Application Specialist handles all the cash payments received at Omni Family Health.  This position receives payments from electronic vendors, lock box, medical offices, and collection agencies.  The Specialist processes cash transactions balances, posts to the proper patient account and uploads images of checks in a timely manner.  Works with accounting department to ensure complete account reconciliation by the close of each month. Reconciles electronically transmitted files to ensure complete and accurate data in all systems. Cash Application Department is a liaison for cash services for all departments on deposit procedures, credit card functions, and balancing. 

Job Duties:

The following are essential job accountabilities:

  1. Performs daily batch reconciliation of deposits scanned by practices and supports staff with file creation and monthly data storage.
  2. Communicates with external vendors and has a general understanding of the revenue cycle in order to ensure accurate cash application and denials management.
  3. Uploads or manually posts cash transactions, denials and zero payments into the EPM.
  4. Balances all batches, given the proper claim disposition, and adjusts according to department guidelines. Names files accurately and moves to the appropriate folder for 835 and variance generation.
  5. Reconcile provider level adjustments to ensure complete and accurate data exists within patient accounting systems NextGen.
  6. Keys adjustments and transfers.
  7. Various other work-related duties as assigned by supervisor.  These duties and responsibilities may be added, deleted, or changed at any time at the discretion of management, formally or informally either verbally or in writing.

Additional Duties

  1. HIPAA compliance – Responsible for enforcing compliance with all HIPAA regulations and requirements. Treats all member information confidential.
  2. Compliance – Ensure compliance with all local, state, and federal regulations.
  3. QA/QI – Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
  4. IT – Required to learn and use the Electronic Health Record and Practice Electronic System and its components as required by the job functions and highlighted in the Policies and Procedures.
  5. All employees will participate in Patient Centered Home Health Model at Omni Family Health.

 Qualifications, Education, and Experience

Education:

  1. High school diploma or GED

Experience:

  1. Minimum of one year billing and accounts receivable experience in a physician practice environment.

Skills:

  1. Proficiency and accuracy with multiple office tools and software.
  2. Accurate data entry skills with the ability to input data into computer systems, compile statistics, and generate reports.
  3. Ability to work under pressure.
  4. Ability to demonstrate effective communication skills with providers and management staff.
  5. Ability to draft and implement collection letters.
  6. Proficient with excel and other Microsoft office products.
  7. Knowledge of payor contracts.

Responsible to:           Collections Supervisor

Classification:             Full-time or Part-time, Non-exempt

Case Manager - Immune Support Program

Job Title: Immune Support Program Case Manager

Job Summary: The Case Manager is responsible for assisting people with HIV/AIDS access for the continuum of HIV care services. In addition, the Case Manager will be responsible for providing direct services, and coordinating services for clients who are HIV+ and conducting a comprehensive uniform assessment in the following areas: health status, medical care and provider, activities of daily living and mental health status. Furthermore, the Case Manager will be responsible for maintaining comprehensive files for each client and developing a care plan based on client needs. Will represent Omni in the community, interacting and networking with community service agencies that provide services to HIV positive individuals and their families. Cultivates and maintains communication and networking with multi-ethnic organizations in the HIV/AIDS community. This position reports to the Immune Support Program Manager.

Job Duties:

  1. Functions as part of a team in the provision of patient care and performance of daily activities.
  2. Develop excellence in case management services, which will enrich and enhance the quality of life, dignity and respect of people infected and/or affected by HIV/AIDS.
  3. Conduct a comprehensive assessment and administer an acuity scale to determine the medical, psychosocial, and social service needs of HIV+ clients. Face to face and phone contact with clients completed at minimum of once every 30 days.
  4. Ensure clients are enrolled in medical care and receive appropriate referrals to needed services as established in case plan. Services include, but are not limited to: medication assistance, housing, mental health counseling, substance abuse counseling, legal services, etc.
  5. Advocate for clients and assist them in the procurement of benefits and services. Provide necessary information, referrals for established care plans and advocate for client needs.
  6. Responsible for entering all required client related data into Next Gen within two business days of completing the service.
  7. Timely professional maintenance of records and documentation, including progress notes, treatment plans and ongoing evaluation of client progress, consistent with agency expectations and ethical standards.
  8. Assists the Immune Support Program Manager in monitoring the quality assurance and evaluation process ensuring contract compliance and outcome and process objectives for clients and their families are met.
  9. Assists in the preparation of monthly narrative and statistical reports covering progress toward meeting outcome and process objectives established in the case management contract.
  10. Follow all confidentiality and HIPPA guidelines and protocols.
  11. Performs other duties as assigned or required.
  12. Provide AIDS Drug Assistance Program (ADAP) and Ryan White enrollment to own caseload and ensure all eligible clients complete the ADAP enrollment process.
  13. Increase relationships and communication with other Omni Family Health programs and locations. Represent Omni Family Health to other organizations and community groups. Network with other AIDS service providers.
  14. Provide Spanish language interpretation as required to assist clients in meeting case plan.
  15. Support and participate in activities and group events organized by Omni Outreach Department.
  16. Participate in all multi-disciplinary team meetings, staff meetings, and selective staff development trainings, as directed.
  17. Maintain a flexible schedule to allow for some weekend work as well as emergency coverage of shifts to meet the needs/demands of clients and related activities and events.
  18. Coordinate and post weekly schedules, advising Program Manager with any changes or time-off requests.

 

Additional Duties:

 

  1. HIPAA compliance - Responsible for maintaining abreast of and in compliance with all HIPAA regulations and requirements. Treats all member information confidential.
  2. Compliance - Ensure compliance with all local, state and federal regulations.
  3. QA/QI - Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
  4. IT - Required to learn and to use the Electronic Health Record and Practice Electronic System and its components. As required by the job functions and highlighted in the Policies and Procedures. These components include NextGen, PMS, QSI and other electronic features, as they are developed and implemented, as applicable to work environment.
  5. All employees will participate in Patient Centered Health Home Model at Omni Family Health.

Performance Requirements:

  1. Knowledge of organizational policies, regulations and procedures to administer patient care
  2. Knowledge of common safety hazards and precautions to establish a safe work environment
  3. Ability to identify problems, provide information and provide alternative solutions
  4. Skilled in preparing and maintaining records, writing reports and responding to correspondence
  5. Skilled in establishing and maintaining effective working relationships with patients, medical staff and the public
  6. Ability to work independently with minimum on/off site supervision
  7. Ability to maintain quality control standards
  8. Ability to react calmly and effectively in emergency situations
  9. Ability to interpret, adapt and apply appropriate written guidelines and work practices
  10. Ability to communicate clearly

Qualifications, Experience, and Education:

  • Education Required (Minimum level of education): Bachelor’s Degree in human services or related field or high school degree with 2 years experience working in non-profit social service or public health agency.
  • Certifications/Licenses Required: Current valid California driver’s license and access to insured vehicle required.
  • Experience with and sensitivity to LGBT-related cultural concerns. Knowledge of health and psychosocial issues concomitant to HIV disease. Previous HIV field experiences a plus.
  • Technical Knowledge and Skills Required to Perform the Job: Exercise tact, objectivity, sensitivity, strategy and judgment in dealing with a variety of people with a variety of co-occurring disorders.
  • Equipment: Computer literacy required, proficiency in MS Office (Word, Excel, Outlook and PowerPoint), projectors, various software including ARIES, and Microsoft office.
  • Working Conditions and Physical Requirements: Physical Activities standing, walking, sitting and lifting 25 lb. Working Traits: travel to other facilities. May work evenings and/or weekends.
  • Preference will be given to individuals with the ability to communicate in Spanish and English; written and verbal.
  • Knowledge and understanding of customs, beliefs, and needs of consumer group(s) served
  • Valid California driver's license, proof of insurance, and personal transportation

Reports to: Immune Support Project Manager. Department: Operations

Network Administrator

Title:                           Network Administrator

Job Summary: Under direction from the Senior Network Administrator (or IT Manager), Responsible for organizing, modifying, installing, and supporting Omni’s network hardware and systems. Installs and configures LANs, WANs, Internet and intranet systems, network segments, and INFOSEC  measures/systems; can also assist in administering computer systems and  servers as required.

 

Job Duties:

Primary responsibilities include, but are not limited to:

  1. Installs, configures, and deploys networks WANs, LANs, VLANs and WLANs, including servers, routers, hubs, switches, UPSs and other hardware.
  2. Install and support LANs, WANs, network segments, Internet, and intranet systems.
  3. Install and maintain network hardware and software.
  4. Analyze and isolate network issues.
  5. Monitor networks to ensure security and availability to specific users.
  6. Evaluate and modify system's performance.
  7. Identify user network needs.
  8. Determine network and system requirements.
  9. Document network through diagrams and other methods.
  10. Maintain integrity of the network, server deployment, and security.
  11. Assist the Senior Network Administrator to ensure network connectivity throughout Omni’s LAN/WAN infrastructure is on par with technical considerations and application requirements.
  12. Perform network address assignment.
  13. Assign routing protocols and routing table configuration.
  14. Assign configuration of authentication and authorization of directory services.
  15. Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers.
  16. Maintain network servers such as file servers, VPN gateways, INFOSEC systems.
  17. Develops protocols and configurations to ensure HIPAA regulations compliance.
  18. Administer software deployment, security updates and patches to network equipment/systems.

 

  1. Assist the Senior Network Administrator in researching new technologies and prepares written proposals with sound justifications and options.Assist the Senior Network Administrator in overseeing the Data Centers and Data Closets for correct installation, cable management, documentation, maintenance, and organization of mounted/installed equipment.
  2. May provide after-hours support as needed.
  3. Performs other job-related work as required.

 

Additional Duties:

  1. HIPAA compliance - Responsible for being aware of, and complying with, all HIPAA regulations and requirements. Treats all patient information as confidential.
  2. Compliance - Ensures compliance with all local, state and federal regulations.
  3. Quality Assessment/Quality Improvement - Participate in QA/QI activities and contribute towards the overall performance improvement in the organization.
  4. Information Technology - Required to learn and use the Electronic Health Record and Electronic Practice System and its components, as required by the job functions and highlighted in the Policies and Procedures. These components include NextGen, PMS, QSI and other electronic features, as they are developed and implemented, as applicable to work environment.
  5. All employees will participate in Patient Centered Health Home Model at Omni Family Health.

 

Qualifications:

  1. Education: A high school diploma or the equivalent is required; Bachelors degree in Computer Science or Networking or an Vocational Network training certificate are preferred but not required.
  2. Experience: Minimum 2 years’ full-time experience in Network Administration, preferably in a healthcare setting. Experience working with network monitoring tools such as software-defined networking.  General patch cable termination capabilities Cat5e and Cat6.
  3. Knowledge of networking, including: TCP/IP, VLANs, Ethernet, Switching, Routing and routing protocols MPLS, BGP, 802.1Q, DHCP and DNS.
  4. Skills:  Demonstrates the ability and experience in documenting network and systems design, configuration, and recommendations. Communicates effectively both orally and in writing.  Proficiency with Microsoft Office suite.
  5. Willingness and ability to learn new skills and apply them as needed.
  6. Excellent written and oral communication skills.
  7. Must have California Driver license (or be able to attain in first 30 days).
  8. Must be able to travel between clinics and Corporate office as required.
  9. Promotes and believes in the OFH mission statement.

 Responsible to:  IT Manager (or Director of Technology)

Classification:  Full Time Position

Insurance Collector I

Position Summary:   Research and secure payment for managed care accounts within the billing department. Utilize billing, collecting, research, correspondence, and independent problem solving skills of account errors within Omni Family Health standards and timeframes. Reconcile complex, multi-payment accounts as necessary. 

 Job Duties:

  1. Perform the adjustments, refunds etc. common with billing knowledge to bring account to zero balance within established timeframes.
  1. Follow up on required daily accounts based on assigned practice and/or payer to reduce the A/R and maintain Omni Family Health Key performance indicators (KPI). 
  2. Submit appeal letters on unpaid and underpaid claims applications.
  3. Prioritize work to minimize interruptions and increase efficiency in collections process.
  4. Prepare and submit weekly & monthly AR summary of activity report for all assigned practices/payers to department manager with detailed action plans and/or unresolved issues.
  5. Establish and maintain an efficient filing system for all Omni Family Health employed provider group and payor contracts.
  6. Perform retrospective audits of new self-pay accounts to update demographic information.
  7. Participate in accounts receivable collection campaigns as needed to meet department goals.
  1. Notify the contracted billing company of payor written refund requests. Services accounts where Omni Family Health has a request for patient refund.  Prepares paperwork for the refund approvals.

Additional Duties

  1. HIPAA compliance – Responsible for enforcing compliance with all HIPAA regulations and requirements. Treats all member information confidential.
  2. Compliance – Ensure compliance with all local, state, and federal regulations.
  3. QA/QI – Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
  4. IT – Required to learn and use the Electronic Health Record and Practice Electronic System and its components as required by the job functions and highlighted in the Policies and Procedures.
  5. All employees will participate in Patient Centered Home Health Model at Omni Family Health.

 Qualifications, Education, and Experience

Education:

  1. High school diploma or GED

 Experience:

  1. Minimum of one year billing and accounts receivable experience in a physician practice environment

 Skills:

  1. Proficiency and accuracy with multiple office tools and software.
  2. Accurate data entry skills with the ability to input data into computer systems, compile statistics, and generate reports.
  3. Ability to work under pressure.
  4. Ability to demonstrate effective communication skills with providers and management staff.
  5. Ability to draft and implement collection letters.
  6. Proficient with excel and other Microsoft office products.
  7. Knowledge payor contracts.

Responsible to:           Collections Supervisor

Classification:             Full-time or Part-time, Non-exempt

Biller

Position Summary:   Under the direction of the Business Office Supervisor, bills and files paper claims on both UBs and 1500 forms.  References DDE for verification of beneficiary’s name for Medicare claims.  Identifies and communicates reoccurring billing errors to clinics and business office leaders and recommends solutions or resolutions.  Adjusts claims as necessary.  Performs Commercial and Medicare billing and research within timeframe and benchmark expectations set by RCM. Utilizes top customer service skills with all customers:  clinic staff, patients, government agencies, commercial insurances, Hospitals, physicians and outside vendors.

Job Duties:

The following are essential job accountabilities:

  1. Review daily clinic charges for accuracy. Verify patient account/type and demographic data is accurate and perform corrections as needed to achieve clean submission. File down corresponding fee ticket images uploaded by clinic from previous day’s charge entry.
  2. Coordinate with office managers and OMNI staff to maintain expected daily submission benchmarks for AR collections, closed claims, clean (first pass rate 90%) and bad debt rates. Update spreadsheet with daily statistics.
  3. Coordinate with accounts receivable staff regarding denial management corrective actions.
  4. Review and escalate credit balances to the next step (refund, apply, etc.). Maintain billing file/records by batch in accordance with the established protocol.
  5. Assist Coordinator of electronic claims in reviewing and correcting DSG rejections. Communicate regularly with Health Center Mangaers and Health Center Nurses to ensure that all billing slips are completed and submitted timely.
  6. Assist with the training of front office personnel on billing tasks; posting activities, recall accounts and making arrangements on paitent accounts.
  7. Various other work-related duties as assigned by supervisor. These duties and responsibilities may be added, deleted, or changed at any time at the discretion of management, formally or informally either verbally or in writing.

Additional Duties

 

  1. HIPAA compliance – Responsible for enforcing compliance with all HIPAA regulations and requirements. Treats all member information confidential.
  2. Compliance – Ensure compliance with all local, state, and federal regulations.
  3. QA/QI – Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
  4. IT – Required to learn and use the Electronic Health Record and Practice Electronic System and its components as required by the job functions and highlighted in the Policies and Procedures.
  5. All employees will participate in Patient Centered Home Health Model at Omni Family Health.

Qualifications, Education, and Experience

Education:

  1. High school diploma or GED

Experience:

  1. Minimum of one year billing and accounts receivable experience in a physician practice environment.

Skills:

  1. Proficiency and accuracy with multiple office tools and software.
  2. Accurate data entry skills with the ability to input data into computer systems, compile statistics, and generate reports.
  3. Ability to work under pressure.
  4. Ability to demonstrate effective communication skills with providers and management staff.
  5. Ability to draft and implement collection letters.
  6. Proficient with excel and other Microsoft office products.
  7. Knowledge of payor contracts.

 

Responsible to:           Billing Supervisor

Classification:             Full-time or Part-time, Non-exempt

QR Auditor - Clinical

JOB DESCRIPTION

Location: Corporate Bakersfield Job Summary:

The Quality Review (QR) Auditor (Clinical) performs initial and ongoing quality audits and education to Omni Family Health (OFH) providers and coders to ensure that billing codes are appropriate lessening the need for rework.  This position also provides education to the medical and coding staff in collaboration with the clinical documentation requirements, specific to coding queries and documentation issues.  Audit and educate medical and coding staff on issues related to the government mandated guidelines and the outpatient prospective payment system (OPPS).  Provide educational assistance via monthly/quarterly reports on correct coding to physicians and non physician providers.

 

Job Duties:

The following are essential job accountabilities:

 

  1. Work with Supervisor to provide summary reports to the CMO.
  2. Ensure quality of department work product by assisting in department(s) review and coding all physician and non-physician provider (NPP) services for appropriate and accurate billing, following Medicare guidelines; and maintaining compliance with federal rules and regulations.
  3. Ensures provider and staff compliance with expected accurate documentation standards by conducting baseline audits for new coders and providers and provide results and conduct follow up visit within 72 hours of audit completion to ensure appropriate and accurate CMS guidelines and Federal regulations are being followed. Responsible for development of action plan to be completed within initial 90 days of employment with OFH when issues are identified.
  4. Expected to provide face-to-face reviews and trainings to OFH staff (including providers and mid-levels) at OFH health center locations.
  5. Regularly monitor coding workflow, productivity and coding quality to respond to increased variances and coding optimization opportunities.
  6. Ensures that work quality for coders and provider by conducting monthly & quarterly audits as identified by baseline results of 85% or below.
  7. Responsible to schedule timeframe for corrections based on audit findings and has the authority to request corporate compliance with documentation expectations.
  8. Assist billing office in auditing and coding of employed physicians and mid-level providers within OFH.
  9. Supports compliance by assisting in the education of accurate and timely documentation practices and of coding medical services in compliance with CMS guidelines and Federal Rules & Regulations.
  10. Works with OFH billing office leadership to monitor denials specific to coding deficiencies, develop and implement innovative methods to decrease denials that directly impact reimbursement for services rendered.
  11. Assist in researching coding and billing issues, and analysis of data for reports.
  12. Various other work-related duties as assigned by supervisor. These duties and responsibilities may be added, deleted, or changed at any time at the discretion of management, formally or informally either verbally or in writing.

 

Additional Duties

  1. HIPAA compliance – Responsible for enforcing compliance with all HIPAA regulations and requirements. Treats all member information confidential.
  2. Compliance – Ensure compliance with all local, state, and federal regulations.
  3. QA/QI – Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
  4. IT – Required to learn and use the Electronic Health Record and Practice Electronic System and its components as required by the job functions and highlighted in the Policies and Procedures.
  5. All employees will participate in Patient Centered Home Health Model at Omni Family Health.

 

Job Requirements

  1. Ability to work under pressure.
  2. Ability to demonstrate effective communication skills with providers and management staff.
  3. Ability to develop teaching and auditing tools to provide educational programs for physicians and billing staff.
  4. Proficient with excel and other Microsoft office products.
  5. Knowledge of 3M encoder and/or encoder pro software.
  6. Maintain annual coding certification requirements.
  7. Must have a working knowledge of coding rules, and third party payer requirements.
  8. Must have reliable transportation.

 

Qualifications, Education, and Experience

Education:

  • High school diploma or GED

 

Experience:
  •    Minimum of two years billing and accounts receivable experience in a physician practice environment.
  • Minimum of three years physician coding experience in a multi-specialty environment.

Certification:

  • CPC, CPCH, and/or CCS-P certification required

 

Responsible to:           Director of Billing

Classification              Full-time, Non-exempt

Chief Financial Officer (CFO)

Job Summary:     Under the direction of the Chief Executive Officer (CEO) of Omni Family Health (OFH), the CFO is responsible for the financial activities of OFH.  This includes development and implementation of short and long-term financial planning, creation and monitoring of financial policies and procedures, development and maintenance of operational and capital budgets, ongoing analysis of revenue generation, income lifecycles, reserves, and expenditures, and the supervision of all fiscal office personnel, accounting, accounts payable and inventory systems, accounts receivables, billing and collections functions.  The CFO maximizes the corporation’s financial position and assures financial viability by providing leadership and direction to the leadership team, financial and operational strategies, and timely and accurate financial or other related reports to funding agency requirements, management and Board of Directors. 

Job Duties as CFO:   

  1. Supervise overall maintenance of accounting and cost accounting records for all financial transactions of all programs, in accordance with the funding agencies requirements and generally accepted accounting principles.
  2. Provide supervision, training and evaluation of the accounting system, internal controls and general fiscal and business management, to assure accuracy of tracking all business activities.
  3. Assist the CEO or his/her delegate in the preparation of the overall OFH budgeting system, implementation, of budgets and a budgetary control system whereby all revenues and expenditures are allocated for and charged to a specific expense category, department and funding source.
  4. Prepare and submit financial and statistical reports including invoicing to the funding agencies, and other required reports in accordance with the funding agencies requirements and policies and procedures established in this area by the OFH management and Board of Directors.
  5. Monitor expenditures and cash flow and prepares cash flow projection and monthly reports as required and in accordance with policies established by the Board of Directors in this area.
  6. Coordinates all business units and assures an adequate control system is in place to secure all assets and liabilities of OFH.
  7. Prepares special reports as directed by the CEO and/or the Board of Directors, and communicate budgets to each department head and assure that reports are produced on a timely basis.
  8. Assures that proper procedures and controls are in place in the areas of purchasing, inventory, cash receipts, cash disbursements, and bank reconciliation. Recommends changes as needed to achieve the above.
  9. Assure corporation maximizes revenue from payors and patients by maximizing billing rates and collections in accordance with state and federal guidelines.
  10. Participate with leadership team in strategic planning and develop financial models and fiscal planning objectives to assess feasibility of short and long term goals.
  11. Develop policies and procedures on purchasing activities and prepare vendor and management reports analyzing purchasing practices.
  12. Establish and maintain the Corporations system of accounts, assure integrity of books and records for all transactions and provide for security of transaction records.
  13. Direct all loan activities including debt ratio calculation and prepare reports of compliance with lender requirements.
  14. Perform other work-related duties as assigned or required by the CEO or their designee. These duties may be verbal or in writing.

Additional Functions and Responsibilities:

  1. HIPAA compliance - Responsible for maintaining abreast of and in compliance with all H.I.P.A.A. regulations and requirements. Treats all member information confidential.
  2. Compliance - Ensure compliance with all local, state and federal regulations.
  3. QA/QI - Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
  4. IT - Required to learn and use the EHR/EOHR (Medical Practice Electronic System) and its components. As required by the job functions and highlighted in the Policies and Procedures. These components include NextGen, Healthport, PMS, QSI and other electronic features, as they are developed and implemented, as applicable to work environment. 

Qualifications, Education, and Experience:

Education/Experience:

  1. Master’s Degree in accounting or business administration with specialization in accounting or finance with 4-6 years’ experience in a senior management position within a Federally Qualified Health Center or
  2. Bachelor’s degree with 8-10 years experience in a senior management position within a Federally Qualified Health Center. Senior management experience to be substituted for comparable experience on a case by case basis. 
  3. CPA is preferred and could substitute for two years of experience.

Skills:

  1. Demonstrated experience in, or knowledge of Federally Qualified Health Centers and government grants management policies preferred
  2. Experience in billing federal, state, and private payers for health services.
  3. Ability to communicate and maintain effective working relationships with staff and funding agencies’ personnel.
  4. Ability to operate independently, supervise personnel and train business unit personnel when necessary.
  5. Promotes and believes in OFH mission statement.
  6. Ability to relate to the public regardless of ethnic, religious and economic status.

 

All employees will participate in Patient Centered Health Home Model at Omni Family Health.

 

Responsible to:          Chief Executive Officer (CEO) of OFH

 

Classification:            Full Time Position, Exempt

Call Center Associate

JOB DESCRIPTION

Locations: 

  • Fresno Area
  • Shafter

 

Job Summary:

    1.           This position is as important as any other function in the healthcare delivery system.  Receiving calls from patients and help them with their appointment needs. Calling patients to make appointments and promote Omni Family Health services by consulting, gathering information, and evaluating patient needs over the phone.  Support mission, goal achievement, organizational quality, and the patient-centered medical home philosophy we operate by incorporate core organizational values of quality, respect, integrity, partnership, and compassion in all activities and decisions.

Job Duties:

        1. Greets patients as they contact the center, provide quality & excellent customer service to every call.
        2. Schedule appointments, remind patients of their appointment, and update patient demographics, per established policies and procedures.
        3. Promptly Answer all incoming calls and route them to the appropriate staff as needed.
        4. Register all patients per registration protocols over the phone.
        5. Call patients for follow up per policies and procedures.
        6. Call and schedule new patients on their first visit based on the member list and procedure established.
        7. Calling patients to make appointments for services offered.
        8. Promote OFH services by consulting, gathering information, and evaluating patient needs.
        9. Work closely with other departments on appointment scheduling and services offered to ensure smooth patient flow and ct down waiting time.
        10. Respond to patients’ inquiries, requests, dispute over the phone, and route it to the appropriate department or staff.
        11. Explain the services available, payment categories and billing procedures.
        12. Attend all mandatory programs training such as Medi-Cal, CHDP, BCCP, FPACT, and so on as required.
        13. Perform & Assign Tasks within the Electronic Health Record system.
        14. Initiate Medication Refill Requests
        15. Perform all other tasks related to Call Center Department areas of responsibilities.
        16. Follow Call Center Associate Policies and Procedures

Job Requirements:

        1. Ability to work under pressure, provide verbal communication, and proper telephone etiquette.
        2. Ability and willingness to treat all patients with the utmost kindness and consideration in the most trying situations.
        3. Friendly personality with the desire to work with the public.
        4. Ability to handle multi-functions.
        5. Understanding of community based organizations.
        6. Communicate patients’ problems to the appropriate staff.
        7. Knowledge of bookkeeping and office functions.
        8. Promotes and believes in OFH’s mission statement.
        9. Ability to relate to the public regardless of ethnic, religious and economic status.

Additional Duties:

        1. HIPAA compliance – responsible for maintaining abreast of and in compliance with all H.I.P.A.A. regulations and requirements. Treats all member information confidential.
        2. Compliance – Ensure compliance with all local, state and federal regulations.
        3. QA/QI – Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
        4. IT – Required to learn and use the EHR/EOHR (Medical Practice Electronic System) and its components. As required by the job functions and highlighted in the Policies and Procedures.
        5. All employees will participate in Patient Centered Health Home Model at Omni Family Health.

 Qualification, Education, and Experience: EDUCATION:

        • High school graduate or GED required.

EXPERIENCE:

        • A minimum of one-year experience in the medical field answering phones, setting appointments and handling patients’ questions and/or complaints is desirable.

CERTIFICATION/LICENSE:

        • Medical Assistant certificate desirable.

SKILLS:

        1. Ability to relate to patients through familiarity with medical terminology and triage procedure.
        2. Must believe in health care with dignity for all.
        3. Demonstrated ability to build and maintain good customer rapport.
        4. Ability to speak, read and write in Spanish is desirable.
        5. Electronic Health Record knowledge is desirable.

  Responsible To:  

      1. Call Center Supervisor/Business Management Associate

Classification:

      Full or Part Time Positions, Non-exempt

Dental Office Manager

  Locations:   

  • Fresno
    • Territory: Reedley, Fresno, Visalia 
  • Bakersfield (1 openings)  
    • Territory: Oildale , California Ave, Tehachapi, Ridgecrest, 

Job Summary: 

Under the general direction of the Dental Health Services Administrator, in accordance with established protocols, the person in this position shall be responsible for supervising and training front office and back office staff according to their job duties. In addition, and as recommended by the Dental Health Services Administrator, may perform other related work to include, but not limited to, dental FOC duties, clinical DA duties, making appointments, answering the phone, ordering supplies and doing the dental billing.

Job Duties:                             

  1. Front Office Supervision:
  • Responsible for the training of the Front office staff and orientation of the new hires           including training for EDR/Dentrix/QS1 and other job related procedures.
  • Responsible for conducting performance evaluations on all of the dental front office staff.
  • Observe front office efficiency:
    1. Make sure the patients are processed within reasonable time.
    2. Review and make certain that registration is completed properly and in accordance to established protocols.
    3. Review and make certain that cash register is balanced – receipts are issued properly for each day.
    4. Review all route slips throughout the day and make certain they are completely accurate in their entirety, including all necessary attached documents.
    5. Make sure that route slips are turned into billing department within 24 hours of date of service.
    6. Answer some of the dental front office call – as needed
    7. Observe dental records:
      1. Make sure the charts are filed properly.
      2. Review pending items.
      3. Review to make sure that all subpoenas are answered within allowed time.
      4. Communicate any chart issues with the dental providers 
        1. Observe phone etiquette and voice mails:
  • Make sure the calls are answered within 4 rings
  • Make sure that voice mails are checked at least every other hour.          
  • Back office supervision:
  • Responsible for the training of dental assistants and the orientation of new hires at the back.
  • Responsible for conducting performance evaluations on all of the dental assistants.
  • Observe back office efficiency:
  1. Greets patients in waiting area and escorts patients to the operatory.
  2. Assist the dentist in the administration of treatment at the chair side as required or directed by the dentist.
  3. Promote an atmosphere supportive of good dental and general health by demonstrating good oral hygiene, question patients to ascertain home care status, instruct patients in techniques of flossing and brushing in accordance with protocol.
  4. Maintain a sterile and neat working environment according to current infection control procedures.
  5. Review the health history, make chart entries under the direction of the operator and assure completion of forms and signatures.
  6. Assume the responsibility associated with any expanded duties that may be delegated by the dentist.
  7. Familiarize the patient with the aspects of their dental visit and provide support and compassion to that patient when it is needed.
  8. Stock operatories and maintain clinical supply inventory. Review daily schedule to set up appropriate trays and instruments.
  9. Serve as supply liaison, communicate with purchasing department and vendors to assure prompt receipt of all orders.
  10. May perform dental assistant job description according to the table of permitted duties.
  11. Observe staff customer service, handle patient complaints, address and resolve employee problems, as well as patients.
  12. Oversee all logs initiated within the Dental Department and delegate assistants to     maintain various logs at each site.
  13. Assist in overseeing the sterilization, infection control practices, and OSHA compliance within the dental department.
  14. Make sure that QI reports are done on a monthly basis and all CCPs are resolved as established by QI protocol.
  15. Assess and create goal for improvement for the site operation.
  16. Review and report building physical condition and equipment condition periodically and as needed, and provide any suggestions or proposal accordingly.
  17. Cash box reconciliation and other related duties.
  18. Serve as liaison for all community events within Omni service area as well as areas of the Dental Department. Coordinates with the health education department and assign dental assistants to attend these events.
  19. Collaborate the annual dental inventory with the Fiscal Department.
  20. Aware of Safety and OSHA practices, participate in Infection control committee.
  21. Review and make certain that referrals are completed in a timely manner, and logged according to established protocols, policies and procedures.
  22. Any other duties or responsibilities the chief dental officer or the dental district administrator may assign when the need arises.
  23. Promote and believe in community clinics health mission.
  24. Ability to relate to the public regardless of ethnic, religion and economic status.

Administrative Duties:

  1. Assist the district administrator and CDO with various administrative duties including preparing the monthly schedules, EZ Labor and related forms/requests, etc.
  2. Attend internal and external meetings on behalf of the dental department as assigned by the Chief Dental Officer.
  3. Responsible for supervision and training of dental staff as needed and orientation for new hires.
  4. Work closely with the Quality control team, Review QI reports and perform Registration Audits and QI check, and forward QI results to the Chief Dental Officer.
  5. Work closely with Human Resources department and all other departments as deemed necessary per the Chief Dental Officer.
  6. Communicate site operation and submit monthly report to the district administrator.
  7. Communicate/follow up on all route slips corrections/completions with Billing.
  8. Handle patients’ complaints and employee conflicts in timely and efficient manner.
  9. Revise dental supply orders monthly for all sites and communicate with purchasing department as needed.

Job Requirement:

  1. Demonstrate knowledge of dental health education subjects.
  2. Ability to complete forms in an orderly and accurate fashion, computer literate, familiar with Microsoft Word, Excel, Power point, etc.
  3. Able to use sound judgment. Possess a calm disposition and the ability to work easily with people.
  4. Ability to work with clinical staff and handle pressure from more than one provider.
  5. Ability to relate to the public in all areas (racial, ethnic, and economic).
  6. Willing to work evenings and/or weekends; willing to travel to various Dental sites to train and mentor staff as recommended by the Chief Dental Officer.
  7. Willingness to participate in community events such as health fairs, etc.
  8. Have the ability to communicate fluently in both English and Spanish.

 Additional Duties:

  1. HIPAA compliance - Responsible for maintaining abreast of and in compliance with all H.I.P.A.A. regulations and requirements. Treats all member information confidential.
  2. Compliance - Ensure compliance with all local, state and federal regulations.
  3. QA/QI - Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
  4. IT - Required to learn and use the Electronic Health Record and Practice Electronic System and its components. As required by the job functions and highlighted in the Policies and Procedures. These components include NextGen, PMS, QSI and other electronic features, as they are developed and implemented, as applicable to work environment.
  5. All employees will participate in Patient Centered Health Home Model at Omni Family Health.

 Qualifications, Education, and Experience:

Education:

  1. High school graduate (or GED)

Experience:

  1. Three years’ experience as a dental assistant and/or dental FOC.
  2. At least one (1) year management experience at a dental office setting; Must have leadership abilities and demonstrate management skills.

License/Certification:

  1. Certification as a Dental Assistant (RDA preferred).

Skills:

  1. Familiar with dental insurance codes, processing claims, dental software (Dentrix, NextGen or similar software), and other dental front office work.
  2. Proof of completing radiation safety course.
  3. Certificate for coronal polishing.

Senior Network Administrator

Job Summary: Under direction from the Director of Technology (or IT Manager), Responsible for designing, organizing, modifying, installing, and supporting Omni’s network hardware and systems. Designs and installs LANs, WANs, Internet and intranet systems, and network segments; can also assist in administering computer systems and servers as required.

Job Duties: Primary responsibilities include, but are not limited to:

  1. Design and deploy networks WANs, LANs, VLANs and WLANs, including servers, routers, hubs, switches, UPSs and other hardware.
  2. Install and support LANs, WANs, network segments, Internet, and intranet systems.
  3. Install and maintain network hardware, software, and information security systems.
  4. Analyze and isolate network issues.
  5. Monitor and scans networks to ensure information security and availability to specific users.
  6. Evaluate and modify system's performance.
  7. Identify user network needs.
  8. Determine network and system requirements.
  9. Document network through diagrams and other methods.
  10. Maintain integrity of the network, server deployment, and security.
  11. Ensure network connectivity throughout Omni’s LAN/WAN infrastructure is on par with technical considerations and application requirements.
  12. Perform network address assignment.
  13. Assign routing protocols and routing table configuration.
  14. Assign configuration of authentication and authorization of directory services.
  15. Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers.
  16. Maintain network servers such as file servers, VPN gateways, and intrusion detection systems.
  17. Administer software deployment, security updates and patches.
  18. Researches new technologies and prepares written proposals with sound justifications and options.
  19. Oversees the Data Centers and Data Closets for correct installation, cable management, documentation, maintenance, and organization of mounted/installed equipment.
  20. Supervises and assigns work to junior network administrators.
  21. May provide after-hours support as needed.
  22. Performs other job-related work as required.

Qualifications:

  1. Education: A high school diploma or the equivalent is required; Bachelor’s degree in Computer Science or Networking or a Vocational Network training certificate are preferred but not required.
  2. Experience: Minimum 5 years’ full-time experience in Network Administration, preferably in a healthcare setting. Experience working with Linux and Windows servers and network monitoring tools such as software-defined networking. General patch cable termination capabilities Cat5e, Cat6, Analog lines.
  3. Strong knowledge of networking, including: TCP/IP, VLANs, Ethernet, Switching, Routing and routing protocols MPLS, BGP, 802.1Q, DHCP and DNS.
  4. Ability to:Troubleshoot telecommunication network equipment and telephone, private branch exchanges (PBX), and voice messaging systems.   Supervise, plan, and direct the work of subordinate staff if assigned.
  5. Skills:  Demonstrates the ability and experience in planning, organizing, and documenting network and systems design and configuration. Communicates effectively both orally and in writing. Can establish and maintain cooperative and effective working relationships with others. Proficiency with Microsoft Office suite.
  6. Willingness and ability to learn new skills and apply them as needed.
  7. Excellent written and oral communication skills.
  8. Must have California Driver license (or be able to attain in first 30 days).
  9. Must be able to travel between clinics and corporate office as required.
  10. Promotes and believes in the OFH mission statement.

Responsible to:  IT Manager (or Director of Technology)

Classification: Full Time Position  

Data Management & Informatics Coordinator

Location:  Shafter

Job Summary:  This is a position with duties and responsibilities in the information systems area. Responsible for planning, development, implementation, and ongoing use of health care information programs and data technology which support the clinical quality needs; the effective and efficient delivery of health care quality; and achievement of strategic quality, management, clinical and operational goals. The DMIC is responsible for providing comprehensive programing to extract data and produce comprehensive and useful reports with the EHR applications and product suite throughout the organization (e.g. EHR, EPM, CarePoint, i2i, popIQ, and other electronic features, as they are developed and implemented, as applicable to work environment). The position is responsible for focus on partnering with operations and HIT to identify new ways the system can support the user. Provide sponsorship and overall management of continuous improvement initiatives - partner with internal resources to plan, prioritize and manage the improvement efforts and expectations.

Job Duties and Responsibilities

Database Programming

  1. Designs, develops, troubleshoots, debugs, configures and maintains database for the company.
  2. Ensures databases are available to the authorized users with appropriate access and security.
  3. Recommend, develop and implement changes and/or enhancements to databases to improve the optimization, data entry and delivery.
  4. Monitor database performance to ensure adherence to procedures and production standards; troubleshoot data anomalies and repair/recover corrupt databases.
  5. Responsible for backing up the databases.
  6. Responsible for general clinical programming needs.
  7. Programming skills preferred (e.g. jquery, ruby, html5, python, java, PHP, C++). Ability to use / learn Crystal Reports to supplement standard system reports will be necessary; therefore, a good understanding of relational databases is a must.
  8. Develop innovative operational solutions and architects process, technology, product/service and people/change components together to deliver cost effective solutions and services.

Reporting

  1. Develop reports, dashboards, and related data visualizations using all available data sources.
  2. Member of the Informatics team whose main responsibility is to ensure data accuracy.
  3. Produce reports to identify potential patients that meet the requirement for defined parameters.
  4. Responsible for UDS mapper maintenance and reporting capabilities necessary to executive staff.
  5. Assist with and responsible for ongoing compliance with Patient-Centered Medical Home (PCMH), Meaningful Use (MU), Uniform Data Systems (UDS) and QA/QI reporting
  6. Familiar with use of Crystal reports
  7. Assist users by developing and saving standard & custom report criteria. Advocates EHR as the source of information needs.
  8. Responsible for dashboard and infographics development
  9. Determine solution objectives and tactical direction, which assists and drives leadership, team resources and users to achieve defined objectives.
  10. Measure and analyze data, detect trends and anomalies then develop plans to proactively avoid issues or strengthen the existing processes.

General Duties

  1. Triage and troubleshoot user problems and system errors pertinent to data entry to determine whether they are User Error, Remote Desktop Connection or EHR application issues.
  2. Document and track vendor support trouble tickets with 3rd-party host or EHR when vendor assistance is required to resolve user / system issues.
  3. Act as a consultant to operations / medical staff by exploring and testing software features and making recommendations for implementation as it relates to data capture.
  4. Use system reports to perform periodic audits of security policies and other HIPAA regulations.
  5. Examples of areas of data gathering, reporting, and information dissemination:
    • Work with fiscal and billing to assure all encounters are entered and closed in EHR
    • Ensure that departments receive information Service Level Agreement/Dashboards targets
    • Monitor and work with vendors for dashboard development
  6. Communicate directly with customer, conduct meetings, and manage the customer expectations
  7. Consult supervisor on Users issues that are not meeting Service Level Agreement/Dashboard targets and any other Users issues that might require escalation or intervention.
  8. Participates in industry and other professional networks to ensure awareness of industry standards, trends and best practices in order to strengthen organizational and technical knowledge
  9. Understands and adheres to Users service standards and internal procedures to ensure all work items are completed accurately and all Users requests are responded to timely and appropriately
  1. Works with managers, team members and/or vendors to manage the practice support needs and integrations of projects and initiatives
  2. Ensures conformance to project management methodology, quality control standards, and other internal standards, policies and procedures
  3. Creates and/or assists with writing documentation, instructions or procedures
  4. May be required to assist IT Department with duties, as assigned.
  5. Facilitate and participate in operational strategy efforts (e.g. process, tools, operational sourcing and expansion).

Information Systems Responsibilities: EHR

  1. Act as the subject matter expert for informatics aspects of the EHR software including both the clinical and practice management functionality of the system.
  2. Configure EHR software based on specialty requirements and identified needs.
  3. Collaborate with internal resources to establish and improve processes.
  4. Provides support and training to providers and staff, as necessary.
  5. In charge of the system setup, this function includes but it is not limited to, maintain providers table, maintain orders setup, maintain tasks table, maintain procedures table, vaccines setup, document type's setup, scheduling setup, imaging setup, etc.
  6. Develop and maintain templates in the EHR system.
  7. Identifies problems in the EHR system, propose and implement solutions.
  8. Knowledge of Electronic Health Records (EHR) and other patient information programs at a level to train others.

Imaging – Future Development

  1. Directly responsible for the implementation and maintenance of the document management system, reporting on the performance of the system for review and as a basis for improvement.
  2. Responsible for administering the company's document management system In accordance with company requirements.
  3. The incumbent will be the primary contact for the electronic imaging system including providing technical support, training and documentation.
  4. The incumbent will recommend and manage future enhancements/improvements and developments of the electronic imaging system including scanning and archival strategies and ensure that all system enhancements and related business processes include the use of electronic imaging technology where appropriate.
  5. Assist the Business Systems Director in the implementation and maintenance of the Medical Record Imaging system, reporting on the performance of the system for review and as a basis for improvement. Monitors usage of electronic imaging and prepares monthly usage summaries.
  6. Assist the I.T. Department to assist users in the scanning process and/or retrieval of documents; this includes prepping, scanning, indexing, OCRing, and quality checking of work performed during the full cycle of document imaging process.

Additional Duties:

  1. Responsible for maintaining abreast of and in compliance with all HIPAA regulations and requirements.
  2. Required to learn and use the Electronic Health Record and Practice Electronic System and its components. As required by the job functions and highlighted in the Policies and Procedures.
  3. Attend appropriate in-service training and professional seminars
  4. Other related duties as directed by the Business Systems Director. The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
  5. All employees will participate in Patient Centered Health Home Model at Omni Family Health.

Qualifications, Education and Skills: Required

  1. Advanced level skills typically acquired through completion of a Bachelor's Degree AND/OR knowledge and training acquired through a Degreed program or equivalent work experience.
  2. 2-3 years of analytics experience utilizing strong statistical/quantitative skills that have led to improved control and performance.
  3. 1-2 years of successful operational management/leadership experience.
  4. Previous experience working as a Customer Support Analyst in a busy technology call center, or related experience a plus.
  5. Excellent oral and written communication skills.
  6. Ability to balance multiple and shifting priorities.
  7. Display dependable, punctual and professional demeanor. Maintain a positive attitude.
  8. Significant experience troubleshooting proprietary software and medical software solutions.
  9. Must possess strong problem solving skills. Relies on experience and judgment to plan and accomplish goals.
  10. Must be customer service oriented.
  11. Ability to work independently, as well as in a team environment.
  12. Previous knowledge of the EHR Healthcare Application Suite.
  13. Familiar with a variety of the field's concepts, practices and procedures.
  14. Ability to work with people of diverse cultural, educational, social, and economic backgrounds.
  15. Ability to use Microsoft Office products, Outlook/Exchange, Internet and email
  16. Think critically about existing process and technology solutions

 Preferred/Desired

  1. 3+ years of SQL and/or SAS programming
  2. Experience with payment integrity programs
  3. Experience with Meaningful Use stage 1 and 2
  4. 2+ years of healthcare experience working with claim analysis and/or processing
  5. Executive-level written and verbal communication skills
  6. Program and project level planning, mobilization and management
  7. Solid understanding of technology and business analysis
  8. Self-managed, self-starter able to work in rapidly changing environment
  9. Experience performing complex business analysis and decision-making (e.g. business case development, operational model design, program planning and steering, etc.)
  10. Team leadership and project management skills
  11. High energy, detail oriented and creative individual
  12. Experience with primary care and specialty clinic operations or experience working in a non-profit or community clinic environment is desired.
  13. EHR certified and have experience with EHR or other Electronic Medical Records (EMR) system.

Responsible To:      Business Systems Director Classification:    

     Full Time Position, Exempt    

Business Analyst

Job Summary:    Under the direction of the Chief Financial Officer and/or designee, the Business Analyst is responsible for continual monitoring of key performance indicators, creating budget/financial performance reports and analysis on the fiscal and operations activities of Omni Family Health. This position analyzes and documents business and workflow processes through standardized data system reporting. Includes communication with Finance Department staff, Revenue Cycle Management, providers, health center managers, District Administrators, and operation/ancillary staff regarding outcome measurements and analysis by location and service line.

Job Duties:    

  1. Prepare and submit weekly, monthly, quarterly, and annual management and financial, cash flow, and statistical reports, including funding reports to funding agencies, and other required financial/progress reports with the funding agencies’ requirements and policies and procedures established in the area by the Omni Family Health management and Board of Directors.
  2. Review for accuracy and reconcile different cost center accounts by location and by service line.
  3. Coordinate the development and management approach of operating and capital budgets for internal control. Provides information and assists staff and program directors in budget preparation, implementation, and monthly variance analysis.
  4. Responsible for employee position control, personnel budget, and calculating the correct provider to support staff ratios.
  5. Prepares, balances, complies, and enters budget data; performs statistical analysis of cash flow, labor hour’s budgets; monitors and evaluates budgets and cash flow for appropriateness to ensure fiscal solvency and accountability.
  6. Monitors Grant budgeting applications, outcome and implementation
  7. Develops technical solutions to business problems by reviewing analyzing and documenting requirements.
  8. Prepare clinic annual reports (CMS, OSHPD, UDS and PPS Reconciliation) and cost reports as directed by the CFO and/or designee.
  9. Research and analyze financial data for any expansion or new business; creates, organizes, and maintain files using database and spreadsheet programs; retrieves and organizes data into required reporting formats; collects, retrieves and organizes data to identify financial discrepancies and recommends solutions.
  10. Responsible for closing the month/ quarter and yearly and to assure that all reports are ran in accordance with the policies established.
  11. Monitor and evaluate operation effectiveness and recommends changes for improvement to strengthen the organization structure and staffing requirements.
  12. Ability to facilitate stakeholder meetings and manage expectations
  13. Maintain professional presence including final work product and presentations
  14. Monitor, analyze and evaluate the billing/ collection of AR effectiveness. Recommends changes for improvement to strengthen collection, for days in AR management as well as collection turn around days.
  15. Establish clear communication process between departments, especially with operation Managers/Directors and Clinic Supervision. .
  16. All other duties or responsibilities as requested.

Additional Duties: 

  1. HIPAA compliance – responsible for maintaining functional knowledge of and in compliance with all HIPAA regulations and requirements. Treats all member information confidential.
  2. Compliance – Ensure compliance with all local, state and federal regulations.
  3. QA/QI – Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
  4. IT – Required learning and using the Electronic Health Records and Practice Electronic System and its components. As required by the job functions and highlighted in the Policies and Procedures.
  5. All employees will participate in Patient Centered Health Home Model at Omni Family Health.

Qualifications, Education, and Experience: 

Education:

  1. Graduate from a four-year college with major in Accounting/Finance.

Skills:

  1. Knowledge of Generally Accepted Accounting Principles and procedures in nonprofit accounting.
  2. Proficient in Microsoft Suite.
  3. Knowledge and understanding the principles and techniques of budget preparation, administration, statistical methods, technical writing, and related record keeping.
  4. Ability to communicate and maintain an effective working relationship with staff and funding agencies.
  5. Ability to operate independently, supervise projects, assignments, multi-disciplinary teams, OFH personnel and provide in service education when necessary.

 

Responsible To:    Chief Financial Officer

Classification:       Full Time, Non-Exempt

Registered Dental Assistant (RDA)

JOB DESCRIPTION

 Location:

  • Fresno (2 )
  • Reedley (2 )
  • Stine Rd (2 )
  • Panama
  • Oildale
  • Tehachapi/Ridgecrest (Floater)

Job Summary:   The Registered Dental Assistant performs duties such as: prepare the patient for the treatment, assist the dentist in performing their treatment to the patient in restorative dentistry or oral surgery, prepare materials and equipment for treatment and have them ready for the dentist’s use, take x-rays and assist the dentist in laboratory work.  May perform other related work to include, but not limited to, making appointments, answer the phone, ordering supplies and doing the dental billing.

Job Duties: 

  1. Greets patients in waiting area and escorts patients to the operatory.
  2. Assist the dentist in the administration of treatment at the chair side as required or directed by the dentist.
  3. Promote an atmosphere supportive of good dental and general health by demonstrating good oral hygiene, questioning patients to ascertain home care status, instructing patients in techniques of flossing and brushing in accordance with protocol.
  4. Maintain a sterile and neat working environment according to current infection control procedures.
  5. Review the health history, make chart entries under the direction of the operator and assure completion of forms and signatures.
  6. Assume the responsibility associated with any expanded duties that may be delegated by the dentist.
  7. Familiarize the patient with the aspects of their dental visit and provide support and compassion to that patient when it is needed.
  8. Stock operatories and maintain clinical supply inventory.
  9. Review daily schedule to set up appropriate trays and instruments.
  10. Assist in front office procedures if time allows or need is determined by the Chief Dental Officer or Dentist.
  11. Supervise preventive maintenance of dental equipment.
  12. Serve as supply liaison. Communicates with purchasing department and vendors to assure prompt receipt of all orders.
  13. May perform the following procedures:
    • Obtain endodontic cultures.
    • Dry canals, previously opened by the supervising dentist, with absorbent points.
    • Test pulp vitality.
    • Place bases and liners on sound dentin.
    • Remove excess cement from supragingival surfaces of teeth with hand instrument or floss.
    • Size stainless steel crowns, temporary crowns and bands.
    • Temporary cementation and removal of temporary crowns and removal of orthodontic bands.
    • Placement of orthodontic separators.
    • Placement and ligation of arch wires.
    • lacement of post-extraction and periodontal dressings.
    • Take bite registrations for diagnostic models for case study only.
    • Coronal polishing.

Job Requirements:

  1. Friendly personality with the desire to work with the public.
  2. Ability and willingness to treat all patients with the utmost kindness and consideration in the most trying situations.
  3. Ability to handle multi-functions and complete tasks in orderly and accurate fashion
  4. Understanding of community based organizations and willing to participate in community events such as health fairs, etc.
  5. Promotes and believes in OFH mission statement.
  6. Ability to relate to the public regardless of ethnic, religious and economic status.
  7. Must be willing to work at any Omni Family Health location, other that the assigned site and be agreeable to work weekends, if so needed.
  8. Must obtain a Valid California Drivers License at all times plus proof of insurance, to allow you to be placed in all Omni Family Health clinics if needed.
  9. Able to use sound judgment. Possess a calm disposition and the ability to work easily with people. 

Other Duties

  1. HIPAA compliance – responsible for maintaining abreast of and in compliance with all HIPAA regulations and requirements. Treats all member information confidential.
  2. Compliance – Ensure compliance with all local, state and federal regulations.
  3. QA/QI – Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
  4. IT – Required learning and using the Electronic Health Record and Practice Electronic System and its components. As required by the job functions and highlighted in the Policies and Procedures.
  5. All employees will participate in Patient Centered Health Home Model at Omni Family Health. 

Qualifications, Education, and Experience:

  1. High school graduate (or GED).
  2. Proof of completing radiation safety course.
  3. One-year experience as a dental assistant.
  4. Certification as a Registered Dental Assistant required.
  5. Certificates for coronal polishing and sealants required.
  6. Demonstrate knowledge of dental health education subjects.
  7. Have the ability to communicate in English and Spanish.

Responsible To:         Staff Dentist, and Chief Dental Officer  Classification:            Full or Part Time Position, Non-exempt

Patient Outreach and Enrollment Specialist (Bilingual: English/Spanish)

Locations:

  • Visalia

Job Summary:     This position is responsible for screening and patient eligibility for multi- programs offered at OFH such as Patient Protection, Affordable Care Act (ACA), Immigration Reform (IR), 3rd Party Payors, Family PACT, Every women counts, Sliding scale etc. The Patient Outreach and Enrollment Specialist are responsible for qualifying patients for financial coverage of services rendered. Patient Outreach and Enrollment Specialist (POES) services may include, but are not limited to, providing individuals and families with education about and assistance with the application process, case manage to ensure successful initial enrollments and annual renewal assistance. POES identify and develop relationships with strategic community partners (schools, service clubs, business, faith community, county staff, and other government agencies) and act as community liaison for OFH Outreach and Medi-Cal Retention programs. Represents OFH in the community and makes presentations at partner organizations and public forums regarding OFH outreach and enrollment initiatives. POES also establish and maintain relationships with County Departments of Social Services to facilitate applications and information sharing. The goal is to increase the number of individuals and families in California who are insured and have access to a Quality Health Plan.. Many patients are Spanish speakers and fluency in Spanish as well as familiarity with the regional Hispanic culture is required. In addition, the ideal candidate must support mission and goal achievement, organizational quality and the patient-centered medical home philosophy we operate by. Incorporate core organizational values of quality, respect, integrity, partnership, and compassion in all activities and decisions. Perform community outreach and marketing to increase Omni Family Health (OFH) effectiveness in responding to the healthcare access needs of persons living in Kern County. Increase the number of area residents, especially those who qualify for the guidelines set by the Patient Protection and Affordable Care Act, who have access to primary and preventive health care services by identifying those eligible for publicly-sponsored insurance programs and other social services and assisting persons identified to navigate the enrollment process to secure needed services. Ensure that newly enrolled members of publicly-funded insurance programs understand how their insurance plan works and have a functional relationship with an appropriate primary care provider. Protect the dignity, privacy, and confidentiality of patients and their families, as well as co-workers and others.

Job Duties: Patient Outreach and Enrollment Specialist (POES) Tasks and Responsibilities (~75% of workload): General Tasks

  1. Possess excellent communication skills to relate with diverse populations, and community organizations.
  2. Assist patients to accurately complete application(s) and successfully enroll/re-enroll into government sponsored health insurance programs or 3rd Party Payors, Family PACT, Sliding scale, Every Women countsetc.
  3. Demonstrated ability to manage databases and spreadsheets
  4. Demonstrated ability to work effectively with government and community partners
  5. Experienced in the use of protected health information (PHI) to comply with HIPAA rules
  6. Skilled in the use of personal computers and related software applications (MS Word, Excel, Access Database, and NextGen)
  7. Provide follow up on all pending applications to ensure enrollment process is complete.
  8. Provide Insurance and Medi-Cal financial counseling.
  9. Follow-up on Medi-Cal enrollment.
  10. Follow-up on Post-Enrollment management.
  11. Outreach to raise awareness of the availability of Quality Health Plans.
  12. Outreach to raise awareness of the availability and necessity of a Primary Care Provider.
  13. Provides information in a manner that is culturally and linguistically appropriate for consumers.
  14. Provide complete, fair and impartial information.
  15. Perform other duties as assigned.

Administrative Reporting:

  1. Collect and summarize process data from all HCN tasks.
  2. Assist in the collections of outcome data.
  3. Maintain and regularly update project database.

Communication:

  1. Meet monthly face to face with the Patient Outreach and Enrollment Specialist (POES) Supervisor to report and review program progress.
  2. Maintain weekly communication with Patient Outreach and Enrollment Specialist (POES) Supervisor staff at OFH.
  3. Contact key personnel at Health Centers and other service/health-related organizations with access to target population to identify status or services and coordinate patient care.
  4. Possess strong interpersonal communication skills; is outgoing, very sensitive and aware of needs of public health clients who experience serious health problems and who have limited resources to address those health needs.

Training Requirements:

  1. Receives initial and ongoing program training.
  2. Receives regular technical support.
  3. Conduct trainings related to Outreach Program activities.

Planning and Program Development:

  1. Assists in conducting assessments of the community to identify availability of competing services, programs and organizations and institutions.
  2. Promotes the program in the community. Makes contact with all relevant healthcare facilities that might also provide diagnostic, treatment or social services to patients.
  3. Participate in planning discussions and meetings. Assist in developing tactical plans to support outreach and patient or payment goals.
  4. Prepare and submits daily/weekly productivity reports.

Project Implementation:

  1. Manage all aspects of the Patient Outreach and Enrollment Specialist (POES) Supervisor activities within the Health Center and in the community.
  2. Regularly update the project database and report to Patient Outreach and Enrollment Specialist (POES) Supervisor program coordinating staff.

Data Analysis:

  1. Provide database reports according to instructions from Patient Outreach and Enrollment Specialist (POES) Supervisor.
  2. Promote the program and materials as directed by the Patient Outreach and Enrollment Specialist (POES) Supervisor.
  3. Develop and maintain a database of healthcare and other enabling services available with data collection on availability and eligibility requirements for patient and client information.

Outreach Coordinator Task and Responsibilities (~25% of workload)

  1. Serve as a central resource for community questions and referrals for both consumers and providers, building relationships with community resources, public health, schools, churches, and other social service organizations to identify, refer and develop resources that remove consumer barriers to accessing needed health and social services;
  2. Identify individuals who qualify for Omni Family Health programs through direct outreach activities and through reports/referrals from community partners, churches, schools, internal data, and others;
  3. Connect with individuals to inform them about OFH services and related community resources and assist identified persons in accessing needed care that facilitates individual and family health, care coordination, continuity of care, and case management;
  4. Assist eligible clients to apply for publically sponsored health care insurance plans, providing necessary follow-up, tracking and data collection to assure continuous enrollment;
  5. Develop and maintain a tracking and follow-up system for Medi-Cal and other social service applications to ensure that all aspects of the process, from application through post-enrollment, have been completed and that the client is able to receive appropriate services;
  6. Maintain statistics/data on contacts; identify needs, problems and service gaps. Track and tabulate contacts, application submission and post-enrollment follow-up;
  7. Initiate post-enrollment support activities with Medi-Cal eligible clients, completing and recording the information required for monthly OFH reports;
  8. Attend appropriate community or networking meetings to facilitate outreach and gathering of information to increase consumer access to a permanent medical home;
  9. Work with local schools, churches, community partners, and key employers to train, coordinate and problem-solve so they can make appropriate referrals to OFH or appropriately support enrollment in or use of services through the Medi-Cal program;
  10. Develop with Marketing Partner, Supervisor, and Health Center Site Manager educational flyers/handouts to distribute through local community-based groups;
  11. Participate in community coalitions and related committees convened to maximize enrollment and education;
  12. Support and contribute to effective safety and risk management efforts by adhering to established policies and procedures, maintaining a safe environment, promoting accident prevention, and identifying and reporting potential liabilities; and
  13. Other related duties as assigned that support organizational goals and objectives and patient centered care.

Essential Functions

  1. Bilingual required (English/Spanish)
  2. CAA Certification - preferred
  3. Periodic state travel; travel between Health Center sites
  4. Occasional evening or weekend work

Skills and Abilities

  1. Skill in exercising initiative, judgment, problem solving and decision-making
  2. Skill in the development and maintenance of effective relationship with medical and administrative staff, patients and the public
  3. Skill in gathering and analyzing objective and subjective data on personnel matters;
  4. Skill in conflict resolution
  5. Skill in identifying problems, recommend solutions, organize and analyze information
  6. Skill in organizing work, delegating and achieving goals and objectives
  7. Skill in operating a variety of office equipment and computer programs
  8. Skill to work under pressure, set priorities among multiple requests
  9. Skill to communicate and present information effectively
  10. Advance personal knowledge base by pursing continuing education to enhance professional development
  11. Non-judgmental attitude
  12. Ability to work independently and as part of a team
  13. Ability to plan, organize and integrate priorities and deadlines
  14. Ability to work at a rapid pace, being involved in several duties at one time
  15. Ability to set priorities and avoid crises management
  16. Ability to remain calm and poised in urgent situations
  17. Ability to communicate effectively in writing and verbally
  18. Excellent time management skills and flexibility
  19. Ability to report to work as scheduled
  20. Demonstrated skills/knowledge of Microsoft Office suite
  21. Ability to maintain confidentiality
  22. Language Skills: Bilingual (verbal & written) in English and Spanish. Any third language a plus (relative to community need – e.g. Tagalog, Vietnamese)
  23. Excellent customer service skills – ability to understand and exceed customer expectations while demonstrating the highest standards of care, respect, and confidentiality
  24. Basic computer skills
  25. Ability to relateeffectively with people of different cultural backgrounds

Knowledge:

  1. Demonstrates positive interactions with the public, patients and children.
  2. Have positive interpersonal relations in dealing with fellow employees, and supervisors, so that productivity and positive employee relations are maximized.
  3. To assist clients in applying for appropriate health care coverage plans, providing necessary follow-up, tracking and data collection.
  4. Fluent in Spanish and English (able to read, write and speak in both English and Spanish). Familiar with the regional Hispanic culture.

Other Job Duties:

  1. H.I.P.A.A. compliance - Responsible for enforcing compliance with all H.I.P.A.A. regulations and requirements. Treats all member information confidential.
  2. Compliance - Ensure compliance with all local, state and federal regulations.
  3. QA/QI - Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
  4. IT - Required to learn and use the EHR/EOHR (Medical Practice Electronic System) and its components as required by the job functions and highlighted in the Policies and
  5. All employees will participate in Patient Centered Health Home Model at Omni Family Health.

Qualifications, Education, and Experience:

  1. High school diploma.
  2. BA/BS in social services or health education, public health or other health related field preferred.
  3. 1-3 years of experience in program development or other related field desired.
  4. Certified Application Assistance certification can substitute for 1 year of experience.
  5. Minimum two years working in a Primary Care Health Center, Healthcare related field, community or school based social service position. Work as a community health outreach worker and OHP enrollment specialist highly desirable.
  6. Personal commitment to the organization’s mission, vision and core values
  7. Personal commitment to the ACA, IR, and Patient-Center Medical Home philosophy
  8. Keyboarding at a minimum of 45 wpm
  9. Ability to pass a pre-employment drug screen and background test, Tb clearance
  10. Dependable motorized transportation, valid driver’s license and proof of auto insurance
  11. Knowledge of eligibility requirements and application process of all government sponsored health insurance programs
  12. Demonstrated organizational, work management, and group process skills, ability to take initiative to identify and propose new tasks and procedures
  13. Ability to establish and maintain working relationships with a diverse group of staff, public and professionals
  14. Ability to manage time and prioritize tasks
  15. Ability to proofread and edit for accuracy, punctuation, grammar, spelling, and clarity
  16. Demonstrated knowledge and competence in the use of software applications: word processing, spreadsheet, presentation, email applications (Microsoft Office preferred)
  17. Communication skills and the ability to work independently and collaboratively as needed
  18. Ability to travel to work outreach and enrollment sites as required– must have reliable transportation
  19. Current working experience in a Community Health Center setting
  20. Must be able to maintain a good attendance record
  21. Knowledge of Kern County health care system preferred

Responsible To: Healthcare Navigator and Outreach Supervisor

Classification:    Full Time Position, Non-Exempt 

Health Center Manager (HCM)

 Location:

  • Fresno
  • Hanford

Job Summary:    The person in this position is part of the team concept in the Patient Center Health Home which is devoted to the delivery of primary care in an ambulatory setting, with an emphasis on prevention and health maintenance. The person in this position reports to the District Health Services Administrator and works closely with the Director of Nursing, providers, nurses, and support staff to assure effective patient and client service objectives in the health centers. The Health Center Manager will oversee the day to day operation of the Front Office and Back Office Staff, ensuring that staff continues performing their duties and carrying on the necessary functions required in accordance with established policies and procedures. The Health Center Manager is responsible for the compliance with federal, state and local requirements pertaining to health center issues. Job Duties:

  1. Observe front office efficiency
  • Make sure that patients are processed within reasonable time.
  • Guarantee excellent customer service to all patients of Omni Family Health.
  • Review and make certain that registration is completed properly and in accordance to established protocols.
  • Review and make certain that co-pay/ balance/ deposits/ share of costs are collected from each patient.
  • Review and make certain that cash register is balanced daily – receipts are issued properly.
  • Make sure telephone calls are answered within three rings.
  • Ensure staff are trained in NextGen, i2i, and data programs in relation to front office duties. Make certain all data is properly captured in NextGen or applicable Practice
  • Management System.
  • Make sure verification and collection of demographics is captured by front office at each patient visit.
  • Guarantee proper insurance verification, work closely with insurance plans, and direct patients to appropriate assistance programs.
  • Properly collect UDS patient information.
  • Monitor the no- show patients and complete the no- show process.
  • Prepare health center for all private, county, state, and federal audits. .
  • Generate, review, and analyze all reports pertaining to the operations of the health center.
  1. Observe back office efficiency
    • Make sure that patients are called back within a reasonable time.
  2. Assess and create goals towards the improvement of the health center.
  3. Report any building physical damage and equipment condition to the General Services Supervisor within 24 hours. Review ancillary services and specialty services:
    • Make sure services are available and provided on a consistent basis.
    • Make sure specialty providers have adequate personnel support.
    • Communicate any chart issues to Nursing staff, District Health Services Administrator and or provider.
  4. Review patient schedules.
    • Make sure that providers are aware of their patient schedule for the day.
  5. Discuss with provider about triage, patient flow, and patient concerns/complaints.
    • Review walk-in status and communicate to provider whether or not triage is needed to avoid back log.
  6. Act as Liaison between staff and District Health Services Administrators, Director of Nursing and Health Center Nurses regarding staff development and satisfaction.
  7. Coordinate involvement of staff in all OFH activities (e.g. Health Fair, Outreach programs, and company functions).
  8. Demonstrate knowledge of safety and OSHA practices.
  9. Follow universal precautions to protect self and patients,
  10. Collect, assess, and report data for Quality Improvement reports.
  11. Make certain MA stock room is supplied as necessary.
  12. Train staff and extern students about OFH policies, procedures, and protocols.
  13. Prepare health centers for any and all site inspections, audits, and health center visits.
  14. Any other duties or responsibilities required by operations staff may be assigned from time to time and when the need arises.

Administrative Duties:

  1. Order and submit all necessary supplies with purchasing department according to established protocols and procedures.
  2. Prepare monthly staff meeting agenda and minutes.
  3. Review QI reports and perform QI checklist.
  4. Directly responsible for all front office personnel.
  5. Communicate with Call Center personnel any provider scheduling conflicts or improvements.
  6. Communicate health center operation and QI results with support staff and direct concerns to District Health Services Administrator. /
  7. Communicate any and all route slips corrections/completion or problems with Billing department.
  8. Submit Monthly report to Operations Management Associate.
  9. Assist providers in closing encounters.
  10. Prepare staff schedules for front office.
  11. Approve/Deny staff request for time off with pay/without pay.
  12. Uphold and maintain HIPAA compliance.
  13. Serve as experts in all patient assistance programs.
  14. Execute all new or revised policies and procedures.
  15. Address patient complaints, prepare incident reports, prepare unusual occurrence reports, and any matter requiring attention in the health center.
  16. Stock and order supplies for the health center.
  17. Employee coaching, counseling, and disciplinary action.
  18. Serve as a member of Omni Family Health Leadership committee and attend all pertinent operations meetings.

Job Requirements:

  1. Ability to work under pressure.
  2. Ability and willingness to treat all patients with the utmost kindness and consideration in the most trying situations.
  3. Friendly personality with the desire to work with the public.
  4. Ability to handle multi-functions.
  5. Understanding of community based organizations.
  6. Promotes and believes in OFH mission statement.
  7. Ability to relate to the public regardless of ethnic, religious and economic status.
  8. Must be willing to work at any Omni Family Health location other than, the assigned site and be agreeable to work weekends, if so needed.
  9. Must obtain a Valid California Drivers License at all times plus proof of insurance, to allow you to be placed in all Omni Family Health centers if needed.
  10. Commitment to the concepts of preventive health care program and team approach to health care delivery.

Additional Duties:

  1. HIPAA compliance - Responsible for maintaining abreast of and in compliance with all HIPAA regulations and requirements. Treats all member information confidential.
  2. Compliance - Ensure compliance with all local, state and federal regulations.
  3. QA/QI - Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
  4. IT - Required to learn and use the EHR/EOHR (Medical Practice Electronic System) and its components, as required by the job functions and highlighted in the Policies and Procedures. These components include NextGen, Healthport, PMS, QSI and other electronic features developed and implemented, as applicable to work environment.
  5. All employees will participate in Patient Centered Health Home Model at Omni Family Health.

Qualifications, Education, and Experience:

  1. Must have High school diploma or equivalent and have successfully completed and graduated from a medical assistant program with a minimum of three years of experience as a medical assistant or must have graduated from an accredited university with a Bachelor’s Degree in Public Administration, Healthcare Administration, or equivalent. Education and Medical Management experience in lieu of the above.

Level I Work requires 3 year of related administrative or health center/practice management experience to acquire competence in applying general operational practices, personnel practices, accounting and budgeting principles and coordination of health center administrative functions. Level II Work requires 5 years related administrative or health center management experience to acquire competence in applying general operational practices, personnel practices, accounting and budgeting principles and coordination of health center administrative functions. Level III Work requires 5+ years related administrative or health center management experience to acquire competence in applying general operational practices, personnel practices, accounting and budgeting principles and coordination of health center administrative functions.

  1. Venipuncture Certificate or equivalent preferred.
  2. Bilingual in English/Spanish may be required.
  3. Must have leadership abilities and demonstrate management skills.
  4. CPR Certificate preferred.

Responsible To:         District Health Services Administrator Classification:            Full Time Position, Exempt

Director of Operations

JOB DESCRIPTION

Location:   Administration - Bakersfield

JOB SUMMARY:    Supporting the Chief Operations Officer (COO) in providing managerial leadership to the Health Center districts that contribute to the organization’s mission and strategic objectives. Provide overall administrative direction and oversight for policies, procedures and programs of multiple health centers/practices. Ensure operational efficiency, develops and monitors annual operating budget, provides strategic vision for the health center, staff, and follows through with implementation, monitoring and reporting on all center business objectives. Work closely with Health Center Staff on all process improvement initiatives. Collaborates with external resources and centralized staff to proactively problem solve and continuously improve the services delivered at Omni Family Health (OFH). The Director is an assertive, energetic, community and business-oriented leader with great personal strength in developing and sharing vision and expertise in the creation of best practices in patient care throughout the medical experience. This requires familiarity with the community health care system, personal commitment to advocacy, and a strong preference for collaboration and cooperation in all aspects of leadership. This position will report to the Chief Operations Officer and ensure the Chief Executive Officer (CEO) remains informed in the absence of the COO. Will oversee a team of employees and an annual operating budget. Works closely with the Medical Affairs team; Medical Director, physicians, nurses, other providers and staff, to assure effective patient and client service objectives focusing on a customer-oriented, proactive and outcome based approach and is responsible for compliance with federal, state and local requirements pertaining to health center issues, in accordance with organization policies and procedures. This position is responsible for the professional leadership, overall administration, management and operation of the health centers. The Director, along with the senior staff, will develop and implement the strategic plan and ensure the sustainability of each health center. The position will serve as primary adviser to executive and management staff regarding all administrative activities; prepare monthly reports; assist with the input into development and execution of the strategic plan; promote center visibility and welfare; as well as other duties and responsibilities associated with assuring that the health centers and its mission, programs, and services maintains its strong, positive image to the community and relevant stakeholders.

Job Duties: General

  1. Provides primary support and guidance to health center practices and managerial staff.
  2. Under direction, plans, organizes, supervises, coordinates and administratively directs the services of OFH health centers and ancillary services; performs service delivery planning, evaluation and program policy development; and performs other work as required.
  3. Directs various work groups through immediate superiors, direct reports, consultants, and interns.
  4. Develops and implements an operational and capital budget from departments under his/her direction, working within established budgetary guidelines.
  5. Provides leadership in the clinical advancements of the department and oversees the educational opportunities offered within the department insuring continuous professional growth for self and subordinates.
  6. Demonstrates strong leadership skills, including the ability to approach complex problems with creativity, sensitivity and sound judgment.
  7. Participates in marketing and public relations efforts to promote services to key individual groups.
  8. Maintains compliance with OFH policies and procedures and with external regulatory bodies such as The Joint Commission, HRSA, BPHC, etc.
  9. Attends OFH meetings including designated meetings, management, and performance improvement meetings; attends external meetings, groups or events as appropriate to the scope of the position and/or as assigned by the COO.
  10. Facilitates performance improvement activities for assigned units including improvement initiatives, Health Disparities Collaborative efforts, patient and staff satisfaction, unit PI and safety activities.
  11. Coordinates operations of assigned units with other OFH projects and priorities, as needed.
  12. Leads by example and assures all employees and providers promote the mission and philosophy by displaying behavior consistent with OFH’s values.
  13. Successfully develop and implement new lines of health care businesses and provides primary support to group practices.
  14. Responsible for meeting and exceeding OFH scorecard objectives (clinical, operational, and financial).
  15. Monitors and reports on monthly performance against the budget. Review monthly financial statement; reviews activities to ensure optimal utilization of facilities, services and staff.
  16. Develops the annual budget in conjunction with the Finance Department and COO.
  17. Ensures that each department is operating effectively & efficiently, consistent with OFH mission & standards of practice.
  18. Provides leadership in communications from the CEO to ensure that all employees receive adequate information, reports and materials to assist them in fulfilling their respective duties.
  19. Leads the organization, along with The Leadership Committee (TLC) group in supporting the participation of all OFH staff in applying the principles of performance improvement/continuous quality improvement refining existing processes & enhancing the effective utilization of corporate resources.

Staff Management

  1. Manages and oversees assigned personnel including staffing, orientation and training, performance management, and completing competency assessments.
  2. Oversee each District Health Services Administrator who is responsible for supervising the complete health center operations and supervising staff. Districts are defined as health center located in a specific area, and are subject to change; refer to the current district definitions (attached).
  3. Assesses staff productivity utilizing organizational or industry standards.
  4. Works closely with the medical staff to implement new programs/practices, ensure quality initiatives and resolve conflicts.
  5. Manages staff in a supportive and professional manner providing guidance, constructive input and positive feedback.
  6. In consultation with HR, oversees recruiting, interviewing, hiring, and disciplinary process for staff. Educates and advises management team on personnel issues including termination, grievances, disputes & employee morale.
  7. Oversees orientation programs that enable new employees to become familiar with OFH mission, culture, values &beliefs; & assimilates employees into their new work areas and departments; Establish appropriate norms of behavior.
  8. Maintains a high level of communication with staff through participation in regularly scheduled meetings.

Health Centers Management

  1. Responsible for overall operations of health center units, including general functions such as; registration, medical records, financial counseling, and facility operations as well as personnel management of all non-provider staff.
  2. Responsible for compliance with accreditation, regulatory, federal and state rules        and  regulations as well as organizational policies and procedures.
  3. Assures adequate and efficient workflow in the assigned units.
  4. Reviews and monitors health center provider schedules on a regular basis and collaborates with other OFH management staff to assist in adjusting support staff as needed to meet provider demand.
  5. Participates in the development of the annual operating budget; responsible for monitoring compliance with visits, revenue and expense projections on a monthly basis. Oversees and reports on health center operations and efficiencies.
  6. Monitors and approves contractual, supply, and equipment requisitions.
  7. Coordinates and maintains the environment for assigned units in conjunction with the Safety Officer, including performance of fire and emergency drills, life safety checks, equipment checks, and other monitoring activities as outlined in the Environment of Care plan.
  8. Coordinates with Chief Clinical Services Officer and Director of Nursing on patient care issues as requested/necessary.
  9. Ensures health centers are operated in accordance with regulatory requirements and OFH policies and procedures.
  10. Reviews patient scheduling to ensure community needs are met.
  11. Ensures best practices are implemented and maintained for assigned health centers.Oversees financial performance of assigned health centers. Leads in operational management of physical plant and equipment for OFH.

Community Liaison

  1. Participates in community relations, marketing and fund raising efforts of the organization as assigned by the COO.
  2. Oversees public relations and patient liaison activities including conflict resolution, complaint disposition and patient survey administration and report.
  3. Serves as liaison with other external locations, as assigned.
  4. Serves as liaison to external insurance and managed care organizations producing and providing information relating to assigned unit.

Other

  1. HIPAA compliance - Responsible for maintaining abreast of and in compliance with all H.I.P.A.A. regulations and requirements. Treats all member information confidential.
  2. Compliance - Ensure compliance with all local, state and federal regulations.
  3. QA/QI - Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
  4. IT - Required learning and using the EHR/EOHR (Medical Practice Electronic System) and its components. As required by the job functions and highlighted in the Policies and Procedures. These components include NextGen, Healthport, PMS, QSI and other electronic features, as they are developed and implemented, as applicable to work environment.
  5. In coordination with the HR and Medical Director, negotiate, prepare and monitor medical provider and service contracts.
  6. Other related duties as directed by the COO. The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
  7. Delegation of Responsibilities :
  •  The responsibility of the Administrator for these functions and policies does not require the Administrator to perform every function or write every policy personally. However, delegating a function does not relieve the Administrator of responsibility for the content of each policy and the performance of the health center and the staff being in compliance with applicable law.
  • The Administrator does not have to be in charge of general, higher-level financial functions, such as budgets, finance, accounting, cash flow, profit and loss, assets and liabilities. But when the decisions of those in charge of the financial functions of the facility do not comply with policy, the Administrator must take action to correct this conflict.

QUALIFICATIONS Special Skills:

  • Extensive experience in the management and direction of personnel.
  • Extensive experience in the development and formulation of departments, goals and objectives.
  • Working knowledge of computerized medical office software, especially Electronic Medical Records, required: knowledge of NextGen software preferred.
  • Ability to read, understand and follow oral and written instructions. Bilingual capability helpful; must have good interpersonal skills; must have flexibility and ability to juggle many obligations and set priorities.
  • Strong leadership and organizational skills.
  • Able to work flexible hours as needed.
  • General knowledge of accounting/bookkeeping, budget projections, personnel management, policy development, and data analysis.

Thorough knowledge of:

  • Management practices and procedures and office organization.
  • Principles and techniques of supervision and training.
  • Principles of public health practices and administration.

 Working knowledge of:

  • Fiscal management and budgets, grant proposal writing, funding sources, and program evaluation.
  • Laws pertaining to the practice of medicine and of public health in the State of California.
  • Application of data processing to office automation.
  • Principles and procedures for planning, organizing and directing public health programs.
  • Health care strategic planning and new business development in a senior leadership capacity.
  • Successfully developed and implemented new lines of health care businesses.

Some knowledge of:

  • Principles of administrative survey and basic statistical analysis.
  • Functions and services of community health services, organizations and public health centers.

Ability to:

  • Plan, organize, direct, supervise and evaluate outpatient medical health centers and ancillary services.
  • Design and deliver in-service training programs.
  • Assume a leadership role in the community's health delivery system.
  • Analyze, evaluate and solve complex administrative problems.
  • Understand, interpret, explain and apply laws, regulations, policies and written and oral directions.
  • Supervise, train and evaluate the work of subordinate staff.
  • Write effective and comprehensive reports and recommendations.
  • Make oral presentations to small and large groups of diverse audiences.
  • Prepare and analyze grant proposals, service contracts, budgetary documents and financial statements.
  • Establish and maintain cooperative working relationships with staff, representatives of community organizations and the public.
  • Input, access and analyze data using a computer terminal.
  • Interpret organization policies, programs and procedures to others.
  • Coordinate organization meetings, staff meetings and conferences

Special Requirements/Conditions: Possession of a valid California class C driver license or the ability to provide suitable transportation.

Qualifications, Education, and Experience:

EDUCATION:

Bachelor’s degree in business or healthcare administration or relevant degree required, must be pursuing a Master’s Degree.

EXPERIENCE:

Minimum Two years direct supervisory and management experience in a healthcare facility. Any combination of education and experience, which would provide the necessary knowledge’s and abilities, is qualifying.

  • Level I

Work requires 1 year of related administrative or health center/practice management experience to acquire competence in applying general operational practices, personnel practices, accounting and budgeting principles and coordination of health center administrative functions.

  • Level II

Work requires 3 years related administrative or health center management experience to acquire competence in applying general operational practices, personnel practices, accounting and budgeting principles and coordination of health center administrative functions.

  • Level III

Work requires 5 years related administrative or health center management experience to acquire competence in applying general operational practices, personnel practices, accounting and budgeting principles and coordination of health center administrative functions.  

Responsible To:        Chief Operations Officer (COO)  Classification:            Full Time Position, Exempt

Front Office Clerk II

JOB DESCRIPTION

Location:  Stine

Job Summary:   This position is one of the most important functions in the health care delivery system and the first point where contact is made personally or by telephone. The person will receive the patient and direct them to the services needed. Making appointments and making preliminary assessment category of payment for patients are essential before provider can see them.

Job Duties:

  1. Welcome patients as they contact the center personally or by telephone, and explain the services available, existing programs, payment categories, and billing procedures.
  2. Schedule appointments; direct walk-in patients and emergencies as per established policies and procedures.
  3. Answer all incoming calls and route them to the appropriate staff.
  4. Register all patients per registration protocols and collection all documentation and billing information per billing protocol. Ensure proper documentation on route slips and data collection/ documentation.
  5. Generate route slips for each patient, and assure that all services provided have been checked out properly.
  6. Reviews and verifies patient coverage of insurance or other agencies and computes the charges to be paid by the patient.
  7. Collects deposits or co-pays/deductibles prior to the patient being seen by the provider per established policies and procedures. Inform patient of their outstanding balance, collect said balance, and issue cash receipt when monies are collected.
  8. Balance cash register in accordance with the cash handling policy.
  9. Assist patients with payment plan per policies and procedures in coordination with Billing Department.
  10. Work closely with Medical, Dental and Nursing staff to assure smooth patient flow and minimize waiting time.
  11. Work closely with the health promotion personnel and refer them to patients who did not keep their appointment for follow-up.
  12. Under supervision, work with various agencies such as “Kern County Welfare Department” in scheduling patients who needed assistance.
  13. Call and remind patient of his/her appointment.
  14. Follow up on “no show” patients on a daily basis.
  15. Communicate patient’s problem/complaint to the Senior MA or his/her designee.
  16. Assist Senior MA in training any other front office in accordance to the protocols established.
  17. Other related duties as the job requires.

Job Requirements:

  1. Ability to work under pressure.
  2. Ability and willingness to treat all patients with the utmost kindness and consideration in the most trying situations.
  3. Friendly attitude with the desire to work with the public.
  4. Ability to handle multiple functions.
  5. Understanding of community based organizations.
  6. Knowledge of bookkeeping and office functions.
  7. Promotes and believes in OFH mission statement .
  8. Ability to relate to the public regardless of ethnic, religious and economic status.
  9. Must be willing to work at any Omni Family Health, location, other that the assigned site and be agreeable to work weekends, if so needed.
  10. Must obtain a Valid California Drivers License at all times plus proof of insurance, to allow you to be placed in all Omni Family Health clinics if needed.

Additional Duties and Responsibilities

  1. HIPAA compliance - Responsible for maintaining abreast of and in compliance with all H.I.P.A.A. regulations and requirements. Treats all member information confidential.
  2. Compliance - Ensure compliance with all local, state and federal regulations.
  3. QA/QI - Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
  4. IT - Required learning and using the EHR/EOHR (Medical Practice Electronic System) and its components. As required by the job functions and highlighted in the Policies and Procedures. These components include NextGen, Healthport, PMS, QSI and other electronic features, as they are developed and implemented, as applicable to work environment.
  5. All employees will participate in Patient Centered Health Home Model at Omni Family Health.

Qualification, Education, and Experience:

  1. High school graduate/GED with a minimum of two years of experience in a similar setting.
  2. Formal training from a vocational school in lieu of the above.
  3. Ability to relate to patients, through familiarity with medical terminology and triage procedure.
  4. Must believe in health care with dignity for all.
  5. Ability to speak read and write in English and Spanish is desirable.

Responsible To:    Senior MA, Operations Management Associate

Classification: Full or Part Time Position, Non-exempt

Grounds Keeper I

JOB DESCRIPTION

Location:

  • Shafter-Full Time

 Job Summary:  Under light supervision, keep building space and grounds clean in an orderly manner. Collect and remove waste, trash, and dust. Sweep, vacuum, and mop on a daily basis. Strip floors and wax as required. Maintain a schedule of maintenance of property and related equipment. Ensure that all property is secured. Responsible for ensuring that all individuals utilize proper entry and exit signs. All tasks to be performed with a professional attitude, efficiently and in accordance with Omni Family Health regulations. Job Duties: A. Housekeeping

  1. Sweep, vacuum, mop on a daily basis.
  2. Clean, dust and polish furniture, clean windows, walls and ceilings.
  3. Assist in moving and arranging furniture and equipment.
  4. Strip and wax floors as required/scheduled.
  5. Clean and Shampoo carpet as required/scheduled.
  6. Maintain the lawn, flower bed and sprinkle system.
  7. Responsible to maintain the whole facility clean to include painting the building, maintaining wallpaper, lawn and flowerbeds, and maintaining the furniture as required.
  8. To change air filter for air conditioner and light bulbs/ fixtures as needed/ scheduled.
  9. Maintain equipment and materials used in work and advice when repairs are needed.
  10. Do minor electric and plumbing repairs.
  11. Other related duties as required

B.  Security

  1. To check safety devices, such as fire extinguishers, fire sprinklers, fire alarm and burglary alarm to be in working condition at all times.
  2. Responsible for maintaining all site Security.
  3. Assisting in ensuring that all Non-OFH employees are wearing visitor badges and have been authorized to enter any OFH site.
  4. Responsible for all exit and entry doors at site and ensuring those doors are locked if designated.
  5. Responsible for maintaining the alarm system and ensuring proper usage and arming/disarming of the system.
  6. Responsible for the security alarm code.

 C. May be required to assist on other work:

  •  Repairs furniture and equipment.
  • Moves and installs partitions.
  • Install park structures and equipment.
  • Build small structures and cabinets.
  • Build forms and installs concrete supports; mixes, pours, and finishes concrete.
  • Installs, services and repairs plumbing, water and sewer systems and simple wiring systems and equipment.
  • Applies paints, varnishes, and stains, lacquers, and enamels to building interior and exterior, furniture and other equipment.
  • Repairs small appliances, tools and pieces of equipment.
  • Operates light motorized equipment, digs ditches and lays pipe.
  • Operates and maintains pumps and pressure tanks.
  • Designs and installs irrigation systems.
  • Maintains and repairs impact rotor sprinklers, drip irrigation systems and control valves.
  • Troubleshoots computerized and electro-mechanical controller problems.
  • Performs brazing, soldering, and welding.
  • Repairs small appliances, tools and pieces of equipment.
  • Performs refuse removal and processing.
  • Performs related work as assigned.

 Additional Functions and Responsibilities:

  1. HIPAA compliance – Responsible for maintaining abreast of and in compliance with all HIPAA regulations and requirements. Treats all member information confidential.
  2. Compliance – Ensure compliance with all local, state and federal regulations.
  3. QA/QI – Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
  4. IT – Required to learn and use the Electronic Health Record and Practice Health System and its components. As required by the job functions and highlighted in the Policies and Procedures. These components include NextGen, PMS, QSI and other electronic features, as they are developed and implemented, as applicable to work environment.
  5. All employees will participate in Patient Centered Health Home Model at Omni Family Health.

 Qualifications, Education, and Experience:

  1.  Must be able to lift, push or pull weights commensurate with work assignments.
  2. Must pass pre-employment and other examinations as required.
  3. Must have a clean DMV record.
  4. Must be able after training to demonstrate the correct use of chemicals, supplies, equipment and tools assigned.
  5. High school diploma or equivalent. High School Diploma or equivalent may be substituted with a 2-4 year hands on experience or proven training in such areas addressing the job requirement specified here, along with demonstrated capabilities and passing of a written exam that demonstrates candidate experience.
  6. Promotes and believes in OFH mission statement “Health for All”.
  7. Ability to relate to the public regardless of ethnic, religious and economic status.
  8. Must be willing to work at any Omni Family Health, location, other that the assigned site and be agreeable to work weekends, if so needed.
  9. Must obtain a Valid California Drivers License at all times plus proof of insurance, to allow you to be placed in all Omn iFamily Health clinics if needed.

  Responsible To:         Associate Director of Site Management Classification:            Full or Part Time Position, Non-exempt   Apply-Now

Front Office Clerk (Behavior Health)

Location(s):

  • Shafter 

Job Summary:   This position is one of the most important functions in the health care delivery system and the first point where contact is made personally or by telephone. The person will receive the patient and direct them to the services needed. Making appointments and making preliminary assessment category of payment for patients are essential before a provider can see them.

Job Duties:

  1. Welcome patients as they contact the center personally or by telephone, and explain the services available, payment categories, and billing procedures.
  2. Schedule appointments; direct walk-in patients and emergencies as per established policies and procedures.
  3. Answer all incoming calls and route them to the appropriate staff.
  4. Register all patients per registration protocols and collection all documentation and billing information per billing protocol. Ensure proper documentation and data collection/ documentation.
  5. Assure that all services provided have been checked out properly for each patient.
  6. Reviews and verifies patient coverage of insurance or other agencies and computes the charges to be paid by the patient.
  7. Collects deposits or co-pays/deductibles prior to the patient being seen by the provider per established policies and procedures. Inform patient of their outstanding balance, collect said balance, and issue cash receipt when monies are collected.
  8. Balance cash register in accordance with the cash handling policy.
  9. Work closely with Medical, Dental and Nursing staff to assure smooth patient flow and cut down on waiting time.
  10. Work closely with the health promotion personnel and refer them to patients who did not keep their appointment for follow-up.
  11. Under supervision, work with various agencies such as “Kern County Welfare Department” in scheduling patients who needed assistance.
  12. Call and remind patient of his/her appointment.
  13. Follow up on “no show” patients on a daily basis.
  14. Communicate patient’s problem/complaint to the Senior MA or his/her designee.
  15. Other related duty as the job requires.

 Job Requirements:

  1. Ability to work under pressure.
  2. Ability and willingness to treat all patients with the utmost kindness and consideration in the most trying situations.
  3. Friendly personality with the desire to work with the public.
  4. Ability to handle multi-functions.
  5. Understanding of community based organizations.
  6. Knowledge of bookkeeping and office functions.
  7. Promotes and believes in OFH mission statement.
  8. Ability to relate to the public regardless of ethnic, religious and economic status.
  9. Must be willing to work at any Omni Family Health location, other that the assigned site and be agreeable to work weekends, if so needed
  10. Must obtain a Valid California Drivers License at all times plus proof of insurance, to allow you to be placed in all Omni Family Health clinics if needed.

Additional Duties:

  1. HIPAA compliance – responsible for maintaining abreast of and in compliance with all HIPAA. regulations and requirements. Treats all member information confidential.
  2. Compliance – Ensure compliance with all local, state and federal regulations.
  3. QA/QI – Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
  4. IT – Required to learn and use the EHR/EOHR (Medical Practice Electronic System) and its components. As required by the job functions and highlighted in the Policies and Procedures. These components include NextGen, Healthport, PMS, QSI and other electronic features, as they are developed and implemented as applicable to the work environment.

 Qualification, Education, and Experience:

  1. High school graduate/GED with one year of medical or dental experience in similar setting.
  2. Formal training from a vocational school in lieu of the above.
  3. Ability to relate to patients, through familiarity with medical terminology and triage procedure.
  4. Must believe in health care with dignity for all.
  5. Ability to speak read and write in English and Spanish is desirable.

All employees will participate in Patient Centered Health Home Model at Omni Family Health. Responsible To:                     Senior MA, Operations Management Associate Classification:                        Full or Part Time Position, Non-exempt

Medical Assistant

JOB DESCRIPTION

LOCATIONS: 

  • Fresno (3)
  • Fresno Floater  (Fresno/Reedley) 
  • Hanford
  • Gettysburg 
  • Oildale
  • Rosedale
  • Taft (2)
  • Shafter Floater Reg. II (Shafter/Taft/BW)
  • Ridgecrest (2)

Job Summary: The person in this position is part of the team concept in the Center’s health delivery system, which is devoted to the delivery of primary care in an ambulatory setting with emphases on prevention and health maintenance.  Assist the RN, LVN, and the clinical staff in performing their duties and carrying on the necessary functions required in accordance with established policies and procedures.

Job Duties:   

  1. Prepare patient for examination.
  2. Note brief history or the reason for visit in the patient’s chart.
  3. Take and record height, weight, and blood pressure, pulse rate, respiration, and temperature.
  4. Assist the clinical staff in completing examination and procedures as instructed.
  5. Take health history for all patients.
  6. Completely fill out lab slips and other forms, when necessary.
  7. Administer medications and injections for written orders.
  8. Follow universal precautions to protect self and patients.
  9. Assist the medical staff in patient education and family planning counseling. Stock exam rooms with supplies.
  10. Complete MA Performance Criteria training sheet.
  11. Perform CLIA Waived Testing
  12. Interpret for the clinical staff when necessary.
  13. Under the direction of the nurse or provider in charge, takes responsibility of medical supplies and cleaning of the medical instruments and equipment.
  14. Provide HIV/Antibody counseling in accordance with established protocols and in compliance with State and Federal requirements.
  15. Obtain laboratory samples and complete paper work per written orders by the provider.
  16. Any other duties or responsibilities the clinical staff may assign from time to time and when the need arises.

Job Requirements:  

  1. Ability to work under pressure.
  2. Ability and willingness to treat all patients with the utmost kindness and consideration in the most trying situations.
  3. Friendly personality with the desire to work with the public.
  4. Ability to handle multi-functions.
  5. Understanding of community based organizations.
  6. Promotes and believes in OFH mission statement.
  7. Ability to relate to the public regardless of ethnic, religious and economic status.
  8. Must be willing to work at any Omni Family Health, location, other that the assigned site and be agreeable to work weekends, if so needed.
  9. Must obtain a Valid California Drivers License at all times plus proof of insurance, to allow you to be placed in all Omni Family Health clinics if needed.
  10. Commitment to the concepts of preventive health care program and team approach to health care delivery.

 Additional Duties:

  1. compliance - Responsible for maintaining abreast of and in compliance with all HPAA regulations and requirements. Treats all member information confidential.
  2. Compliance - Ensure compliance with all local, state and federal regulations.
  3. QA/QI - Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
  4. IT - Required to learn and use the Electronic Health Record and Practice Electronic System and its components. As required by the job functions and highlighted in the Policies and Procedures. These components include NextGen, PMS, QSI and other electronic features, as they are developed and implemented, as applicable to work environment.
  5. All employees will participate in Patient Centered Health Home Model at Omni Family Health.

Qualifications, Education, and Experience:

  1. Must have High school diploma or equivalent and have successfully completed and graduated from a medical assistant program or must be certified through the Medical Board of California (in addition to #2 below).
  2. The following will be accepted on a case by case basis in lieu of the above: Medical Assistant training shall be administered in either of the following settings: 1) Under a licensed physician or podiatrist, or under a registered nurse, licensed vocational nurse, a physician assistant or a qualified medical assistant, or 2) in a secondary, post secondary, or adult education program in a public school authorized by the Department of Education, in a community college program provided for in the Education Code, or a post secondary institution accredited or approved by the Bureau for Private Postsecondary and Vocational Education in the Department of Consumer Affairs.
  3. Must have a Venipuncture Certificate or equivalent
  4. Bilingual in English/Spanish may be required
  5. Prior experience as medical assistant is helpful

Responsible To:         Director of Nursing (DNA) and Health Center Nurse (HCN)

Classification:           Full or Part Time Position, Non-exempt

 

Front Office Clerk

JOB DESCRIPTION

Locations:

  • Fresno 
  • N Chester 

Job Summary:  

    1. This position is one of the most important functions in the health care delivery system and the first point where contact is made personally or by telephone. The person will receive the patient and direct them to the services needed. Making appointments and making preliminary assessment category of payment for patients are essential before a provider can see them.

Job Duties:

      1. Welcome patients as they contact the center personally or by telephone, and explain the services available, payment categories, and billing procedures.
      2. Schedule appointments; direct walk-in patients and emergencies as per established policies and procedures.
      3. Answer all incoming calls and route them to the appropriate staff.
      4. Register all patients per registration protocols and collection all documentation and billing information per billing protocol. Ensure proper documentation and data collection/ documentation.
      5. Assure that all services provided have been checked out properly for each patient.
      6. Reviews and verifies patient coverage of insurance or other agencies and computes the charges to be paid by the patient.
      7. Collects deposits or co-pays/deductibles prior to the patient being seen by the provider per established policies and procedures. Inform patient of their outstanding balance, collect said balance, and issue cash receipt when monies are collected.
      8. Balance cash register in accordance with the cash handling policy.
      9. Work closely with Medical, Dental and Nursing staff to assure smooth patient flow and cut down on waiting time.
      10. Work closely with the health promotion personnel and refer them to patients who did not keep their appointment for follow-up.
      11. Under supervision, work with various agencies such as “Kern County Welfare Department” in scheduling patients who needed assistance.
      12. Call and remind patient of his/her appointment.
      13. Follow up on “no show” patients on a daily basis.
      14. Communicate patient’s problem/complaint to the Senior MA or his/her designee.
      15. Other related duty as the job requires.

Job Requirements:

      1. Ability to work under pressure.
      2. Ability and willingness to treat all patients with the utmost kindness and consideration in the most trying situations.
      3. Friendly personality with the desire to work with the public.
      4. Ability to handle multi-functions.
      5. Understanding of community based organizations.
      6. Knowledge of bookkeeping and office functions.
      7. Promotes and believes in OFH mission statement.
      8. Ability to relate to the public regardless of ethnic, religious and economic status.
      9. Must be willing to work at any Omni Family Health location, other that the assigned site and be agreeable to work weekends, if so needed
      10. Must obtain a Valid California Drivers License at all times plus proof of insurance, to allow you to be placed in all Omni Family Health clinics if needed.

Additional Duties:

      1. HIPAA compliance – responsible for maintaining abreast of and in compliance with all H.I.P.A.A. regulations and requirements. Treats all member information confidential.
      2. Compliance – Ensure compliance with all local, state and federal regulations.
      3. QA/QI – Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
      4. IT – Required to learn and use the EHR/EOHR (Medical Practice Electronic System) and its components. As required by the job functions and highlighted in the Policies and Procedures. These components include NextGen, Healthport, PMS, QSI and other electronic features, as they are developed and implemented as applicable to the work environment.

Qualification, Education, and Experience:

Education:

  • High school graduate/GED with one year of medical or dental experience in similar setting. Formal training from a vocational school in lieu of the above.

Skills:

  • Ability to relate to patients, through familiarity with medical terminology and triage procedure.
  • Excellent Customer Service
  • Must believe in health care with dignity for all.
  • Ability to speak read and write in English and Spanish is desirable.
  • All employees will participate in Patient Centered Health Home Model at Omni Family Health.

Responsible To:

    1. Health Center Manager

Classification:

      1. Full or Part Time Position, Non-exempt

Apply-Now

Front Office Clerk I (Dental)

LOCATIONS: 

  • Reedley
  • Fresno
  • Floater (1)
  • CA Ave. 

Job Summary: This position is one of the most important functions in the health care delivery system and the first point where contact is made personally or by telephone. The person will receive the patient and direct them to the services needed. Making appointments and making preliminary assessment category of payment for patients are essential before provider can see them.

Job Duties:

  1. Welcome patients as they contact the center personally or by telephone, and explain the services available, payment categories, and billing procedures.
  2. Schedule appointments; direct walk-in patients and emergencies as per established policies and procedures.
  3. Answer all incoming calls and route them to the appropriate staff.
  4. Register all patients per registration protocols an collect all documentation.
  5. Generate route slips for each patient, and assure that all services provided have been checked out properly.
  6. Reviews and verifies patient coverage of insurance or other agencies and computes the charges to be paid by the patient.
  7. Collects deposits or co-pays/deductibles prior to the patient being seen by the provider per established policies and procedures. Inform patient of their outstanding balance, collect said balance, and issue cash receipt when monies are collected.
  8. Work closely with Medical, Dental and Nursing staff to assure smooth patient flow and cut down on waiting time.
  9. Work closely with the health promotion personnel and refer them to patients who did not keep their appointment for follow-up.
  10. Call and remind patient of his/her appointment.
  11. Follow up on “no show” patients on a daily basis.
  12. Communicate patient’s problem/complaint to the office manager or his/her designee.
  13. Other related duty as the job requires.

Job Requirements:

  1.  Ability to work under pressure.
  2. Ability and willingness to treat all patients with the utmost kindness and consideration in the most trying situations.
  3. Friendly personality with the desire to work with the public.
  4. Ability to handle multi-functions.
  5. Understanding of community based organizations.
  6. Communicate patients’ problems to the medical staff.
  7. Knowledge of bookkeeping and office functions.
  8. Promotes and believes in OFH mission statement.
  9. Ability to relate to the public regardless of ethnic, religious and economic status.

Other Duties

  1. HIPAA compliance – responsible for maintaining abreast of and in compliance with all H.I.P.A.A. regulations and requirements. Treats all member information confidential.
  2. Compliance – Ensure compliance with all local, state and federal regulations.
  3. QA/QI – Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
  4. IT – Required to learn and use the EHR/EOHR (Medical Practice Electronic System) and its components. As required by the job functions and highlighted in the Policies and Procedures.

 Qualification, Education, and Experience:

  1.  High school graduate/GED.
  2. Formal training from a vocational school in lieu of the above.
  3. One year of medical experience from a similar setting.
  4. Ability to relate to patients, through familiarity with medical terminology and triage procedure.
  5. Must believe in health care with dignity for all.
  6. Ability to communicate with people and understand their problems.
  7. Ability to speak read and write in English and Spanish is desirable.

  Responsible To: Staff Dentist/Dental Director/Business Management Associate   Classification: Full or Part Time Position, Non-exempt   Apply-Now

Medical Records Clerk (MRC)

JOB DESCRIPTION

 Location: 

  • Shafter

Job Summary:  The Medical Records Clerk handles dual functions at Omni Family Health (OFH). This person initiates medical charts and works closely with front office personnel, personnel and all staff.

Job Duties:

  1. Initiates the medical chart, and routing it to the appropriate personnel. EMR-a message is sent to the appropriate personnel with chart attached.
  2. Responsible for inserting any tab results or other results needed for review by the provider as per policies and procedures established by OFH and in accordance with licensing and regulatory requirements or as instructed by the clinical staff. Check for patient identifying information on all documents. EMR Charts (mail, faxes, lab, hospital reports, or PM160‘s) need to be reviewed and scanned into patients profile with a message sent to the provider for review.
  3. In coordination with established policies and procedures, makes sure that payor information has been verified for each scheduled patient and that all patients are called the day before to confirm appointments. EMR charts need to have the verified insurance card and information scanned into the patient’s profile.
  4. Is responsible for inserting all documents in patients’ charts into the EMR in accordance with program requirements, policies and procedures established at the direction of the clinical staff such as:
    • O. B. sheets in prenatal chart, and nutrition questionnaire and diet intake.
    • Appropriate growth sheet for age and sex.
    • Problem list, health maintenance sheet and the like (what does this mean).
  5. Every six months all registrations must be looked up and an update made when necessary; patient should be asked to verify their income at this time, if applicable.At the time the poverty guidelines change, re-registration of all patients will be necessary. EMR-The updated registration form and income verification is to be scanned into the patient’s profile.
  6. Pull charts as needed for special audits, peer review, refill requests and such. EMR-refill requests are entered into the EMR chart and a message is sent to the provider for approval.
  7. Perform other duties as required. Must relief receptionist when needed and perform related duties such as:
  • Make copies of various forms when required.
  • Mail out requests for records when presented with a properly completed medical release.
  • Make copies of records in response to in-coming medical releases.
  • EMR-print copies of out of EMR chart for medical release and scan release form into patient’s profile.
  • Order forms and other necessary supplies when needed.
  • EMR-Scan old Medical records from paper chart to EMR as instructed by provider.
  • Review and answer EMR message on a daily basis.

Job Requirements:

  1.  Ability to work under pressure and handle multi-functions.
  2. Ability and willingness to treat all patients with the utmost kindness and consideration in the most trying situations.
  3. Friendly personality with the desire to work with the publich.
  4. Understanding of community based organizations.
  5. Knowledge of bookkeeping and office functions.
  6. Promotes and believes in OFH mission statement.
  7. Ability to relate to the public regardless of ethnic, religious and economic status.
  8. Must be willing to work at any OFH location, other than the assigned site and be agreeable to work weekends, if so needed.
  9. Must obtain a Valid California Drivers License at all times plus proof of insurance, to allow you to be placed in all OFH clinics if needed.

Additional Duties:

  1. HIPAA compliance - Responsible for maintaining abreast of and in compliance with all HIPAA
  2. regulations and requirements. Treats all member information confidential.
  3. Compliance - Ensure compliance with all local, state and federal regulations.
  4. QA/QI - Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
  5. IT - Required to learn and use the Electronic Medical Records and Practice Electronic System and its components. As required by the job functions and highlighted in the Policies and Procedures. These components include NextGen, PMS, QSI and other electronic features, as they are developed and implemented, as applicable to work environment.

Qualifications, Education, and Experience:

  1. High school graduate or equivalent.
  2. Two years experience in keeping medical records is highly desirable.
  3. Familiar with community health center setting and committed to serve in such activities.
  4. Ability to speak read and write Spanish is highly desirable.
  5. Familiar with medical terminology, and able to understand it.
  6. Ability to type at least 45 WPM.
  7. Possess excellent customer service, reception, and telephone skills.
  8. Must be well organized and a self starter.

Responsible To:         Medical Records and Call Center Supervisor

Classification:         Full or Part Time Position, Non-Exempt      

Billing Clerk

 

  •  Corporate Bakersfield

Job Summary: The person handling this position is responsible for correcting, completing, and processing claims of all payer codes. He or She is also required to generate reports from computer in accordance with established procedures.

Job Duties:

  1. Daily key punching into computer when needed to assure accuracy of billing for all services rendered in patients account.
  2. Ensure completion of documentation and coding on the Route Slip and EMR when needed on charges entered in patient’s accounts for a correct and complete billing claim.
  3. Monthly input of all ancillary services to include Health Education Services encounters into the computer to assure accuracy of services rendered.
  4. Daily review of all postings before claim submission.
  5. Daily closing and balancing of day posted.
  6. Enter cash receipts if needed and assure correct allocations, distribution in accordance with the established protocol.
  7. Perform monthly, closing, and balancing no later than the 10th of every month.
  8. Review monthly reports printed. Make arithmetic calculations and check various statistical and accounting tables and reports as required.
  9. Responsible for sending the electronic claims for Medi-Cal, Medicare, and EAPC on weekly basis.
  10. Responsible for sending claims to all private insurance, third party, workers’ comp., hospital billing, CHDP, CHDP-TP, KFHC, Family Planning Program on weekly or monthly basis as directed by the Billing Manager.
  11. Maintain billing file/records by batch in accordance with the established protocol.
  12. All other assignments as directed by the Billing Manager.

Job Requirements:

  1. Ability to work under pressure.
  2. Ability to handle multi-functions.
  3. Understanding of community based organizations.
  4. Ability to communicate with the medical/dental staff and Office Managers.
  5. Some knowledge of bookkeeping and office functions.
  6. Some knowledge of CPT and ICD9 codes.
  7. Ability to work proficiently and efficiently on a timely manner.
  8. Knowledge of all payer codes.
  9. Knowledge of all programs offered by OFH.
  10. Promotes and believes in OFH mission statement.
  11. Ability to relate to the public regardless of ethnic, religion and economic status.

Additional Functions and Responsibilities:

  1. HIPAA compliance - Responsible for maintaining abreast of and in compliance with all HIPAA regulations and requirements. Treats all member information confidential.
  2. Compliance - Ensure compliance with all local, state and federal regulations.
  3. QA/QI - Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
  4. IT - Required to learn and use the EHR/EOHR (Medical Practice Electronic System) and its components. As required by the job functions and highlighted in the Policies and Procedures. These components include NextGen, PMS, QSI and other electronic features, as they are developed and implemented, as applicable to work environment.
  5. All employees will participate in Patient Centered Health Home Model at Omni Family Health.

Qualifications, Education, and Experience:

  1. High school graduate/GED with one year of experience handling billing and accounts receivables in a similar setting or related field.
  2. Formal training from a vocational school in lieu of the above.
  3. Some training or background in ICD-A / CPT codes.
  4. Some ability to understand and practice bookkeeping and accounting terminology.
  5. Knowledge of medical/dental terminology and billing practices.
  6. Ability to operate computers and other office machines.
  7. Must be able to take responsibility and work under pressure.

Responsible To:         Billing Supervisor

Classification:            Full Position, Non-exempt  

Executive Services Coordinator (ESC)

JOB DESCRIPTION

Location:  Administration - Bakersfield

Job Summary:           Under the supervision and direction of the Director of Administrative Affairs,  this positions works closely with the Executive Management Team to accomplish the goals and directives of the organization. Handles special projects with a high level of confidentiality, detail and professionalism. May supervise all or part of the administrative assistants at Omni Family Health (OFH) sites, follows up on all outstanding matters, and performs other related work.

Job Duties:

  1. Assist Executive Team Members in planning and coordinating daily calendar; Schedule meetings and appointments and make travel and other logistical arrangements as directed.
  2. Work closely and effectively with Executive Team Members to ensure Team Members are well informed of upcoming commitments and responsibilities, following up appropriately.
  3. Assist and work closely with all corporate branches, divisions and/or departments in accordance with OFH’s policies and procedures and as directed by the Director of Corporate Administrative Affairs.
  4. Provide a bridge for smooth and productive communication between the CEO and internal departments, demonstrating leadership to maintain credibility, trust and support with executive management and staff.
  5. Attend administrative, board and committee meetings, take notes and prepare meeting agendas and prepare minutes as directed; Organize appropriate follow-ups from all meetings and track timely completion of tasks as necessary.
  6. Responsible for organizational functions and general meeting support: including arranging meeting space, preparing agendas, tracking follow-up and securing food and supplies as needed.
  7. Type and proofread a wide variety of reports, letters, memoranda and correspondence and independently composes correspondence and reports related to an assigned area of responsibility.
  8. Assist with project development; prioritize simultaneous or conflicting needs; handle matters expeditiously, proactively and follow-through on projects to successful completion, often with deadline pressures.
  9. May plan or assist in the planning of internal and external events including Management Team meetings, trips and annual leadership meetings. May track vacation schedules of corporate employees for the purpose of use by the Director of Corporate Administrative Affairs or the Chief Executive Officer.
  10. Create and maintain reports and presentations as directed.
  11. Maintain accurate files and records for easy follow up.
  12. Responsible for all administrative and executive ordering of supplies and keeps up inventory of supplies.
  13. In charge of administration staff and administrative assistants at all sites, “selecting and evaluation” in conjunction with Director of Corporate Administrative Affairs, CEO, department directors, Chiefs or his/her appointees.
  14. Other duties and/or responsibilities as the Director of Corporate Administrative Affairs may assign from time to time.

 Job Requirements:

  1. Ability to work under pressure and handle multi-functions in proficient and efficient manner.
  2. Must possess exceptional communication skills, knowledge of community needs, and willing to participate in some community activities when required.
  3. Must be familiar with the health care delivery system practices through education, training or experience.  Must understand patient demands and hold effective communication skills with the public.
  4. Must update him/herself with funding sources requirements, data collection, and have the ability to explain the services under different programs to the patients/ public/ agencies and the ability to train others on the same.
  5. Able to function independently and create his/her own initiative to progress and succeed.
  6. Must be alert and respect confidentiality of information of all types “General personnel, and/or patient related information.”
  7. Promotes and believes in OFH mission statement.
  8. Ability to relate to the public regardless of race, ethnicity, religion, age, sex, disability or economic status.

Additional Duties:

  1. HIPAA compliance - Responsible for staying abreast of and in compliance with all HIPAA regulations and requirements. Treats all member information confidential.
  2. Compliance - Ensure compliance with all local, state and federal regulations.
  3. QA/QI - Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
  4. IT - Required to learn and use the Electronic Health Record and Practice Electronic System and its components. As required by the job functions and highlighted in the Policies and Procedures. These components include NextGen, PMS, QSI and other electronic features, as they are developed and implemented, as applicable to work environment.
  5. All employees will participate in Patient Centered Health Home Model at Omni Family Health.

Qualifications, Education and Experience:  Level I

  1. Bachelor’s Degree required;
  2. Minimum of 3-5 year’s administrative experience, with experience in supervision. Assisting C-level executives desired.
  3. Project Management training preferred.
  4. Superior communication (both oral and written), multi-tasking and organizational skills required.
  5. Excellent skills in Microsoft Word, Outlook, Excel and PowerPoint required.
  6. Demonstrated proactive approaches to problem-solving, with strong decision making capability.
  7. Emotional maturity.
  8. Highly resourceful team player, with the ability to also be extremely effective independently.
  9. Proven ability to handle confidential information with discretion.
  10. Forward thinker, who actively seeks opportunities and proposes solutions.

Level II

  1. All qualifications and experience from Level I.
  2. Minimum one year experience as an Executive Services Coordinator I at Omni Family Health.
  3. Master’s degree preferred.

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needed.

Responsible To:          Director of Corporate Administrative Affairs 

Classification:              Full or Part Time Position, Exempt  

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